Aspect Software

Displaying 1-6 of 6 results

  • White Papers // Jul 2010

    Eight Essential Steps: Moving The Contact Center Beyond Operational Efficiency To Business Effectiveness

    For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, cost reduction became even more crucial, and most businesses measured the performance of their contact centers almost exclusively on how little they spent. Today, however, the...

    Provided By Aspect Software

  • White Papers // Jul 2010

    Seven Things To Consider When Developing A Unified Communications Strategy

    A lot has been written and discussed about UC in the past few years, and there is still much confusion about what UC is - but there is no question that UC technologies and solutions are helping workers be more productive, responsive, effective, and efficient. There's been considerable hype as...

    Provided By Aspect Software

  • White Papers // Apr 2009

    Beyond Workforce Management

    Organizations world over have recognized the importance of profiling in improving the performance of programs. Using profiling tools, programmer can easily analyze the effects of different source-to-source program manipulations. These may include partial evaluation, specialization and optimization. Despite the known benefit of profiling there are still very few profiling tools...

    Provided By Aspect Software

  • White Papers // Apr 2009

    Beyond Workforce Management Nine Things Every Contact Center Needs To Know About Workforce Productivity

    If companies want to remain competitive, then their contact centers have to go beyond cost savings and become revenue contributors. Gone are the days where the contact center was a cost center to be managed solely for efficiency. Successful businesses recognize the potential the contact center has to build customer...

    Provided By Aspect Software

  • White Papers // Mar 2009

    How UC Can Impact Your Business

    To boost competitiveness and improve business performance in today's global environment, more and more enterprises are turning to Unified Communications (UC), which helps companies increase revenues, reduce costs, and enhance customer relationships. A lot has been written and discussed about UC in the past few years, and there is still...

    Provided By Aspect Software

  • White Papers // Mar 2009

    Unified Communications?: Keeping the Customer in the Equation

    Everyone is talking about unified communications. But, how they are defining it and why they are considering implementing it varies from enterprise to enterprise. Many unified communications strategies only focus on using the applications, like presence, voice integration, and collaboration to improve employee productivity. There's more to unified communications than...

    Provided By Aspect Software

  • White Papers // Apr 2009

    Beyond Workforce Management

    Organizations world over have recognized the importance of profiling in improving the performance of programs. Using profiling tools, programmer can easily analyze the effects of different source-to-source program manipulations. These may include partial evaluation, specialization and optimization. Despite the known benefit of profiling there are still very few profiling tools...

    Provided By Aspect Software

  • White Papers // Mar 2009

    Unified Communications?: Keeping the Customer in the Equation

    Everyone is talking about unified communications. But, how they are defining it and why they are considering implementing it varies from enterprise to enterprise. Many unified communications strategies only focus on using the applications, like presence, voice integration, and collaboration to improve employee productivity. There's more to unified communications than...

    Provided By Aspect Software

  • White Papers // Mar 2009

    How UC Can Impact Your Business

    To boost competitiveness and improve business performance in today's global environment, more and more enterprises are turning to Unified Communications (UC), which helps companies increase revenues, reduce costs, and enhance customer relationships. A lot has been written and discussed about UC in the past few years, and there is still...

    Provided By Aspect Software

  • White Papers // Apr 2009

    Beyond Workforce Management Nine Things Every Contact Center Needs To Know About Workforce Productivity

    If companies want to remain competitive, then their contact centers have to go beyond cost savings and become revenue contributors. Gone are the days where the contact center was a cost center to be managed solely for efficiency. Successful businesses recognize the potential the contact center has to build customer...

    Provided By Aspect Software

  • White Papers // Jul 2010

    Eight Essential Steps: Moving The Contact Center Beyond Operational Efficiency To Business Effectiveness

    For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, cost reduction became even more crucial, and most businesses measured the performance of their contact centers almost exclusively on how little they spent. Today, however, the...

    Provided By Aspect Software

  • White Papers // Jul 2010

    Seven Things To Consider When Developing A Unified Communications Strategy

    A lot has been written and discussed about UC in the past few years, and there is still much confusion about what UC is - but there is no question that UC technologies and solutions are helping workers be more productive, responsive, effective, and efficient. There's been considerable hype as...

    Provided By Aspect Software