BMC Software

Displaying 1-40 of 362 results

  • Product Specs // Oct 2013

    Happy Users, Happier IT: A Dream World Becomes Reality

    Connected people are accustomed to convenience and simplicity when they use technology. To stay productive at work, they demand faster, easier access to IT services, wherever they are. BMC Software meets the changing demands of service delivery with a new approach to IT self-service. MyIT gives users everything they need...

    Provided By BMC Software

  • White Papers // Oct 2013

    Exploring Business and IT Friction: Myths and Realities

    Is IT Friction Causing Decreasing Value for Your Organization? This white paper outlines key issues that cause friction between business users and IT, such as: Gaps in customer satisfaction and the perceived value of services Inadequate IT support, which decreases productivity and revenue Lack of communication and...

    Provided By BMC Software

  • Webcasts // Feb 2013

    On-demand Webcast: ITAM and ITSM are converging but they should never have been apart

    For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in...

    Provided By BMC Software

  • Webcasts // Nov 2012

    Build The 2013 Social Enterprise

    Social media has emerged as a dominant force in personal and professional applications. It permeates every business department from marketing and IT support to the executive office. In this live event, expert speakers will analyze how various professional disciplines can leverage social media to drive customer engagement and collaboration. ...

    Provided By BMC Software

  • White Papers // Oct 2012

    Why I.T. Support Should Embrace Social Media

    The incredible growth of social media hasn't slowed over the past few years. Today, more than 30% of the world's population is online, with social media occupying more of people's time and activity than any other online endeavor. The content people create on social media amounts to more than 250...

    Provided By BMC Software

  • White Papers // Sep 2012

    Workload Automation: Helping Cloud Computing Take Flight

    Businesses are moving workloads out of traditional data centers and into the cloud as they seek to become more agile and cost-effective. Cloud computing provides an alternative model for IT infrastructure and application sourcing and delivery. However, IT organizations that leverage cloud computing may also be overlooking another big opportunity....

    Provided By BMC Software

  • Videos // Jan 2012

    Demo BMC Cloud Management

    Discover how BMC can meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - including the flexibility of configurable multi-tier cloud services, the control of policy-based management, and the usability of...

    Provided By BMC Software

  • Videos // Jan 2012

    Planning a Move to the Cloud?

    The complexity of cloud computing warrants a unique approach to planning. Deciding what to transition and where to begin is a common challenge. As you secure budget & buy-in, expert guidance can be quite helpful.

    Provided By BMC Software

  • Videos // Jan 2012

    BMC Cloud Lifecycle Management

    BMC offers a complete solution for establishing and enabling a cloud environment, including a service catalog that defines service offerings, a self-service portal for procuring resources and management capabilities to control your cloud. By bringing together the best practices of Business Service Management with the flexibility and efficiency of...

    Provided By BMC Software

  • White Papers // Jan 2012

    Looking Ahead: A Cloud Report from 2015

    Here at BMC, we spend a lot of time thinking about the future of cloud computing - what it means for IT organizations, for businesses, and for the CIOs who have to make information technology work for businesses. So we asked our own CIO, Mark Settle, to write a "letter...

    Provided By BMC Software

  • White Papers // Jan 2012

    One Size Does Not Fit All: The Case for the Custom Cloud

    Cloud computing is broadly defined as an IT model that grants specific users both the permission and the ability to request a certain amount of computing resources through an automated interface. The resources are then expected to be delivered shortly thereafter through an automated provisioning process.

    Provided By BMC Software

  • White Papers // Jan 2012

    Viewpoint Focus on Cloud Computing

    Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud environment can definitely maximize the value IT provides to your business and your customers.

    Provided By BMC Software

  • White Papers // Nov 2011

    5 steps from scheduler to enterprise workload automation

    A patchwork of job schedulers can cause many inefficiencies, hindering IT's ability to serve the business. An enterprise approach solves these issues and adds new value. Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service.

    Provided By BMC Software

  • White Papers // Nov 2011

    Switching Schedulers - Not As Complicated As You Think

    Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks. Read how BMC can help realize goals like reduced cost, top-down visibility, improved SLAs, and a single enterprise view across all platforms.

