Mobility

VoIP Provider Cuts Installation Time by 67 Percent, Doubles Revenue in Four Months

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Executive Summary

4C Communications (formerly NapaNet) wanted to enter the Internet telephony market, but installation proved to be so protracted and costly that it threatened the company's business model. All that changed when the company adopted the Microsoft Business Productivity Online Standard Suite, which cut VoIP installation time by two-thirds - freeing support staff to focus on opportunities for growth. The company was so impressed that it now offers the Microsoft-hosted service to others.

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