American Management Association

Displaying 1-40 of 276 results

  • White Papers // Aug 2010

    Better Make It Real

    Fake it - or make it. Today, it's the mantra. As a CEO, the author is passionate about organizational authenticity - how companies live out their promises to stakeholders. He has a message for executives and entrepreneurs who are rebooting their businesses on the heels of the Great Recession: Better...

    Provided By American Management Association

  • White Papers // Aug 2010

    Why Jane Doesn't Lead

    In the very near future, women will cross the 50% threshold and become the majority of the American workforce. Females already make up the majority of university graduates in the Organization for Economic Co-operation and Development (OECD) countries as well as the majority of professional workers in several wealthy nations...

    Provided By American Management Association

  • White Papers // Aug 2010

    Four Key Practices For Developing Global Leaders

    Some organizations are working harder than others to adapt to the global playing field. A new Institute for Corporate Productivity(i4cp) study, commissioned by American Management Association, found that - among companies with 1,000 or more employees and some degree of multinational presence - only about half have implemented one or...

    Provided By American Management Association

  • White Papers // Aug 2010

    Managing Up The Age Ladder

    Most Baby Boomers are at a point in their careers where they don't need much direct supervision. However, for the young manager/older employee relationship, it's important to have a frank conversation about boundaries and communication requirements early on, because the potential for misunderstanding and hurt feelings is so much greater...

    Provided By American Management Association

  • White Papers // Jul 2010

    'Time Outs' Take An Increasing Toll On Women's Careers

    The long-term prospects for women who take time out from their careers have worsened since the recession, according to a new study from the Center for Work Life Policy. Since the recession, the study found, time outs or "Off-ramping" from a career for childcare or other reasons have become increasingly...

    Provided By American Management Association

  • White Papers // Jul 2010

    No Excuses: Being Accountable For Your Own Success

    How much of your success would you say is up to you - your choices, your actions, your behaviors - versus outside conditions? If your mind-set is that you're at least 85% responsible for your success - and that just 15% depends on the way the wind blows - you'll...

    Provided By American Management Association

  • White Papers // Jul 2010

    University Health System's Administrative Professionals Academy: A Case Study In Excellence

    Now is a terrific time to be an administrative professional. According to the U.S. Bureau of Labor Statistics: Administrative assistants and secretaries rank among the largest occupations in the U.S. economy, about 4.3 million strong; the occupation ranks among those with the most job openings; opportunities for the group are...

    Provided By American Management Association

  • White Papers // Jul 2010

    Make The Most Of Meetings

    Whether you are an executive assistant at the top of your game, a midlevel assistant with a "Tiger by the tail," or a newbie just learning your strengths, take the time to observe and get involved in the process of meeting effectively. The future of every organization depends on it....

    Provided By American Management Association

  • White Papers // Jul 2010

    Can Managers Double Their Workforce For Free?

    In the corporate world, smart, talented people get promoted into management, but, many of these leaders never look beyond their own capabilities to see and use the full genius of their team. They are smart leaders, but they shut down the smarts of others. For them to be big, others...

    Provided By American Management Association

  • White Papers // Jul 2010

    Baker Street Irregular Behavior In Your Organization

    In one company, the engineering department so focused on itself that it never considered how its insular approach to the job was making it impossible for the tech writers to produce accurate documentation or for customer service to provide useful assistance to the increasingly irate customers. At another company, attempts...

    Provided By American Management Association

  • White Papers // Jul 2010

    Ethics: An Old-Fashioned Soft Skill For A Modern World

    If ethical behavior had been taught to employees and reinforced as a must-have soft skill, could we have prevented the current economic meltdown? The authors explored this question in a recent Klaus and Associates survey and the results are in. Although 87% of respondents believe that a lack of ethics...

