West Bend Mutual Partners With NetApp, Datalink, and Vignette to Upgrade Service for Customers and Agents

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Executive Summary

West Bend Mutual Insurance Company has provided property and casualty insurance for businesses, homes, autos, and personal property since 1894. Central to West Bend Mutual's service is a promise that the company will be there when needed. Now the challenge was to provide uninterrupted image access, meet 24-hour recoverability goal, accelerate image-loading time, and improve ability to pass regulatory audits. The company implemented a NetApp Fibre Channel - attached disk array to serve as primary storage and NetApp NearStore systems to store customer images.

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