Hardware

Updating Remote Systems in Minutes

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Executive Summary

Dell needed to streamline the system it used to manage kiosks at its own stores, when it adopted the model of partnering with retail chains. The manual process included Dell distributing tens of thousands of CDs per year to manage Dell system updates. Dell used its own Dell Distributed Device Management solution to automate updates to Dell systems in stores, unassisted by Dell remote staff and with minimal desk-side support.

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