Avaya

Displaying 1-40 of 92 results

  • eBooks // Jan 2014

    Full-Size Collaboration for Your Organisation eBook

    Discover how Avaya IP Office 9.0 delivers the business-transforming benefits of enterprise-grade collaboration technology in a cost-effective, customisable and highly scalable package designed for organisations like yours.

    Provided By Avaya

  • White Papers // Jan 2014

    Avaya Trend Advisor: The Top 4 Midmarket Challenges

    After a rough few years, midsize businesses are ready to increase capital spending and invest in new technology. Explore the latest midmarket trends and see how unified communications and collaboration can help you tackle the challenges associated with business growth.

    Provided By Avaya

  • White Papers // Jan 2014

    Top 10 Things to Consider For Mobile Video Collaboration

    Collaboration Success: There's no substitute for face-to-face communication. Explore our top tips and see how simple it can be to unite increasingly fractured groups of employees, partners and clients with a customised mobile video collaboration solution.

    Provided By Avaya

  • Product Specs // Oct 2010

    Avaya Aura System Manager: Simpler, Unified Management for Avaya Aura

    Avaya Aura System Manager provides centralized administration for multiple instances of Avaya Aura Session Manager and Avaya Aura Communication Manager today, and is designed to manage all Avaya Aura components in the future. Avaya Aura System Manager takes a solution level approach to network administration that allows IT departments to...

    Provided By Avaya

  • Product Specs // Sep 2010

    Avaya Aura Collaboration Server

    Today's businesses must be one step ahead of the competition. Productivity-enhancing communications solutions are a key element of an overall strategy. However, trialing new applications can be time consuming, complex and costly? especially when infrastructure needs to be updated for end-user trials. The Avaya Aura Collaboration Server provides the core...

    Provided By Avaya

  • Product Specs // Sep 2010

    The Avaya Desktop Video Device With the Avaya Flare Experience

    Communications and collaboration are a major challenge in today's enterprise, largely because the devices and user interfaces provided to today's enterprise workers are not up to the job: telephones are best suited to two-way conversations or audio-only conference calls; PCs enable real-time videoconferencing, but limit integration with other applications; smart...

    Provided By Avaya

  • White Papers // Sep 2010

    Benchmarking in the Contact Center: Tips for Managing What You Measure

    Contact centers are not the only areas of the enterprise having to do more with less. However, there are few other areas where the results of this challenge can have a greater impact on customer relationships. This is especially true now when customers can broadcast compliments and criticisms instantaneously using...

    Provided By Avaya

  • White Papers // Sep 2010

    Creating a Fit for Purpose Network Architecture

    Today's enterprise network needs to be a highly focused resource capable of providing a mobile and diverse workforce with efficient, effective access to the tools and applications that drive productivity. Because traditional, general purpose network architectures were not designed to cost-effectively address this new world of Unified Communications, new network...

    Provided By Avaya

  • Product Specs // Aug 2010

    Avaya 1000 Series Video Conferencing Systems

    Avaya 1000 Series Video Conferencing systems is a suite of low cost, low bandwidth, high definition video endpoints - for point-to-point or between-system video, addressing the needs of small workgroups and mid-to-large conference room users. Choice of single LCD or dual displays, fixed focus or motorized cameras, and the option...

    Provided By Avaya

  • Product Specs // Jul 2010

    Avaya 1692 IP Speakerphone: A High-Quality, IP-Enabled Speakerphone for Conference Rooms

    The Avaya 1692 IP Speakerphone provides the convenience and productivity benefits inherent in a powerful, hands-free conference phone. It delivers the extensive set of Avaya Aura features directly to small, midsize and large conference rooms. Full Duplex Speakerphone with 360 degree, 12-foot microphone pickup. Automatic Gain Control intelligently adjusts microphone...

    Provided By Avaya

  • Product Specs // Jun 2010

    Avaya Aura Communication Manager: The Foundation of Your Unified Communications Solution

    Avaya Aura Communication Manager is a key component of Avaya Aura. It delivers rich voice and video capabilities and provides for a resilient, distributed network of media gateways and analog, digital and IP-based communication devices. In addition, Communication Manager boasts robust PBX features, high reliability and scalability, and multi-protocol support....

