BMC Software

Displaying 241-280 of 306 results

  • Webcasts // Mar 2009

    Auditing Consideration for a BMC CONTROL-M Environment

    Information Technology is being scrutinized and governed by laws such as Sarbanes-Oxley Act. The attendee will find out where and what Information BMC CONTROL-M has to help the organization be compliant.

    Provided By BMC Software

  • Webcasts // Mar 2009

    Reduce the Effort Related to Configuration Change by Up to 90 Percent

    BMC Service Automation automates repetitive, manual tasks (such as provisioning, patching and compliance) to reduce the margin for error and allow IT to get things done more quickly. It also makes compliance standards and policies actionable. As a result, user will cut operations expense and increase the availability of the...

    Provided By BMC Software

  • Webcasts // Mar 2009

    How BMC Desktop Capture Can Accelerate Root Cause Analysis for Your Help Desk

    BMC is the first to apply the concept of a black box flight recorder to the IT help desk. One can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information...

    Provided By BMC Software

  • Webcasts // Mar 2009

    What a DB2 DBA Should Know About XML

    DB2 9 supports native XML, which means that one can deal with an XML data type as opposed to just storing XML in mechanisms such as large objects. The attendee of this webcast will learn the steps needed to connect to DB2 9, create objects, and manipulate.

    Provided By BMC Software

  • Case Studies // Mar 2009

    CSC Australia Selects BMC Remedy IT Service Management v7

    This IT infrastructure and services provider needed IT management tools that would allow it to seamlessly integrate with multiple providers and multiple systems. One of the biggest challenges was that it could not offer its customers proactive problem management. To solve this challenge, CSC Australia selected BMC Remedy IT Service...

    Provided By BMC Software

  • Case Studies // Mar 2009

    CARFAX Implements Business Service Management from BMC

    CARFAX is addressing the need for 24x7 information delivery by adopting IT Infrastructure Library? (ITIL?) best practices and implementing Business Service Management (BSM) solutions from BMC Software. This success story details how the CARFAX IT staff has created a sophisticated service management environment that automates batch scheduling, assesses the impact...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: CSC Australia

    One of the major challenges facing IT infrastructure and services providers is multisourcing. There is a growing tendency for customers to use a selection of specialist providers, rather than sourcing everything from a single supplier. This more 'Blended' approach to IT services procurement places renewed emphasis on vendors' capacity for...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: PHH Mortgage Services

    The financial crisis that struck in October 2008 hurt every firm in the financial services industry, even firms such as PHH Mortgage Services, which didn't participate in subprime lending activities. The company's sophisticated call center systems and state-of-the-art origination, underwriting, and processing engines ensure that customers receive fast, efficient, seamless...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: CARFAX

    The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial institutions that rely on CARFAX Vehicle History Reports feel the effect on their businesses. CARFAX is addressing the need for 24/7 information...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: Anonymous - Manufacturing Organization

    This manufacturing organization focuses its attention on delivering the business services that enable the company to manufacture and deliver superior products, maintain price competitiveness, and respond immediately to dealers and customers when they have questions or place orders. It's not an easy task. With BMC CONTROL-M and BMC CONTROL-M/Enterprise Manager,...

    Provided By BMC Software

  • Webcasts // Feb 2009

    How Flight Recorder Technology Can Enhance Your Help Desk

    BMC is the first to apply the concept of a black box flight recorder to the IT help desk. One can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information...

    Provided By BMC Software

  • Webcasts // Feb 2009

    Converting a DLI program to BMP

    This presenter of this webcast will run through the differences of DLI and BMP processing. Then the presenter will cover the various steps that must be completed in order to make the application program ready for a BMP region. Finally, the presenter will cover some techniques available via BMC APPLICATION...

    Provided By BMC Software

  • White Papers // Feb 2009

    Why You Should Take a Holistic Approach to ITIL and Service Support

    Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of ITIL. This approach facilitates seamless workflow within and across functional groups in an end-to-end, closed-loop manner. As a...

    Provided By BMC Software

  • White Papers // Jan 2009

    IMS Common Services Layer - An Introduction

    The Common Services Layer (CSL) simplifies systems management tasks. It provides a single system image and single point of control for shared resources across all IMS systems. The CSL enables one to issue Type 1 and Type 2 commands to multiple IMS systems at once. The IMS Console, which is...

