American Management Association

Displaying 1-40 of 233 results

  • White Papers // Aug 2010

    Managing Up The Age Ladder

    Most Baby Boomers are at a point in their careers where they don't need much direct supervision. However, for the young manager/older employee relationship, it's important to have a frank conversation about boundaries and communication requirements early on, because the potential for misunderstanding and hurt feelings is so much greater...

    Provided By American Management Association

  • White Papers // Aug 2010

    Why Jane Doesn't Lead

    In the very near future, women will cross the 50% threshold and become the majority of the American workforce. Females already make up the majority of university graduates in the Organization for Economic Co-operation and Development (OECD) countries as well as the majority of professional workers in several wealthy nations...

    Provided By American Management Association

  • White Papers // Aug 2010

    Better Make It Real

    Fake it - or make it. Today, it's the mantra. As a CEO, the author is passionate about organizational authenticity - how companies live out their promises to stakeholders. He has a message for executives and entrepreneurs who are rebooting their businesses on the heels of the Great Recession: Better...

    Provided By American Management Association

  • White Papers // Aug 2010

    Four Key Practices For Developing Global Leaders

    Some organizations are working harder than others to adapt to the global playing field. A new Institute for Corporate Productivity(i4cp) study, commissioned by American Management Association, found that - among companies with 1,000 or more employees and some degree of multinational presence - only about half have implemented one or...

    Provided By American Management Association

  • White Papers // Jul 2010

    No Excuses: Being Accountable For Your Own Success

    How much of your success would you say is up to you - your choices, your actions, your behaviors - versus outside conditions? If your mind-set is that you're at least 85% responsible for your success - and that just 15% depends on the way the wind blows - you'll...

    Provided By American Management Association

  • White Papers // Jul 2010

    University Health System's Administrative Professionals Academy: A Case Study In Excellence

    Now is a terrific time to be an administrative professional. According to the U.S. Bureau of Labor Statistics: Administrative assistants and secretaries rank among the largest occupations in the U.S. economy, about 4.3 million strong; the occupation ranks among those with the most job openings; opportunities for the group are...

    Provided By American Management Association

  • White Papers // Jul 2010

    Make The Most Of Meetings

    Whether you are an executive assistant at the top of your game, a midlevel assistant with a "Tiger by the tail," or a newbie just learning your strengths, take the time to observe and get involved in the process of meeting effectively. The future of every organization depends on it....

    Provided By American Management Association

  • White Papers // Jul 2010

    'Time Outs' Take An Increasing Toll On Women's Careers

    The long-term prospects for women who take time out from their careers have worsened since the recession, according to a new study from the Center for Work Life Policy. Since the recession, the study found, time outs or "Off-ramping" from a career for childcare or other reasons have become increasingly...

    Provided By American Management Association

  • White Papers // Jul 2010

    Can Managers Double Their Workforce For Free?

    In the corporate world, smart, talented people get promoted into management, but, many of these leaders never look beyond their own capabilities to see and use the full genius of their team. They are smart leaders, but they shut down the smarts of others. For them to be big, others...

    Provided By American Management Association

  • White Papers // Jul 2010

    Baker Street Irregular Behavior In Your Organization

    In one company, the engineering department so focused on itself that it never considered how its insular approach to the job was making it impossible for the tech writers to produce accurate documentation or for customer service to provide useful assistance to the increasingly irate customers. At another company, attempts...

    Provided By American Management Association

  • White Papers // Jul 2010

    Ethics: An Old-Fashioned Soft Skill For A Modern World

    If ethical behavior had been taught to employees and reinforced as a must-have soft skill, could we have prevented the current economic meltdown? The authors explored this question in a recent Klaus and Associates survey and the results are in. Although 87% of respondents believe that a lack of ethics...

    Provided By American Management Association

  • White Papers // Jul 2010

    The Value Of Being Approachable: Priceless

    What would happen if you wore a nametag all the time? Would people be friendlier? Would people say hello? Or would people stare at you with confused looks on their faces, ridiculing you and assuming you were a complete idiot? The answer is, yes: all the above and more. Nobody...

    Provided By American Management Association

  • White Papers // Jul 2010

    Talent Management Gets An F

    If employees are a company's most important asset, few organizations are anywhere near realizing their full potential, according to the latest talent management study by the Institute for Corporate Productivity (i4cp). The study, which examined the extent to which organizations are measuring and gauging the success of their talent management...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leveraging Power

    Our society is knee-deep in people who misuse power. While their aims are often selfish, as we have seen with managers at corrupt companies, their power is nonetheless substantial; they hurt people purposefully and maliciously. Such managers in those organizations use power as a weapon; it becomes their means to...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Five Attributes Of Authority

    Authority does come from title, but it is earned through actions. Inept executives fritter away their authority by their behavior, taking the counsel of none but themselves and failing to listen and learn from others. Authority is what holds leadership promise together. With it, you can lead; without it, you...

