American Management Association

Displaying 1-40 of 177 results

  • White Papers // Aug 2010

    Better Make It Real

    Fake it - or make it. Today, it's the mantra. As a CEO, the author is passionate about organizational authenticity - how companies live out their promises to stakeholders. He has a message for executives and entrepreneurs who are rebooting their businesses on the heels of the Great Recession: Better...

    Provided By American Management Association

  • White Papers // Aug 2010

    Managing Up The Age Ladder

    Most Baby Boomers are at a point in their careers where they don't need much direct supervision. However, for the young manager/older employee relationship, it's important to have a frank conversation about boundaries and communication requirements early on, because the potential for misunderstanding and hurt feelings is so much greater...

    Provided By American Management Association

  • White Papers // Aug 2010

    Why Jane Doesn't Lead

    In the very near future, women will cross the 50% threshold and become the majority of the American workforce. Females already make up the majority of university graduates in the Organization for Economic Co-operation and Development (OECD) countries as well as the majority of professional workers in several wealthy nations...

    Provided By American Management Association

  • White Papers // Aug 2010

    Four Key Practices For Developing Global Leaders

    Some organizations are working harder than others to adapt to the global playing field. A new Institute for Corporate Productivity(i4cp) study, commissioned by American Management Association, found that - among companies with 1,000 or more employees and some degree of multinational presence - only about half have implemented one or...

    Provided By American Management Association

  • White Papers // Jul 2010

    'Time Outs' Take An Increasing Toll On Women's Careers

    The long-term prospects for women who take time out from their careers have worsened since the recession, according to a new study from the Center for Work Life Policy. Since the recession, the study found, time outs or "Off-ramping" from a career for childcare or other reasons have become increasingly...

    Provided By American Management Association

  • White Papers // Jul 2010

    University Health System's Administrative Professionals Academy: A Case Study In Excellence

    Now is a terrific time to be an administrative professional. According to the U.S. Bureau of Labor Statistics: Administrative assistants and secretaries rank among the largest occupations in the U.S. economy, about 4.3 million strong; the occupation ranks among those with the most job openings; opportunities for the group are...

    Provided By American Management Association

  • White Papers // Jul 2010

    Make The Most Of Meetings

    Whether you are an executive assistant at the top of your game, a midlevel assistant with a "Tiger by the tail," or a newbie just learning your strengths, take the time to observe and get involved in the process of meeting effectively. The future of every organization depends on it....

    Provided By American Management Association

  • White Papers // Jul 2010

    No Excuses: Being Accountable For Your Own Success

    How much of your success would you say is up to you - your choices, your actions, your behaviors - versus outside conditions? If your mind-set is that you're at least 85% responsible for your success - and that just 15% depends on the way the wind blows - you'll...

    Provided By American Management Association

  • White Papers // Jul 2010

    Can Managers Double Their Workforce For Free?

    In the corporate world, smart, talented people get promoted into management, but, many of these leaders never look beyond their own capabilities to see and use the full genius of their team. They are smart leaders, but they shut down the smarts of others. For them to be big, others...

    Provided By American Management Association

  • White Papers // Jul 2010

    Baker Street Irregular Behavior In Your Organization

    In one company, the engineering department so focused on itself that it never considered how its insular approach to the job was making it impossible for the tech writers to produce accurate documentation or for customer service to provide useful assistance to the increasingly irate customers. At another company, attempts...

    Provided By American Management Association

  • White Papers // Jul 2010

    Talent Management Gets An F

    If employees are a company's most important asset, few organizations are anywhere near realizing their full potential, according to the latest talent management study by the Institute for Corporate Productivity (i4cp). The study, which examined the extent to which organizations are measuring and gauging the success of their talent management...

    Provided By American Management Association

  • White Papers // Jul 2010

    The Value Of Being Approachable: Priceless

    What would happen if you wore a nametag all the time? Would people be friendlier? Would people say hello? Or would people stare at you with confused looks on their faces, ridiculing you and assuming you were a complete idiot? The answer is, yes: all the above and more. Nobody...