    Provided By Avaya

  • Product Specs // Jun 2010

    Avaya Aura Contact Center 6.0

    Avaya AuraTM Contact Center 6.0 (Avaya Aura CC 6.0) is a context-sensitive, collaborative, voice and multi-media customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions. Avaya Aura CC 6.0 intelligently routes up to six multimedia contacts to the most appropriate resource through a unified agent interface....

    Provided By Avaya

  • White Papers // Jun 2010

    Transforming the Contact Center for a New Era of Customer Experience Management

    Enterprise customer service operations are going through a transition in response to changing demographics and new technologies for communication and interaction. Companies can benefit from this transformation - extending and enhancing their level of customer engagement - by implementing end-to-end customer experience management solutions: context-aware service strategies in the contact...

    Provided By Avaya

  • White Papers // Jun 2010

    Deploying Secure Wireless Network Services: The Avaya Identity Engines Portfolio Offers Flexible, Auditable Management for Secure Wireless Networks

    Deploying a secure, authenticated wireless network is a business challenge that has to balance user flexibility with security. The Avaya Identity Engines portfolio of network identity management products controls access and helps ensure the appropriate level of audit ability for enterprise Wireless LAN (WLAN) deployments. Wireless technology offers users portability...

    Provided By Avaya

  • White Papers // Jun 2010

    Secure Network Guest Access With the Avaya Identity Engines Portfolio

    Organizations welcome a steady stream of vendors, partners, training class attendees and other visitors who arrive with immediate needs for network access. IT staff must deliver network services for all types of users while at the same time supporting greater requirements for security, management and control. To maintain compliance and...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Messaging

    Like most communications technologies, messaging systems are evolving from proprietary, isolated systems to more open, efficient, and intelligent IP based communications solutions. Avaya Aura Messaging is Avaya's next generation solution for unified messaging that combines new and existing technology and expertise with industry standards to flexibly integrate within the Avaya...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Session Manager

    Avaya Aura Session Manager is a key enabler of Avaya's next generation communications offerings and the core of Avaya's revolutionary SIP-based enterprise "Cloud communication" based architecture. This architecture makes it possible to unify media, modes, networks, devices, applications and real-time, actionable presence across a common infrastructure, creating the web-style on-demand...

    Provided By Avaya

  • Product Specs // May 2010

    Avaya Aura Session Border Controller: Securing Your Unified Communications and Contact Center Solutions

    Avaya Aura Session Border Controller, powered by Acme Packet, secures the IP border for the real time interactive communications that flow outside your internal network. With Session Border Controller, your Unified Communications and Contact Center Solutions can securely leverage SIP, while simultaneously extending the power of the Avaya Aura architecture...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1220 IP Deskphone

    The 1220 IP Deskphone is a multi-line, intermediate-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200 Series IP deskphones are now extended to enterprises, offering a competitive feature set with contemporary styling. The 1220 IP Deskphone is ideally...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1120E IP Deskphone

    The Avaya 1120E IP Deskphone with Gigabit Ethernet unveils an exciting array of innovative communication features and capabilities, ideally suited for office workers and administrative personnel. The four-line Avaya 1120E IP Deskphone supports standards-based Session Initiation Protocol (SIP), delivering choice to customers in deployment options with support on either Avaya...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1140E IP Deskphone

    The Avaya 1140E IP Deskphone with Gigabit Ethernet brings a new dimension in communication features and capabilities to the professional IP Deskphone. Ideally suited for managers and knowledge workers, the multi-line Avaya 1140E IP Deskphone supports standards-based Session Initiation Protocol (SIP), delivering choice to customers in deployment options with support...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya 1100 Series Expansion Module

    The Avaya 1100 Series Expansion Module is an exciting addition to the award-winning 1100 Series IP Deskphones portfolio. An accessory available to selected models within the 1100 Series IP Deskphones, the 1100 Series Expansion Module delivers true investment protection with scalability at the desktop. Each Expansion Module supports an additional...

