Project Management

Vancouver Coastal Health: Standardizes Help Desk Incident Management and Reduces Costs

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Executive Summary

Vancouver Coastal Health (VCH), one of British Columbia's six regional health authorities, was formed in 2001 by consolidating some 50 different healthcare systems in British Columbia. By consolidating these disparate systems at VCH - which comprise 14 hospital/acute care sites, 90 community care sites, 9,000 acute, rehabilitation and residential beds, with a total of over 500 locations - it laid a foundation for improved efficiency, productivity, and standards of care. To ensure the success of the consolidation, however, the IT support processes needed to be seamlessly integrated. That's why VCH chose HP Service Manager software to create an enterprise help desk infrastructure.

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