Global Knowledge
Displaying 1-40 of 198 results
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Top Five Reasons Your Company Needs VMware Horizon View 5.2
With the growth of bring-your-own device (BYOD) and mobility, users are increasingly asking for computing anywhere from any device at any time. Users now expect productivity on the go with a desktop t...
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Top Leveraging the Power of the Peloton to Lead Change
In my experience I have found that a good way to address my work in organizations as a change agent helping to evolve their Service Management processes is to employ an important technique from cyclin...
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802.1x - Implementing and Deploying Methods
As time goes on, we'll be seeing more and more of 802.1X in the environments we support. We have to for due diligence. Allowing trusted and non-trusted hosts to connect to our networks without proper ...
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How to Succeed at Service-Oriented Architecture
SOA is all about architecture-after all, it's right there in the acronym-yet most organizations think it is about turning existing software components into web services. When you adopt SOA, remember t...
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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information ...
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Avaya Aura Communication Manager Survivability Simplified
The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability ex...
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Visions of my Datacenter Virtualized
Although many small- and mid-size businesses have not yet invested in server virtualization, they are actually limiting themselves from dramatic total cost of ownership (TCO) savings and improved busi...
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Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend databa...
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SIP and the Art of Converged Communications
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time m...
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A Unified Model for Describing a Project Plan
This paper proposes a unifying model for project plans. A distinction will be made between the outputs of project planning and the project plan itself. The significance of this distinction is to allow...
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LAN Fundamentals: Logical Addresses vs. Physical Addresses
There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Ethernet is the most common LAN and is the example used in this document. Understa...
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Building a Home Lab for VMware sphere 5.1
I often get asked by my students how to setup a home lab for study after class, and the result is this white paper. This paper is broken down into three major sections: the hardware required, the VMwa...
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Emerging Trends in Project Management
The technical aspects of managing projects notwithstanding, project managers are increasingly asked to lead the organization in transformative ways. Since project managers often interact across the en...
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Foundational Focus: Basics of Ethernet
A local area network (LAN) provides a path of communication, allowing the delivery of packets of data, voice, or video originating from the sender (logical source address) to the receiver (logical des...
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Fundamentals of SCSI and iSCSI.
SCSI (Small Computer Systems Interface), which is present in all personal, defines an initiator/target client/server relationship that includes addresses, commands, and specified operations. The SCSI ...
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Cisco Unified Communication Manager - Digit Manipulation
Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools av...
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Understanding Avaya IP Office Short Codes
This white paper provides a road map to understanding the programming and use of short codes in an Avaya IP Office system. It is based primarily on the codes used with the IPO 8.1 U-Law system with th...
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Avaya CS 1000: Defining Calling Line Identification Numbers
The Calling Line Identification (CLID) feature allows a CS1000 or Meridian 1 telephone to send a caller's telephone number to the called party. The presentation of CLID information is of particular im...
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Cisco Unified Communications Manager Express
Unified Communications, once a cutting-edge approach to voice communications, has gained status as a widely adopted way of communicating. Leveraging a more integrated approach between data networks an...
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vTerminology: A Guide to Key Virtualization Terminology
One of the most important steps in mastering a new technology is learning the associated terminology or vocabulary. In the IT field, this can be a very challenging step, as much of the terminology is ...
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Getting Started with Cisco Unified Communications Technologies
The shift from traditional telephony, based on circuits, to Unified Communications (or VoIP) began a number of years ago and continues to dominate the voice landscape today. While simply learning the ...
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10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition
IT is a very fast changing industry - what is hot today may be a tiny niche market in only a few years, while things few have heard of may be huge trends in the same timeframe. There are many new tech...
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KVM Security in the Cloud: A Choice That Matters
With many IT departments moving their infrastructure to the cloud, security-related concerns due to a shared environment have become increasingly prominent. While open source virtualization has always...
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Foundational Focus: OSI Model - Breaking Down the 7 Layers
The OSI model is a conceptual tool used to discuss and describe network functions. The use of a standard reference model is essential to communicate ideas as well as create new technologies. It is a g...
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Introduction to Avaya ERS
This is the first of a series of white papers that will explore the features and functionality of the Avaya Ethernet Routing Switch (ERS) product line. This paper focuses on the various hardware platf...
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CallPilot Manager - Server Settings Link
One of the most underused links within Avaya CallPilot Manager is the Server Settings. link. With this link you can view the number of channels installed on the system, the features that are enabled, ...
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Get Certified - Avaya Communication Manager
The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products. The pr...
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Performance and Troubleshooting with esxtop
The utility that many senior VMware administrators rely on to address performance and troubleshooting issues is the built-in utility called ESXTOP. The tool has been built in to the hypervisor, and ca...
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Password Change Service - Avaya CallPilot
Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator ...
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vCenter Operations Manager (vCOPS): What It Is and Why You Should Use It
For years, vSphere has had alarms to let you know when things are above or below thresholds you specify. The problem is that these thresholds are static; you set a value and are notified if it is abov...