    Provided By American Management Association

  • White Papers // Jun 2010

    Make The Most Of Your Time

    With the continuous layoffs, those who remain employed may be grateful, on the one hand, but, on the other hand, may have become too much for one person to bear. In fact, many people are now doing the work of two or even three people. Whether the problem is that...

    Provided By American Management Association

  • White Papers // Jun 2010

    Conflicts In Teams

    The best executives and managers can't allow enthusiasm in team situations to give rise to conflicts. This paper gives you suggestions to reduce conflict within teams. Focus on facts and information rather than rumors and feelings, Involve people in changes that you make. Listen to and understand their interests, objectives,...

    Provided By American Management Association

  • White Papers // Jun 2010

    How To Counter Groupthink

    The alternative to continuous disagreement on a team is groupthink. You want the team to work well together, but you also want members of the group to feel free to share their viewpoints. Groupthink can be fostered by managers who discourage dissent, or it can develop under leaders who respond...

    Provided By American Management Association

  • White Papers // Jun 2010

    Answers To Personality Conflicts

    Be self-introspective. Each time a conflict arises, you need to ask this very important question: How am I contributing to the personality conflict? For instance, a manager who is always in a hurry may frustrate and even alienate a colleague who needs time to question her executive about some work...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leading The Emotional Side Of Change

    Leading the emotional side of change requires the ability to embrace change and uncertainty as facts of life, to feel at home in uncharted territory. This, in turn, requires the ability to make friends with the anxiety that change creates, and use it in positive ways. It is this ability...

    Provided By American Management Association

  • White Papers // Jun 2010

    Encouraging Initiative

    Encouraging employee initiative makes sense. By allowing employees a more active role in problem solving, managers increase staff feelings of satisfaction with their jobs while freeing themselves to devote attention to planning or other leadership tasks. The foundations are laid for employees to resolve problems on their own - and...

    Provided By American Management Association

  • White Papers // Jun 2010

    Reorganizing DNA: How To Unify Diverse Corporate Cultures Post-Acquisition

    Most senior leaders tend to only analyze the financial aspects of an M&A deal. They often fail to recognize how important culture is to the success of managing a business. In fact, a recent Mercer and Kroll study, "M&A Beyond Borders," revealed that 50% of executives believe that organizational cultural...

    Provided By American Management Association

  • White Papers // Jun 2010

    Smart Marketing: Keep An Eye On Your Competitors

    As a Website owner, you wear many hats: Web master, content writer, e-mail manager, and marketing guru. Keeping up with all the demands of managing a Website can be daunting and keeping up with competitors near impossible. How do you manage your time and resources as well as keep your...

    Provided By American Management Association

  • White Papers // Jun 2010

    Viking Laws And The Art Of Managing A Business

    Did you know that the word "Law" in English is actually of Viking origin? Most people associate Vikings with warfare and the raiding of foreign countries, but these people, who came from Scandinavia and were active between 790 and 1066, were also traders, explorers, and settlers. A main reason for...

    Provided By American Management Association

  • White Papers // Jun 2010

    Creativity And Problem Solving

    Problem solving can take up a lot of managerial time. So it makes sense for one to resolve problems before they develop, let alone grow to impact the bottom line. As a manager, one practices preventive management for just this reason. One understands how problems often can be identified in...

    Provided By American Management Association

  • White Papers // Jun 2010

    Communication: An Integral Part Of Change Management

    Consider how important communication is, whatever your need for change. Whether you are streamlining processes, searching for ways to boost quality, or strategizing to increase market share or develop new products or services, you will need to get it done through and with other people. This means that communication will...

    Provided By American Management Association

  • White Papers // Jun 2010

    The "New Normal" For Innovation

    There is no doubt that innovation in the form of new product and service introductions slowed over the last two years. New food and beverage product introductions, normally a very active area for innovation, fell by nearly half during the first quarter of 2009, according to Mintel. However, as we...

    Provided By American Management Association

  • White Papers // Jun 2010

    Fighting Poverty Through Profits

    Once one cross the big mental divide and start thinking of the people at the bottom of the pyramid as potential consumers, how to do it becomes very obvious. However, because of the way one is socialized, making that leap of thinking is the biggest impediment. Historically, one has seen...