    Provided By BMC Software

  • White Papers // Nov 2011

    Order from chaos with data center automation

    These days, IT needs to deliver multiple services in an increasingly complex infrastructure. Data center automation helps, but can be limited by silos. The solution? A pragmatic data center automation environment that meets the needs of both IT and business users.

    Provided By BMC Software

  • White Papers // Aug 2011

    BMC Cloud Lifecycle Management Managing Cloud Services From Request to Retirement

    Cloud computing has the potential to dramatically transform IT, increasing IT responsiveness to business needs, while simultaneously driving down the cost of infrastructure, platforms, and applications. At the same time, the very nature of operating a cloud environment has the potential to increase IT scale and complexity. More virtual machines,...

    Provided By BMC Software

  • White Papers // May 2011

    Workload Automation Challenges and Opportunities

    Enterprise IT workload environments are becoming more complex, dynamic, and unpredictable. Traditional static batch processing workloads are being run side by side with dynamic business critical composite applications and process flows that can have highly variable resource consumption requirements and peak hours. Organizations are also aggressively implementing private and hybrid...

    Provided By BMC Software

  • Webcasts // Jan 2011

    BMC IT Service Desk on RemedyForce

    The attendees of this webcast will learn how BMC IT Service Desk on RemedyForce delivers cloud-enabled service desk, self-service, change, and inventory management capabilities hosted on the number one SaaS platform from Salesforce.com.

    Provided By BMC Software

  • Webcasts // Jan 2011

    BMC MainView for DB2 - Version 9.2 "Refresher" Course

    With the release of BMC Mainview for DB2 v9.2 in November 2008, many improvements were introduced, including: thread accounting history retrieval, conversion of FullScreen functions to Window views, hybrid views and more. Since then, several SPEs have also been released to further improve the usability and functionality of MainView for...

    Provided By BMC Software

  • Webcasts // Dec 2010

    Maximizing Business Value With BMC Control-M

    The attendees of this webcast will learn how customers are taking advantage of BMC Control-M. The presenter of this webcast will explain how to deliver key business functionality that separates them from their competition.

    Provided By BMC Software

  • Webcasts // Dec 2010

    Extend Your Capacity Management to the Cloud

    As virtualization and cloud computing become ever more prevalent, IT organizations must implement a capacity management process across these complex hybrid environments to effectively deliver cost-effective capacity and business service performance. the attendees of this webcast will Learn how one can deliver optimum IT capacity in the cloud with business-aware...

    Provided By BMC Software

  • Webcasts // Dec 2010

    What's Next in Achieving Proactive IT Operations?

    the presenter of this webcast will shows how BMC ProactiveNet Performance Manager (BPPM) helps deliver value today in support of key business drivers (Improve availability, reduce IT costs, accountability to service targets, enable virtualization and cloud computing). By the end of the Webinar, one will: Understand how through a unified...

    Provided By BMC Software

  • Webcasts // Dec 2010

    The Right Cloud for You: Planning and Building Cloud Environments

    One knows one will embrace the cloud, and may have already started planning or building one - but questions still linger. The presenter of this webcast will answers to the cloud challenges in this informative webinar. The presenter will cover topics such as: What are the key design considerations of...

    Provided By BMC Software

  • Webcasts // Dec 2010

    Save YOUR Energy - Automating NERC CIP Compliance

    Save the energy - automate NERC CIP compliance. The attendees of this webcast will learn more about how one can automate the provisioning, configuration, tracking, and reporting of digital and analog assets to automate key NERC CIP processes.

    Provided By BMC Software

  • Webcasts // Dec 2010

    IT Service Management: Reality, Practicality and Evolution

    In IT Service Management, progress is usually driven by changes in technology. However, expectations, business requirements and economics now play a greater role as organizations truly assess where they want to be and what they want to accomplish in the future. IT Service Management is morphing into a new age...