    Provided By Avaya

  • Product Specs // Apr 2010

    Avaya Ethernet Routing Switch 8800

    Virtualization can transform your IT infrastructure and your business by providing a clear path to advanced applications that create a unified communications environment. Virtualization delivers flexibility and scalability, and enables faster activation of new services in data centers and the campus core. By leveraging high-availability and high-performance, virtualizing servers and...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1210 IP Deskphone

    The 1210 IP Deskphone is a single-line, standard-level desktop phone in the exciting 1200 Series IP Deskphones. Originally designed and optimized for small and medium-sized businesses, the 1200 Series IP Deskphones are now extended to enterprises, offering a competitive feature set with contemporary styling. The 1210 IP Deskphone is a...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1110 IP Deskphone

    The Avaya 1110 IP Deskphone brings a new realm of capabilities to the standard-level set, designed to meet general-purpose communication needs. The single-line Avaya 1110 IP Deskphone delivers innovative new features including support for a pixel-based, fully-backlit display. Menu and feature selection is flexible with an integrated four-way navigation cluster...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment (ACE) Developer Toolkit

    Avaya Agile Communication Environment (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) quickly and easily using powerful IT developer focused toolkits and packaged plug-and-play applications. Avaya ACE is an open software solution for integrating multi-vendor communications into business applications and processes using Web service application programming interfaces (API's) conforming...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya 1150E IP Deskphone

    The Avaya 1150E IP Deskphone with Gigabit Ethernet brings best-in-class IP Telephony and advanced communication features to ACD environments and the IP Contact Center. An ideal solution for agents and supervisors, the multi-line 1150E IP Deskphone leverages the award winning features and design of the Avaya 1100 Series IP Deskphones...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Integration With IBM Desktop Software

    One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with IBM desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Web Browser Add-In allows...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Integration With Microsoft Desktop Software

    One of the many plug-and-play applications available from Avaya Agile Communication Environment (ACE) involves integration of multi-vendor telephony and video systems with Microsoft desktop software. Organizations at any stage of Unified Communications (UC) implementation can benefit from this application. As an entry-level UC solution, Avaya ACE Office Add-In and Web...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Event Response Manager: Reduce Downtime and React More Quickly to Business Critical Events

    Avaya ACE Event Response Manager is an Avaya Agile Communication Environment packaged application designed to reduce business downtime and accelerate responsiveness to critical events. When an event occurs, Event Response Manager alerts and assembles the right people in seconds. The application sends a notification to a response team and starts...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment: Delivering Communications-Enabled Business Applications and Processes Easily and Rapidly

    Avaya Agile Communication Environment (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) rapidly and simply through a suite of packaged applications and developer toolkits. Applications that would have taken weeks or months to develop by specialist telecommunications developers can now be created easily by IT developers in a matter...

    Provided By Avaya

  • Product Specs // Mar 2010

    Ethernet Routing Switch 4500 Series

    The Avaya Ethernet Routing Switch 4500 Series is a Stackable system providing highperformance, convergence-ready, secure and resilient Ethernet switching connectivity. Available as a range of 11 model variants supporting 10/100 and 10/100/1000 switching, Power-over-Ethernet and 10 Gigabit Ethernet uplink options, the Ethernet Routing Switch 4500 Series is ideally suited for...

    Provided By Avaya

  • Product Specs // Mar 2010

    Avaya Agile Communication Environment Hot Desking: Realize the Business Value of Flexible Working and Single Number Reach

    Avaya Agile Communication Environment Hot Desking provides a Web interface for users to manage their various phone and video devices. It integrates with a company's existing single or mixed-vendor voice and video environment to help create virtual workspaces for employees wherever they are. The Hot Desking Web interface may be...

    Provided By Avaya

  • White Papers // Mar 2010

    Echoes: A Collaborative Tagging System for Conversations in the Enterprise

    Social media websites like Flickr and del.icio.us enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, the paper has designed a tagging system called Echoes for audio conversations. The paper is developing telephonic interfaces, where participants of...

    Provided By Avaya

  • Webcasts // Feb 2010

    Unified Communications for Competitve Advantage

    Solve the problem of disconnected networks and communications applications. HP ProCurve network equipment and Avaya Aura Unified Communications solutions give businesses a competitive advantage by bringing together voice, video and data on a single IP network while lowering costs, increasing productivity and improving network performance.

