American Management Association

Displaying 1-40 of 183 results

  • White Papers // Aug 2010

    Better Make It Real

    Fake it - or make it. Today, it's the mantra. As a CEO, the author is passionate about organizational authenticity - how companies live out their promises to stakeholders. He has a message for executives and entrepreneurs who are rebooting their businesses on the heels of the Great Recession: Better...

    Provided By American Management Association

  • White Papers // Aug 2010

    Managing Up The Age Ladder

    Most Baby Boomers are at a point in their careers where they don't need much direct supervision. However, for the young manager/older employee relationship, it's important to have a frank conversation about boundaries and communication requirements early on, because the potential for misunderstanding and hurt feelings is so much greater...

    Provided By American Management Association

  • White Papers // Aug 2010

    Four Key Practices For Developing Global Leaders

    Some organizations are working harder than others to adapt to the global playing field. A new Institute for Corporate Productivity(i4cp) study, commissioned by American Management Association, found that - among companies with 1,000 or more employees and some degree of multinational presence - only about half have implemented one or...

    Provided By American Management Association

  • White Papers // Aug 2010

    Why Jane Doesn't Lead

    In the very near future, women will cross the 50% threshold and become the majority of the American workforce. Females already make up the majority of university graduates in the Organization for Economic Co-operation and Development (OECD) countries as well as the majority of professional workers in several wealthy nations...

    Provided By American Management Association

  • White Papers // Jul 2010

    University Health System's Administrative Professionals Academy: A Case Study In Excellence

    Now is a terrific time to be an administrative professional. According to the U.S. Bureau of Labor Statistics: Administrative assistants and secretaries rank among the largest occupations in the U.S. economy, about 4.3 million strong; the occupation ranks among those with the most job openings; opportunities for the group are...

    Provided By American Management Association

  • White Papers // Jul 2010

    Make The Most Of Meetings

    Whether you are an executive assistant at the top of your game, a midlevel assistant with a "Tiger by the tail," or a newbie just learning your strengths, take the time to observe and get involved in the process of meeting effectively. The future of every organization depends on it....

    Provided By American Management Association

  • White Papers // Jul 2010

    No Excuses: Being Accountable For Your Own Success

    How much of your success would you say is up to you - your choices, your actions, your behaviors - versus outside conditions? If your mind-set is that you're at least 85% responsible for your success - and that just 15% depends on the way the wind blows - you'll...

    Provided By American Management Association

  • White Papers // Jul 2010

    'Time Outs' Take An Increasing Toll On Women's Careers

    The long-term prospects for women who take time out from their careers have worsened since the recession, according to a new study from the Center for Work Life Policy. Since the recession, the study found, time outs or "Off-ramping" from a career for childcare or other reasons have become increasingly...

    Provided By American Management Association

  • White Papers // Jul 2010

    Can Managers Double Their Workforce For Free?

    In the corporate world, smart, talented people get promoted into management, but, many of these leaders never look beyond their own capabilities to see and use the full genius of their team. They are smart leaders, but they shut down the smarts of others. For them to be big, others...

    Provided By American Management Association

  • White Papers // Jul 2010

    Baker Street Irregular Behavior In Your Organization

    In one company, the engineering department so focused on itself that it never considered how its insular approach to the job was making it impossible for the tech writers to produce accurate documentation or for customer service to provide useful assistance to the increasingly irate customers. At another company, attempts...

    Provided By American Management Association

  • White Papers // Jul 2010

    Ethics: An Old-Fashioned Soft Skill For A Modern World

    If ethical behavior had been taught to employees and reinforced as a must-have soft skill, could we have prevented the current economic meltdown? The authors explored this question in a recent Klaus and Associates survey and the results are in. Although 87% of respondents believe that a lack of ethics...