    Provided By BMC Software

  • Webcasts // Dec 2010

    Improve Application Availability: Tracking Transactions Across Subsystems

    As applications become more complex the ability to determine the cause of a slow down in application performance is more elusive than ever. And it has become increasingly difficult to quickly find the root cause behind the slow down (CICS, DB2, IMS, MQ, etc). Learn the best practices around analyzing...

    Provided By BMC Software

  • Webcasts // Dec 2010

    AMIGO Upgrade Service for Control-M

    This webcast will discuss the new Control-M upgrade service called "AMIGO" - Assisting MIGration Operations. The AMIGO service includes a planning checklist, upgrade steps, problems to avoid, and most importantly a chance to review the upgrade plan with the on-call team for the target date.

    Provided By BMC Software

  • Webcasts // Dec 2010

    BMC Service Desk on Force.com

    The presenter of this webcast will explain BMC Service Desk on Force.com delivers cloud-enabled service desk, self-service, and inventory management capabilities hosted on the number one SaaS platform from Salesforce.com.

    Provided By BMC Software

  • Webcasts // Nov 2010

    BMC Remedy OnDemand Webinar

    BMC Remedy OnDemand provides all of the benefits of the industry-leading software - while eliminating the cost of maintenance, administration and infrastructure through a SaaS delivery model.

    Provided By BMC Software

  • Podcasts // Nov 2010

    Simplify, Improve, and Save with Dynamic Workload Management, with John McKenny

    It's no surprise that IT organizations need to simplify and control complex business processes while reducing costs. That's why it's important to identify underperforming management processes within the data center and systematically make these processes more effective by using a combination of best practices and intelligent automation. Join us in...

    Provided By BMC Software

  • Webcasts // Nov 2010

    HALDB Best Practices

    The attendees of this webcast will learn about IMS High Availability Large DataBases (HALDBs) in this informative webcast. The presenter interviewed several users and compiled a comprehensive set of best practices for moving to and maintaining HALDBs.

    Provided By BMC Software

  • Webcasts // Nov 2010

    Regain Middleware Control to Find and Fix Application Problems Fast

    Is any one getting tired of getting calls from the office on the days off? Spending so much time putting out middleware fires not only limits the time one get to spend on high priority projects - it can also limit the time one have to watch the favorite sports...

    Provided By BMC Software

  • Webcasts // Nov 2010

    Proactive and Automated IT Operations: 5 Key Success Factors

    Address the primary data center challenges by automating key tasks and processes - and begin to quickly realize the benefits of Business Service Management (BSM). BMC Software's BSM solution provides a comprehensive approach to data center automation, which eliminates manual and isolated tasks across distributed environments and technologies. The speaker...

    Provided By BMC Software

  • Webcasts // Nov 2010

    BMC Control-M for Advanced File Transfer

    File transfers are commonly used in IT to move information between different applications and to process transactions that are time and data sensitive. While many businesses make decisions based on information they receive through files, more often than not failures and delays that occur during file transfers are discovered late....

    Provided By BMC Software

  • Webcasts // Nov 2010

    Cheaper, Faster & Better: Monitoring z/OS in the Age of zEnterprise

    Life would really be great for systems programmers if only the management of z/OS could be done quickly, easily, and cost effectively. Is that just wishful thinking or could that really happen? The answer to that question is yes. The attendees of this webcast will hear how common infrastructure, accurate...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Service Cost Management: Extending the Power and Value of Service Request Management

    Extend the value of automated request fulfillment by adding financial transparency into IT service costs and consumption with Service Cost Management. With Service Cost Management one can effectively communicate and collaborate with the customers regarding IT services and their costs, including how those services are being consumed and by whom,...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Bitten by the 64-Bit Programming Bug?

    This webcast discusses IMS V11 features relating to the use of 64-bit storage. Topics include log buffers backed by 64-bit real storage, Fast Path Buffer Manager, ACBLIB member caching, as well as adaptation to running in a 64-bit environment from a vendor perspective. The attendees of this webcast real world...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Empower Your Middleware Team With Self-Service Administration of WebSphere MQ

    IT and middleware managers, administrators, and application developers need an easy-to-use and secure tool to perform common tasks in WebSphere MQ environments. How do the WebSphere MQ administrators effectively manage multiple platforms securely and remotely? How do the developers test their application integration interfaces today without being a burden to...

