Avaya

Displaying 1-40 of 160 results

  • eBooks // Jan 2014

    Full-Size Collaboration for Your Organisation eBook

    Discover how Avaya IP Office 9.0 delivers the business-transforming benefits of enterprise-grade collaboration technology in a cost-effective, customisable and highly scalable package designed for organisations like yours.

    Provided By Avaya

  • White Papers // Jan 2014

    Avaya Trend Advisor: The Top 4 Midmarket Challenges

    After a rough few years, midsize businesses are ready to increase capital spending and invest in new technology. Explore the latest midmarket trends and see how unified communications and collaboration can help you tackle the challenges associated with business growth.

    Provided By Avaya

  • White Papers // Jan 2014

    Top 10 Things to Consider For Mobile Video Collaboration

    Collaboration Success: There's no substitute for face-to-face communication. Explore our top tips and see how simple it can be to unite increasingly fractured groups of employees, partners and clients with a customised mobile video collaboration solution.

    Provided By Avaya

  • White Papers // Nov 2013

    Achieving Critical Mass in Critical Time to Deliver Critical Benefits

    Many corporations are looking to embrace personal video conferencing as both a stand-alone application and as part of an overall Unified Communications (UC) deployment because rich media communications can speed up decision making, help build stronger teams, and ultimately drive top line revenues as part of a sales strategy. ...

    Provided By Avaya

  • Product Specs // Oct 2010

    Avaya Aura System Manager: Simpler, Unified Management for Avaya Aura

    Avaya Aura System Manager provides centralized administration for multiple instances of Avaya Aura Session Manager and Avaya Aura Communication Manager today, and is designed to manage all Avaya Aura components in the future. Avaya Aura System Manager takes a solution level approach to network administration that allows IT departments to...

    Provided By Avaya

  • Product Specs // Sep 2010

    Avaya Aura Collaboration Server

    Today's businesses must be one step ahead of the competition. Productivity-enhancing communications solutions are a key element of an overall strategy. However, trialing new applications can be time consuming, complex and costly? especially when infrastructure needs to be updated for end-user trials. The Avaya Aura Collaboration Server provides the core...

    Provided By Avaya

  • Product Specs // Sep 2010

    The Avaya Desktop Video Device With the Avaya Flare Experience

    Communications and collaboration are a major challenge in today's enterprise, largely because the devices and user interfaces provided to today's enterprise workers are not up to the job: telephones are best suited to two-way conversations or audio-only conference calls; PCs enable real-time videoconferencing, but limit integration with other applications; smart...

    Provided By Avaya

  • White Papers // Sep 2010

    Benchmarking in the Contact Center: Tips for Managing What You Measure

    Contact centers are not the only areas of the enterprise having to do more with less. However, there are few other areas where the results of this challenge can have a greater impact on customer relationships. This is especially true now when customers can broadcast compliments and criticisms instantaneously using...

    Provided By Avaya

  • White Papers // Sep 2010

    Creating a Fit for Purpose Network Architecture

    Today's enterprise network needs to be a highly focused resource capable of providing a mobile and diverse workforce with efficient, effective access to the tools and applications that drive productivity. Because traditional, general purpose network architectures were not designed to cost-effectively address this new world of Unified Communications, new network...

    Provided By Avaya

  • Product Specs // Aug 2010

    Avaya 1000 Series Video Conferencing Systems

    Avaya 1000 Series Video Conferencing systems is a suite of low cost, low bandwidth, high definition video endpoints - for point-to-point or between-system video, addressing the needs of small workgroups and mid-to-large conference room users. Choice of single LCD or dual displays, fixed focus or motorized cameras, and the option...

    Provided By Avaya

  • Product Specs // Jul 2010

    Avaya 1692 IP Speakerphone: A High-Quality, IP-Enabled Speakerphone for Conference Rooms

    The Avaya 1692 IP Speakerphone provides the convenience and productivity benefits inherent in a powerful, hands-free conference phone. It delivers the extensive set of Avaya Aura features directly to small, midsize and large conference rooms. Full Duplex Speakerphone with 360 degree, 12-foot microphone pickup. Automatic Gain Control intelligently adjusts microphone...

    Provided By Avaya

  • Case Studies // Jul 2010

    New Frameworks for Improving Service to Customers - Avaya Aura 6.0

    Birmingham, United Kingdom - Geomant is an enterprise solutions company focusing on delivering contact centre integration and unified communications solutions .As a provider of software and professional services across the world, Geomant requires the experience and knowledge to produce bespoke solutions capable of meeting the demands of customers across many...

