Avaya

Displaying 1-40 of 149 results

  • eBooks // Jan 2014

    Full-Size Collaboration for Your Organisation eBook

    Discover how Avaya IP Office 9.0 delivers the business-transforming benefits of enterprise-grade collaboration technology in a cost-effective, customisable and highly scalable package designed for organisations like yours.

    Provided By Avaya

  • White Papers // Jan 2014

    Avaya Trend Advisor: The Top 4 Midmarket Challenges

    After a rough few years, midsize businesses are ready to increase capital spending and invest in new technology. Explore the latest midmarket trends and see how unified communications and collaboration can help you tackle the challenges associated with business growth.

    Provided By Avaya

  • White Papers // Jan 2014

    Top 10 Things to Consider For Mobile Video Collaboration

    Collaboration Success: There's no substitute for face-to-face communication. Explore our top tips and see how simple it can be to unite increasingly fractured groups of employees, partners and clients with a customised mobile video collaboration solution.

    Provided By Avaya

  • White Papers // Nov 2013

    Achieving Critical Mass in Critical Time to Deliver Critical Benefits

    Many corporations are looking to embrace personal video conferencing as both a stand-alone application and as part of an overall Unified Communications (UC) deployment because rich media communications can speed up decision making, help build stronger teams, and ultimately drive top line revenues as part of a sales strategy. ...

    Provided By Avaya

  • Product Specs // Oct 2010

    Avaya Aura System Manager: Simpler, Unified Management for Avaya Aura

    Avaya Aura System Manager provides centralized administration for multiple instances of Avaya Aura Session Manager and Avaya Aura Communication Manager today, and is designed to manage all Avaya Aura components in the future. Avaya Aura System Manager takes a solution level approach to network administration that allows IT departments to...

    Provided By Avaya

  • Product Specs // Sep 2010

    Avaya Aura Collaboration Server

    Today's businesses must be one step ahead of the competition. Productivity-enhancing communications solutions are a key element of an overall strategy. However, trialing new applications can be time consuming, complex and costly? especially when infrastructure needs to be updated for end-user trials. The Avaya Aura Collaboration Server provides the core...

    Provided By Avaya

  • Product Specs // Sep 2010

    The Avaya Desktop Video Device With the Avaya Flare Experience

    Communications and collaboration are a major challenge in today's enterprise, largely because the devices and user interfaces provided to today's enterprise workers are not up to the job: telephones are best suited to two-way conversations or audio-only conference calls; PCs enable real-time videoconferencing, but limit integration with other applications; smart...

    Provided By Avaya

  • White Papers // Sep 2010

    Benchmarking in the Contact Center: Tips for Managing What You Measure

    Contact centers are not the only areas of the enterprise having to do more with less. However, there are few other areas where the results of this challenge can have a greater impact on customer relationships. This is especially true now when customers can broadcast compliments and criticisms instantaneously using...

    Provided By Avaya

  • White Papers // Sep 2010

    Creating a Fit for Purpose Network Architecture

    Today's enterprise network needs to be a highly focused resource capable of providing a mobile and diverse workforce with efficient, effective access to the tools and applications that drive productivity. Because traditional, general purpose network architectures were not designed to cost-effectively address this new world of Unified Communications, new network...

    Provided By Avaya

  • Product Specs // Aug 2010

    Avaya 1000 Series Video Conferencing Systems

    Avaya 1000 Series Video Conferencing systems is a suite of low cost, low bandwidth, high definition video endpoints - for point-to-point or between-system video, addressing the needs of small workgroups and mid-to-large conference room users. Choice of single LCD or dual displays, fixed focus or motorized cameras, and the option...

    Provided By Avaya

  • Product Specs // Jul 2010

    Avaya 1692 IP Speakerphone: A High-Quality, IP-Enabled Speakerphone for Conference Rooms

    The Avaya 1692 IP Speakerphone provides the convenience and productivity benefits inherent in a powerful, hands-free conference phone. It delivers the extensive set of Avaya Aura features directly to small, midsize and large conference rooms. Full Duplex Speakerphone with 360 degree, 12-foot microphone pickup. Automatic Gain Control intelligently adjusts microphone...

