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Web Base Customer Portal Built on Microsoft .Net 3.5 Platform, Helps Insurance Industry Giant With Customer Retention and Brand Management

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Executive Summary

The Client is a leading financial conglomerate, offering complete financial solutions that encompass every sphere of life. To remain one of the fastest growing insurance companies, despite increasing competition and a changing market, the client seeks to deliver the broadest product portfolio and highest standards of customer service and so needed a high performance customer portal that would increase customer loyalty and retention. They needed a comprehensive, web based solution to accelerate operational processes. Based on the latest Microsoft .Net 3.5 framework and with a multi-box deployment in a Windows 2008 environment, Fulcrum developed the portal to integrate with legacy IBM systems and provided on hand visibility for the insurance agents to track Service requests posted by customers and follow up on them.

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