Yorkshire Water Improves Efficiency, Safety, and Service With Service-Oriented Architecture

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Executive Summary

Yorkshire Water's vision is simple: to be clearly the best water company in the United Kingdom. To achieve this, it had to acquire the flexibility the business demanded, hand-in-hand with the IT power it required. Only by adapting quickly to market changes and customer needs would the company reach its utopian goal. With the help of Oracle, the company, which supplies approximately 1.24 billion liters of drinking water each day to the citizens of the County of Yorkshire, is steadily achieving its goal of leading the nation's water utilities. The company used Oracle Business Process Management (BPM) and Service-Oriented Architecture (SOA) solutions to drive enhanced customer service and improve operational excellence.

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