    Provided By American Management Association

  • White Papers // Jun 2010

    Amp-Up Your Leadership, Part III: Winning Results/Good Karma

    Leadership is sometimes in the eye of the beholder. What one employee considers interfering, another might regard as welcome attention from the boss. Leaders come in many shapes and styles - so do followers. Look at both yourself and your team members with a practical, non-idealized perspective. Save your rose-colored...

    Provided By American Management Association

  • White Papers // Jun 2010

    Managing The Rumor Mill

    In essence, "Rumor" is speculation about what was, is, or could be. It may be accurate or a base canard. The speculation could be well substantiated, as when investigative journalists have informed sources for an emerging story. It could be created and passed on without any substance. That's frequently the...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Science Of Sales Growth In A Recession

    As the global economy continues to tighten, most businesses realize that they won't get different results by continuing to do things the same way. But much of the science for growing in a recessionary market is counter-intuitive, and managers whose hands were on the rudder in previous downturns are no...

    Provided By American Management Association

  • White Papers // May 2010

    The Adaptive Organization: Fostering Change In Five Areas

    In May 2009, Toffler Associates brought together a group of public and private sector senior executives to discuss the process of creating adaptive organizations - organizations that are able to sense the need for change and undertake it successfully. The discussion drew on several years of recent Toffler Associates engagements...

    Provided By American Management Association

  • White Papers // May 2010

    Pulling Your Organization Out Of A Dip

    Dips happen. Despite all the proper planning that is done to avoid them, at one point or another, all organizations experience a dip. It may be expected or come as a complete surprise. Leadership may have prepared for an eventual slump or the team could be caught off-guard. Whatever the...

    Provided By American Management Association

  • White Papers // May 2010

    No Plan Is A Plan To Fail!

    To create a game plan, the first step is to truly understand the difference between a business plan and a game plan. A business plan is something that a company would give the bank to get a loan, or what a company may use to determine the financials. A game...

    Provided By American Management Association

  • White Papers // May 2010

    How Not To Ruin Social Media For Your Brand

    Social media is experiencing exponential growth and it seems that everyone, from managers, executives, CEOs to companies, have a social media presence. One might be wondering if it's time the company developed a social media presence and what it should look like. How does one know if social media is...

    Provided By American Management Association

  • White Papers // May 2010

    AMA Study Reveals Benefits Of Developing Global Leaders

    Most corporations want and need leaders who can help them compete successfully in today's global environment, but knowing this and doing something about it are two different things. Among the findings, critical thinking and problem solving, change management, and leading cross-cultural teams are the most widely taught global leadership competencies....

    Provided By American Management Association

  • White Papers // May 2010

    A New Generation Demands Your Attention

    Who are Linksters? As the authors explain, "Linksters primarily work part-time while attending school. They are called Linksters because no other generation has ever been so linked to each other and to the world through technology." Their struggles in the work environment are tied to their youth and inexperience. Like...

    Provided By American Management Association

  • Webcasts // May 2010

    Stephen R. Covey: The 8th Habit Live Webinar

    This live webinar will occur on May 27, 2010 at 1pm EST. Registration and a fee of $149 are required to attend. The Challenge: Rekindling Your Inner Spirit and Growing as a Leader Tens of millions of people have dramatically improved their lives and organizations by applying the principles...

    Provided By American Management Association

  • White Papers // May 2010

    Sharpening Customer Focus

    What's the key to creating a customer-focused organization? Here's one of the answers from the trenches of a high-performance company: "A culture of accountability makes a good organization great and a great organization unstoppable." That nugget of wisdom is part of The Institute for Corporate Productivity's new major study on...

    Provided By American Management Association

  • White Papers // May 2010

    Social Media Made Easy

    Nothing's ever easy, right? Wrong. There are ways to ease into social media without it taking up your entire business life. If you've created a Facebook fan page, update it with something once a week at least. Use special offers, video, promotions, news. A fan page that just sits there...

    Provided By American Management Association

  • White Papers // Sep 2009

    Management Lessons From The Cleveland Clinic

    Only outstanding leadership - at all levels of the hierarchy - can pull a hospital, or any company, through difficult times like the ones we're experiencing today. But (and here's the trillion-dollar question) what does outstanding leadership actually look like? A successful leader must hold everyone accountable, top to bottom....

    Provided By American Management Association

  • White Papers // Jul 2010

    Can Managers Double Their Workforce For Free?