    Provided By BMC Software

  • Webcasts // Oct 2010

    BMC MainView Explorer? How You May Reduce CPU Cycles

    The attendees of this webcast will learn how one might be able to reduce CPU cycles with the use of BMC MainView Explorer. One will also learn how to monitor performance with the help of containers, and learn other enhancements one will find useful. BMC MainView Explorer is the GUI...

    Provided By BMC Software

  • Webcasts // Oct 2010

    2010 BMC Control-M Migrations/Upgrade Resources

    The presenter of this webcast will discusses the new Control-M migration service called "AMIGO" - Assisting Migration Operations. The AMIGO service includes: A planning checklist, migration steps and problems to avoid. Most importantly, one will get a chance to review the migration plan with the on-call BMC Customer Support team!

    Provided By BMC Software

  • Webcasts // Jan 2011

    BMC MainView for DB2 - Version 9.2 "Refresher" Course

    With the release of BMC Mainview for DB2 v9.2 in November 2008, many improvements were introduced, including: thread accounting history retrieval, conversion of FullScreen functions to Window views, hybrid views and more. Since then, several SPEs have also been released to further improve the usability and functionality of MainView for...

    Provided By BMC Software

  • Webcasts // Dec 2010

    Improve Application Availability: Tracking Transactions Across Subsystems

    As applications become more complex the ability to determine the cause of a slow down in application performance is more elusive than ever. And it has become increasingly difficult to quickly find the root cause behind the slow down (CICS, DB2, IMS, MQ, etc). Learn the best practices around analyzing...

    Provided By BMC Software

  • Webcasts // Dec 2010

    IT Service Management: Reality, Practicality and Evolution

    In IT Service Management, progress is usually driven by changes in technology. However, expectations, business requirements and economics now play a greater role as organizations truly assess where they want to be and what they want to accomplish in the future. IT Service Management is morphing into a new age...

    Provided By BMC Software

  • Webcasts // Dec 2010

    The Right Cloud for You: Planning and Building Cloud Environments

    One knows one will embrace the cloud, and may have already started planning or building one - but questions still linger. The presenter of this webcast will answers to the cloud challenges in this informative webinar. The presenter will cover topics such as: What are the key design considerations of...

    Provided By BMC Software

  • Webcasts // Nov 2010

    BMC Remedy OnDemand Webinar

    BMC Remedy OnDemand provides all of the benefits of the industry-leading software - while eliminating the cost of maintenance, administration and infrastructure through a SaaS delivery model.

    Provided By BMC Software

  • Webcasts // Nov 2010

    HALDB Best Practices

    The attendees of this webcast will learn about IMS High Availability Large DataBases (HALDBs) in this informative webcast. The presenter interviewed several users and compiled a comprehensive set of best practices for moving to and maintaining HALDBs.

    Provided By BMC Software

  • Webcasts // Nov 2010

    Regain Middleware Control to Find and Fix Application Problems Fast

    Is any one getting tired of getting calls from the office on the days off? Spending so much time putting out middleware fires not only limits the time one get to spend on high priority projects - it can also limit the time one have to watch the favorite sports...

    Provided By BMC Software

  • Webcasts // Nov 2010

    Proactive and Automated IT Operations: 5 Key Success Factors

    Address the primary data center challenges by automating key tasks and processes - and begin to quickly realize the benefits of Business Service Management (BSM). BMC Software's BSM solution provides a comprehensive approach to data center automation, which eliminates manual and isolated tasks across distributed environments and technologies. The speaker...

    Provided By BMC Software

  • Webcasts // Nov 2010

    BMC Control-M for Advanced File Transfer

    File transfers are commonly used in IT to move information between different applications and to process transactions that are time and data sensitive. While many businesses make decisions based on information they receive through files, more often than not failures and delays that occur during file transfers are discovered late....