    Provided By American Management Association

  • White Papers // Jul 2010

    Ethics: An Old-Fashioned Soft Skill For A Modern World

    If ethical behavior had been taught to employees and reinforced as a must-have soft skill, could we have prevented the current economic meltdown? The authors explored this question in a recent Klaus and Associates survey and the results are in. Although 87% of respondents believe that a lack of ethics...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leveraging Power

    Our society is knee-deep in people who misuse power. While their aims are often selfish, as we have seen with managers at corrupt companies, their power is nonetheless substantial; they hurt people purposefully and maliciously. Such managers in those organizations use power as a weapon; it becomes their means to...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Five Attributes Of Authority

    Authority does come from title, but it is earned through actions. Inept executives fritter away their authority by their behavior, taking the counsel of none but themselves and failing to listen and learn from others. Authority is what holds leadership promise together. With it, you can lead; without it, you...

    Provided By American Management Association

  • White Papers // Jun 2010

    Make The Most Of Your Time

    With the continuous layoffs, those who remain employed may be grateful, on the one hand, but, on the other hand, may have become too much for one person to bear. In fact, many people are now doing the work of two or even three people. Whether the problem is that...

    Provided By American Management Association

  • White Papers // Jun 2010

    Answers To Personality Conflicts

    Be self-introspective. Each time a conflict arises, you need to ask this very important question: How am I contributing to the personality conflict? For instance, a manager who is always in a hurry may frustrate and even alienate a colleague who needs time to question her executive about some work...

    Provided By American Management Association

  • White Papers // Jun 2010

    Conflicts In Teams

    The best executives and managers can't allow enthusiasm in team situations to give rise to conflicts. This paper gives you suggestions to reduce conflict within teams. Focus on facts and information rather than rumors and feelings, Involve people in changes that you make. Listen to and understand their interests, objectives,...

    Provided By American Management Association

  • White Papers // Jun 2010

    How To Counter Groupthink

    The alternative to continuous disagreement on a team is groupthink. You want the team to work well together, but you also want members of the group to feel free to share their viewpoints. Groupthink can be fostered by managers who discourage dissent, or it can develop under leaders who respond...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leading The Emotional Side Of Change

    Leading the emotional side of change requires the ability to embrace change and uncertainty as facts of life, to feel at home in uncharted territory. This, in turn, requires the ability to make friends with the anxiety that change creates, and use it in positive ways. It is this ability...

    Provided By American Management Association

  • White Papers // Jun 2010

    Encouraging Initiative

    Encouraging employee initiative makes sense. By allowing employees a more active role in problem solving, managers increase staff feelings of satisfaction with their jobs while freeing themselves to devote attention to planning or other leadership tasks. The foundations are laid for employees to resolve problems on their own - and...

    Provided By American Management Association

  • White Papers // Jun 2010

    Smart Marketing: Keep An Eye On Your Competitors

    As a Website owner, you wear many hats: Web master, content writer, e-mail manager, and marketing guru. Keeping up with all the demands of managing a Website can be daunting and keeping up with competitors near impossible. How do you manage your time and resources as well as keep your...

    Provided By American Management Association

  • White Papers // Jun 2010

    Reorganizing DNA: How To Unify Diverse Corporate Cultures Post-Acquisition

    Most senior leaders tend to only analyze the financial aspects of an M&A deal. They often fail to recognize how important culture is to the success of managing a business. In fact, a recent Mercer and Kroll study, "M&A Beyond Borders," revealed that 50% of executives believe that organizational cultural...

    Provided By American Management Association

  • White Papers // Jun 2010

    Creativity And Problem Solving

    Problem solving can take up a lot of managerial time. So it makes sense for one to resolve problems before they develop, let alone grow to impact the bottom line. As a manager, one practices preventive management for just this reason. One understands how problems often can be identified in...

    Provided By American Management Association

  • White Papers // Jun 2010

    Viking Laws And The Art Of Managing A Business

    Did you know that the word "Law" in English is actually of Viking origin? Most people associate Vikings with warfare and the raiding of foreign countries, but these people, who came from Scandinavia and were active between 790 and 1066, were also traders, explorers, and settlers. A main reason for...

    Provided By American Management Association

  • White Papers // Jun 2010

    Communication: An Integral Part Of Change Management

    Consider how important communication is, whatever your need for change. Whether you are streamlining processes, searching for ways to boost quality, or strategizing to increase market share or develop new products or services, you will need to get it done through and with other people. This means that communication will...

    Provided By American Management Association

  • White Papers // Jun 2010

    The "New Normal" For Innovation

    There is no doubt that innovation in the form of new product and service introductions slowed over the last two years. New food and beverage product introductions, normally a very active area for innovation, fell by nearly half during the first quarter of 2009, according to Mintel. However, as we...