    In the corporate world, smart, talented people get promoted into management, but, many of these leaders never look beyond their own capabilities to see and use the full genius of their team. They are smart leaders, but they shut down the smarts of others. For them to be big, others...

    Provided By American Management Association

  • Webcasts // Mar 2009

    Network Your Way To Success: Tips & Techniques

    Change happens at an extremely rapid pace. In order to survive these challenges, you need to develop a broad, deep and diverse network of personal connections. Beyond merely widening the circle of people you know, strong networks foster deeper learning and broaden your exposure across a range of issues. Effective...

    Provided By American Management Association

  • Webcasts // Nov 2008

    Managing Globally Using The MBTI Instrument: 6 Ways To More Effectively Communicate Across Cultures

    Globalization and changing workforce demographics within the U.S. require that you learn to deal effectively with multinational, cross-cultural and ethnically diverse colleagues and employees. Applying knowledge from MBTI type can help you identify differences and modify your style to be more effective. Type identifies inborn personality patterns that cross cultures....

    Provided By American Management Association

  • Webcasts // Sep 2009

    The Carrot Principle: Building Employee Engagement And Recognition To Drive Business Success

    A breakthrough study of 200,000 people over the last 10 years found dramatically greater business results when managers offered their staff constructive praise and meaningful rewards. Join Adrian Gostick and Chester Elton as they discuss how the best managers use recognition to engage employees, retain top talent, and stimulate growth...

    Provided By American Management Association

  • Webcasts // Jan 2010

    Feeding Your Leadership Pipeline: Developing The Next Generation In Small To Mid-Sized Companies

    There are a number of large companies that are well known for their leadership development efforts, but what affordable model can smaller organizations follow? This Webcast explores a blueprint for creating and implementing a program to develop midlevel managers for future leadership positions in your organization. With the pending retirement...

    Provided By American Management Association

  • Webcasts // Oct 2008

    Management Lessons From Mayo Clinic: Delivering World-Class Service

    A challenge for any large enterprise is to maximize the advantages of being big while minimizing the disadvantages - such as bureaucracy, inflexibility, impersonal service, and lack of coordination in serving customers. Mayo Clinic is a large organization that acts like a small one. Acting small with patients means to...

    Provided By American Management Association

  • Webcasts // Feb 2010

    Management Development Skills For The Accidental Trainer

    When you suddenly find yourself responsible for training but are unfamiliar with how to make it happen, you're an accidental trainer. The good news is that even without any formal training background you can improve your skills to the point that you can develop and deliver training that is both...

    Provided By American Management Association

  • Webcasts // Jan 2009

    Training And Development In A Recession: What Smart Organizations Do To Survive In Challenging Times

    Throughout the business world the race is on to slash costs to the bone. However, in the midst of downsizing and rightsizing it is dangerous to view the continued development of your people as a cost. The truth is that training is more imperative in a recession than when things...

    Provided By American Management Association

  • Webcasts // Aug 2008

    Improving Your Onboarding Success: Integrating Recent Grads Into Your Workforce

    As new hires join the workforce from college each year, they need clarity of expectations, support, and the right tools to shorten their learning curve, deliver results, and stay engaged for the long term. The fact is that today's graduates want to make their mark in your organization and blaze...

    Provided By American Management Association

  • Webcasts // Jan 2007

    The New American Workplace: Changes, Choices And Consequences

    The U.S. government's Work in America report received national acclaim and front-page coverage in media across the United States when it was published 30 years ago. In this Webcast, authors of the New American Workplace - the long awaited follow-up to the Work in America report - James O'Toole and...

    Provided By American Management Association

  • Podcasts // Oct 2008

    Bill George On Finding Your True North

    As former President and CEO of Medtronic, now a professor at Harvard, Bill George has paved his own path to success. If you ask him what's his secret, he'll tell you it's about "Finding your True North" which also happens to be the title of his new book. A companion...

    Provided By American Management Association

  • Podcasts // Feb 2010

    Alice Adams On Bridging The Gender Divide At Work

    Men are from Mars. Women are from Venus. This popular summation of the gender divide is given a lot of credence in the workplace. But the fact is that working women and men are far more alike than commonly realized - and managers who understand that can develop lasting, productive...

    Provided By American Management Association

  • Podcasts // Nov 2008

    Paul Carroll On Learning From The Worst Business Failures

    The current conventional wisdom in the business world holds that execution is the key to a successful business strategy. Many experts have gone so far as to say that execution is more important than strategy. But, according to Paul Carroll, the coauthor of Billion-Dollar Lessons and a former Pulitzer Prize...