    Provided By American Management Association

  • White Papers // Jul 2010

    Talent Management Gets An F

    If employees are a company's most important asset, few organizations are anywhere near realizing their full potential, according to the latest talent management study by the Institute for Corporate Productivity (i4cp). The study, which examined the extent to which organizations are measuring and gauging the success of their talent management...

    Provided By American Management Association

  • White Papers // Jul 2010

    The Value Of Being Approachable: Priceless

    What would happen if you wore a nametag all the time? Would people be friendlier? Would people say hello? Or would people stare at you with confused looks on their faces, ridiculing you and assuming you were a complete idiot? The answer is, yes: all the above and more. Nobody...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leveraging Power

    Our society is knee-deep in people who misuse power. While their aims are often selfish, as we have seen with managers at corrupt companies, their power is nonetheless substantial; they hurt people purposefully and maliciously. Such managers in those organizations use power as a weapon; it becomes their means to...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Five Attributes Of Authority

    Authority does come from title, but it is earned through actions. Inept executives fritter away their authority by their behavior, taking the counsel of none but themselves and failing to listen and learn from others. Authority is what holds leadership promise together. With it, you can lead; without it, you...

    Provided By American Management Association

  • White Papers // Jun 2010

    Make The Most Of Your Time

    With the continuous layoffs, those who remain employed may be grateful, on the one hand, but, on the other hand, may have become too much for one person to bear. In fact, many people are now doing the work of two or even three people. Whether the problem is that...

    Provided By American Management Association

  • White Papers // Jun 2010

    Answers To Personality Conflicts

    Be self-introspective. Each time a conflict arises, you need to ask this very important question: How am I contributing to the personality conflict? For instance, a manager who is always in a hurry may frustrate and even alienate a colleague who needs time to question her executive about some work...

    Provided By American Management Association

  • White Papers // Jun 2010

    Conflicts In Teams

    The best executives and managers can't allow enthusiasm in team situations to give rise to conflicts. This paper gives you suggestions to reduce conflict within teams. Focus on facts and information rather than rumors and feelings, Involve people in changes that you make. Listen to and understand their interests, objectives,...

    Provided By American Management Association

  • White Papers // Jun 2010

    How To Counter Groupthink

    The alternative to continuous disagreement on a team is groupthink. You want the team to work well together, but you also want members of the group to feel free to share their viewpoints. Groupthink can be fostered by managers who discourage dissent, or it can develop under leaders who respond...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leading The Emotional Side Of Change

    Leading the emotional side of change requires the ability to embrace change and uncertainty as facts of life, to feel at home in uncharted territory. This, in turn, requires the ability to make friends with the anxiety that change creates, and use it in positive ways. It is this ability...

    Provided By American Management Association

  • White Papers // Jun 2010

    Encouraging Initiative

    Encouraging employee initiative makes sense. By allowing employees a more active role in problem solving, managers increase staff feelings of satisfaction with their jobs while freeing themselves to devote attention to planning or other leadership tasks. The foundations are laid for employees to resolve problems on their own - and...

    Provided By American Management Association

  • White Papers // Jun 2010

    Smart Marketing: Keep An Eye On Your Competitors

    As a Website owner, you wear many hats: Web master, content writer, e-mail manager, and marketing guru. Keeping up with all the demands of managing a Website can be daunting and keeping up with competitors near impossible. How do you manage your time and resources as well as keep your...

    Provided By American Management Association

  • White Papers // Jun 2010

    Reorganizing DNA: How To Unify Diverse Corporate Cultures Post-Acquisition

    Most senior leaders tend to only analyze the financial aspects of an M&A deal. They often fail to recognize how important culture is to the success of managing a business. In fact, a recent Mercer and Kroll study, "M&A Beyond Borders," revealed that 50% of executives believe that organizational cultural...

    Provided By American Management Association

  • White Papers // Jun 2010

    Creativity And Problem Solving

    Problem solving can take up a lot of managerial time. So it makes sense for one to resolve problems before they develop, let alone grow to impact the bottom line. As a manager, one practices preventive management for just this reason. One understands how problems often can be identified in...

