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Edinburgh Napier University wanted to improve its system of filtering e-mail messages. The university's IT staff were creating manual rules to block spam, an effort that generated too many false positives and was not the most productive use of their time. A software upgrade would have required capital expenditures for associated new hardware. So Edinburgh Napier signed up to filter e-mail messages through Microsoft Forefront Online Security for Exchange. Employees continue to access e-mail messages as they did before; for students, the service is combined with the Microsoft Live@edu suite of online applications. The university has reduced spam by 85 percent and completely eliminated false positives. It has also lowered the administrative burden for IT staff by 93 percent.
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