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Troubleshooting Cisco Switches
When an outage or network incident takes place, it can often create an intense burden for the engineers called upon to assist. As is the case with many emergencies, the demand for action and results m...
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Apache Hadoop: the Swiss Army Knife of IT
While Apache Hadoop originated as a batch process, big data analysis framework, today's uses of the technology have evolved and grown dramatically. From low-cost data storage, to OLAP, NoSQL datastore...
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2013 IT Skills & Salary Report
The results are in and analysis is complete from our sixth annual IT Skills and Salary Survey. This was our first in partnership with Windows IT Pro and our largest survey ever. In fact, this year's s...
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Cisco Telepresence Zones
There are many zones in Cisco TelePresence products; so many, in fact, that there is a lot of confusion about the different zones and their uses. The concept of zones originally came from the H.332 RA...
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Legal Issues of Cloud Forensics
Cloud forensics involves exploring issues a company and its forensic examiner may face when suffering a breach of company information in the cloud. If they need to collect information from the cloud t...
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Cisco Service Provider Next Generation Networks
What is Cisco Service Provider Next Generation Networks (IP NGN) and why do we care? This white paper will answer those questions and look at some of the technologies that are used within those networ...
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VMware vCloud Director 5.1 Networking Concepts
VMware vCloud Director engineers the provisioning of the software-defined datacenter layer to allow for a complete virtual datacenter delivery within a short period of time. This software-defined data...
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Simplifying VMware vCloud
This white paper has three main goals. The first is to generate a better understanding of the cloud in both the business and IT communities. The second is to describe the major components of vCloud an...
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Unifying Avaya Aura Messaging
Avaya Aura Messaging is the newest messaging product for the Avaya Aura platform. AAM brings flexibility that is beneficial in today's market place with Linux-based servers, system platform virtualiza...
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Network Management: The Foundation for Troubleshooting
In many areas of human experience, there is a substantial variance between theoretical concepts and applied practice; the same general principle applies to the world of computer networking. No matter ...
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User Virtualization: What It Is and How It Can Save You Money
Better managed desktops are crucial for achieving the cost benefits of virtual desktop Infrastructure, server-based computing, or some other single-image desktop virtualization solution. User virtuali...
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New Features and Benefits of XenApp 6.5
As user requirements continue to be more demanding, the approach in which companies deliver applications and desktops needs to also continue to improve. Citrix continues to raise the bar with features...
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Introduction to Junos
This white paper provides a clear introduction to the workings of the Junos operating system and the devices in the Junos lineup. Following the outline of the Introduction to the Junos Operating Syste...
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Why ITIL® Is Important
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in ord...
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Network Management: The Foundation for Troubleshooting
In many areas of human experience, there is a substantial variance between theoretical concepts and applied practice; the same general principle applies to the world of computer networking. No matter ...
Sponsored By Global Knowledge
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VMware vCloud Director 5.1 Networking Concepts
VMware vCloud Director engineers the provisioning of the software-defined datacenter layer to allow for a complete virtual datacenter delivery within a short period of time. This software-defined data...
Sponsored By Global Knowledge
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Unifying Avaya Aura Messaging
Avaya Aura Messaging is the newest messaging product for the Avaya Aura platform. AAM brings flexibility that is beneficial in today's market place with Linux-based servers, system platform virtualiza...
Sponsored By Global Knowledge
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Simplifying VMware vCloud
This white paper has three main goals. The first is to generate a better understanding of the cloud in both the business and IT communities. The second is to describe the major components of vCloud an...
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Role-Based Access Control in Avaya Aura
Explore the steps necessary to create new roles and assign them to users. You will understand the benefits and flexibility of Avaya Aura System Manager coupled with the level of security it provides. ...
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Ten Rules of RIPv2
Over the years, the need for RIP has declined as IP-based networks evolve into more complex topologies. However, there is still a valid use for RIP, especially with the added features found in RIPv2. ...
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VMware vSphere Essentials
Gain a basic understanding of some of the concerns or planning points to consider when you get ready to deploy vSphere in your organization.
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Unified Communication Manager - Class of Service
Class of Service is a way of controlling which phone numbers a phone, gateway, voicemail port, etc. has access to. By creating multiple partitions and multiple Calling Search Spaces (CSS), an administ...
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Demystifying Switch-based ACLs
Access Control Lists (ACLs) are a common staple of Cisco networking, traffic control, and security topics. Access-list configuration and deployment on routers is familiar to most network professionals...
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Top Ten Cybersecurity Risks: How Prepared Are you for 2013?
Rather than looking back over the past year, organizations and individuals need to start assessing cyber security threats that lie ahead in the New Year. While there is always the chance for a new thr...
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Cisco Secure Mobility Solution
When users access the Internet from their corporate office, their traffic is checked by a proxy-server for Acceptable Use Policy (AUP) controls, but when the same corporate computers connect from user...