    Provided By American Management Association

  • White Papers // Jun 2010

    Viking Laws And The Art Of Managing A Business

    Did you know that the word "Law" in English is actually of Viking origin? Most people associate Vikings with warfare and the raiding of foreign countries, but these people, who came from Scandinavia and were active between 790 and 1066, were also traders, explorers, and settlers. A main reason for...

    Provided By American Management Association

  • White Papers // Jun 2010

    Communication: An Integral Part Of Change Management

    Consider how important communication is, whatever your need for change. Whether you are streamlining processes, searching for ways to boost quality, or strategizing to increase market share or develop new products or services, you will need to get it done through and with other people. This means that communication will...

    Provided By American Management Association

  • White Papers // Jun 2010

    The "New Normal" For Innovation

    There is no doubt that innovation in the form of new product and service introductions slowed over the last two years. New food and beverage product introductions, normally a very active area for innovation, fell by nearly half during the first quarter of 2009, according to Mintel. However, as we...

    Provided By American Management Association

  • White Papers // Jun 2010

    Fighting Poverty Through Profits

    Once one cross the big mental divide and start thinking of the people at the bottom of the pyramid as potential consumers, how to do it becomes very obvious. However, because of the way one is socialized, making that leap of thinking is the biggest impediment. Historically, one has seen...

    Provided By American Management Association

  • White Papers // Jun 2010

    Managing The Rumor Mill

    In essence, "Rumor" is speculation about what was, is, or could be. It may be accurate or a base canard. The speculation could be well substantiated, as when investigative journalists have informed sources for an emerging story. It could be created and passed on without any substance. That's frequently the...

    Provided By American Management Association

  • White Papers // Jun 2010

    Amp-Up Your Leadership, Part III: Winning Results/Good Karma

    Leadership is sometimes in the eye of the beholder. What one employee considers interfering, another might regard as welcome attention from the boss. Leaders come in many shapes and styles - so do followers. Look at both yourself and your team members with a practical, non-idealized perspective. Save your rose-colored...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Science Of Sales Growth In A Recession

    As the global economy continues to tighten, most businesses realize that they won't get different results by continuing to do things the same way. But much of the science for growing in a recessionary market is counter-intuitive, and managers whose hands were on the rudder in previous downturns are no...

    Provided By American Management Association

  • White Papers // May 2010

    The Adaptive Organization: Fostering Change In Five Areas

    In May 2009, Toffler Associates brought together a group of public and private sector senior executives to discuss the process of creating adaptive organizations - organizations that are able to sense the need for change and undertake it successfully. The discussion drew on several years of recent Toffler Associates engagements...

    Provided By American Management Association

  • White Papers // May 2010

    Pulling Your Organization Out Of A Dip

    Dips happen. Despite all the proper planning that is done to avoid them, at one point or another, all organizations experience a dip. It may be expected or come as a complete surprise. Leadership may have prepared for an eventual slump or the team could be caught off-guard. Whatever the...

    Provided By American Management Association

  • White Papers // May 2010

    No Plan Is A Plan To Fail!

    To create a game plan, the first step is to truly understand the difference between a business plan and a game plan. A business plan is something that a company would give the bank to get a loan, or what a company may use to determine the financials. A game...

    Provided By American Management Association

  • White Papers // May 2010

    AMA Study Reveals Benefits Of Developing Global Leaders

    Most corporations want and need leaders who can help them compete successfully in today's global environment, but knowing this and doing something about it are two different things. Among the findings, critical thinking and problem solving, change management, and leading cross-cultural teams are the most widely taught global leadership competencies....

    Provided By American Management Association

  • White Papers // May 2010

    A New Generation Demands Your Attention

    Who are Linksters? As the authors explain, "Linksters primarily work part-time while attending school. They are called Linksters because no other generation has ever been so linked to each other and to the world through technology." Their struggles in the work environment are tied to their youth and inexperience. Like...