    Provided By Avaya

  • Product Specs // Feb 2010

    IP Office Power User: Stay Connected and Productive - Anywhere

    The ultimate in communications accessibility, IP Office Power User enables executives and managers to be as productive as possible in virtually any circumstances. Whether in the office, down the hall, at home, or on the road, Power User lets key personnel always be responsive to customers and colleagues. Armed with...

    Provided By Avaya

  • Product Specs // Feb 2010

    1400 Series Digital Deskphones

    The 1400 Series Digital Deskphones family is designed for the same user profiles as the 9600 Series IP Deskphones or the 1600 Series IP Deskphones. By providing a range of endpoints covering the differing needs of users, Avaya makes it possible for companies to equip their workforce with deskphones that...

    Provided By Avaya

  • White Papers // Feb 2010

    Is Your Small Business Ready for Non-Stop Operations?: A Simple Guide for Maintaining Business Continuity Through Communications

    Small and Midsize Enterprises (SMEs) operate in a relentlessly challenging environment that continually requires making payroll amid economic uncertainty, finding and retaining top-notch employees, adapting to ever-changing technologies, and - perhaps most difficult of all - staying competitive in a tough marketplace. The competitive factor is particularly challenging, because it...

    Provided By Avaya

  • Case Studies // Feb 2010

    Carroll County Public Schools (CCPS): Lowering Costs, Empowering Teachers and Enabling Students to Learn From Any Place at Any Time

    The Carroll County Public Schools found itself at a technology crossroads. The existing wide area network (WAN), made up of leased circuits, and was strained to capacity by everyday user demand for services, including basic Internet access. Just as the Carroll County Public Schools was encountering these networking challenges, Avaya1...

    Provided By Avaya

  • White Papers // Feb 2010

    10 Things to Look for in a Communications System Support Provider

    Increasing market velocity, heightened competitive pressures and a tightened economy are driving organizations to rely on their communications systems more than ever to conduct business, stay in touch with customers and constituents, and achieve their strategic objectives. The urgency to maintain uninterrupted communications, coupled with the growing complexity of today's...

    Provided By Avaya

  • eBooks // Jan 2014

    Full-Size Collaboration for Your Organisation eBook

    Discover how Avaya IP Office 9.0 delivers the business-transforming benefits of enterprise-grade collaboration technology in a cost-effective, customisable and highly scalable package designed for organisations like yours.

    Provided By Avaya

  • White Papers // Jan 2014

    Avaya Trend Advisor: The Top 4 Midmarket Challenges

    After a rough few years, midsize businesses are ready to increase capital spending and invest in new technology. Explore the latest midmarket trends and see how unified communications and collaboration can help you tackle the challenges associated with business growth.

    Provided By Avaya

  • White Papers // Jan 2014

    Top 10 Things to Consider For Mobile Video Collaboration

    Collaboration Success: There's no substitute for face-to-face communication. Explore our top tips and see how simple it can be to unite increasingly fractured groups of employees, partners and clients with a customised mobile video collaboration solution.

    Provided By Avaya

  • White Papers // Apr 2009

    Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now

    Today's struggling economy has posed challenges to businesses and customers alike. Organizations must operate more efficiently while still retaining and attracting customers. Customers have less disposable income and are more apt to shop around when service needs are not met. Forgetting about customer's needs and getting wrapped up in business...

    Provided By Avaya

  • White Papers // Apr 2009

    Innovations in Avaya IQ: Advances in Contact Center Reporting to Help You Solve Problems

    Avaya worked with customers just like to design Avaya IQ, the next-generation contact center reporting platform, so that Avaya IQ provides intelligent solutions for the business problems face every day. More than a dozen patents were filed during development of the first release, including the advances described in this paper....

    Provided By Avaya

  • White Papers // May 2009

    Communications Solutions for Pandemic Planning

    This paper explores the business risks posed by one aspect of a pandemic: how to handle communications in this critical time. It also suggests some ways for enterprises to limit the economic impact of such a disaster by adopting flexible communications architecture. Such planning would for instance allow employees to...

    Provided By Avaya

  • White Papers // May 2009

    Secure Access Link

    The new architecture eliminates the Avaya requirement for unfettered 24x7 accesses to customers' network equipment. Customers can take advantage of channel-neutral support by enabling self-service, Avaya support, and/or authorized partner support of their networks at levels never achieved before. And, customers can be in complete control of when and how...