    Provided By BMC Software

  • Webcasts // Nov 2010

    Cheaper, Faster & Better: Monitoring z/OS in the Age of zEnterprise

    Life would really be great for systems programmers if only the management of z/OS could be done quickly, easily, and cost effectively. Is that just wishful thinking or could that really happen? The answer to that question is yes. The attendees of this webcast will hear how common infrastructure, accurate...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Service Cost Management: Extending the Power and Value of Service Request Management

    Extend the value of automated request fulfillment by adding financial transparency into IT service costs and consumption with Service Cost Management. With Service Cost Management one can effectively communicate and collaborate with the customers regarding IT services and their costs, including how those services are being consumed and by whom,...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Bitten by the 64-Bit Programming Bug?

    This webcast discusses IMS V11 features relating to the use of 64-bit storage. Topics include log buffers backed by 64-bit real storage, Fast Path Buffer Manager, ACBLIB member caching, as well as adaptation to running in a 64-bit environment from a vendor perspective. The attendees of this webcast real world...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Empower Your Middleware Team With Self-Service Administration of WebSphere MQ

    IT and middleware managers, administrators, and application developers need an easy-to-use and secure tool to perform common tasks in WebSphere MQ environments. How do the WebSphere MQ administrators effectively manage multiple platforms securely and remotely? How do the developers test their application integration interfaces today without being a burden to...

    Provided By BMC Software

  • Webcasts // Oct 2010

    BMC MainView Explorer? How You May Reduce CPU Cycles

    The attendees of this webcast will learn how one might be able to reduce CPU cycles with the use of BMC MainView Explorer. One will also learn how to monitor performance with the help of containers, and learn other enhancements one will find useful. BMC MainView Explorer is the GUI...

    Provided By BMC Software

  • Webcasts // Oct 2010

    2010 BMC Control-M Migrations/Upgrade Resources

    The presenter of this webcast will discusses the new Control-M migration service called "AMIGO" - Assisting Migration Operations. The AMIGO service includes: A planning checklist, migration steps and problems to avoid. Most importantly, one will get a chance to review the migration plan with the on-call BMC Customer Support team!

    Provided By BMC Software

  • Webcasts // Oct 2010

    Improve Service, Reduce Costs and Minimize Service Outages With BMC Batch Impact Manager

    A single job failure can have a significant effect on batch processing service levels. BMC Batch Impact Manager provides: proactive alerts about issues affecting the critical batch services, impact analysis and alternative remediation simulation and fast resolution. Attendees of this webinar will discover how BMC Batch Impact Manager can assist...

    Provided By BMC Software

  • Case Studies // May 2010

    Ensuring the Integrity of Airline Tariff Data and the DB2 Structures in Which It Resides

    As early as the 1940s, the airline industry recognized that centralizing the distribution of airline tariff s would be essential to containing costs and ensuring the fast, efficient pricing and issuance of tickets. Ultimately their consolidation efforts resulted in the founding of Airline Tariff Publishing Company (ATPCO). ATPCOs Manual processes...

    Provided By BMC Software

  • Case Studies // Jul 2010

    Software-as-a-Service Model (SaaS) Delivers Robust ITSM Functionality, Easy Implementation and Real-Time Upgrades at Half the Cost of On-Premise Solution

    No organization in the United States offers more to dog owners than the American Kennel Club (AKC). Founded in 1884, this "club of clubs" is committed to promoting the sport of purebred dogs and breeding for type and function. The AKC supports 613 member clubs and nearly 5,000 affiliated clubs....

    Provided By BMC Software

  • Case Studies // Jun 2008

    Transforming IT Service Management to Support Business Agility, Innovation, and Risk Taking

    Bayview Financial Holdings, L.P. is one of those leaders. One of Bayview's basic tenets is to "Foresee change, and adapt quickly." Innovating, taking risks, and sharing ideas to improve the company are key elements of that tenet. Bayviews Manual approvals delayed fulfillment of service requests and implementation of IT changes...

