West Yorkshire Fire & Rescue Service: Fire Service Collaboration Technology Adopted by 60 Per Cent of Staff in Six Months
West Yorkshire Fire & Rescue Service is at the forefront of innovative technology solutions for emergency services in the United Kingdom. The fire brigade wanted a single digital hub for the organisation to improve collaboration and work more efficiently with its partners. Previously, information was stored disparately, resulting in wasted time and delays in coordinating fire safety work. The service decided to standardise on Microsoft SharePoint Server 2010, after a health check on its existing Microsoft Office SharePoint Server 2007 implementation. After just six months, around 60 per cent of the fire brigade staff is using the new collaboration technology. Other fire and rescue services are visiting West Yorkshire to see how the solution works and why user adoption has been so rapid.