    Provided By American Management Association

  • White Papers // Jul 2010

    The Value Of Being Approachable: Priceless

    What would happen if you wore a nametag all the time? Would people be friendlier? Would people say hello? Or would people stare at you with confused looks on their faces, ridiculing you and assuming you were a complete idiot? The answer is, yes: all the above and more. Nobody...

    Provided By American Management Association

  • White Papers // Jul 2010

    Talent Management Gets An F

    If employees are a company's most important asset, few organizations are anywhere near realizing their full potential, according to the latest talent management study by the Institute for Corporate Productivity (i4cp). The study, which examined the extent to which organizations are measuring and gauging the success of their talent management...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leveraging Power

    Our society is knee-deep in people who misuse power. While their aims are often selfish, as we have seen with managers at corrupt companies, their power is nonetheless substantial; they hurt people purposefully and maliciously. Such managers in those organizations use power as a weapon; it becomes their means to...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Five Attributes Of Authority

    Authority does come from title, but it is earned through actions. Inept executives fritter away their authority by their behavior, taking the counsel of none but themselves and failing to listen and learn from others. Authority is what holds leadership promise together. With it, you can lead; without it, you...

    Provided By American Management Association

  • White Papers // Jun 2010

    Make The Most Of Your Time

    With the continuous layoffs, those who remain employed may be grateful, on the one hand, but, on the other hand, may have become too much for one person to bear. In fact, many people are now doing the work of two or even three people. Whether the problem is that...

    Provided By American Management Association

  • White Papers // Jun 2010

    Conflicts In Teams

    The best executives and managers can't allow enthusiasm in team situations to give rise to conflicts. This paper gives you suggestions to reduce conflict within teams. Focus on facts and information rather than rumors and feelings, Involve people in changes that you make. Listen to and understand their interests, objectives,...

    Provided By American Management Association

  • White Papers // Jun 2010

    How To Counter Groupthink

    The alternative to continuous disagreement on a team is groupthink. You want the team to work well together, but you also want members of the group to feel free to share their viewpoints. Groupthink can be fostered by managers who discourage dissent, or it can develop under leaders who respond...

    Provided By American Management Association

  • White Papers // Jun 2010

    Answers To Personality Conflicts

    Be self-introspective. Each time a conflict arises, you need to ask this very important question: How am I contributing to the personality conflict? For instance, a manager who is always in a hurry may frustrate and even alienate a colleague who needs time to question her executive about some work...

    Provided By American Management Association

  • White Papers // Jun 2010

    Leading The Emotional Side Of Change

    Leading the emotional side of change requires the ability to embrace change and uncertainty as facts of life, to feel at home in uncharted territory. This, in turn, requires the ability to make friends with the anxiety that change creates, and use it in positive ways. It is this ability...

    Provided By American Management Association

  • White Papers // Jun 2010

    Encouraging Initiative

    Encouraging employee initiative makes sense. By allowing employees a more active role in problem solving, managers increase staff feelings of satisfaction with their jobs while freeing themselves to devote attention to planning or other leadership tasks. The foundations are laid for employees to resolve problems on their own - and...

    Provided By American Management Association

  • White Papers // Jun 2010

    Reorganizing DNA: How To Unify Diverse Corporate Cultures Post-Acquisition

    Most senior leaders tend to only analyze the financial aspects of an M&A deal. They often fail to recognize how important culture is to the success of managing a business. In fact, a recent Mercer and Kroll study, "M&A Beyond Borders," revealed that 50% of executives believe that organizational cultural...

    Provided By American Management Association

  • White Papers // Jun 2010

    Smart Marketing: Keep An Eye On Your Competitors

    As a Website owner, you wear many hats: Web master, content writer, e-mail manager, and marketing guru. Keeping up with all the demands of managing a Website can be daunting and keeping up with competitors near impossible. How do you manage your time and resources as well as keep your...