    Provided By Avaya

  • Case Studies // Jul 2010

    New Frameworks for Improving Service to Customers - Avaya Aura 6.0

    Birmingham, United Kingdom - Geomant is an enterprise solutions company focusing on delivering contact centre integration and unified communications solutions .As a provider of software and professional services across the world, Geomant requires the experience and knowledge to produce bespoke solutions capable of meeting the demands of customers across many...

    Provided By Avaya

  • Product Specs // Jun 2010

    Avaya Aura Communication Manager: The Foundation of Your Unified Communications Solution

    Avaya Aura Communication Manager is a key component of Avaya Aura. It delivers rich voice and video capabilities and provides for a resilient, distributed network of media gateways and analog, digital and IP-based communication devices. In addition, Communication Manager boasts robust PBX features, high reliability and scalability, and multi-protocol support....

    Provided By Avaya

  • Product Specs // Jun 2010

    Avaya Aura Contact Center 6.0

    Avaya AuraTM Contact Center 6.0 (Avaya Aura CC 6.0) is a context-sensitive, collaborative, voice and multi-media customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions. Avaya Aura CC 6.0 intelligently routes up to six multimedia contacts to the most appropriate resource through a unified agent interface....

    Provided By Avaya

  • Case Studies // Jun 2010

    Dubai Roads and Transport Authority (RTA), United Arab Emirates

    Dubai is the fastest-growing city in the world. Such unprecedented growth strained the existing infrastructure, particularly Dubai's transportation system. Moving a rapidly-growing number of workers, residents and tourists around is the responsibility of the Roads and Transit Authority (RTA). And a big part of that responsibility is providing accurate, timely...

    Provided By Avaya

  • Case Studies // Jun 2010

    Avaya Voice Portal and Proactive Contact Empower Wescom Credit Union With a Strategic Edge in Managing Member Communications

    Pasadena, California - In 1934, 13 individuals pooled $65 to create an alternative to traditional banking. They wanted to develop the Wescom Member Service Center to manage a large inbound call volume more effectively according to strategic principles - encouraging use of online home banking and ATMs for simpler transactions,...

    Provided By Avaya

  • White Papers // Jun 2010

    Transforming the Contact Center for a New Era of Customer Experience Management

    Enterprise customer service operations are going through a transition in response to changing demographics and new technologies for communication and interaction. Companies can benefit from this transformation - extending and enhancing their level of customer engagement - by implementing end-to-end customer experience management solutions: context-aware service strategies in the contact...

    Provided By Avaya

  • White Papers // Jun 2010

    Deploying Secure Wireless Network Services: The Avaya Identity Engines Portfolio Offers Flexible, Auditable Management for Secure Wireless Networks

    Deploying a secure, authenticated wireless network is a business challenge that has to balance user flexibility with security. The Avaya Identity Engines portfolio of network identity management products controls access and helps ensure the appropriate level of audit ability for enterprise Wireless LAN (WLAN) deployments. Wireless technology offers users portability...

    Provided By Avaya

  • White Papers // Jun 2010

    Secure Network Guest Access With the Avaya Identity Engines Portfolio

    Organizations welcome a steady stream of vendors, partners, training class attendees and other visitors who arrive with immediate needs for network access. IT staff must deliver network services for all types of users while at the same time supporting greater requirements for security, management and control. To maintain compliance and...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Messaging

    Like most communications technologies, messaging systems are evolving from proprietary, isolated systems to more open, efficient, and intelligent IP based communications solutions. Avaya Aura Messaging is Avaya's next generation solution for unified messaging that combines new and existing technology and expertise with industry standards to flexibly integrate within the Avaya...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Session Manager

    Avaya Aura Session Manager is a key enabler of Avaya's next generation communications offerings and the core of Avaya's revolutionary SIP-based enterprise "Cloud communication" based architecture. This architecture makes it possible to unify media, modes, networks, devices, applications and real-time, actionable presence across a common infrastructure, creating the web-style on-demand...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Session Border Controller: Securing Your Unified Communications and Contact Center Solutions

