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It's no surprise that a company like FICO would strive to manage its business technology intelligently. Known to consumers for its leading credit scoring service, FICO is also a world-class provider of business software, including predictive analytics, fraud protection and other decision management solutions. FICO wanted to achieve mature, proven, integrated framework for managing technology infrastructure. FICO implemented integrated suite of tools to automate discovery; improve service management configuration, change, and incident management processes.
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