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Vyom Labs Case Study: One of the Largest Banks in UAE

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Executive Summary

BMC Remedy ITSM7 is a single integrated suite of products consisting of Service Desk, Change Management, SLM and Asset Management. In the bank's environment of ITSM6, high customisations are done to meet the banks requirements and several bespoke applications are developed for other purposes. The aim is to use BMC Remedy ITSM suite as a core Service Desk, Change management and SLM. The challenge was to provide a standardised ITSM7 environment which will satisfy all the requirements of the bank. Vyom Labs handled the project using proven Vyom Labs methodology for BMC Remedy ITSM 7 upgrade of ITSM systems.

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