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Despite spending weeks working directly with senior executives from various videoconferencing providers, the show's producers never managed to land on a reliable video communications solution. "It always seemed to work great in rehearsal, and then as soon as they got ready to roll tape, it fell apart," Then in 2009, the Dr. Phil team began working with Polycom to cure its video communications ills once and for all. "They immediately saw the difference in working with Polycom," says the, director of engineering for Dr. Phil and The Doctors.
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