    Provided By Avaya

  • White Papers // Jun 2009

    Avaya's Approach to Next Generation 911

    This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of the latest technology, and gain greater cost efficiencies without a complete solutions overhaul. To that end, it has assembled the Avaya Public...

    Provided By Avaya

  • White Papers // Feb 2009

    Proactive Outreach: Keeping Your Customers Happy and Your Costs Low

    This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, business can anticipate customer needs - and automatically deliver targeted, relevant offers and services - resulting in delighted customers and improved revenues. Developing more personal customer relationships generates loyalty but requires two-way interactions to...

    Provided By Avaya

  • White Papers // May 2009

    Capture Value From Unified Communications

    This white paper describes ways to make businesses communications more effective, changes should consider, and returns on investment that companies have achieved by engaging professional services delivered by an in-house team or contracted through a consultant or systems integrator such as Avaya Professional Services. In all cases service professionals identified...

    Provided By Avaya

  • White Papers // Apr 2009

    Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations

    Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their centers. This paper describes how a new offering, Avaya IQ, builds upon CMS to deliver exciting new capabilities. Full-time tracing and "Agent Behavior" analysis in Avaya IQ deliver an...

    Provided By Avaya

  • White Papers // Jun 2010

    Transforming the Contact Center for a New Era of Customer Experience Management

    Enterprise customer service operations are going through a transition in response to changing demographics and new technologies for communication and interaction. Companies can benefit from this transformation - extending and enhancing their level of customer engagement - by implementing end-to-end customer experience management solutions: context-aware service strategies in the contact...

    Provided By Avaya

  • White Papers // Sep 2010

    Benchmarking in the Contact Center: Tips for Managing What You Measure

    Contact centers are not the only areas of the enterprise having to do more with less. However, there are few other areas where the results of this challenge can have a greater impact on customer relationships. This is especially true now when customers can broadcast compliments and criticisms instantaneously using...

    Provided By Avaya

  • White Papers // Jun 2009

    Business Value Reporting and Analytics

    Customer service is a key differentiator in any competitive business climate. To make the most of every customer interaction, businesses must have a firm understanding of their customer's service and support experience as well as their contact center agent's performance. Only by consolidating data collection, reporting, and analysis enterprise wide...

    Provided By Avaya

  • White Papers // Jun 2010

    Deploying Secure Wireless Network Services: The Avaya Identity Engines Portfolio Offers Flexible, Auditable Management for Secure Wireless Networks

    Deploying a secure, authenticated wireless network is a business challenge that has to balance user flexibility with security. The Avaya Identity Engines portfolio of network identity management products controls access and helps ensure the appropriate level of audit ability for enterprise Wireless LAN (WLAN) deployments. Wireless technology offers users portability...

    Provided By Avaya

  • White Papers // Sep 2010

    Creating a Fit for Purpose Network Architecture

    Today's enterprise network needs to be a highly focused resource capable of providing a mobile and diverse workforce with efficient, effective access to the tools and applications that drive productivity. Because traditional, general purpose network architectures were not designed to cost-effectively address this new world of Unified Communications, new network...

    Provided By Avaya

  • White Papers // Jun 2010

    Secure Network Guest Access With the Avaya Identity Engines Portfolio

    Organizations welcome a steady stream of vendors, partners, training class attendees and other visitors who arrive with immediate needs for network access. IT staff must deliver network services for all types of users while at the same time supporting greater requirements for security, management and control. To maintain compliance and...

    Provided By Avaya

  • White Papers // May 2009

    Avaya Professional Services Cost Take-Out Services: Driving Down IP Telephony Costs

    In today's challenging economy, many organizations are shifting their focus to reduce costs for improved margins, allowing them to make strategic investments in key growth areas. These cost reductions are often achieved through the optimization of personnel, hardware, software, or parts of communications infrastructures. As reductions are made, organizations may...

    Provided By Avaya

  • White Papers // Mar 2010

    Echoes: A Collaborative Tagging System for Conversations in the Enterprise

    Social media websites like Flickr and del.icio.us enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, the paper has designed a tagging system called Echoes for audio conversations. The paper is developing telephonic interfaces, where participants of...