    Provided By American Management Association

  • White Papers // May 2010

    How Not To Ruin Social Media For Your Brand

    Social media is experiencing exponential growth and it seems that everyone, from managers, executives, CEOs to companies, have a social media presence. One might be wondering if it's time the company developed a social media presence and what it should look like. How does one know if social media is...

    Provided By American Management Association

  • Webcasts // May 2010

    Stephen R. Covey: The 8th Habit Live Webinar

    This live webinar will occur on May 27, 2010 at 1pm EST. Registration and a fee of $149 are required to attend. The Challenge: Rekindling Your Inner Spirit and Growing as a Leader Tens of millions of people have dramatically improved their lives and organizations by applying the principles...

    Provided By American Management Association

  • White Papers // May 2010

    Social Media Made Easy

    Nothing's ever easy, right? Wrong. There are ways to ease into social media without it taking up your entire business life. If you've created a Facebook fan page, update it with something once a week at least. Use special offers, video, promotions, news. A fan page that just sits there...

    Provided By American Management Association

  • White Papers // May 2010

    Amp-Up Your Leadership, Part II: Power Up Your Team

    When it comes to business leadership, one can reframe Einstein's famous formula E=mc? as: Energy = magnetism (multiplied by) collective confidence. As a leader, ones' team's level of energy and enthusiasm stems directly from both the magnetism - "the power and ability to attract or influence others" - and the...

    Provided By American Management Association

  • Webcasts // May 2010

    Stephen R. Covey: The 8th Habit Live Webinar

    This live webinar will occur on May 27, 2010 at 1pm EST. Registration and a fee of $149 are required to attend. The Challenge: Rekindling Your Inner Spirit and Growing as a Leader Tens of millions of people have dramatically improved their lives and organizations by applying the principles...

    Provided By American Management Association

  • White Papers // Feb 2006

    Hold That Tiger! An Animal Trainer's Tips On Managing Your Team

    If a trainer is foolish enough to be aggressive toward an animal, the animal may respond aggressively toward the trainer. Likewise, within a team, the way you approach someone determines how he or she reacts to you. Be aware of your behavior, tone of voice, body language and any latent...

    Provided By American Management Association

  • White Papers // Jan 2009

    How To Write Your Own Performance Review

    As human resources professionals search for novel ways to evaluate employee performance, employee self-reviews are becoming more and more commonplace. Completing a self-assessment may sound easier than it really is, however. Knowing what to say and how to say it can make the difference between a meaningful review and one...

    Provided By American Management Association

  • White Papers // Jan 2010

    The Root Causes Of Low Employee Morale

    Strong, effective relationships are built on trust. If you don't have strong, trust-based relationships with your people, everything you do to recognize them will be seen as manipulation. When employees feel that you are using recognition to "Get more out of them" rather than to show that you value them...

    Provided By American Management Association

  • White Papers // May 2008

    Body Language Tips For Women Who Mean Business

    Women who have a firm handshake make a more favorable impression and are more likely to be judged as confident and assertive. So take the time to cultivate your "Professional" handshake. Keep your body squared off to the other person - facing him or her fully. Make sure you have...

    Provided By American Management Association

  • White Papers // Dec 2009

    Harnessing Your Company's "Rudolphs" To Drive Innovation

    The Age of Innovation is here. Slowly but surely it has dawned on leaders in all industries that our global economy has changed the game forever. Oh, sure, products and processes still matter, but what really keeps a company competitive is its people - more specifically, the people who know...

    Provided By American Management Association

  • White Papers // Dec 2008

    Attitude Does Count

    If you look at life through a negative lens, the author can guarantee negative outcomes. You really do become what you think about. He made a choice some time ago to be positive - not to be a Pollyanna but to be realistic. A positive attitude may not solve all...