    Provided By American Management Association

  • White Papers // Jun 2010

    Viking Laws And The Art Of Managing A Business

    Did you know that the word "Law" in English is actually of Viking origin? Most people associate Vikings with warfare and the raiding of foreign countries, but these people, who came from Scandinavia and were active between 790 and 1066, were also traders, explorers, and settlers. A main reason for...

    Provided By American Management Association

  • White Papers // Jun 2010

    Creativity And Problem Solving

    Problem solving can take up a lot of managerial time. So it makes sense for one to resolve problems before they develop, let alone grow to impact the bottom line. As a manager, one practices preventive management for just this reason. One understands how problems often can be identified in...

    Provided By American Management Association

  • White Papers // Jun 2010

    Communication: An Integral Part Of Change Management

    Consider how important communication is, whatever your need for change. Whether you are streamlining processes, searching for ways to boost quality, or strategizing to increase market share or develop new products or services, you will need to get it done through and with other people. This means that communication will...

    Provided By American Management Association

  • White Papers // Jun 2010

    The "New Normal" For Innovation

    There is no doubt that innovation in the form of new product and service introductions slowed over the last two years. New food and beverage product introductions, normally a very active area for innovation, fell by nearly half during the first quarter of 2009, according to Mintel. However, as we...

    Provided By American Management Association

  • White Papers // Jun 2010

    Amp-Up Your Leadership, Part III: Winning Results/Good Karma

    Leadership is sometimes in the eye of the beholder. What one employee considers interfering, another might regard as welcome attention from the boss. Leaders come in many shapes and styles - so do followers. Look at both yourself and your team members with a practical, non-idealized perspective. Save your rose-colored...

    Provided By American Management Association

  • White Papers // Jun 2010

    Managing The Rumor Mill

    In essence, "Rumor" is speculation about what was, is, or could be. It may be accurate or a base canard. The speculation could be well substantiated, as when investigative journalists have informed sources for an emerging story. It could be created and passed on without any substance. That's frequently the...

    Provided By American Management Association

  • White Papers // Jun 2010

    Fighting Poverty Through Profits

    Once one cross the big mental divide and start thinking of the people at the bottom of the pyramid as potential consumers, how to do it becomes very obvious. However, because of the way one is socialized, making that leap of thinking is the biggest impediment. Historically, one has seen...

    Provided By American Management Association

  • White Papers // Jun 2010

    The Science Of Sales Growth In A Recession

    As the global economy continues to tighten, most businesses realize that they won't get different results by continuing to do things the same way. But much of the science for growing in a recessionary market is counter-intuitive, and managers whose hands were on the rudder in previous downturns are no...

    Provided By American Management Association

  • White Papers // May 2010

    The Adaptive Organization: Fostering Change In Five Areas

    In May 2009, Toffler Associates brought together a group of public and private sector senior executives to discuss the process of creating adaptive organizations - organizations that are able to sense the need for change and undertake it successfully. The discussion drew on several years of recent Toffler Associates engagements...

    Provided By American Management Association

  • White Papers // May 2010

    Pulling Your Organization Out Of A Dip

    Dips happen. Despite all the proper planning that is done to avoid them, at one point or another, all organizations experience a dip. It may be expected or come as a complete surprise. Leadership may have prepared for an eventual slump or the team could be caught off-guard. Whatever the...

    Provided By American Management Association

  • White Papers // May 2010

    No Plan Is A Plan To Fail!

    To create a game plan, the first step is to truly understand the difference between a business plan and a game plan. A business plan is something that a company would give the bank to get a loan, or what a company may use to determine the financials. A game...

    Provided By American Management Association

  • White Papers // May 2010

    AMA Study Reveals Benefits Of Developing Global Leaders

    Most corporations want and need leaders who can help them compete successfully in today's global environment, but knowing this and doing something about it are two different things. Among the findings, critical thinking and problem solving, change management, and leading cross-cultural teams are the most widely taught global leadership competencies....