    Provided By BMC Software

  • Webcasts // Jan 2009

    How to Get Started...BMC MAINVIEW for IMS Offline Reporting

    This webcast will discuss how to get started creating standard reports using BMC MAINVIEW for IMS Offline. From what PARMs need updating, to where to find skeleton JCL this webcast will guide through the steps and provide tips to help to get a jump start creating many useful reports.

    Provided By BMC Software

  • Webcasts // Jan 2009

    Controlling Explosive New Workload Growth:Trends and Best Practices From the BMC 2008 Mainframe Survey Results

    Mainframes are no longer the stodgy old legacy platform. The superior economics related to running complex, mission critical, mixed computing tasks on mainframes are driving the introduction of a wide variety of new workloads on a variety of virtualized and native z/OS environments. The presenters of this webcast discuss trends...

    Provided By BMC Software

  • White Papers // Jan 2009

    Better Visibility Into Change Management With Kinetic Calendar

    In large organizations, change management can affect thousands of individuals in various ways. Users in different functional groups and geographic regions may need different levels of notification about scheduled change events and unplanned outages to minimize their impact on business operations. Large enterprises may have to manage hundreds of changes...

    Provided By BMC Software

  • Webcasts // Jan 2009

    Simplifying Database Administration in DB2 9

    DB2 9 delivers many features, including new object types like universal table space and index on expression. The DB2 administration products need to support these new features; more importantly they need to help to implement them efficiently.

    Provided By BMC Software

  • Case Studies // Jan 2009

    Dai Nippon Printing Generates 93.5% ROI With the BMC Change Management Solution and ITIL

    Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four primary goals: Reach Kaizen of IT service management quality, increase operational capacity to handle more...

    Provided By BMC Software

  • Case Studies // Jan 2009

    BT Financial Group Adopts Business Service Management from BMC

    BT Financial Group's first experience with BMC solutions was with BMC Performance Manager. From there BT adopted a blend of event and service impact management systems in BMC Event Manager and BMC Atrium Orchestrator. Ultimately, BT Financial Group had taken significant steps toward implementing BMC Software's Business Service Management (BSM)...

    Provided By BMC Software

  • White Papers // Jan 2009

    Sun Chemical Manages Complex Batch

    Environment with Smaller Staff Read this success story to see how the world's largest producer of printing inks and pigments, Sun Chemical Corporation, uses the advanced enterprise scheduling capabilities of BMC Control-M to keep complex business-critical batch processes running effortlessly. Sun IT lead: "Without it, we would need at least...

    Provided By BMC Software

  • White Papers // Jan 2009

    EMA Radar Report: Which Workload Automation Vendors are Best?

    Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall, scoring above average on functionality and higher than any other vendor on architecture and integration."

    Provided By BMC Software

  • White Papers // Jan 2009

    Reduce IT Cost by Simplifying and Improving Data Center Operations Management

    IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.

    Provided By BMC Software

  • Case Studies // Jan 2009

    BMC Software Case Study: BT Financial Group

    Business IT is a relative newcomer to process automation. Whereas automotive and heavy equipment manufacturers have used software to smart-wire products and eliminate wearyingly repeatable tasks from engineering processes, IT management, until recently, had not adopted a similar approach to automating IT activities. Industry awareness of the significant resource and...

    Provided By BMC Software

  • Webcasts // Dec 2008

    Service Catalog Value Realization

    A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how does a service catalog help and how to get started? This webcast is regarding the critical value of a formal...

    Provided By BMC Software

  • Webcasts // Dec 2008

    An Analyst's View of BMC DB2 for z/OS Administration Tools

    The presenter of this webcast discusses his findings on how BMC Database Administration for DB2 provides real business value to those who make it a key part of their mainframe systems management strategy. The attendee will hear how the BMC products improve availability, performance, and productivity whilst reducing risk and...

    Provided By BMC Software

  • White Papers // Nov 2008

    The Value of Service Optimization

    Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT from a cost center to a value center. Service Optimization identifies underperforming infrastructure and application management processes within the data...

    Provided By BMC Software

  • Webcasts // Nov 2008

    Improving Database Performance in DB2 9

    DB2 9 for z/OS delivers many exciting features. BMC Database Performance for DB2 enables the complete automation of maintenance to support optimal database performance. The attendee of this webcast will learn about the latest release of BMC Database Performance for DB2 solution, DB2 9 support, and some future development plans.