    Provided By American Management Association

  • White Papers // Jun 2010

    Fighting Poverty Through Profits

    Once one cross the big mental divide and start thinking of the people at the bottom of the pyramid as potential consumers, how to do it becomes very obvious. However, because of the way one is socialized, making that leap of thinking is the biggest impediment. Historically, one has seen...

    Provided By American Management Association

  • White Papers // Jun 2010

    Managing The Rumor Mill

    In essence, "Rumor" is speculation about what was, is, or could be. It may be accurate or a base canard. The speculation could be well substantiated, as when investigative journalists have informed sources for an emerging story. It could be created and passed on without any substance. That's frequently the...

    Provided By American Management Association

  • White Papers // Jun 2010

    Amp-Up Your Leadership, Part III: Winning Results/Good Karma

    Leadership is sometimes in the eye of the beholder. What one employee considers interfering, another might regard as welcome attention from the boss. Leaders come in many shapes and styles - so do followers. Look at both yourself and your team members with a practical, non-idealized perspective. Save your rose-colored...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Science Of Sales Growth In A Recession

    As the global economy continues to tighten, most businesses realize that they won't get different results by continuing to do things the same way. But much of the science for growing in a recessionary market is counter-intuitive, and managers whose hands were on the rudder in previous downturns are no...

    Provided By American Management Association

  • White Papers // May 2010

    Pulling Your Organization Out Of A Dip

    Dips happen. Despite all the proper planning that is done to avoid them, at one point or another, all organizations experience a dip. It may be expected or come as a complete surprise. Leadership may have prepared for an eventual slump or the team could be caught off-guard. Whatever the...

    Provided By American Management Association

  • White Papers // May 2010

    The Adaptive Organization: Fostering Change In Five Areas

    In May 2009, Toffler Associates brought together a group of public and private sector senior executives to discuss the process of creating adaptive organizations - organizations that are able to sense the need for change and undertake it successfully. The discussion drew on several years of recent Toffler Associates engagements...

    Provided By American Management Association

  • White Papers // May 2010

    No Plan Is A Plan To Fail!

    To create a game plan, the first step is to truly understand the difference between a business plan and a game plan. A business plan is something that a company would give the bank to get a loan, or what a company may use to determine the financials. A game...

    Provided By American Management Association

  • White Papers // May 2010

    How Not To Ruin Social Media For Your Brand

    Social media is experiencing exponential growth and it seems that everyone, from managers, executives, CEOs to companies, have a social media presence. One might be wondering if it's time the company developed a social media presence and what it should look like. How does one know if social media is...

    Provided By American Management Association

  • White Papers // May 2010

    AMA Study Reveals Benefits Of Developing Global Leaders

    Most corporations want and need leaders who can help them compete successfully in today's global environment, but knowing this and doing something about it are two different things. Among the findings, critical thinking and problem solving, change management, and leading cross-cultural teams are the most widely taught global leadership competencies....

    Provided By American Management Association

  • White Papers // May 2010

    A New Generation Demands Your Attention

    Who are Linksters? As the authors explain, "Linksters primarily work part-time while attending school. They are called Linksters because no other generation has ever been so linked to each other and to the world through technology." Their struggles in the work environment are tied to their youth and inexperience. Like...

    Provided By American Management Association

  • Webcasts // May 2010

    Stephen R. Covey: The 8th Habit Live Webinar

    This live webinar will occur on May 27, 2010 at 1pm EST. Registration and a fee of $149 are required to attend. The Challenge: Rekindling Your Inner Spirit and Growing as a Leader Tens of millions of people have dramatically improved their lives and organizations by applying the principles...

    Provided By American Management Association

  • White Papers // May 2010

    Sharpening Customer Focus

    What's the key to creating a customer-focused organization? Here's one of the answers from the trenches of a high-performance company: "A culture of accountability makes a good organization great and a great organization unstoppable." That nugget of wisdom is part of The Institute for Corporate Productivity's new major study on...

    Provided By American Management Association

  • White Papers // May 2010

    Amp-Up Your Leadership, Part II: Power Up Your Team

    When it comes to business leadership, one can reframe Einstein's famous formula E=mc? as: Energy = magnetism (multiplied by) collective confidence. As a leader, ones' team's level of energy and enthusiasm stems directly from both the magnetism - "the power and ability to attract or influence others" - and the...

    Provided By American Management Association

  • White Papers // Jun 2003

    Is SOX Shifting Management Responsibility From Managers To The Board?