    Provided By American Management Association

  • Podcasts // May 2009

    Paul Krugman On Staring Down Depression Economics

    Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times, and the 2008 recipient of the Nobel Prize in Economics. In this interview Dr. Krugman provides a concise account of the...

    Provided By American Management Association

  • Podcasts // Oct 2008

    Marilyn Carlson Nelson On How We Lead Matters

    As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation, she shares her thoughts on the role of women in leadership and the importance of believing in yourself.

    Provided By American Management Association

  • Podcasts // Feb 2010

    Robbie Vorhaus On Branding Your Business Through Stories: How To Know Your Customers And Get Their Attention

    What is your story? Who is your audience? How are you telling your story? Robbie Vorhaus, of Vorhaus Communications, says that with good storytelling companies can brand and market themselves to really get attention. Every company has a soul and a story to tell.

    Provided By American Management Association

  • White Papers // Nov 2008

    Cultivating Effective Corporate Cultures: A Global Study Of Challenges And Strategies

    American Management Association commissioned the Institute for Corporate Productivity to help discuss the factors that influence corporate culture, as well as explore the actual characteristics of corporate culture and their relationship to business success, and help executives develop the kind of culture that will cultivate and foster higher productivity and...

    Provided By American Management Association

  • White Papers // Jun 2003

    Is SOX Shifting Management Responsibility From Managers To The Board?

    From the executive summary: ?The Sarbanes-Oxley Act has effectively taken a great deal of managerial accountability away from the day-to-day managers and placed the burden squarely on the shoulders of the board of directors. The hope is that boards will rise to the challenge and overcome any past complacency.? The...

    Provided By American Management Association

  • White Papers // Nov 2008

    In A Downturn: Don't Minimize, Optimize

    Optimization is the disciplined use of assets, aimed at adding the greatest value to the bottom line. How well one utilizes an asset depends on the decisions one makes about it. Every day, one have to decide how, when, and where to deploy the assets. Should one acquire new technology...

    Provided By American Management Association

  • White Papers // Dec 2009

    Does Your Firm Know What It's Getting From Corporate Giving?

    Most corporate leaders say they believe in the social and business value of employee volunteer programs (EVPs), but it'd be nice if there were some good evidence. After all, one is living in an increasingly bottom-line world, a time when boards want firms to cut every unnecessary cost and reap...

    Provided By American Management Association

  • White Papers // Jan 2010

    The Olympus Fellows Program: Training Tomorrow's Leaders

    As organizations replace millions of retiring Baby Boomers, it's crucial they develop training programs that position talented new workforce entrants to build careers and assume leadership roles. Experience shows these hires develop deep relationships and are very likely to repay that sense of ownership with long-term careers to deliver the...

    Provided By American Management Association

  • White Papers // Jan 2010

    Ten Pitfalls Of Pitiful Meetings And How To Fix Them

    It's Friday afternoon, and the team is filing into the conference room, mumbling and grumbling as they take their seats for yet another meeting. An hour passes and the meeting comes to a much-anticipated end, leaving everyone involved wondering why the meeting was held in the first place. After all,...

    Provided By American Management Association

  • White Papers // Oct 2008

    Mission Statements: Vital Or Vacuous?

    On an organizational level, mission statements are also about meaning. They aren't necessarily symbols per se, but they help answer the question "Why are we here?" Great mission statements are short and easy to commit to memory. They communicate in just a few words the organization's focus and why it...

    Provided By American Management Association

  • White Papers // Aug 2009

    Credibility Busters That Could Ruin Your Career

    Whether you're an employee, leader, or entrepreneur, personal credibility is truly a "magic bullet" for success. It's simple: if you have no credibility, people won't trust you. If they don't trust you, you won't persuade them. And if you can't persuade, you'll never be able to problem solve, innovate, or...

    Provided By American Management Association

  • White Papers // Jan 2010

    How To 10x Your Influence

    Leaders frequently make miscalculations in trying to influence change. Often, they bet on a single source of influence rather than tap into a diverse arsenal of strategies. The latest research shows that the main variable in success or failure is not which sources of influence leaders choose, but rather how...

    Provided By American Management Association

  • White Papers // Aug 2009

    Why Vacations Drive Better Business Results

    When times are tough, the tough get going. Unfortunately, sometimes they go too hard for too long and wipe out their creative juices. One of the worst habits people develop during bad times is working constantly without a break. They can be working to keep the business alive, working to...