    Provided By BMC Software

  • Webcasts // Nov 2008

    Manage Virtual Environments From Outside in and Inside Out

    Virtualization is the most significant technology trend to hit the industry in recent years. To be successful and attain the benefits one expects without jeopardizing service levels, he/she need to properly manage the virtual infrastructure as part of the overall enterprise. The attendee will learn how the BMC Software virtualization...

    Provided By BMC Software

  • Webcasts // Nov 2008

    Automate Routine Actions and Enforce Process in Virtual Environments

    What would it mean to the team's efficiency is time consuming, routine actions could be automated and executed by anyone on the team? What would it mean to the team's effectiveness if they could focus on taking action to support the business while automation documents all actions and ensures process...

    Provided By BMC Software

  • White Papers // Nov 2008

    Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management

    Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in development, or available to customers. One wouldn't know the recurring or nonrecurring product costs, the prices, or the sources of...

    Provided By BMC Software

  • White Papers // Nov 2008

    BMC Software: Integrating and Automating Composite Applications

    Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.

    Provided By BMC Software

  • Case Studies // Nov 2008

    Swiss Mobiliar Takes Application Performance to New Heights With BMC Software

    Swiss Mobiliar depends on DB2 for z/OS to support its application infrastructure, but they experienced emergency performance problems following an application deployment. Swiss Mobiliar needed a water-tight DB2 performance tuning solution to avoid problems - and the related costs. Swiss Mobiliar deployed BMC APPTUNE for DB2 to support the business...

    Provided By BMC Software

  • Case Studies // Nov 2008

    Specialized Financial Institution: Vendor Management for Compliance and IT Efficiency

    Specialized Financial Institution wanted to optimize vendor spending and simplifying regulatory compliance processes. The company's IT leadership team created a Vendor Management Office (VMO) and chose the BMC Vendor Relationship Management solution, part of the BMC IT Business Management Suite to support the VMO's activities. To further streamline compliance management,...

    Provided By BMC Software

  • Case Studies // Nov 2008

    BMC Software Case Study: Dresdner Kleinwort

    The challenge for Dresdner Kleinwort was to drive even more IT efficiency, while ensuring that IT investments are best aligned to the most profitable areas of the business. Dresdner Kleinwort chose the BMC IT Business Management suite for a comprehensive IT management solution to support the management of running the...

    Provided By BMC Software

  • Case Studies // Oct 2008

    BMC Software Case Study: Lennox International

    Lennox International wanted to keep revenue-generating manufacturing infrastructure running across a dozen distributed plants by without increasing IT support costs. As a solution Lennox International deployed Aeroprise Mobility for BMC Remedy Service Desk allows managers to monitor service performance and systems availability, while technicians receive, update and reassign incidents from...

    Provided By BMC Software

  • Case Studies // Oct 2008

    BMC Software Case Study: Holcim (US) Inc.

    Holcim (US) Inc. is a leading cement manufacturer and a subsidiary of Holcim Ltd., a Global 2000 company with 90,000 employees in 70 countries and $23.8 billion in 2007 sales. Holcim (US) Inc. wanted to reduce IT support cost and improve productivity of its IT support operations was required to...

    Provided By BMC Software

  • White Papers // Oct 2008

    Improve the Performance of BMC Recovery Manager With Multiplexing and Disk Optimization

    This paper describes two methods that can be used to significantly increase the performance of backups taken with the BMC Recovery Manager for Oracle product from BMC Software. The new multiplexing feature introduced with BMC Recovery Manager 5.5 enables one to run simultaneous dump processes and transmit the backup data...

    Provided By BMC Software

  • Webcasts // Oct 2008

    IMS Database Tuning: Reactive Vs Proactive

    Lets compare IMS database tuning using basic tuning rules of thumb compared to database tuning using BMC tools that assist both new and seasoned IMS DBAs manage complex environments.

    Provided By BMC Software

  • White Papers // Oct 2008

    Managing SQL Performance With BMC Software

    DB2 for z/OS is the premier IBM database management system for mainframe processing. DB2 performance is always a hot topic at conferences and user groups. Many software products have been written to address various aspects of DB2 system and application performance issues, ranging from performance monitors to software designed to...