    From the executive summary: ?The Sarbanes-Oxley Act has effectively taken a great deal of managerial accountability away from the day-to-day managers and placed the burden squarely on the shoulders of the board of directors. The hope is that boards will rise to the challenge and overcome any past complacency.? The...

    Provided By American Management Association

  • White Papers // Feb 2006

    Hold That Tiger! An Animal Trainer's Tips On Managing Your Team

    If a trainer is foolish enough to be aggressive toward an animal, the animal may respond aggressively toward the trainer. Likewise, within a team, the way you approach someone determines how he or she reacts to you. Be aware of your behavior, tone of voice, body language and any latent...

    Provided By American Management Association

  • White Papers // Apr 2010

    Admin Admired: Creating Your Professional Development Plan

    Throughout decades of working with corporate and nonprofit leaders, the authors have noticed one consistent success factor: an outstanding administrative assistant seated just outside the corner office. While the executives' backgrounds, styles, specialties, ages, and demeanors may vary, they almost invariably have found an organized, reliable counterpart who puts them...

    Provided By American Management Association

  • White Papers // Sep 2009

    Create Your Own Stimulus Plan

    Businesses seem to be waiting for government stimulus money to trickle down into their cash flow. Unfortunately, few people seem aware of the glacial slowness of big government. Rather than wait on the Fed, businesses can create their own stimulus plan. While in this economy it's hard to increase sales,...

    Provided By American Management Association

  • White Papers // Jun 2010

    Answers To Personality Conflicts

    Be self-introspective. Each time a conflict arises, you need to ask this very important question: How am I contributing to the personality conflict? For instance, a manager who is always in a hurry may frustrate and even alienate a colleague who needs time to question her executive about some work...

    Provided By American Management Association

  • White Papers // Jan 2010

    Eight Ways To Bust Out Of Your Shell, Build Strong Relationships, And Become A Great Connector

    Would you rather crunch numbers than mingle at a cocktail party? Are you more comfortable in a lab or library than you are at lunch with your coworkers? When you present a new product or explain a problem to coworkers or leaders, do you have trouble holding their attention because...

    Provided By American Management Association

  • White Papers // Nov 2009

    Move Forward In Your Life by "Throwing Out 50 Things"

    If it - the thing, the belief or conviction, the memory, the job, even the person - weighs you down, clogs you up, or just plain makes you feel bad about yourself, throw it out, give it away, sell it, let it go, move on. If it just sits there,...

    Provided By American Management Association

  • White Papers // May 2010

    Pulling Your Organization Out Of A Dip

    Dips happen. Despite all the proper planning that is done to avoid them, at one point or another, all organizations experience a dip. It may be expected or come as a complete surprise. Leadership may have prepared for an eventual slump or the team could be caught off-guard. Whatever the...

    Provided By American Management Association

  • White Papers // Jan 2010

    New CEO Or Interim CRO: What's The Better Solution?

    When a sports team loses too often, the typical reaction is to fire the coach. Similarly, when a company is performing poorly, the board of directors often elects to fire the CEO. Regardless, the action is intended to convey that those in charge are addressing the problem. As often as...

    Provided By American Management Association

  • White Papers // Jun 2010

    Managing The Rumor Mill

    In essence, "Rumor" is speculation about what was, is, or could be. It may be accurate or a base canard. The speculation could be well substantiated, as when investigative journalists have informed sources for an emerging story. It could be created and passed on without any substance. That's frequently the...

    Provided By American Management Association

  • White Papers // Apr 2010

    Intro To Accounting: A Little Knowledge Goes A Long Way

    Accounting is the way a business "Keeps score" from a financial perspective. In the accounting system, we document all of the financial events that have occurred and determine how the business is performing financially. We collect the data that we need to make effective business decisions. And we also meet...

    Provided By American Management Association

  • White Papers // Oct 2009

    Good Leadership In Challenging Times

    A few years ago, two executives had to deliver the same bad news to their different employee groups. The company's sales volume had been less than forecast, so the president told his executive team that he was cutting the company's operating budget by 10%. After brainstorming ways to both achieve...

    Provided By American Management Association

  • White Papers // Jan 2010

    The Root Causes Of Low Employee Morale

    Strong, effective relationships are built on trust. If you don't have strong, trust-based relationships with your people, everything you do to recognize them will be seen as manipulation. When employees feel that you are using recognition to "Get more out of them" rather than to show that you value them...