    Provided By Avaya

  • Product Specs // Jun 2010

    Avaya Aura Communication Manager: The Foundation of Your Unified Communications Solution

    Avaya Aura Communication Manager is a key component of Avaya Aura. It delivers rich voice and video capabilities and provides for a resilient, distributed network of media gateways and analog, digital and IP-based communication devices. In addition, Communication Manager boasts robust PBX features, high reliability and scalability, and multi-protocol support....

    Provided By Avaya

  • Product Specs // Jun 2010

    Avaya Aura Contact Center 6.0

    Avaya AuraTM Contact Center 6.0 (Avaya Aura CC 6.0) is a context-sensitive, collaborative, voice and multi-media customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions. Avaya Aura CC 6.0 intelligently routes up to six multimedia contacts to the most appropriate resource through a unified agent interface....

    Provided By Avaya

  • Case Studies // Jun 2010

    Dubai Roads and Transport Authority (RTA), United Arab Emirates

    Dubai is the fastest-growing city in the world. Such unprecedented growth strained the existing infrastructure, particularly Dubai's transportation system. Moving a rapidly-growing number of workers, residents and tourists around is the responsibility of the Roads and Transit Authority (RTA). And a big part of that responsibility is providing accurate, timely...

    Provided By Avaya

  • Case Studies // Jun 2010

    Avaya Voice Portal and Proactive Contact Empower Wescom Credit Union With a Strategic Edge in Managing Member Communications

    Pasadena, California - In 1934, 13 individuals pooled $65 to create an alternative to traditional banking. They wanted to develop the Wescom Member Service Center to manage a large inbound call volume more effectively according to strategic principles - encouraging use of online home banking and ATMs for simpler transactions,...

    Provided By Avaya

  • White Papers // Jun 2010

    Transforming the Contact Center for a New Era of Customer Experience Management

    Enterprise customer service operations are going through a transition in response to changing demographics and new technologies for communication and interaction. Companies can benefit from this transformation - extending and enhancing their level of customer engagement - by implementing end-to-end customer experience management solutions: context-aware service strategies in the contact...

    Provided By Avaya

  • White Papers // Jun 2010

    Deploying Secure Wireless Network Services: The Avaya Identity Engines Portfolio Offers Flexible, Auditable Management for Secure Wireless Networks

    Deploying a secure, authenticated wireless network is a business challenge that has to balance user flexibility with security. The Avaya Identity Engines portfolio of network identity management products controls access and helps ensure the appropriate level of audit ability for enterprise Wireless LAN (WLAN) deployments. Wireless technology offers users portability...

    Provided By Avaya

  • White Papers // Jun 2010

    Secure Network Guest Access With the Avaya Identity Engines Portfolio

    Organizations welcome a steady stream of vendors, partners, training class attendees and other visitors who arrive with immediate needs for network access. IT staff must deliver network services for all types of users while at the same time supporting greater requirements for security, management and control. To maintain compliance and...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Messaging

    Like most communications technologies, messaging systems are evolving from proprietary, isolated systems to more open, efficient, and intelligent IP based communications solutions. Avaya Aura Messaging is Avaya's next generation solution for unified messaging that combines new and existing technology and expertise with industry standards to flexibly integrate within the Avaya...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Session Manager

    Avaya Aura Session Manager is a key enabler of Avaya's next generation communications offerings and the core of Avaya's revolutionary SIP-based enterprise "Cloud communication" based architecture. This architecture makes it possible to unify media, modes, networks, devices, applications and real-time, actionable presence across a common infrastructure, creating the web-style on-demand...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Session Border Controller: Securing Your Unified Communications and Contact Center Solutions

    Avaya Aura Session Border Controller, powered by Acme Packet, secures the IP border for the real time interactive communications that flow outside your internal network. With Session Border Controller, your Unified Communications and Contact Center Solutions can securely leverage SIP, while simultaneously extending the power of the Avaya Aura architecture...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1220 IP Deskphone

    The 1220 IP Deskphone is a multi-line, intermediate-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200 Series IP deskphones are now extended to enterprises, offering a competitive feature set with contemporary styling. The 1220 IP Deskphone is ideally...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1120E IP Deskphone

    The Avaya 1120E IP Deskphone with Gigabit Ethernet unveils an exciting array of innovative communication features and capabilities, ideally suited for office workers and administrative personnel. The four-line Avaya 1120E IP Deskphone supports standards-based Session Initiation Protocol (SIP), delivering choice to customers in deployment options with support on either Avaya...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1140E IP Deskphone

    The Avaya 1140E IP Deskphone with Gigabit Ethernet brings a new dimension in communication features and capabilities to the professional IP Deskphone. Ideally suited for managers and knowledge workers, the multi-line Avaya 1140E IP Deskphone supports standards-based Session Initiation Protocol (SIP), delivering choice to customers in deployment options with support...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1100 Series Expansion Module