    Provided By BMC Software

  • White Papers // Aug 2011

    BMC Cloud Lifecycle Management Managing Cloud Services From Request to Retirement

    Cloud computing has the potential to dramatically transform IT, increasing IT responsiveness to business needs, while simultaneously driving down the cost of infrastructure, platforms, and applications. At the same time, the very nature of operating a cloud environment has the potential to increase IT scale and complexity. More virtual machines,...

    Provided By BMC Software

  • White Papers // Oct 2009

    IT Survey Results: Mainframe Is an Engine of Business Growth and a Reason for Optimism

    Changing economic conditions have caused many IT organizations to refocus their priorities. They have generally slowed investments in new applications and general purpose mainframe capacity. Many organizations are now focusing on improving the efficiency and effectiveness of their current mainframe installations to leverage the platform as a consolidation platform and,...

    Provided By BMC Software

  • White Papers // Oct 2013

    Exploring Business and IT Friction: Myths and Realities

    Is IT Friction Causing Decreasing Value for Your Organization? This white paper outlines key issues that cause friction between business users and IT, such as: Gaps in customer satisfaction and the perceived value of services Inadequate IT support, which decreases productivity and revenue Lack of communication and...

    Provided By BMC Software

  • Product Specs // Oct 2013

    Happy Users, Happier IT: A Dream World Becomes Reality

    Connected people are accustomed to convenience and simplicity when they use technology. To stay productive at work, they demand faster, easier access to IT services, wherever they are. BMC Software meets the changing demands of service delivery with a new approach to IT self-service. MyIT gives users everything they need...

    Provided By BMC Software

  • White Papers // Jul 2009

    Gartner's Magic Quadrant for IT Event Correlation and Analysis

    Before investing in an event management solution, you'll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis, and...

    Provided By BMC Software

  • White Papers // Dec 2009

    Seven Ways ITIL Can Help You in an Economic Downturn

    IT Infrastructure Library? (ITIL?) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and poised...

    Provided By BMC Software

  • White Papers // Dec 2009

    Tackle the Challenges of Virtualization Management

    Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process - from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.

    Provided By BMC Software

  • White Papers // Dec 2009

    Unlock the Hidden IT Opportunities in Troubled Economic Times

    IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes,...

    Provided By BMC Software

  • Webcasts // Oct 2009

    Zions Bancorporation Customer Case Study

    Leading bank shares best practices, results of IT compliance implementation. Attend the webinar Zions Bancorporation is a leader in SBA lending, public finance advisory services, and agricultural finance. Which means compliance is critical, both to internal workflows and legal mandates like Sarbanes-Oxley. With nearly 25% of the...

    Provided By BMC Software

  • Webcasts // Sep 2009

    Virtual Lifecycle Management

    Overrun by virtual sprawl? Frustrated with the complexity of your virtual environment ? Struggling to balance agility with control? Join BMC and learn how IT organizations have addressed these challenges, smoothly integrating new virtualized environments with their existing IT processes, tools, and staff. You'll learn about the major...

    Provided By BMC Software

  • Case Studies // Mar 2009

    CARFAX Implements Business Service Management from BMC

    CARFAX is addressing the need for 24x7 information delivery by adopting IT Infrastructure Library? (ITIL?) best practices and implementing Business Service Management (BSM) solutions from BMC Software. This success story details how the CARFAX IT staff has created a sophisticated service management environment that automates batch scheduling, assesses the impact...

    Provided By BMC Software

  • Webcasts // Sep 2008

    BMC CONTROL-M Version 6.4 for Distributed Systems - What's All the Buzz About!

    This webcast will introduce many of the new and exciting features found in the upcoming CONTROL-M release. The attendee will find out how this version can help to run the business.

    Provided By BMC Software

  • Webcasts // Sep 2008

    What's NEW in BMC ProactiveNet Analytics V7.6

    The attendee of this webcast will learn about new and improved BMC and Third Party integrations in the new BMC ProactiveNet Analytics V7.6 release. This includes new and improved integrations for PATROL, the BMC Performance Manager Portal, BMC Event Manager, as well as HP OpenView Operations and Microsoft Operations Manager....