    Provided By American Management Association

  • White Papers // May 2010

    How Not To Ruin Social Media For Your Brand

    Social media is experiencing exponential growth and it seems that everyone, from managers, executives, CEOs to companies, have a social media presence. One might be wondering if it's time the company developed a social media presence and what it should look like. How does one know if social media is...

    Provided By American Management Association

  • White Papers // May 2010

    A New Generation Demands Your Attention

    Who are Linksters? As the authors explain, "Linksters primarily work part-time while attending school. They are called Linksters because no other generation has ever been so linked to each other and to the world through technology." Their struggles in the work environment are tied to their youth and inexperience. Like...

    Provided By American Management Association

  • Webcasts // May 2010

    Stephen R. Covey: The 8th Habit Live Webinar

    This live webinar will occur on May 27, 2010 at 1pm EST. Registration and a fee of $149 are required to attend. The Challenge: Rekindling Your Inner Spirit and Growing as a Leader Tens of millions of people have dramatically improved their lives and organizations by applying the principles...

    Provided By American Management Association

  • White Papers // May 2010

    Social Media Made Easy

    Nothing's ever easy, right? Wrong. There are ways to ease into social media without it taking up your entire business life. If you've created a Facebook fan page, update it with something once a week at least. Use special offers, video, promotions, news. A fan page that just sits there...

    Provided By American Management Association

  • White Papers // May 2010

    Amp-Up Your Leadership, Part II: Power Up Your Team

    When it comes to business leadership, one can reframe Einstein's famous formula E=mc? as: Energy = magnetism (multiplied by) collective confidence. As a leader, ones' team's level of energy and enthusiasm stems directly from both the magnetism - "the power and ability to attract or influence others" - and the...

    Provided By American Management Association

  • White Papers // Jan 2010

    Super Size Productivity Now: 3% Automation, 97% Leadership

    Organizations that want to supersize productivity must maintain a dual focus on automation and employee motivation. Companies will soon find that productivity that sustains organizations is 3% automation and 97% leadership. Developing motivational leaders is a two step process: (1) Exterminate demotivating practices and behaviors; and (2) address the drivers...

    Provided By American Management Association

  • White Papers // Jun 2010

    Reorganizing DNA: How To Unify Diverse Corporate Cultures Post-Acquisition

    Most senior leaders tend to only analyze the financial aspects of an M&A deal. They often fail to recognize how important culture is to the success of managing a business. In fact, a recent Mercer and Kroll study, "M&A Beyond Borders," revealed that 50% of executives believe that organizational cultural...

    Provided By American Management Association

  • White Papers // Jun 2010

    Viking Laws And The Art Of Managing A Business

    Did you know that the word "Law" in English is actually of Viking origin? Most people associate Vikings with warfare and the raiding of foreign countries, but these people, who came from Scandinavia and were active between 790 and 1066, were also traders, explorers, and settlers. A main reason for...

    Provided By American Management Association

  • White Papers // May 2010

    AMA Study Reveals Benefits Of Developing Global Leaders

    Most corporations want and need leaders who can help them compete successfully in today's global environment, but knowing this and doing something about it are two different things. Among the findings, critical thinking and problem solving, change management, and leading cross-cultural teams are the most widely taught global leadership competencies....

    Provided By American Management Association

  • White Papers // Jan 2010

    Connect With Customers In A Slow Economy

    Once-thriving businesses are struggling to survive in today's slow economy. Many are making spending decisions based on "What can I afford?" rather than "Where can I invest my money to make my business grow?" When payroll and other expenses take priority, the advertising and marketing budget is the first to...

    Provided By American Management Association

  • White Papers // Jan 2010

    Adopt A Proactive Prevention Program And Increase Bottom-Line Profits

    In today's tough economic times, precious funds should not be wasted in coping with discriminatory harassment or union avoidance, or safety issues. These issues can be minimized or eliminated entirely - and critical funds saved for business operations - with a program designed to build the right corporate culture. Redraft...

