Business Intelligence

Vivint Improves Customer Service And Delivers Substantial Operational Savings With Automated Scheduling And Mobility Solution

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Executive Summary

Now in its 11th year of operation, Vivint is one of the largest full-service national security companies, providing world-class customer support and services to more than 450,000 customers throughout North America. As the Vivint customer base increased by 60 percent from 2008 to 2010, the company realized it needed to improve upon its legacy scheduling platform that had been developed in-house. "The system required several manual intervention steps, which was inefficient and required extra resources," said Josh Houser, VP of Service for Vivint. In looking for a solution that would meet the company's strategic and aggressive growth plans, Vivint focused heavily on finding deployment and technology partners that matched the culture of Vivint.

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