    Avaya Aura Session Border Controller, powered by Acme Packet, secures the IP border for the real time interactive communications that flow outside your internal network. With Session Border Controller, your Unified Communications and Contact Center Solutions can securely leverage SIP, while simultaneously extending the power of the Avaya Aura architecture...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1220 IP Deskphone

    The 1220 IP Deskphone is a multi-line, intermediate-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200 Series IP deskphones are now extended to enterprises, offering a competitive feature set with contemporary styling. The 1220 IP Deskphone is ideally...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1120E IP Deskphone

    The Avaya 1120E IP Deskphone with Gigabit Ethernet unveils an exciting array of innovative communication features and capabilities, ideally suited for office workers and administrative personnel. The four-line Avaya 1120E IP Deskphone supports standards-based Session Initiation Protocol (SIP), delivering choice to customers in deployment options with support on either Avaya...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1140E IP Deskphone

    The Avaya 1140E IP Deskphone with Gigabit Ethernet brings a new dimension in communication features and capabilities to the professional IP Deskphone. Ideally suited for managers and knowledge workers, the multi-line Avaya 1140E IP Deskphone supports standards-based Session Initiation Protocol (SIP), delivering choice to customers in deployment options with support...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1100 Series Expansion Module

    The Avaya 1100 Series Expansion Module is an exciting addition to the award-winning 1100 Series IP Deskphones portfolio. An accessory available to selected models within the 1100 Series IP Deskphones, the 1100 Series Expansion Module delivers true investment protection with scalability at the desktop. Each Expansion Module supports an additional...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya Ethernet Routing Switch 8800

    Virtualization can transform your IT infrastructure and your business by providing a clear path to advanced applications that create a unified communications environment. Virtualization delivers flexibility and scalability, and enables faster activation of new services in data centers and the campus core. By leveraging high-availability and high-performance, virtualizing servers and...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1210 IP Deskphone

    The 1210 IP Deskphone is a single-line, standard-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200 Series IP Deskphones are now extended to enterprises, offering a competitive feature set with contemporary styling. The 1210 IP Deskphone is a...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1110 IP Deskphone

    The Avaya 1110 IP Deskphone brings a new realm of capabilities to the standard-level set, designed to meet general-purpose communication needs. The single-line Avaya 1110 IP Deskphone delivers innovative new features including support for a pixel-based, fully-backlit display. Menu and feature selection is flexible with an integrated four-way navigation cluster...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1150E IP Deskphone

    The Avaya 1150E IP Deskphone with Gigabit Ethernet brings best-in-class IP Telephony and advanced communication features to ACD environments and the IP Contact Center. An ideal solution for agents and supervisors, the multi-line 1150E IP Deskphone leverages the award winning features and design of the Avaya 1100 Series IP Deskphones...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment (ACE) Developer Toolkit

    Avaya Agile Communication Environment (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) quickly and easily using powerful IT developer focused toolkits and packaged plug-and-play applications. Avaya ACE is an open software solution for integrating multi-vendor communications into business applications and processes using Web service application programming interfaces (API's) conforming...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Integration With IBM Desktop Software

    One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with IBM desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Web Browser Add-In allows...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Integration With Microsoft Desktop Software

    One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with Microsoft desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Office Add-In and Web...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Event Response Manager: Reduce Downtime and React More Quickly to Business Critical Events

    Avaya ACE Event Response Manager is an Avaya Agile Communication Environment packaged application designed to reduce business downtime and accelerate responsiveness to critical events. When an event occurs, Event Response Manager alerts and assembles the right people in seconds. The application sends a notification to a response team and starts...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment: Delivering Communications-Enabled Business Applications and Processes Easily and Rapidly

    Avaya Agile Communication Environment (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) rapidly and simply through a suite of packaged applications and developer toolkits. Applications that would have taken weeks or months to develop by specialist telecommunications developers can now be created easily by IT developers in a matter...