    Provided By Avaya

  • White Papers // Jan 2010

    Enabling Effective Nurse Communications

    Healthcare providers today face increasing pressure from many directions. They must improve patient care, despite persistent nursing staff shortages, and adopt new technologies in an ever-evolving environment. No single answer can address these issues, but there are some simple steps that can be taken to start the process. This paper...

    Provided By Avaya

  • White Papers // Feb 2010

    Is Your Small Business Ready for Non-Stop Operations?: A Simple Guide for Maintaining Business Continuity Through Communications

    Small and Midsize Enterprises (SMEs) operate in a relentlessly challenging environment that continually requires making payroll amid economic uncertainty, finding and retaining top-notch employees, adapting to ever-changing technologies, and - perhaps most difficult of all - staying competitive in a tough marketplace. The competitive factor is particularly challenging, because it...

    Provided By Avaya

  • White Papers // Jan 2010

    Avaya Business Communications Advisory Services: Aligning Communications With Critical Business Objectives

    Finance, supply chain, manufacturing, IT, sales and marketing are at the heart of this planning. Cost-cutting is one aspect of the discussion. However, most executives are equally intent on finding new ways to go to market, drive top-line growth and, through operational innovations, deliver bottom-line profits. Do business communications have...

    Provided By Avaya

  • White Papers // Jan 2010

    Avaya Unified Communications Integration Roadmap

    Avaya has released the Unified Communications Integration Roadmap, as committed, within the first thirty days following the combination of Avaya and Nortel Enterprise Solutions into a single enterprise communications market leader. The roadmap shows how one is combining the considerable strengths and expertise of both companies to better serve the...

    Provided By Avaya

  • Case Studies // Feb 2010

    Carroll County Public Schools (CCPS): Lowering Costs, Empowering Teachers and Enabling Students to Learn From Any Place at Any Time

    The Carroll County Public Schools found itself at a technology crossroads. The existing wide area network (WAN), made up of leased circuits, and was strained to capacity by everyday user demand for services, including basic Internet access. Just as the Carroll County Public Schools was encountering these networking challenges, Avaya1...

    Provided By Avaya

  • Case Studies // Apr 2009

    Avaya Case Study: Beaumont Business Centres

    Beaumont Business Centres needed a telephony system that could entirely depend upon meeting the needs of its customers. These would be drawn chiefly from the financial, legal and media business communities that operate within this part of London and would expect and demand efficient, flexible and dependable telephony systems to...

    Provided By Avaya

  • Case Studies // Apr 2009

    Tenaga Nasional Berhad Powers Up for a Unified Customer Experience Through Avaya's Integrated Call Center Solution

    Tenaga Nasional Berhad, Malaysia's largest electricity utility company, wanted to improve its business efficiency and customer service levels. The Company identified the customer call center as a key area that needed to be addressed. TNB consolidated all its call centers into four locations, and deployed and integrated the Avaya Call...

    Provided By Avaya

  • Case Studies // Jan 2010

    Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games (VANOC)

    To work together to deliver a single, highly secure, highly reliable converged network infrastructure across 15 geographically dispersed Vancouver and Whistler Games venues, as well as numerous support venues, meeting the voice, video and data communications needs of as many as 90,000 individuals and a million plus spectators. Avaya was...

    Provided By Avaya

  • Case Studies // Oct 2009

    Avaya: The Centre of the Arkadin Growth Strategy

    For Arkadin, a company specialising in teleconference and web conference services for businesses, growth is based first and foremost on reliable and effective technology. Since it was formed in 2001, Arkadin has needed a tried and tested platform to enhance its service's functionalities and support it in its rapid international...

    Provided By Avaya

  • Case Studies // Apr 2009

    Avaya Case Study: Taking the Fast Track

    TravelRepublic.co.uk was the UK's fastest growing privately owned company boasting 284.23% annual sales growth. The rapidly expanding company needed to provide an excellent level of customer service no matter how customers want to communicate, whether it is via web or phone. Then they chose communications Avaya technology from Telefonix to...

