Wipro Connects People for Faster Solution Delivery; Only Two Months of Development

The notion of this case study is to talk about Wipro, a global IT company that used Microsoft SharePoint Server 2010 to increase existing people-finding tool with improved metadata and better search. It took the company two months to create and implement this solution using built-in SharePoint Server capabilities. With a spread out business around the world, Wipro decided to join Microsoft SharePoint Server 2010 Rapid Deployment Program (RDP) program and restore Konnect for enhanced social networking capabilities of the product. This paper talks about Konnect that provides instant access to experts for the organizations' employees, thereby ensuring faster resolution and better solutions for the customers. This solution discussed in the paper is designed to provide accurate and reliable searches and can be used to track individual users and their contributors. This case study also mentions various benefits and features of Konnect that can resolve all problems faster and quicker by delivering better solutions to customers. Konnect solution provides Wipro's employees with richer metadata and improved search option for faster delivery of solution for customers. It also reduces the development time for a company and offers a range of features out of the box. Wipro has plenty of enhancements for Konnect including creating customized versions for different groups. SharePoint Server is a powerful base that is used for the company's social media and knowledge management needs.

Provided by: Microsoft Topic: Software Date Added: May 2010 Format: WORD

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