    Provided By BMC Software

  • Case Studies // Oct 2010

    I/o Data Centers

    i/o Data Centers designs, engineers, and delivers data center as a service to the world's largest enterprises. They need solution for rapidly growing customer base required the automation of key processes, mandate from management to have greater visibility into overall customer service response performance and change management processes need to...

    Provided By BMC Software

  • White Papers // Sep 2012

    Workload Automation: Helping Cloud Computing Take Flight

    Businesses are moving workloads out of traditional data centers and into the cloud as they seek to become more agile and cost-effective. Cloud computing provides an alternative model for IT infrastructure and application sourcing and delivery. However, IT organizations that leverage cloud computing may also be overlooking another big opportunity....

    Provided By BMC Software

  • Case Studies // Jun 2008

    BMC BladeLogic Operations Manager Slashes Time to Create and Manage Remote Backup Servers

    Arsenal Digital Solutions needed to reduce the time, effort and cost of remotely creating and managing remote backup servers at its customers' sites. Their business goals included: grow revenue without adding IT staff; expand the capabilities of its services portfolio of remote backup and data protection offerings; create and package...

    Provided By BMC Software

  • Case Studies // Jul 2008

    Business Service Management as a Key Success Factor for SFS Services AG

    SFS services was faced with the challenge of adapting its services for the three operational Group companies to cope with the rapidly changing conditions of the modern business world and to link the IT infrastructure more closely with business processes. As of today SFS services have in production Service Assurance...

    Provided By BMC Software

  • Case Studies // Jun 2009

    EDF Energy Puts Its Job Scheduling Under the BMC Software Umbrella

    How does one effectively manage up to 8,000 daily job schedules quickly and cost effectively? That was the challenge facing one of the UK's leading energy companies, EDF Energy. By introducing the BMC CONTROL-M production scheduling solution across its distributed infrastructure, one of the UK's largest energy companies is benefiting...

    Provided By BMC Software

  • Case Studies // Jan 2009

    BMC Software Case Study: BT Financial Group

    Business IT is a relative newcomer to process automation. Whereas automotive and heavy equipment manufacturers have used software to smart-wire products and eliminate wearyingly repeatable tasks from engineering processes, IT management, until recently, had not adopted a similar approach to automating IT activities. Industry awareness of the significant resource and...

    Provided By BMC Software

  • Case Studies // Jun 2008

    Online Brokerage Exercises Valuable Option: Using BMC Application Problem Resolution to Solve Problems More Quickly

    Three things about the leading online brokerage, optionsXpress, cannot be overstated: the challenge inherent in its IT environment; the high expectations of its customer base; and the industry recognition that optionsXpress is winning for brilliantly rising to both. optionsXpress needed to provide a virtually trouble-free online experience, despite an extremely...

    Provided By BMC Software

  • Case Studies // Jan 2010

    BMC Software Case Study: BITMARCK TECHNIK GMBH

    BITMARCK TECHNIK GMBH is a leading IT services provider specialized in outsourcing and portal solutions within the health insurance sector. If the IMS databases that support these application were disorganized or damaged, performance and availability would suffer - and that means customer service would be impacted. If the DAKIDIS application...

    Provided By BMC Software

  • Case Studies // May 2008

    BMC BladeLogic Helps Virgin Mobile Meet the IT Compliance Challenge

    Virgin Mobile has a highly-integrated IT environment, supporting a host of different applications ranging from CRM to bank sort code tools to credit reporting. Server management issues had Virgin Mobile looking at Data Center Automation to address application release management and configuration change control management. Virgin Mobile chose BMC BladeLogic...

    Provided By BMC Software

  • Case Studies // Jan 2010

    BMC Software Case Study: Pacific Life Insurance Company

    Pacific Life always has been known as an early adopter of technology. The goal was to exploit economies of scale; reduce support, maintenance, and training needs; improve quality while reducing complexity; and optimize reusability throughout the company. Early on, the Information Technology Services group identified incident, problem, and change management...

