Unified Comms

Vodafone Portugal 3G Video Contact Center From Collab Builds Upon RADVISION Technology and Partnership

Download Now Free registration required

Executive Summary

With the initial launch of its Vodafone Live! with 3G video calling service, Vodafone Portugal wanted to quickly achieve a critical mass of active users, and enlist users to demonstrate the benefits of the new service to others. RADVISION's SCOPIA 3G Video Gateway was selected for its superior interoperability of multimedia - including video calling, video messaging, video mail and video streaming - between 3G mobile and IP LAN/WAN/PC networks. RADVISION developed advanced SIP functionalities, using the very latest standards, to support COLLAB's requirements for IVR, transfer, conferencing, same agent routing, multi-site/single-queuing and other sophisticated call routing mechanisms.

  • Format: PDF
  • Size: 0 KB