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USDA Accelerates Reporting by 80 Percent, Improves Operations Management With CRM Solution

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Executive Summary

The Risk Management Agency (RMA) of the United States Department of Agriculture provides insurance to help preserve the economic stability of America's farmers and ranchers. The organization sets premium rates and authorizes the insurance products provided through 16 independent companies. Previously, RMA used multiple, nonintegrated systems to manage interactions with insurance providers and policyholders, which slowed access to case management information and restricted performance analysis. With help from Microsoft Gold Certified Partner Ascentium, RMA implemented a solution based on Microsoft Dynamics CRM. Now, with a comprehensive view of each participant in its agricultural insurance program and role-tailored dashboards to gain improved insight across its operations, RMA has strengthened compliance and can handle key reporting tasks five times faster.

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