    Provided By Avaya

  • Product Specs // Mar 2010

    Ethernet Routing Switch 4500 Series

    The Avaya Ethernet Routing Switch 4500 Series is a Stackable system providing highperformance, convergence-ready, secure and resilient Ethernet switching connectivity. Available as a range of 11 model variants supporting 10/100 and 10/100/1000 switching, Power-over-Ethernet and 10 Gigabit Ethernet uplink options, the Ethernet Routing Switch 4500 Series is ideally suited for...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Hot Desking: Realize the Business Value of Flexible Working and Single Number Reach

    Avaya Agile Communication Environment Hot Desking provides a Web interface for users to manage their various phone and video devices. It integrates with a company's existing single or mixed-vendor voice and video environment to help create virtual workspaces for employees wherever they are. The Hot Desking Web interface may be...

    Provided By Avaya

  • Case Studies // Mar 2010

    Olmsted Center for Sight Expands Opportunities With Avaya Contact Center

    Olmsted Center for Sight has been a leader in quality services. The Olmsted Center for Sight needed to add hands-on training with state-of-the-art systems, so its students would be qualified for jobs in the competitive contact center market. Olmsted's training program implemented a comprehensive contact center system from Avaya, so...

    Provided By Avaya

  • Case Studies // Mar 2010

    From Business Continuity to Integrated Mobility With Avaya IP Office

    CST Direct, a leading provider of office machines, was looking for a solution to connect mobile employees and improve the level of service it could provide to its customers. It also required an intelligent call routing system to support its 10 person strong mobile workforce. Avaya IP Office delivered a...

    Provided By Avaya

  • White Papers // Mar 2010

    Echoes: A Collaborative Tagging System for Conversations in the Enterprise

    Social media websites like Flickr and del.icio.us enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, the paper has designed a tagging system called Echoes for audio conversations. The paper is developing telephonic interfaces, where participants of...

    Provided By Avaya

  • White Papers // Nov 2013

    Achieving Critical Mass in Critical Time to Deliver Critical Benefits

    Many corporations are looking to embrace personal video conferencing as both a stand-alone application and as part of an overall Unified Communications (UC) deployment because rich media communications can speed up decision making, help build stronger teams, and ultimately drive top line revenues as part of a sales strategy. ...

    Provided By Avaya

  • eBooks // Jan 2014

    Full-Size Collaboration for Your Organisation eBook

    Discover how Avaya IP Office 9.0 delivers the business-transforming benefits of enterprise-grade collaboration technology in a cost-effective, customisable and highly scalable package designed for organisations like yours.

    Provided By Avaya

  • White Papers // Jan 2014

    Avaya Trend Advisor: The Top 4 Midmarket Challenges

    After a rough few years, midsize businesses are ready to increase capital spending and invest in new technology. Explore the latest midmarket trends and see how unified communications and collaboration can help you tackle the challenges associated with business growth.

    Provided By Avaya

  • White Papers // Jan 2014

    Top 10 Things to Consider For Mobile Video Collaboration

    Collaboration Success: There's no substitute for face-to-face communication. Explore our top tips and see how simple it can be to unite increasingly fractured groups of employees, partners and clients with a customised mobile video collaboration solution.

    Provided By Avaya

  • White Papers // Jan 2009

    Small Business Unified Communications for Dummies

    Staying connected to your customers and colleagues is critical to the success and survival of your business. They need to be able to contact you ? whether you're in the office or on the road. With voicemail, e-mail, and mobile devices, you think it would be easier to stay in...

    Provided By Avaya

  • White Papers // Jan 2009

    Accelerating Unified Communications with an Enterprise-Wide Architecture

    This Yankee Group report defines unified communications, the business drivers, raises awareness of the challenges associated with deployment, and then defines what a new architecture should look like. Yankee Group also provides insight into choosing a solutions vendor and pursuing the next steps in deployment.