    The Avaya 1100 Series Expansion Module is an exciting addition to the award-winning 1100 Series IP Deskphones portfolio. An accessory available to selected models within the 1100 Series IP Deskphones, the 1100 Series Expansion Module delivers true investment protection with scalability at the desktop. Each Expansion Module supports an additional...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya Ethernet Routing Switch 8800

    Virtualization can transform your IT infrastructure and your business by providing a clear path to advanced applications that create a unified communications environment. Virtualization delivers flexibility and scalability, and enables faster activation of new services in data centers and the campus core. By leveraging high-availability and high-performance, virtualizing servers and...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1210 IP Deskphone

    The 1210 IP Deskphone is a single-line, standard-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200 Series IP Deskphones are now extended to enterprises, offering a competitive feature set with contemporary styling. The 1210 IP Deskphone is a...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1110 IP Deskphone

    The Avaya 1110 IP Deskphone brings a new realm of capabilities to the standard-level set, designed to meet general-purpose communication needs. The single-line Avaya 1110 IP Deskphone delivers innovative new features including support for a pixel-based, fully-backlit display. Menu and feature selection is flexible with an integrated four-way navigation cluster...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1150E IP Deskphone

    The Avaya 1150E IP Deskphone with Gigabit Ethernet brings best-in-class IP Telephony and advanced communication features to ACD environments and the IP Contact Center. An ideal solution for agents and supervisors, the multi-line 1150E IP Deskphone leverages the award winning features and design of the Avaya 1100 Series IP Deskphones...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment (ACE) Developer Toolkit

    Avaya Agile Communication Environment (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) quickly and easily using powerful IT developer focused toolkits and packaged plug-and-play applications. Avaya ACE is an open software solution for integrating multi-vendor communications into business applications and processes using Web service application programming interfaces (API's) conforming...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Integration With IBM Desktop Software

    One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with IBM desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Web Browser Add-In allows...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Integration With Microsoft Desktop Software

    One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with Microsoft desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Office Add-In and Web...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Event Response Manager: Reduce Downtime and React More Quickly to Business Critical Events

    Avaya ACE Event Response Manager is an Avaya Agile Communication Environment packaged application designed to reduce business downtime and accelerate responsiveness to critical events. When an event occurs, Event Response Manager alerts and assembles the right people in seconds. The application sends a notification to a response team and starts...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment: Delivering Communications-Enabled Business Applications and Processes Easily and Rapidly

    Avaya Agile Communication Environment (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) rapidly and simply through a suite of packaged applications and developer toolkits. Applications that would have taken weeks or months to develop by specialist telecommunications developers can now be created easily by IT developers in a matter...

    Provided By Avaya

  • Product Specs // Mar 2010

    Ethernet Routing Switch 4500 Series

    The Avaya Ethernet Routing Switch 4500 Series is a Stackable system providing highperformance, convergence-ready, secure and resilient Ethernet switching connectivity. Available as a range of 11 model variants supporting 10/100 and 10/100/1000 switching, Power-over-Ethernet and 10 Gigabit Ethernet uplink options, the Ethernet Routing Switch 4500 Series is ideally suited for...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Hot Desking: Realize the Business Value of Flexible Working and Single Number Reach

    Avaya Agile Communication Environment Hot Desking provides a Web interface for users to manage their various phone and video devices. It integrates with a company's existing single or mixed-vendor voice and video environment to help create virtual workspaces for employees wherever they are. The Hot Desking Web interface may be...

    Provided By Avaya

  • Case Studies // Mar 2010

    From Business Continuity to Integrated Mobility With Avaya IP Office

    CST Direct, a leading provider of office machines, was looking for a solution to connect mobile employees and improve the level of service it could provide to its customers. It also required an intelligent call routing system to support its 10 person strong mobile workforce. Avaya IP Office delivered a...

    Provided By Avaya

  • White Papers // Mar 2010

    Echoes: A Collaborative Tagging System for Conversations in the Enterprise

    Social media websites like Flickr and del.icio.us enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, the paper has designed a tagging system called Echoes for audio conversations. The paper is developing telephonic interfaces, where participants of...

    Provided By Avaya

  • Case Studies // Mar 2010

    Olmsted Center for Sight Expands Opportunities With Avaya Contact Center

    Olmsted Center for Sight has been a leader in quality services. The Olmsted Center for Sight needed to add hands-on training with state-of-the-art systems, so its students would be qualified for jobs in the competitive contact center market. Olmsted's training program implemented a comprehensive contact center system from Avaya, so...

    Provided By Avaya