    Provided By American Management Association

  • White Papers // Jan 2010

    Keeping Your Cool: Dealing With Difficult People

    People today have a short fuse-everyone is stressed. And when people are stressed, they can become difficult to be around. Chances are, one has worked with at least one difficult person in the organization. One recognizes the behaviors of a difficult person, such as a bad attitude, apathy, difficulty handling...

    Provided By American Management Association

  • White Papers // Jan 2010

    How To Overcome Start-Up Fears

    Here's a question to consider if one is contemplating starting a business. What would be worse: never leaping into an idea one is passionate about because one is afraid to fail, or leaping into that idea with all one is got, yet still possibly having to face failure? Most entrepreneurs...

    Provided By American Management Association

  • White Papers // May 2010

    How Not To Ruin Social Media For Your Brand

    Social media is experiencing exponential growth and it seems that everyone, from managers, executives, CEOs to companies, have a social media presence. One might be wondering if it's time the company developed a social media presence and what it should look like. How does one know if social media is...

    Provided By American Management Association

  • White Papers // Aug 2008

    Raising Well-Adjusted "Generation Texters"

    A teenage boy goes shopping on the Internet, sees something he likes, immediately reaches his mother via cell phone, and in a few short keystrokes, types in her credit card number and gets a shiny new lacrosse stick. Thanks to technological advances including computers, the Internet, cell phones, and satellites,...

    Provided By American Management Association

  • White Papers // Jan 2010

    Key Leadership Behaviors That Improve Sales Force Performance

    No industry or business function has been immune to unprecedented conditions that have engulfed the economy. Most sales teams are faced with conditions they've never experienced before. New business conversations are tougher than ever. Targets are still high and, in many cases, redundancies mean there are fewer people to actually...

    Provided By American Management Association

  • White Papers // Jul 2009

    The Ten Traps To Avoid When You Speak: How To Turn Dull Into Dynamic

    People will rarely remember the exact words. Instead, they will remember the mental images that one words draw. Support key points with vivid, relevant stories. Help the listeners "create a movie" in their heads by using memorable characters, engaging situations, dialogue, suspense, drama, and humor. In fact, if one can...

    Provided By American Management Association

  • White Papers // Jul 2010

    No Excuses: Being Accountable For Your Own Success

    How much of your success would you say is up to you - your choices, your actions, your behaviors - versus outside conditions? If your mind-set is that you're at least 85% responsible for your success - and that just 15% depends on the way the wind blows - you'll...

    Provided By American Management Association

  • White Papers // Aug 2009

    Why Managers Should Care About Employee Loyalty

    Most executives would agree that the long-term success of any company depends on the quality and loyalty of its people. The problem is that when the going gets tough, managers focus on the hard numbers, such as the cost of labor, rather than the soft numbers, like the economic value...

    Provided By American Management Association

  • White Papers // May 2010

    Sharpening Customer Focus

    What's the key to creating a customer-focused organization? Here's one of the answers from the trenches of a high-performance company: "A culture of accountability makes a good organization great and a great organization unstoppable." That nugget of wisdom is part of The Institute for Corporate Productivity's new major study on...

    Provided By American Management Association

  • White Papers // Feb 2010

    How To Succeed During The Recession: Act Like An Entrepreneur

    Anxiety is running rampant: anxiety about job security (or lack thereof), about the current economic climate, about the future of the country, and even the world. One probably don't need a career coach to point out the obvious and tell one that when it comes to surviving this slowdown, the...

    Provided By American Management Association

  • White Papers // Aug 2010

    Managing Up The Age Ladder

    Most Baby Boomers are at a point in their careers where they don't need much direct supervision. However, for the young manager/older employee relationship, it's important to have a frank conversation about boundaries and communication requirements early on, because the potential for misunderstanding and hurt feelings is so much greater...

    Provided By American Management Association

  • White Papers // Apr 2010

    The Secret To Stellar Success: Be A Connector

    It's a question most of them have asked themselves: What makes successful people so, well, successful? It's tempting to think that those at the top of their fields know something the rest of them mere mortals don't. But that "special something" you've been searching for isn't an uncanny ability to...

    Provided By American Management Association

  • White Papers // Jul 2009

    Be True To Your Brand

    To be authentic is to be true to one's meaning, to be consistent and predictable, to never say one thing and do another. In fact, truly authentic brands align every customer touch point with that meaning. Nick Vlahos, the vice president of customer development for Clorox, talks about creating a...

    Provided By American Management Association