When Citizens Call, the Comune Answers

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Executive Summary

Milan, Italy - The first of its kind in Italy, Comune di Milano's new contact centre sets new standards in the relationship with the local public administration. The company wanted to revolutionise the system of interaction between citizens and local government through a flexible, economical and versatile system amongst the best in Europe. Comune di Milano implemented a communications platform based on Avaya S8700, a latest generation native IP ISPBX, which still allows for traditional digital and/or analogue telephone terminations to be managed.

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