    Provided By American Management Association

  • White Papers // Dec 2009

    Harnessing Your Company's "Rudolphs" To Drive Innovation

    The Age of Innovation is here. Slowly but surely it has dawned on leaders in all industries that our global economy has changed the game forever. Oh, sure, products and processes still matter, but what really keeps a company competitive is its people - more specifically, the people who know...

    Provided By American Management Association

  • White Papers // Jul 2009

    Surefire Tips For Taming Meeting Monsters

    You've planned a meeting for two months and finally all the key players are here - well, all except for the ones who are late! Still, all you have to do is work through the agenda and get a decision made. Your dream project then will be on its way....

    Provided By American Management Association

  • White Papers // Jan 2010

    Improve Your Personal 'Curb Appeal'

    Of course, Westen is referring to personal curb appeal. "One of the main determinants of electoral success," he explains, "is simply a candidate's curb appeal. Curb appeal is the feeling voters get when they 'drive by' a candidate a few times on television and form an emotional impression." Research shows...

    Provided By American Management Association

  • White Papers // Jul 2010

    Talent Management Gets An F

    If employees are a company's most important asset, few organizations are anywhere near realizing their full potential, according to the latest talent management study by the Institute for Corporate Productivity (i4cp). The study, which examined the extent to which organizations are measuring and gauging the success of their talent management...

    Provided By American Management Association

  • White Papers // Jan 2010

    7 Tips For Selling More In A Tough Economy

    You hear it everywhere you go: "Sales are down because of the economy. Customers simply aren't buying as much." There are some people out there saying the economy doesn't matter, it's what's going on in your own head that matters. While it's true that what goes on in your brain...

    Provided By American Management Association

  • White Papers // Dec 2009

    A 10-Point Checklist For Project Managers

    What are the benefits of project management? Put simply, it offers a framework to plan, organize, and manage resources to ensure project success. Whether you are faced with a straightforward half-day assignment or a complex, multi-departmental, year-long project, the fundamental principles of project management remain the same. Resource and revenue...

    Provided By American Management Association

  • White Papers // Jul 2009

    Keeping Your Cool When The Customer Gets Hot

    A day in at the office can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally while under fire is not always easy. It is particularly difficult to be nice to...

    Provided By American Management Association

  • White Papers // Sep 2007

    Ten Interview Questions That Could Get You Into Hot Water

    No one sets out to ask discriminatory questions. But many a well-intentioned manager has gotten into trouble by innocently asking illegal or inappropriate questions. Since forewarned is forearmed, this paper gives idea of 10 most common questions that could get you into hot water. What's your maiden name so that...

    Provided By American Management Association

  • White Papers // Jan 2010

    Straight Talk: Communicating Feedback

    None of us wants to bring a behavior problem to the attention of an employee, whether we are the individual's manager or mentor. When you must sit down with a staff member or mentee to discuss a problem in performance. Be clear about what you want to say. Begin with...

    Provided By American Management Association

  • White Papers // Jan 2010

    Why Women Still Don't Run The Company Or The Country!

    Although most of us have some degree of apprehension about taking center stage - no matter how extroverted we may be - for women this reluctance is often steeped in a history of expected behavior. Until recent times, we have been taught to stay quietly in the background: Don't be...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leading The Emotional Side Of Change

    Leading the emotional side of change requires the ability to embrace change and uncertainty as facts of life, to feel at home in uncharted territory. This, in turn, requires the ability to make friends with the anxiety that change creates, and use it in positive ways. It is this ability...

    Provided By American Management Association

  • White Papers // Aug 2010

    Better Make It Real

    Fake it - or make it. Today, it's the mantra. As a CEO, the author is passionate about organizational authenticity - how companies live out their promises to stakeholders. He has a message for executives and entrepreneurs who are rebooting their businesses on the heels of the Great Recession: Better...

    Provided By American Management Association

  • White Papers // Jul 2010

    University Health System's Administrative Professionals Academy: A Case Study In Excellence

    Now is a terrific time to be an administrative professional. According to the U.S. Bureau of Labor Statistics: Administrative assistants and secretaries rank among the largest occupations in the U.S. economy, about 4.3 million strong; the occupation ranks among those with the most job openings; opportunities for the group are...

    Provided By American Management Association

  • White Papers // Nov 2009

    Holiday Parties, Version 2009

    Although pundits insist the recession is officially over, when it comes to holiday parties, it appears that many companies haven't gotten the memo. For many hard-working employees, the best (and perhaps only) 2009 holiday gift from their employers will simply be a continuing paycheck. According to outplacement firm Challenger, Gray...

