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The airline's customer-facing services are increasingly reliant on technology - nearly a quarter of all bookings are now made via its website. With revenue generation, customer satisfaction and competitive advantage all intrinsically linked to IT, US Airways must ensure it optimizes the performance of its IT services and systems. By adopting an integrated approach to Enterprise IT Management (EITM), US Airways has been able to simplify core IT activities. Solutions such as Application Performance Management, Network & Voice Management and Workload Automation have helped the airline safeguard the performance of critical customer-facing systems, such as usairways.com, and the processing of thousands of customer and financial transactions.
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