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Network+ 2011 Exam N10-005 Updates
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general networ...
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What a Project Manager Needs to Know About Business Process Analysis
Business Process Analysis (BPA) is an important discipline for project managers. They should employ it to improve their own project management processes whether they are general project management pro...
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Tips for Maximizing Efficiency in a VMware vSphere Environment
There are many ways to improve efficiency in a VMware environment. This paper provides many tips for achieving a more efficient environment from looking at the storage to viewing the entire environmen...
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Mind the Gap: What is an ITIL® Gap Analysis?
Organizations adopting ITIL best practices almost always ask, "Where do I begin?". The answer is a gap analysis. ITIL describes a gap analysis as a means of identifying areas where an organization fal...
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Use of Resource Pools in VMware vSphere DRS Clusters
Resource Pools are often misunderstood, disliked, and untrusted by vSphere Administrators who have been burned due to unexpected results of improperly configured resource pools. This white paper exami...
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Twelve Fantastic Features You Need to Know about Windows Server 2012
Windows Server 2012 is Microsoft's latest upgrade to their workhorse server platform and the changes and upgrades are significant. From an industry-leading hypervisor, superior management capabilities...
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Six Desktop Virtualization Pain-points and How XenDesktop 5 Helps Overcome Them
While desktop virtualization provides the look-and-feel with which users are comfortable, it still involves a range of management issues or pain-points for IT. In this white paper, we'll look at some ...
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Sysinternals: Free Windows Server 2008 Utilities You Should Know About
Several years ago, Microsoft bought Sysinternals and, well, "internalized" it. The good news is that many of the old tools, as well as some updates and new tools, are still available. If you don't alr...
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13 Infrastructure Decisions That Result In Poor IT Security
Designing, architecting, and implementing a corporate network can be daunting, especially in regards to security. Some decisions that make sense in terms of efficiency, throughput, compatibility, ease...
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The TCP/IP and OSI Models
TCP/IP and OSI are two well-known sets of communication protocols that have similarities and differences. This white paper discusses the history of each model, along with the characteristics and struc...
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Leveraging Windows 7 for Better User Support
The good news is that I can't remember seeing a new version of Windows that does more for the support professional than Windows 7 does. This white paper takes a look at some Windows 7 technologies tha...
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An Overview of MPLS VPNs: Overlay, Layer 3, and PseudoWire
From the provider perspective, MPLS (Multiprotocol Label Switching), is attractive because all of these services (Layer-1, Layer-2, and Layer-3 VPNs) can all be carried simultaneously over the same in...
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Avaya Aura Contact Center Scripting Demystified
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually all...
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Five Challenges To ITIL Best Practices Adoption
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter a f...
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SP1 for Windows 7 and Windows Server 2008 R2: What's New?
This white paper examines the new features and updates in Service Pack 1 (SP1) for Windows 7 and SP1 for Windows Server 2008 R2, both of which were released on February 22, 2011. Although the two serv...
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10 Essential Security Policies
Every organization needs a corporate security policy to firmly establish guidelines that will keep the company's resources and knowledge safe. This white paper discusses ten such guidelines that shoul...
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WLAN Channel Access: How WiFi Networks Talk and How You Can Make Them Talk More Clearly
Stations and APs that share a wireless channel can rely on two carrier sense mechanisms to identify when a channel is busy. In crowded WiFi environments, like the one created at the unveiling of the i...
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Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. You w...
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Getting To Know MED-V In Windows 7
This white paper introduces MED-V (Microsoft Enterprise Desktop Virtualization), Microsoft's enterprise-oriented tool for delivering legacy applications in virtual machines running on clients across y...
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vTerminology: A Guide to Key Virtualization Terminology
One of the most important steps in mastering a new technology is learning the associated terminology or vocabulary. In the IT field, this can be a very challenging step, as much of the terminology is ...
Sponsored By Global Knowledge
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Five Secrets for Successfully Virtualizing a Data Center
Here are some secrets, tips, and tricks for virtualizing your datacenter. We want to introduce some best practices for virtualization, while not being too biased towards one virtualization vendor or a...
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Five Secrets for Successfully Virtualizing Desktops
These five "secrets" to virtulizaing desktops will greatly increase the chance of a successfully VDI implementation. It is very important to plan for this; to balance the hardware environment to handl...
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Is There Life after Requirements? Tools that Support Business Process Improvement
So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what?...
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Microsoft SQL Server 2008 R2: What's New with PowerPivot?
PowerPivot is Microsoft's new technology that leverages Microsoft SQL Server 2008 R2, Office 2010, and Sharepoint 2010 to provide an exciting new Self Service Business Intelligence platform. The ease ...
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Microsoft System Center Configuration Manager 2007 SP2, R2, R3: Making Sense of the Three Versions
Microsoft has engaged in a continual process of upgrading, enhancing, and improving its System Center Configuration Management server since its release several years ago. At this point, organizations ...
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