IT Policies

Vyom Labs Case Study: A Fortune 500 Company

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Executive Summary

Company want to streamline the helpdesk process using a bespoke application developed on top of ARS which will provide functionality comparable to that of ITSM Service desk. Various addition features like email engine integration, crystal report integration and post deployment support etc. are expected as well. Vyom Labs handled the complete project on a turnkey basis using proven Vyom Labs methodology for Remedy ARS application development. Vyom Labs handled the project from requirement understanding to implementation and supporting the application post production. The software is developed on Remedy ARS 7.0 platform.

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