Audiocodes

Displaying 1-2 of 2 results

  • Case Studies // Nov 2014

    IP Phones for a Customer Service Contact Center

    A leading South African digital broadcasting company was looking for reliable and feature-rich IP phones for the agents of its new and expanded aspect-based customer contact center. The phones needed to support high-definition voice quality and centralized monitoring and provisioning. They chose AudioCodes to overcome these challenges. They have implemented...

    Provided By Audiocodes

  • White Papers // Oct 2007

    The SIP Contact Center: Leveraging the SIP Architecture to Build IP Contact Center Solutions

    The legacy call center has been a staple for enterprises that service customers over the telephone. Whether servicing a major airline or a small local business - providing prompt access to helpful agents is an important part of every business and a constant target for improving performance and efficiency. As...

    Provided By Audiocodes

  • White Papers // Oct 2007

    The SIP Contact Center: Leveraging the SIP Architecture to Build IP Contact Center Solutions

    The legacy call center has been a staple for enterprises that service customers over the telephone. Whether servicing a major airline or a small local business - providing prompt access to helpful agents is an important part of every business and a constant target for improving performance and efficiency. As...

    Provided By Audiocodes

  • Case Studies // Nov 2014

    IP Phones for a Customer Service Contact Center

    A leading South African digital broadcasting company was looking for reliable and feature-rich IP phones for the agents of its new and expanded aspect-based customer contact center. The phones needed to support high-definition voice quality and centralized monitoring and provisioning. They chose AudioCodes to overcome these challenges. They have implemented...

    Provided By Audiocodes