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VeriSign, Inc. wanted to enable VeriSign to more easily adapt to rapid changes in business application technology, particularly as Oracle expands through acquisition and adds new capabilities and provides a forum for IT employees to share best practices, ask questions, and get feedback and advice from industry experts and other Oracle customers. The challenge was to accelerate decision-making processes regarding application upgrades. VeriSign, Inc. used more than 90% of available My Oracle Support Communities - including those for Oracle Database, Oracle Fusion Middleware, and Oracle E-Business Suite customers - to benefit from a Web 2.0-based collaboration environment.
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