    Provided By Avaya

  • White Papers // Jul 2009

    Hold on Tight, We Are In For A Bumpy Ride: IT Strategies For Navigating the Approaching Economic Downturn

    The negative drumbeat in the financial media has been increasing in intensity over the last several quarters. The bursting of the housing market bubble and the subsequent seizing up of the credit markets in the US and across the globe have been the lead stories. The failure of Bear Sterns...

    Provided By Avaya

  • White Papers // Jul 2009

    Maximizing Unified Communications for Your Business Guidelines for Success in Deployment and Solution Optimization

    Although Unified Communications (UC) is a term that's frequently heard these days, finding clear - or even consistent - definitions can be a real challenge. Avaya has created a straightforward yet holistic definition: Unified Communications is the convergence of real-time and non-real-time business communication applications. These applications include voice and...

    Provided By Avaya

  • White Papers // Jul 2009

    How should an enterprise move toward Unified Communications?

    Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users...

    Provided By Avaya

  • White Papers // Jul 2009

    Avaya Unified Communications Can Reduce Cell Phone Expenses

    Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users...

    Provided By Avaya

  • Case Studies // Oct 2008

    Avaya Case Study: Mindwave Research, Inc.

    Mindwave Research is a leading full-service market research firm focused on the IT market. Mindwave Research needed to offer reliable, high-quality communications for an international roster of clients. They realized that a Unified Communications approach, which enables anytime, anywhere accessibility through a variety of devices, would give them the most...

    Provided By Avaya

  • Case Studies // Oct 2008

    When Citizens Call, the Comune Answers

    Milan, Italy - The first of its kind in Italy, Comune di Milano's new contact centre sets new standards in the relationship with the local public administration. The company wanted to revolutionise the system of interaction between citizens and local government through a flexible, economical and versatile system amongst the...

    Provided By Avaya

  • Case Studies // Sep 2008

    CNIPA Chooses Avaya to Innovate Its Communications

    The Italian National Centre for Information Technologies in Public Administration (CNIPA) operates within the Presidency of the Council of Ministers in order to implement policies from the Minister for reforms and innovation in Public Administration. The growing need for CNIPA to communicate effectively with its users has resulted in the...

    Provided By Avaya

  • Case Studies // Mar 2009

    Avaya Case Study: CSX

    For more than five years, senior telecom architect for voice systems at CSX, sought a wireless dual-mode solution to reduce communications costs and eliminate the need for users to carry multiple mobile devices. CSX turned to Avaya and DiVitas, an Avaya DevConnect partner, to help the freight-rail giant reduce cellular...

    Provided By Avaya

  • White Papers // Feb 2009

    The Avaya one?X Deskphone Value Edition IP Telephones

    Avaya one-X Deskphone Value Edition is a new, value-priced family of deskphones designed to meet basic communication needs in a low-cost package with the quality and reliability one expects from Avaya. The one-X Deskphone Value Edition family is designed for the same user profiles as the top-of-the-line one?X Deskphone Edition...

    Provided By Avaya

  • White Papers // Apr 2009

    Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now

    Today's struggling economy has posed challenges to businesses and customers alike. Organizations must operate more efficiently while still retaining and attracting customers. Customers have less disposable income and are more apt to shop around when service needs are not met. Forgetting about customer's needs and getting wrapped up in business...

    Provided By Avaya

  • White Papers // Oct 2008

    Virtualizing Contact Centers: The EDS-Avaya Approach - The Inevitability of Data/voice Convergence in Contact Center Environments, and How Companies Today Are Benefiting From It

    All technology evolves over time And in the same way it took a few years to evolve PC storage - from floppy disks to CD-ROMs to thumb drives in a USB port - in the midst of a similar phenomenon with voice-based technology evolving to IP, then SIP and beyond....

    Provided By Avaya

  • White Papers // Apr 2009

    Innovations in Avaya IQ: Advances in Contact Center Reporting to Help You Solve Problems

    Avaya worked with customers just like to design Avaya IQ, the next-generation contact center reporting platform, so that Avaya IQ provides intelligent solutions for the business problems face every day. More than a dozen patents were filed during development of the first release, including the advances described in this paper....

