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Like many school systems worldwide, the Western Australia Department of Education and Training (WA DET) increasingly depends on technology. WA DET serves more than 300,000 total users and customers, including 30,000 state education employees, more than 250,000 primary and secondary students, and eventually the students' parents. WA DET wanted to improve management of education system's large, diverse IT environment. WA DET implemented ITIL-based processes and management tools to enable standardized, centralized infrastructure management.
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