    Provided By BMC Software

  • Webcasts // Aug 2008

    Understanding Backup and Recovery in DB2 9

    DB2 9 introduces several new object types that have to be managed for backup and recovery. The PureXML feature creates a new level of complexity for managing the recovery process. Another new storage technology in DB2 9 is the universal table space, a mix of segmented space management with partitioning...

    Provided By BMC Software

  • Webcasts // Jun 2008

    Improving Tape Management With BMC CONTROL-T

    This webcast will highlight the improvements in efficiency and costs to be obtained by using the modern facilities of BMC CONTROL-M Tape. It will show BMC CONTROL-M Tape's features, ease of use, ease of migration and tight integration with BMC CONTROL-M.

    Provided By BMC Software

  • Webcasts // Jun 2008

    BMC Remedy Asset Management

    The complexity and changes in today's distributed IT environments make it difficult to manage the costs, compliance, and operational requirements of IT assets. BMC Remedy Asset Management helps to lower IT costs, manage compliance, and improve the return on capital with an operational approach to lifecycle, inventory, contract, and cost...

    Provided By BMC Software

  • Webcasts // Jun 2008

    BMC MAINVIEW for DB2 Thread History/Tracing

    This webcast will provide BMC MAINVIEW for DB2 users with "Best Practices" in regard to setting up thread history data collection, retrieving thread history details online, and managing DB2 application and exception traces that get started by BMC MAINVIEW for DB2.

    Provided By BMC Software

  • Webcasts // Jun 2008

    Discovering BMC CONTROL-D's Extended Solutions

    The attendee of this webcast will see how to set up CONTROL-D Agents to capture reports from Distributed platforms and write them directly into the CONTROL-D Repository making them immediately available for On-line Viewing, Distribution and Long Term Archive.

    Provided By BMC Software

  • Webcasts // Feb 2008

    Using BMC CONTROL-M and IOA API's to Help Simplify Automation, Analysis & Reporting

    This webcast will cover the functionality and usage of the CONTROL-M and IOA Application Programming Interfaces.

    Provided By BMC Software

  • Webcasts // Jul 2009

    What's New in BMC BladeLogic Operations Manager

    The attendee of this webcast will learn more about the latest releases across the BMC BladeLogic product family and how one can benefit from these improvements to maximize the full value of the installation. The new reporting module will be discussed as well as complementary solutions for network and desktop...

    Provided By BMC Software

  • Webcasts // Jun 2009

    Managing Iron With BMC Software and Sentry Software

    Systems, applications and virtual systems all rely on healthy hardware components. The attendee of this webcast will learn more about how BMC and Sentry can detect and isolate hardware failures in the servers and in the Storage Area Network (SAN). The presenter will discover also which servers, switches or disk...

    Provided By BMC Software

  • White Papers // Jul 2010

    Next Generation Service Delivery: Fast Forward to Enterprise Cloud Computing

    Many IT organizations are struggling to cope with the ever-growing complexity of the IT infrastructure in today's data centers. To compound this challenge, they must also balance the need to respond to pressure for delivering IT services faster and more cost effectively than ever before. As a result of these...

    Provided By BMC Software

  • White Papers // Nov 2008

    BMC Software: Integrating and Automating Composite Applications

    Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.

    Provided By BMC Software

  • White Papers // Dec 2009

    Service Desk Consolidation Insight

    If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste. This highly successful strategy is yielding dramatic...

    Provided By BMC Software

  • White Papers // Dec 2009

    Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency

    Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize...

    Provided By BMC Software

  • White Papers // Dec 2009

    Proactive Operations: The Dynamic Data Center

    To deliver the right services at the right time, IT must deliver them at agreed-upon service levels and in a cost-effective manner, all while maintaining compliance with internal policies and external regulations. To meet the challenge, IT organizations must take a new approach to managing the complex and highly dynamic...

    Provided By BMC Software

  • White Papers // Jan 2009

    Sun Chemical Manages Complex Batch

    Environment with Smaller Staff Read this success story to see how the world's largest producer of printing inks and pigments, Sun Chemical Corporation, uses the advanced enterprise scheduling capabilities of BMC Control-M to keep complex business-critical batch processes running effortlessly. Sun IT lead: "Without it, we would need at least...

    Provided By BMC Software

  • White Papers // Jan 2009

    EMA Radar Report: Which Workload Automation Vendors are Best?

    Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall, scoring above average on functionality and higher than any other vendor on architecture and integration."

    Provided By BMC Software

  • White Papers // Jan 2009

    Reduce IT Cost by Simplifying and Improving Data Center Operations Management

    IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.

    Provided By BMC Software

  • Case Studies // Jan 2009

    Dai Nippon Printing Generates 93.5% ROI With the BMC Change Management Solution and ITIL

    Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four primary goals: Reach Kaizen of IT service management quality, increase operational capacity to handle more...

    Provided By BMC Software

  • Case Studies // May 2010

    Reaching for the Clouds: Achieving the Business Benefits of Cloud Computing

    Cloud computing is driving a great deal of IT investment. Concur Technologies embraced BSM for Cloud Computing as they were facing many problems. Theirs first problem was users must have a mechanism for selecting their preferences from a set of options and for initiating a workflow to generate this resource...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: CSC Australia

    One of the major challenges facing IT infrastructure and services providers is multisourcing. There is a growing tendency for customers to use a selection of specialist providers, rather than sourcing everything from a single supplier. This more 'Blended' approach to IT services procurement places renewed emphasis on vendors' capacity for...

    Provided By BMC Software

  • Case Studies // Jan 2010

    BMC Software Case Study: Bank CIMB Niaga

    Promises of synergy are fulfilled when the entities coming together are subsequently re-organized so that people and systems work together. The 2008 merger of Indonesian banks Lippo Bank and CIMB Niaga immediately created one of Indonesia's largest banks and contributed to CIMB becoming one of the largest South East Asian...

    Provided By BMC Software

  • Case Studies // Oct 2009

    BMC Software Case Study: Concur

    Concur is committed to helping clients drive down the costs out of business through innovation. That means constantly improving its solutions to meet changing customer needs and expectations for functionality, flexibility, and availability. Clients use their systems to book trips and handle their expense reporting. And while clients will tolerate...

    Provided By BMC Software

  • Case Studies // Jan 2010

    BMC Software Case Study: BITMARCK TECHNIK GMBH

    BITMARCK TECHNIK GMBH is a leading IT services provider specialized in outsourcing and portal solutions within the health insurance sector. If the IMS databases that support these application were disorganized or damaged, performance and availability would suffer - and that means customer service would be impacted. If the DAKIDIS application...

    Provided By BMC Software

  • Case Studies // Apr 2009

    BMC Software Case Study: SIA-SSB

    The SIA-SSB DB2 database administration team was using other utilities to help re-organize database objects based on custom thresholds. The root cause of SIA-SSB's concerns surrounded the reorganization of the DB2 authorization tables, which was undertaken using another utility. This caused timeouts to the business application, while other change management...

    Provided By BMC Software

  • Case Studies // Jan 2010

    BMC Software Case Study: J.B. Hunt Transport Services, Inc.

    Senior management at J.B. Hunt is committed to "A relentless pursuit of continuous improvement" in all aspects of the company's business. For IT, that means setting and achieving rigorous goals for availability and other key performance indicators. The IT staff had been using the same legacy batch scheduling and DB2...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: PHH Mortgage Services

    The financial crisis that struck in October 2008 hurt every firm in the financial services industry, even firms such as PHH Mortgage Services, which didn't participate in subprime lending activities. The company's sophisticated call center systems and state-of-the-art origination, underwriting, and processing engines ensure that customers receive fast, efficient, seamless...

    Provided By BMC Software

  • Case Studies // Jan 2009

    BMC Software Case Study: BT Financial Group

    Business IT is a relative newcomer to process automation. Whereas automotive and heavy equipment manufacturers have used software to smart-wire products and eliminate wearyingly repeatable tasks from engineering processes, IT management, until recently, had not adopted a similar approach to automating IT activities. Industry awareness of the significant resource and...

    Provided By BMC Software

  • Case Studies // Jun 2009

    EDF Energy Puts Its Job Scheduling Under the BMC Software Umbrella

    How does one effectively manage up to 8,000 daily job schedules quickly and cost effectively? That was the challenge facing one of the UK's leading energy companies, EDF Energy. By introducing the BMC CONTROL-M production scheduling solution across its distributed infrastructure, one of the UK's largest energy companies is benefiting...

    Provided By BMC Software