    Provided By American Management Association

  • White Papers // Jun 2008

    Did Innovation Play A Role In The Financial Crisis?

    It hasn't been a good year for the reputation of innovation. The word has acquired some dubious associations of late thanks to its connection to the economic crisis that has thrown global markets into turmoil. You may have heard that the crisis was fueled in large part by "Financial innovations"...

    Provided By American Management Association

  • White Papers // Apr 2010

    Admin Admired: Creating Your Professional Development Plan

    Throughout decades of working with corporate and nonprofit leaders, the authors have noticed one consistent success factor: an outstanding administrative assistant seated just outside the corner office. While the executives' backgrounds, styles, specialties, ages, and demeanors may vary, they almost invariably have found an organized, reliable counterpart who puts them...

    Provided By American Management Association

  • White Papers // Oct 2008

    How To Plan A Successful Meeting

    You have the most leverage on a meeting's success before a single person walks into the room. The authors urge that every time you plan a meeting, you control as many factors as you can. The more you manage the conditions under which people meet, the less you will need...

    Provided By American Management Association

  • White Papers // Sep 2009

    Create Your Own Stimulus Plan

    Businesses seem to be waiting for government stimulus money to trickle down into their cash flow. Unfortunately, few people seem aware of the glacial slowness of big government. Rather than wait on the Fed, businesses can create their own stimulus plan. While in this economy it's hard to increase sales,...

    Provided By American Management Association

  • White Papers // Jun 2010

    Answers To Personality Conflicts

    Be self-introspective. Each time a conflict arises, you need to ask this very important question: How am I contributing to the personality conflict? For instance, a manager who is always in a hurry may frustrate and even alienate a colleague who needs time to question her executive about some work...

    Provided By American Management Association

  • White Papers // Jan 2010

    Eight Ways To Bust Out Of Your Shell, Build Strong Relationships, And Become A Great Connector

    Would you rather crunch numbers than mingle at a cocktail party? Are you more comfortable in a lab or library than you are at lunch with your coworkers? When you present a new product or explain a problem to coworkers or leaders, do you have trouble holding their attention because...

    Provided By American Management Association

  • White Papers // Jul 2008

    China's Talent Crunch

    In recent years, finding and financing the right talent has become as much a matter of geography as of costs. Therefore, it makes sense that companies have flocked to China to set up shop and take advantage of the massive working-age population and low wages. What a surprise it was...

    Provided By American Management Association

  • White Papers // Nov 2009

    Move Forward In Your Life by "Throwing Out 50 Things"

    If it - the thing, the belief or conviction, the memory, the job, even the person - weighs you down, clogs you up, or just plain makes you feel bad about yourself, throw it out, give it away, sell it, let it go, move on. If it just sits there,...

    Provided By American Management Association

  • White Papers // Nov 2008

    Let's Not Let Our Boomers Just Mark Time

    Given the economic downturn, we can expect fewer baby boomers to retire. Short of winning in a Publishers Clearinghouse mailing, many of those employees whom you didn't expect to be with you in the next year or two will still be with you. The desire to learn may be impeded...

    Provided By American Management Association

  • White Papers // Apr 2010

    Intro To Accounting: A Little Knowledge Goes A Long Way

    Accounting is the way a business "Keeps score" from a financial perspective. In the accounting system, we document all of the financial events that have occurred and determine how the business is performing financially. We collect the data that we need to make effective business decisions. And we also meet...

    Provided By American Management Association

  • White Papers // Oct 2008

    Leading In The Face Of Fear

    Vapor from my breath immediately freezes on my beard. At 25 below zero and 26,500 feet above sea level, I'm lucky to be breathing at all. At this altitude, there's barely one-third the oxygen at sea level. With so little oxygen reaching our brains and finger tips, the author struggle...