    Provided By Avaya

  • Case Studies // Jun 2009

    Prometric Delivers World?Class Customer Service With Avaya Voice Portal and Other Avaya Contact Center Applications

    Prometric's latest challenge was to reduce the cost of maintenance and programming for the IVR system (Genesys Voice Portal was their existing model) and to improve the reporting capabilities. In the latest upgrade of its contact center solutions, the firm also sought to enhance the survivability and business continuity of...

    Provided By Avaya

  • Case Studies // Apr 2009

    Bert Fish Medical Center Improves Productivity, Customer Service, and Patient Care With Avaya IP Communications

    The medical center needed a reliable, easy-to-manage enterprise communications solution that would seamlessly interconnect its seven (soon to be nine) locations on a single VoIP platform. Goals were to provide outstanding patient care and customer service, improve access by physicians and patients, and increase productivity for clinical and administrative staff....

    Provided By Avaya

  • Case Studies // Mar 2009

    City of Newark Improves Citizen Services With Avaya IP Communications Technologies

    The Mayor and City Council wanted to establish a consolidated call center to provide constituents with one telephone number for quick, reliable access to these non-emergency city services. Many of their goals and expectations were modeled on non-emergency (311) lines already established in other cities. Most importantly, they wanted to...

    Provided By Avaya

  • Case Studies // Aug 2009

    Visiting Nurse Service of New York Relies on Avaya IP Telephony to Support Health Care for Over 100,000 Patients Yearly

    New York, New York - Visiting Nurse Service of New York (VNSNY) is the largest not-for-profit home health care agency in the United States. The organization has relied on Avaya IP telecommunications since 2002 to support their ongoing initiatives to improve client services and operational efficiencies. One of the latest...

    Provided By Avaya

  • Case Studies // May 2009

    Lower Costs, Improved Processes and Increased Flexibility: EDS, an HP Company and Avaya Create a Best in Class Contact Centre Platform Across EMEA

    The EDS agents in EMEA support more than 24 different languages. EDS wanted a system that could operate across EMEA with multi-media handling, uniform reporting, universal queuing and complete integration of systems that it could operate at a reduced cost to stand-alone contact centres. EDS and Avaya worked together to...

    Provided By Avaya

  • Case Studies // Apr 2009

    NSW Office of Fair Trading Boosts Customer Service With Avaya IP Telephony

    The NSW Office of Fair Trading (OFT) faced the challenge of delivering exceptional customer service while operating as a lean and well-oiled enterprise. In the past, OFT utilised different telephony systems, which had been implemented over many years, across three different locations. Each of these systems was nearing or had...

    Provided By Avaya

  • Case Studies // Jan 2010

    Florida Gulf Coast University

    Florida Gulf Coast University (FGCU) opened in 1997 to offer higher education opportunities to the rapidly growing population in Southwest Florida. Offering the latest technology on campus is a competitive issue as public universities like FGCU push to keep pace with private colleges providing amenities to attract students. By upgrading...

    Provided By Avaya

  • Case Studies // Apr 2009

    Aetna Specialty Pharmacy

    Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. When considering an upgrade to its communications system, the ability to serve customers in a consistent and superior way was at the top of the list for Aetna. Aetna Specialty Pharmacy sought...

    Provided By Avaya

  • Case Studies // Sep 2009

    IP Communications Support Excellence in Customer Relations and Clinical Services

    Seattle, Washington - Group Health Cooperative and its subsidiary health carriers serve more than 600,000 residents of Washington State and Idaho. The challenge was to leverage the enterprise-wide IP communications architecture toward improvements in call handling, contact center efficiency, and other high-touch customer relations functions. As a long-time user of...

    Provided By Avaya

  • Webcasts // Feb 2010

    Unified Communications for Competitve Advantage

    Solve the problem of disconnected networks and communications applications. HP ProCurve network equipment and Avaya Aura Unified Communications solutions give businesses a competitive advantage by bringing together voice, video and data on a single IP network while lowering costs, increasing productivity and improving network performance.

    Provided By Avaya

  • White Papers // Feb 2010

    10 Things to Look for in a Communications System Support Provider

    Increasing market velocity, heightened competitive pressures and a tightened economy are driving organizations to rely on their communications systems more than ever to conduct business, stay in touch with customers and constituents, and achieve their strategic objectives. The urgency to maintain uninterrupted communications, coupled with the growing complexity of today's...

    Provided By Avaya