    Provided By BMC Software

  • Case Studies // May 2008

    BMC Software Case Study: The Chicago Mercantile Exchange

    Since its inauguration, GLOBEX has become a pivotal part of the CME's $526 million annual operations, which generated 640.2 million contracts with an underlying value of $333.7 trillion in 2003. While migrating part of its server base to Linux, the CME needed to ensure the reliability of its Linux servers,...

    Provided By BMC Software

  • Case Studies // Jan 2010

    BMC Software Case Study: J.B. Hunt Transport Services, Inc.

    Senior management at J.B. Hunt is committed to "A relentless pursuit of continuous improvement" in all aspects of the company's business. For IT, that means setting and achieving rigorous goals for availability and other key performance indicators. The IT staff had been using the same legacy batch scheduling and DB2...

    Provided By BMC Software

  • Case Studies // Apr 2009

    BMC Software Case Study: SIA-SSB

    The SIA-SSB DB2 database administration team was using other utilities to help re-organize database objects based on custom thresholds. The root cause of SIA-SSB's concerns surrounded the reorganization of the DB2 authorization tables, which was undertaken using another utility. This caused timeouts to the business application, while other change management...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: Anonymous - Manufacturing Organization

    This manufacturing organization focuses its attention on delivering the business services that enable the company to manufacture and deliver superior products, maintain price competitiveness, and respond immediately to dealers and customers when they have questions or place orders. It's not an easy task. With BMC CONTROL-M and BMC CONTROL-M/Enterprise Manager,...

    Provided By BMC Software

  • Case Studies // Mar 2009

    BMC Software Case Study: CARFAX

    The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial institutions that rely on CARFAX Vehicle History Reports feel the effect on their businesses. CARFAX is addressing the need for 24/7 information...

    Provided By BMC Software

  • Case Studies // Jan 2010

    BMC Software Case Study: KBC

    Belgium's leading financial services organizations - KBC - has achieved with the support of Business Service Management (BSM). Under pressure to maximize the value of the mainframe, the company required a comprehensive approach and unified platform for running its mainframe IT infrastructure. KBC was already a satisfied BMC Software customer,...

    Provided By BMC Software

  • Case Studies // Jul 2008

    BMC Service Desk Express Just the Tonic for Drink Maker's IT User Satisfaction

    Pernod Ricard's expansion and merger history left it with divergent IT systems across wide-ranging Australasian operations. Pernod Ricard wanted to reduce incident call volumes and service desk response and resolution times, improving customer satisfaction. Pernod Ricard chose BMC Service Desk Express - a browser-based, ITIL-compliant service desk application - to...

    Provided By BMC Software

  • Case Studies // Jul 2008

    Integrated Business Management Built for IT

    With the increasing adoption of the IT Infrastructure Library Version 3 (ITIL V3), it is no longer sufficient for IT merely to run efficiently. It must run more effectively. IT executives are under more pressure than ever to run IT like a business - to deliver ever-increasing business value at...

    Provided By BMC Software

  • Case Studies // May 2008

    Capgemini Transforms Data Centres and Uses BMC BladeLogic to Automate Operations

    Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. Capgemini wanted to implement automated processes into their data centre and replace manual operation processes that were highly resource-intensive. Capgemini chose BMC BladeLogic Operations Manager, which was operational out of the box and could be deployed...

    Provided By BMC Software

  • Case Studies // May 2008

    Complex Deployment Done Right at Morgan Stanley

    Morgan Stanley is a global financial services firm with more than $782 billion in assets under management, and more than 600 offices in 33 countries. Morgan Stanley wanted to deploy application changes more efficiently and consistently across hundreds of servers in two data centers without sacrificing application up-time, security or...

    Provided By BMC Software

  • Case Studies // Apr 2009

    BMC Software Case Study: Chicago Board Options Exchange

    CBOE's sophisticated IT infrastructure supports huge volumes. It has handled peak message rates exceeding 255,000 messages per second, with daily message totals approaching two billion. High availability and performance are critical, so careful management of the IT environment is a must. That's where BMC Software comes in. CBOE has used...

    Provided By BMC Software