    Provided By American Management Association

  • White Papers // Jan 2010

    What Is Strategy Execution?

    Strategy execution is a hot topic in management today. In fact, the Conference Board's recent Survey of CEOs revealed that chief executives are so concerned about strategy execution that they rated it as both their number one and number two most challenging issue. For anyone who's tried to execute strategy,...

    Provided By American Management Association

  • White Papers // Jul 2010

    The Value Of Being Approachable: Priceless

    What would happen if you wore a nametag all the time? Would people be friendlier? Would people say hello? Or would people stare at you with confused looks on their faces, ridiculing you and assuming you were a complete idiot? The answer is, yes: all the above and more. Nobody...

    Provided By American Management Association

  • White Papers // Jan 2010

    It All Starts With Character

    Insisting on good character means everyone must model that behavior. Good character may get you hired, but it is what you do with your character that matters. Employees caught up in scandals at corrupt companies may have been wholly innocent; but many paid for the crimes of their superiors either...

    Provided By American Management Association

  • White Papers // Jul 2010

    Make The Most Of Meetings

    Whether you are an executive assistant at the top of your game, a midlevel assistant with a "Tiger by the tail," or a newbie just learning your strengths, take the time to observe and get involved in the process of meeting effectively. The future of every organization depends on it....

    Provided By American Management Association

  • White Papers // Jan 2010

    Develop Your Creative Reputation

    We know that there is a risk associated with creativity and innovation. It reminds the author of this statement from some unknown guru: "Behold the turtle! He makes progress only when he sticks his neck out." At the same time, the future of your organization will, in large measure, be...

    Provided By American Management Association

  • White Papers // May 2010

    The Adaptive Organization: Fostering Change In Five Areas

    In May 2009, Toffler Associates brought together a group of public and private sector senior executives to discuss the process of creating adaptive organizations - organizations that are able to sense the need for change and undertake it successfully. The discussion drew on several years of recent Toffler Associates engagements...

    Provided By American Management Association

  • White Papers // Jun 2010

    Encouraging Initiative

    Encouraging employee initiative makes sense. By allowing employees a more active role in problem solving, managers increase staff feelings of satisfaction with their jobs while freeing themselves to devote attention to planning or other leadership tasks. The foundations are laid for employees to resolve problems on their own - and...

    Provided By American Management Association

  • White Papers // Mar 2007

    The Long Goodbye To Literacy

    Chances are, you're not highly skilled at tracking sly animals through dense forests and slaying them with a bow and arrow. And you're probably not especially adept at the kind of agricultural techniques used by most Americans a little more than a century ago. Times and technologies have changed, and...

    Provided By American Management Association

  • White Papers // Jan 2010

    How Trustworthy Are You As A Mentor?

    Besides being a coach, companies increasingly are asking their executives and managers to take on the role of mentor to up-and-coming staff. Everyone, however, can't be a successful mentor. To determine your fit, you have to have the trust of potential mentees or prot?g?s. To find out how you might...

    Provided By American Management Association

  • White Papers // Jun 2009

    Working Your "Feminine Mystique"

    In the 1970s and '80s, women began to make real headway in the business world. The popular wisdom back then was that in order to succeed like men, women needed to look and act like men. Businesswomen chopped off their hair, dressed in boxy suits, and learned how to be...

    Provided By American Management Association

  • White Papers // Sep 2009

    How To Handle Emotions At Work

    It's not that emotions have no place in the workplace - constructive emotions can be motivating and can enhance understanding. But overly intense emotions block effective communication and hinder problem solving. We can't change the way others feel and act; we can only change the way we react to them....

    Provided By American Management Association

  • White Papers // Jan 2010

    How Leaders Lead In Each Stage Of Group Development

    As leaders guide their groups through various stages of development, they need to understand the most effective style for each stage and match that style to the stage. In stage one of group development, members need leaders who are clear about goals and deliverables and who assign roles and responsibilities...

    Provided By American Management Association

  • White Papers // Jan 2010

    Transforming Adversity From A Deficit To An Asset In Business

    Nothing in life is absolute except death and taxes. Your business is a living, breathing, growing thing, and so should your strategies for dealing with its adversity. You didn't get to where you are alone, so why try to make your most important business decision on your own? Involving your...

    Provided By American Management Association