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West Coast Bank (WCB) is one of the most prominent banks in the Pacific Northwest. The WCB IT team received poor customer service and multiple bills. As the data network evolved over time, it grew to include a number of technologies across the enterprise. They needed a unified technology strategy, and they chose vCom solutions to overcome these challenges. By deploying the vCom solutions WCB migrated voice, data, and internet services, renegotiate contracts to achieve savings and leveraged vManager software for the ongoing operations. The benefits of deploying vCom solutions were WCB had achieve 20%+ cost savings across the board, increased network bandwidth, unified technology across branches, and improved service levels.
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