Telcos Investigate

Vodafone UK Increases Volume Of Work without Increasing Size Of Field Workforce

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Executive Summary

Vodafone UK has 16.3 million customers and is part of the world's largest mobile community, offering a wide range of voice and data communications. Vodafone previously managed the schedules of its field personnel manually. They relied on this method of operation for several years, but at times it led to schedule conflicts and significant inefficiencies. In some cases, engineers spent more time on the road than necessary. "We chose to partner with ClickSoftware because we had engaged with them on a previous scheduling project," Peacock said. "They had proven their capabilities so well that we did not feel it were necessary to seriously consider anyone else. We knew how reliably their software performed, and we trusted their knowledge of our scheduling challenges."

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