    Provided By Avaya

  • White Papers // Feb 2009

    Avaya Proactive Outreach Solutions: Make the Most of Outbound Customer Contact

    Outbound calls can be a depersonalized experience for customers. The outbound dialer may not be linked to business systems, thus a customer call may not be related to any current event in the business relationship, let alone be personalized. Information provided to customers is consequently often irrelevant, and even if...

    Provided By Avaya

  • Case Studies // Sep 2008

    IPT "Veteran" - Department of Veteran Affairs - Steps Up Again With New Federal Government Unified Communications Initiative

    The Department of Veteran's Affairs Australia wanted to ensure that its customer service is aligned to current expectations and trends. When its existing technology contract was due to expire, the department took the opportunity to seek a business communications system that could take advantage of new applications in a converged...

    Provided By Avaya

  • Case Studies // Sep 2008

    Mobility, Contact Center, and Enterprise Solutions Work Hand-in-Hand to Ensure Top-Notch Customer Service and Internal Communications at Astoria Federal Savings and Loan

    Putting people first" is a serious commitment at Astoria Federal Savings and Loan Association, the largest thrift depository headquartered in New York. With an Avaya enterprise telecommunications solution and an Avaya contact center solution already in place, the management team wanted to add secure, effective mobility options so that its...

    Provided By Avaya

  • Case Studies // Sep 2008

    Avaya Case Study: Altamonte Springs, Florida

    When the City of Altamonte Springs decided to fund a major upgrade of their communications system, they particularly sought to achieve survivability for the remote sites, uninterrupted service during brownouts or total power loss, elimination of the long periods of downtime they'd experienced due to failed equipment on older technology...

    Provided By Avaya

  • White Papers // Oct 2008

    Getting to First in Line: Utilizing Proactive Notification to Improve Collection

    Proactive notification solutions offer great promise for financial companies looking to overcome the headwinds of the current economic slowdown. Avaya's Proactive Outreach for Financial Services solution can help business in the design, development, launch, management, and analysis of multi-channel, interactive outbound notification campaigns, resulting in the ability to recover capital...

    Provided By Avaya

  • White Papers // Jan 2009

    Resolving the New Challenges of Crisis Response, Learning Experience and Higher Productivity

    Higher education institutions today face significant issues which require a greater reliance on IT and communications for increased anytime, anywhere connections. At the same time, higher education needs to reach out to a wider student community to generate revenue and enhance the learning experience via distance learning, yet do so...

    Provided By Avaya

  • White Papers // Feb 2009

    Reducing the Cost of Service Delivery to Retail Banking Customers: "Higher Performance at a Substantially Lower Cost"

    This Avaya & IBM Thought Leadership Point of View is designed for retail banking executives with responsibility for customer service, operations, security, business continuity, IT and communications to demonstrate how to reduce the cost of retail customer service delivery and respond more rapidly to changing conditions. The retail banking landscape...

    Provided By Avaya

  • White Papers // May 2009

    Communications Solutions for Pandemic Planning

    This paper explores the business risks posed by one aspect of a pandemic: how to handle communications in this critical time. It also suggests some ways for enterprises to limit the economic impact of such a disaster by adopting flexible communications architecture. Such planning would for instance allow employees to...

    Provided By Avaya

  • White Papers // Feb 2009

    Avaya Strategic Communications Consulting

    In the successful business, executive vision is just the starting point. In order to be realized, a vision must first have a corresponding strategy, and then that strategy must be tightly linked to day-to-day operation of the business. For the technology management organization, the critical alignment with business strategy typically...

    Provided By Avaya

  • White Papers // May 2009

    Secure Access Link

    The new architecture eliminates the Avaya requirement for unfettered 24x7 accesses to customers' network equipment. Customers can take advantage of channel-neutral support by enabling self-service, Avaya support, and/or authorized partner support of their networks at levels never achieved before. And, customers can be in complete control of when and how...

