For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, cost reduction became even more crucial, and most businesses measured the performance of their contact centers almost exclusively on how little they spent. Today, however, the ...Download Now
A lot has been written and discussed about UC in the past few years, and there is still much confusion about what UC is - but there is no question that UC technologies and solutions are helping workers be more productive, responsive, effective, and efficient. There's been considerable hype as ...Download Now
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