Waterschapsbedrijf Limburg Improves Performance With Greater Visibility Into Business Processes

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Executive Summary

Waterschapsbedrijf Limburg wanted to allow the organization to easily provide current status of primary and secondary business processes to the purification unit and measure and report on the Key Performance Indicators (KPIs) to enable the purification unit to see if the yearly goals are being achieved. The challenge was to ensure high performance in the defined core areas: high quality of managers and employees, long-term focus, openness and action orientation, and continuous improvement and renewal. Waterschapsbedrijf Limburg implemented Oracle Business Intelligence Suite Enterprise Edition to provide an overview of specific information on performance of installations, costs, customer and employee satisfaction, employee working conditions and health, and environmental aspects from various source systems at the touch of a button using dashboards.

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