Enterprise Software

VAR Resolves Incidents 60 Percent Faster With Partner Support Offering

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Executive Summary

Based near Fargo, North Dakota, Implementation Specialists is a value-added reseller of Microsoft Dynamics GP. To pursue growth opportunities while providing a consistent level of service for all of its customers, the company enrolled in the Partner Advantage Plan for Microsoft Dynamics. Through this plan, Implementation Specialists gains access to a dedicated Partner Services Account Manager, 150 technical support incidents per year, online training, and a host of technical, marketing, and sales resources. By taking advantage of these offerings, including rapid incident response, advisory services, and comprehensive training, the company reduces risk, allocates resources more efficiently, and improves customer service delivery.

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