    Provided By American Management Association

  • White Papers // May 2008

    Advertisers Reach Out And Text Somebody

    In the midst of the current economic downturn, there is one shining light for marketers: a significant number of consumers (41%) have no plans to stop or cut-back on the purchase of cell phones. A new Harris Interactive study shows that grabbing consumers' attention through their cherished mobile devices has...

    Provided By American Management Association

  • White Papers // Sep 2008

    Beware Of The Thorns In The BlackBerry Patch

    You see them everywhere - at Starbucks, in the line at the grocery store, sitting behind the steering wheel - people frantically tapping away at their BlackBerrys and other handheld devices that keep them connected to the Internet. Employees have been put upon to do errands outside of work hours...

    Provided By American Management Association

  • White Papers // Jan 2010

    What Would You Do? Ethics And Today's Administrative Professional

    Ethical considerations on the job can be quite sticky. According to the author," "When it comes to ethics, the first thing you must decide is where your loyalties lie. You were hired by the company, but you work for your boss(es). You must also be true to your own values....

    Provided By American Management Association

  • White Papers // Jun 2010

    Smart Marketing: Keep An Eye On Your Competitors

    As a Website owner, you wear many hats: Web master, content writer, e-mail manager, and marketing guru. Keeping up with all the demands of managing a Website can be daunting and keeping up with competitors near impossible. How do you manage your time and resources as well as keep your...

    Provided By American Management Association

  • White Papers // Jun 2010

    Creativity And Problem Solving

    Problem solving can take up a lot of managerial time. So it makes sense for one to resolve problems before they develop, let alone grow to impact the bottom line. As a manager, one practices preventive management for just this reason. One understands how problems often can be identified in...

    Provided By American Management Association

  • White Papers // Jan 2010

    Maintaining A Productive Workforce During A Consolidation Process

    Whether a company is consolidating its own business units or merging entirely with another firm, it represents a shift in culture for employees: processes change, routines become unsettled, and positions are often eliminated. In these situations, the author recommends that executive leadership make employees a priority, keeping them informed of...

    Provided By American Management Association

  • White Papers // Oct 2008

    Managing In Uncertain Times: Transforming Employees from "Comfeartable" To Courageous

    What's a "Comfeartable" employee? It's a worker who is either too comfortable or too fearful to do things differently and deliver results, says the author. Courage can be learned: "It's a skill - teachable and learnable - that managers can help workers develop." The author encourages managers to instill courage...

    Provided By American Management Association

  • White Papers // Jan 2010

    Could Your BlackBerry Land Your CEO In Court?

    One has to consider requirements of most industry specific compliance regulations, the growing number of state data security laws and statutes, as well as the American Recovery & Reinvestment Act (ARRA) of 2009 (Stimulus Act) that now mandates additional data breach notification requirements for certain types of companies. These regulations,...

    Provided By American Management Association

  • White Papers // Nov 2005

    How To Have The Last Laugh When Dealing With Life#$#s Bullies

    Unfortunately, most of us know all too well how it feels to be bullied - whether on the schoolyard or in the workplace. If you want to deal effectively with unwelcome taunts, take a tip from standup comics and learn how to harness the power of humor. A comic's job...

    Provided By American Management Association

  • White Papers // Sep 2009

    Management Lessons From The Cleveland Clinic

    Only outstanding leadership - at all levels of the hierarchy - can pull a hospital, or any company, through difficult times like the ones we're experiencing today. But (and here's the trillion-dollar question) what does outstanding leadership actually look like? A successful leader must hold everyone accountable, top to bottom....

    Provided By American Management Association

  • White Papers // Jul 2010

    Can Managers Double Their Workforce For Free?

    In the corporate world, smart, talented people get promoted into management, but, many of these leaders never look beyond their own capabilities to see and use the full genius of their team. They are smart leaders, but they shut down the smarts of others. For them to be big, others...

