User Vision Case Study: Honeywell

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Executive Summary

Clearly understanding the value of user-centred design, Honeywell, global producers of domestic and commercial thermostats, brought User Vision in to test existing thermostats before starting to design a new range of programmable thermostats. The user interface had to be easy to use by both customer and installer. If an installer does not like a design he will not recommend that product to customers. The goal of testing was to learn which design elements do or do not work well so that positive aspects could be fed into the design and known pitfalls avoided. The early rounds of testing by User Vision were aimed at identifying interface features that would enhance the usability with installers and domestic users in the UK and highlight any conflicting issues for users in Europe.

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