VHV Group Enhances Service Levels for 7.6 Million Policyholders With Integrated IT Service Management
VHV Group is a company of special insurers located in Hanover. With IT underpinning all core business processes, infrastructure performance and availability are critical to the insurance group's daily operations and maintaining customer service levels. With a complex IT infrastructure, the company wanted to take a service-based approach to IT management. This meant deploying integrated and scalable systems management solutions. VHV Group uses more than 10 integrated CA solutions, including CA eHealth Performance Manager, CA NSM and CA Spectrum Infrastructure Manager. These solutions provide end-to-end visibility of the IT infrastructure, and have enabled the company to take a consolidated and proactive approach to managing IT performance and availability across its hundreds of servers, network devices and applications.