    Provided By American Management Association

  • White Papers // Aug 2010

    Better Make It Real

    Fake it - or make it. Today, it's the mantra. As a CEO, the author is passionate about organizational authenticity - how companies live out their promises to stakeholders. He has a message for executives and entrepreneurs who are rebooting their businesses on the heels of the Great Recession: Better...

    Provided By American Management Association

  • White Papers // May 2010

    The Adaptive Organization: Fostering Change In Five Areas

    In May 2009, Toffler Associates brought together a group of public and private sector senior executives to discuss the process of creating adaptive organizations - organizations that are able to sense the need for change and undertake it successfully. The discussion drew on several years of recent Toffler Associates engagements...

    Provided By American Management Association

  • White Papers // Jun 2010

    Encouraging Initiative

    Encouraging employee initiative makes sense. By allowing employees a more active role in problem solving, managers increase staff feelings of satisfaction with their jobs while freeing themselves to devote attention to planning or other leadership tasks. The foundations are laid for employees to resolve problems on their own - and...

    Provided By American Management Association

  • White Papers // Jul 2010

    University Health System's Administrative Professionals Academy: A Case Study In Excellence

    Now is a terrific time to be an administrative professional. According to the U.S. Bureau of Labor Statistics: Administrative assistants and secretaries rank among the largest occupations in the U.S. economy, about 4.3 million strong; the occupation ranks among those with the most job openings; opportunities for the group are...

    Provided By American Management Association

  • White Papers // Jul 2010

    Make The Most Of Meetings

    Whether you are an executive assistant at the top of your game, a midlevel assistant with a "Tiger by the tail," or a newbie just learning your strengths, take the time to observe and get involved in the process of meeting effectively. The future of every organization depends on it....

    Provided By American Management Association

  • White Papers // Aug 2008

    Telecommuting: Solid Ammunition But No Silver Bullet

    Sometimes, the office seems like the worst place to get work done. There can be so many distractions, from ringing phones to questioning colleagues to endless streams of meetings. It's no wonder, then, that advocates of telecommuting see it as a way to boost productivity and engagement. Telecommuting also has...

    Provided By American Management Association

  • White Papers // Jan 2010

    You And Your Company: Making The Corporate Brand/Personal Brand Connection

    Corporate branders need to know their competitors well in order to understand why a customer would choose their brand over another. Similarly, personal branders must know something about the other people that their audience will compare them to. Is there someone else who can better fill your personal brand audience's...

    Provided By American Management Association

  • White Papers // Aug 2008

    Revolutionize Your Workplace, One Conversation At A Time

    Do you find it hard to have "Real" conversations at work? Join the club. According to our company's recent workplace survey, some 50% of workers - regardless of level or position - say they find it difficult to have open, honest conversations at their company. As a result, everyday conversations...

    Provided By American Management Association

  • White Papers // Jan 2010

    Leadership Lessons From The Hive

    In the corporate world, executives must exercise self-restraint to remain focused on long-term goals. Personal temptation, coupled with social pressure to grow the balance sheet, make it all too easy to become seduced by the thrill of immediate rewards. For example, bankers who refrained from making risky loans often had...

    Provided By American Management Association

  • White Papers // Jan 2010

    Thinking Out Of The Box: The Projected Mind

    How the projection of the mind to a uniquely productive imagination space happens is a subject of a lot of conjecture. One school of thought says much more information is stored in our unconscious mind than our conscious mind. In the intensive imagination and invention process, the unconscious memory is...

    Provided By American Management Association

  • White Papers // Jan 2010

    The Art Of Subtraction: Less Order, Better Organization

    Conventional wisdom says that to be successful, our ideas - be they strategies, products, performances, or services - must be concrete, complete, and certain. And when it comes to leading people, we need organizations to be highly ordered, with a strong and well-defined structure. But what if that's wrong? What...