    Provided By Avaya

  • White Papers // Feb 2009

    Proactive Outreach: Keeping Your Patients Happy and Your Costs Low

    Healthcare facilities are facing many of the same challenges and demands as other industries. As a Healthcare Provider it can be difficult and costly to provide the kind of personalized care and service that patients expect. Bringing technology and knowledge together in innovative ways will help organization achieve its goals....

    Provided By Avaya

  • White Papers // Jun 2009

    Avaya's Approach to Next Generation 911

    This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of the latest technology, and gain greater cost efficiencies without a complete solutions overhaul. To that end, it has assembled the Avaya Public...

    Provided By Avaya

  • White Papers // Oct 2008

    Avaya Unified Communications: The Business Value of Unifying Communications

    The purpose of this paper is to provide an overview of the business value related to Avaya and Microsoft's joint Unified Communications solutions. This includes paper valuable information to help readers better understand the elements and steps involved in making the Unified Communications decision and covers some factors that will...

    Provided By Avaya

  • White Papers // Oct 2008

    The Secrets of Capturing Value From Unified Communications

    Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in both User Productivity (UC-U) and Business Process (UC-B) categories. The Secret of these successes is to change something in the business to eliminate communication hot spots. The Secret Ingredient to assure success...

    Provided By Avaya

  • White Papers // Feb 2009

    Proactive Outreach: Keeping Your Customers Happy and Your Costs Low

    This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, business can anticipate customer needs - and automatically deliver targeted, relevant offers and services - resulting in delighted customers and improved revenues. Developing more personal customer relationships generates loyalty but requires two-way interactions to...

    Provided By Avaya

  • White Papers // May 2009

    Capture Value From Unified Communications

    This white paper describes ways to make businesses communications more effective, changes should consider, and returns on investment that companies have achieved by engaging professional services delivered by an in-house team or contracted through a consultant or systems integrator such as Avaya Professional Services. In all cases service professionals identified...

    Provided By Avaya

  • White Papers // Apr 2009

    Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations

    Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their centers. This paper describes how a new offering, Avaya IQ, builds upon CMS to deliver exciting new capabilities. Full-time tracing and "Agent Behavior" analysis in Avaya IQ deliver an...

    Provided By Avaya

  • White Papers // Mar 2009

    Resident Expert: Customer Service Throughout the Enterprise

    The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer satisfaction and sales effectiveness. For customer service leaders who want to improve the way resident experts are used, this paper will cover three key topics. Understanding these topics will be essential...

    Provided By Avaya

  • Case Studies // Jun 2009

    Prometric Delivers World?Class Customer Service With Avaya Voice Portal and Other Avaya Contact Center Applications

    Prometric's latest challenge was to reduce the cost of maintenance and programming for the IVR system (Genesys Voice Portal was their existing model) and to improve the reporting capabilities. In the latest upgrade of its contact center solutions, the firm also sought to enhance the survivability and business continuity of...

    Provided By Avaya

  • Case Studies // Apr 2009

    Bert Fish Medical Center Improves Productivity, Customer Service, and Patient Care With Avaya IP Communications

    The medical center needed a reliable, easy-to-manage enterprise communications solution that would seamlessly interconnect its seven (soon to be nine) locations on a single VoIP platform. Goals were to provide outstanding patient care and customer service, improve access by physicians and patients, and increase productivity for clinical and administrative staff....

    Provided By Avaya

  • Case Studies // Mar 2009

    City of Newark Improves Citizen Services With Avaya IP Communications Technologies

    The Mayor and City Council wanted to establish a consolidated call center to provide constituents with one telephone number for quick, reliable access to these non-emergency city services. Many of their goals and expectations were modeled on non-emergency (311) lines already established in other cities. Most importantly, they wanted to...

    Provided By Avaya

  • Case Studies // Mar 2009

    AAA New York Shifts Membership Services Into High Gear With Avaya Services

    AAA New York had grown dramatically during the past years to 12 offices throughout New York. Each office was served by a separate communications system, and all systems came from a variety of vendors. Managing and maintaining these disparate systems was costly and time-consuming. Services for its members were also...

    Provided By Avaya