    Provided By American Management Association

  • Webcasts // Mar 2009

    Network Your Way To Success: Tips & Techniques

    Change happens at an extremely rapid pace. In order to survive these challenges, you need to develop a broad, deep and diverse network of personal connections. Beyond merely widening the circle of people you know, strong networks foster deeper learning and broaden your exposure across a range of issues. Effective...

    Provided By American Management Association

  • Webcasts // Nov 2008

    Managing Globally Using The MBTI Instrument: 6 Ways To More Effectively Communicate Across Cultures

    Globalization and changing workforce demographics within the U.S. require that you learn to deal effectively with multinational, cross-cultural and ethnically diverse colleagues and employees. Applying knowledge from MBTI type can help you identify differences and modify your style to be more effective. Type identifies inborn personality patterns that cross cultures....

    Provided By American Management Association

  • Webcasts // Sep 2009

    The Carrot Principle: Building Employee Engagement And Recognition To Drive Business Success

    A breakthrough study of 200,000 people over the last 10 years found dramatically greater business results when managers offered their staff constructive praise and meaningful rewards. Join Adrian Gostick and Chester Elton as they discuss how the best managers use recognition to engage employees, retain top talent, and stimulate growth...

    Provided By American Management Association

  • Webcasts // Aug 2008

    Management Development The AMA Way!: Core Competencies That Drive Successful Management Development

    For any organization, strong results and sustained growth are driven by its ability to equip managers with the unique competencies and skills they need to help their staffs accomplish important work on a daily basis. For 85 years, AMA has researched, developed, field tested and refined management development programs that...

    Provided By American Management Association

  • Webcasts // Jan 2010

    Feeding Your Leadership Pipeline: Developing The Next Generation In Small To Mid-Sized Companies

    There are a number of large companies that are well known for their leadership development efforts, but what affordable model can smaller organizations follow? This Webcast explores a blueprint for creating and implementing a program to develop midlevel managers for future leadership positions in your organization. With the pending retirement...

    Provided By American Management Association

  • Webcasts // Oct 2008

    Management Lessons From Mayo Clinic: Delivering World-Class Service

    A challenge for any large enterprise is to maximize the advantages of being big while minimizing the disadvantages - such as bureaucracy, inflexibility, impersonal service, and lack of coordination in serving customers. Mayo Clinic is a large organization that acts like a small one. Acting small with patients means to...

    Provided By American Management Association

  • Webcasts // Aug 2008

    Challenges Of Global Leadership: Across Boundaries And Borders

    Does your company have a global presence? Organizations that succeed in this ever changing business environment are those that develop people who can lead and implement organizational strategies across borders, cultures, and a variety of logistical and legal complexities - often in several nations at the same time. That's why...

    Provided By American Management Association

  • Webcasts // Jun 2008

    The Myth, Mystery And Science Of Talent Management

    The battle for quality talent has reached new highs. As the baby boomer generation begins to retire, it is critical for organizations to develop and implement talent management systems to ensure that they can effectively recruit, select and develop high-potential associates. By objectively evaluating employees and ensuring that they are...

    Provided By American Management Association

  • Webcasts // Jun 2008

    Succession Planning: Building The Leadership Pipeline

    Do you look at your senior managers and wonder how many will still be with you in the next five years? If so, it's time to get answers and make plans. Many organizations lack a proper succession plan. One reason is that they do not have an effective succession planning...

    Provided By American Management Association

  • Webcasts // May 2008

    Age Curve: Examining The Changing Demographic Landscape

    The composition of U.S. society is changing rapidly. In fact, we are in the midst of a demographic evolution so deep and wide that nearly every aspect of our political, economic and social fabric will be impacted. What that means is that it will affect your markets, product development, customers...

    Provided By American Management Association

  • Podcasts // Jul 2008

    Rachael Brown On Paying Employees To Quit: An Unusual Story In Customer Service Training

    Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos customer service excellence. The company's success at customer service starts with its...

    Provided By American Management Association