    Provided By American Management Association

  • White Papers // Jan 2010

    More Pay Raises In 2010

    Despite projected 2010 salary increases that are lower than what has been experienced in recent years, industry variations are evident. While 20 percent of durable goods manufacturers and 18 percent of services firms are expected to maintain pay freezes in 2010, less than 5 percent of consumer goods and insurance...

    Provided By American Management Association

  • White Papers // Jan 2010

    What Do Leaders Need To Know About Generation Y To Lead Successfully?

    Generation Yers have grown up in a culture of praise, raised by active, involved parents who often interceded on their behalf, protecting them and ensuring that they were treated well and grew up safely. They have been brought up in the most child centered generation ever, even though over half...

    Provided By American Management Association

  • White Papers // May 2007

    What's Your Story?

    There are many different kinds of stories, but one of the most powerful for conveying experience is the "Who-I-Am" story. The most important story you will ever tell is, "Who are you?" Your attempts to influence others are filtered through people's judgments about who you are: your trustworthiness, values, ambitions,...

    Provided By American Management Association

  • White Papers // Aug 2009

    Inspiring Customers: Lessons From Nonprofit Organizations

    To inspire the consumer, you must help him believe in something that he once thought was impossible. This is where innovators will thrive and institutions will die. Innovators will think in quantum leap fashion. "Institutions" will think incrementally. If you have to describe your company's dreams and ambitions only in...

    Provided By American Management Association

  • White Papers // Jan 2010

    Facing The Challenge Of Stalled Growth

    As McKee explained, the company for which he worked had been a very fast startup. In its first year, it made the Inc. 500 list of the fastest growing private companies in America. Subsequently, the company drifted with no rational explanation. "Today we look at the economy and where it's...

    Provided By American Management Association

  • White Papers // Jan 2010

    In 2010, Businesses Fail To Plan Tough, Defensive Actions

    Too few companies have taken or plan to take the long-term, defensive measures necessary to survive and thrive in the wake of the Great Recession. Although businesses around the world are entering 2010 with an appropriately sober view of the business climate, only 28% say that reducing labor costs is...

    Provided By American Management Association

  • White Papers // Aug 2009

    Building Employee Potential On A Daily Basis

    As the economy improves, a critical responsibility of executives and managers will be talent management - to utilize staff as fully as they can by developing their people on a daily basis. Formal training should be supported by on-the-job opportunities for employees to illustrate their capabilities. How should executives and...

    Provided By American Management Association

  • White Papers // Mar 2010

    Make Everyone A CEO

    Why should a leader who has worked hard for many years willingly choose to share his or her power and seemingly cede control over many aspects of the business? There are lots of reasons. Basically they all fall under two general categories: employee empowerment and leadership efficiency. Much has been...

    Provided By American Management Association

  • White Papers // Jan 2010

    Emerging From The Rubble: Re-Engaging Employees In A Post-Recession Workplace

    Of all of the changes wrought by the recession, few are as important as those that affect the employer-employee relationship. While the economy was in freefall, companies slashed their workforces, merit pay budgets, bonus pools, training programs, and many other elements that together define the employment relationship. Gone are the...

    Provided By American Management Association

  • White Papers // Sep 2009

    Coping With "Ghost Work"

    The good news is that after the last round of layoffs, you were left standing. The bad news is that now you're responsible for doing your own job plus your coworkers' jobs. To make things even more difficult, when they left, they took with them their unique skills and knowledge....

    Provided By American Management Association

  • White Papers // Jan 2010

    DREAM Delegation

    If you have difficulty delegating, you may want to practice DREAM Delegation, a systematic way to organize your thoughts prior to assigning someone a project, suggests Nannette Rundle Carroll in her book The Communication Problem Solver. The more important the project to be assigned, the more important is Dream Delegation....

    Provided By American Management Association

  • White Papers // Jun 2010

    The Science Of Sales Growth In A Recession

    As the global economy continues to tighten, most businesses realize that they won't get different results by continuing to do things the same way. But much of the science for growing in a recessionary market is counter-intuitive, and managers whose hands were on the rudder in previous downturns are no...

    Provided By American Management Association

  • White Papers // Oct 2009

    Expanding And Managing Energy For Greater Productivity, Engagement, And Health

    There's a human energy crisis in the business world. Managers and employees have endured the worst economic downturn in 60 years. The demands on our energy are at an all-time high. Everyone in the workplace is under constant pressure to perform. We are asked to do more with less -...

    Provided By American Management Association

  • White Papers // Jun 2010

    Conflicts In Teams

    The best executives and managers can't allow enthusiasm in team situations to give rise to conflicts. This paper gives you suggestions to reduce conflict within teams. Focus on facts and information rather than rumors and feelings, Involve people in changes that you make. Listen to and understand their interests, objectives,...

    Provided By American Management Association

  • White Papers // Jun 2010

    How To Counter Groupthink

    The alternative to continuous disagreement on a team is groupthink. You want the team to work well together, but you also want members of the group to feel free to share their viewpoints. Groupthink can be fostered by managers who discourage dissent, or it can develop under leaders who respond...

    Provided By American Management Association

  • White Papers // Jan 2010

    A "Sure" Thing: How Empowering Customer Service Reps Leads To Increased Revenue

    In an online world, there's no hiding poor customer service. With instant access to information and the ability for customers to easily share their experiences with millions of others through product review sites, blogs and Twitter, your customer service practices can make - or break - your business. As the...

    Provided By American Management Association

  • White Papers // Aug 2009

    Shifting To A Customer-Centric Focus

    If there's a thread linking Best Buy, Staples, Walmart, and any number of other great businesses, it's this: they share a common basis for decision-making in every functional area, and that basis is not operations; it's the customer. If that sounds obvious, think again. As Walmart Chief Marketing Officer Stephen...

    Provided By American Management Association

  • White Papers // Mar 2010

    Learning To Just Say NO

    First, let's set some ground rules. Let's agree that 80 percent of the time you'll say a resounding yes to your obligations at work, at home, and in the community. Beyond that, you may also stretch on many occasions, going out of your way to perform "Random acts of kindness."But,...

    Provided By American Management Association

  • White Papers // Jul 2009

    Seven Principles Of Effective Public Speaking

    When we watch celebrities, politicians, or business leaders speak on television or in public, they seem so at ease that we may wonder: are great speakers made, or are they just born that way? While it is true that some individuals are definitely born with this gift, the overwhelming majority...

    Provided By American Management Association

  • White Papers // Jan 2010

    Innovators In Name Only

    Innovation has a dark side: innovators who do not increase productivity, provide revenue, or reduce overall costs. What makes these individuals people you want to avoid? The Ladder Climber, This is the person who has to innovate because that is what management is demanding or rewarding. If innovation is this...

    Provided By American Management Association

  • White Papers // May 2010

    Social Media Made Easy

    Nothing's ever easy, right? Wrong. There are ways to ease into social media without it taking up your entire business life. If you've created a Facebook fan page, update it with something once a week at least. Use special offers, video, promotions, news. A fan page that just sits there...

    Provided By American Management Association

  • White Papers // May 2006

    Attention, Salespeople: It's Not About You

    A lot of people believe they are asking good questions - but if they were to videotape mock sales or business conversations, they would see that their questions are not always productive. One common mistake is neglecting to dig deeply enough to uncover the customer's real issues, challenges and needs....

    Provided By American Management Association

  • White Papers // Jan 2010

    Let's Get Engaged And Motivated: How 20 Minutes Can Make A Difference In Your Relationship With Your Employees

    Being a leader does not mean being the right person for every job - - or every situation. Suggesting someone with more expertise in a certain area is not passing the buck - - it's just being honest about your strengths and weaknesses. Admit what you don't know or what...

    Provided By American Management Association