BMC Software

Displaying 1-40 of 321 results

  • Product Specs // Oct 2013

    Happy Users, Happier IT: A Dream World Becomes Reality

    Connected people are accustomed to convenience and simplicity when they use technology. To stay productive at work, they demand faster, easier access to IT services, wherever they are. BMC Software meets the changing demands of service delivery with a new approach to IT self-service. MyIT gives users everything they need...

    Provided By BMC Software

  • White Papers // Oct 2013

    Exploring Business and IT Friction: Myths and Realities

    Is IT Friction Causing Decreasing Value for Your Organization? This white paper outlines key issues that cause friction between business users and IT, such as: Gaps in customer satisfaction and the perceived value of services Inadequate IT support, which decreases productivity and revenue Lack of communication and...

    Provided By BMC Software

  • Webcasts // Feb 2013

    On-demand Webcast: ITAM and ITSM are converging but they should never have been apart

    For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in...

    Provided By BMC Software

  • Webcasts // Nov 2012

    Build The 2013 Social Enterprise

    Social media has emerged as a dominant force in personal and professional applications. It permeates every business department from marketing and IT support to the executive office. In this live event, expert speakers will analyze how various professional disciplines can leverage social media to drive customer engagement and collaboration. ...

    Provided By BMC Software

  • White Papers // Oct 2012

    Why I.T. Support Should Embrace Social Media

    The incredible growth of social media hasn't slowed over the past few years. Today, more than 30% of the world's population is online, with social media occupying more of people's time and activity than any other online endeavor. The content people create on social media amounts to more than 250...

    Provided By BMC Software

  • White Papers // Sep 2012

    Workload Automation: Helping Cloud Computing Take Flight

    Businesses are moving workloads out of traditional data centers and into the cloud as they seek to become more agile and cost-effective. Cloud computing provides an alternative model for IT infrastructure and application sourcing and delivery. However, IT organizations that leverage cloud computing may also be overlooking another big opportunity....

    Provided By BMC Software

  • Videos // Jan 2012

    Demo BMC Cloud Management

    Discover how BMC can meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - including the flexibility of configurable multi-tier cloud services, the control of policy-based management, and the usability of...

    Provided By BMC Software

  • Videos // Jan 2012

    Planning a Move to the Cloud?

    The complexity of cloud computing warrants a unique approach to planning. Deciding what to transition and where to begin is a common challenge. As you secure budget & buy-in, expert guidance can be quite helpful.

    Provided By BMC Software

  • Videos // Jan 2012

    BMC Cloud Lifecycle Management

    BMC offers a complete solution for establishing and enabling a cloud environment, including a service catalog that defines service offerings, a self-service portal for procuring resources and management capabilities to control your cloud. By bringing together the best practices of Business Service Management with the flexibility and efficiency of...

    Provided By BMC Software

  • White Papers // Jan 2012

    Looking Ahead: A Cloud Report from 2015

    Here at BMC, we spend a lot of time thinking about the future of cloud computing - what it means for IT organizations, for businesses, and for the CIOs who have to make information technology work for businesses. So we asked our own CIO, Mark Settle, to write a "letter...

    Provided By BMC Software

  • White Papers // Jan 2012

    One Size Does Not Fit All: The Case for the Custom Cloud

    Cloud computing is broadly defined as an IT model that grants specific users both the permission and the ability to request a certain amount of computing resources through an automated interface. The resources are then expected to be delivered shortly thereafter through an automated provisioning process.

    Provided By BMC Software

  • White Papers // Jan 2012

    Viewpoint Focus on Cloud Computing

    Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud environment can definitely maximize the value IT provides to your business and your customers.

    Provided By BMC Software

  • White Papers // Nov 2011

    5 steps from scheduler to enterprise workload automation

    A patchwork of job schedulers can cause many inefficiencies, hindering IT's ability to serve the business. An enterprise approach solves these issues and adds new value. Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service.

    Provided By BMC Software

  • White Papers // Nov 2011

    Switching Schedulers - Not As Complicated As You Think

    Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks. Read how BMC can help realize goals like reduced cost, top-down visibility, improved SLAs, and a single enterprise view across all platforms.

    Provided By BMC Software

  • White Papers // Nov 2011

    Order from chaos with data center automation

    These days, IT needs to deliver multiple services in an increasingly complex infrastructure. Data center automation helps, but can be limited by silos. The solution? A pragmatic data center automation environment that meets the needs of both IT and business users.

    Provided By BMC Software

  • White Papers // Aug 2011

    BMC Cloud Lifecycle Management Managing Cloud Services From Request to Retirement

    Cloud computing has the potential to dramatically transform IT, increasing IT responsiveness to business needs, while simultaneously driving down the cost of infrastructure, platforms, and applications. At the same time, the very nature of operating a cloud environment has the potential to increase IT scale and complexity. More virtual machines,...

    Provided By BMC Software

  • White Papers // May 2011

    Workload Automation Challenges and Opportunities

    Enterprise IT workload environments are becoming more complex, dynamic, and unpredictable. Traditional static batch processing workloads are being run side by side with dynamic business critical composite applications and process flows that can have highly variable resource consumption requirements and peak hours. Organizations are also aggressively implementing private and hybrid...

    Provided By BMC Software

  • Webcasts // Jan 2011

    BMC IT Service Desk on RemedyForce

    The attendees of this webcast will learn how BMC IT Service Desk on RemedyForce delivers cloud-enabled service desk, self-service, change, and inventory management capabilities hosted on the number one SaaS platform from Salesforce.com.

    Provided By BMC Software

  • Webcasts // Jan 2011

    BMC MainView for DB2 - Version 9.2 "Refresher" Course

    With the release of BMC Mainview for DB2 v9.2 in November 2008, many improvements were introduced, including: thread accounting history retrieval, conversion of FullScreen functions to Window views, hybrid views and more. Since then, several SPEs have also been released to further improve the usability and functionality of MainView for...

    Provided By BMC Software

  • Webcasts // Dec 2010

    Maximizing Business Value With BMC Control-M

    The attendees of this webcast will learn how customers are taking advantage of BMC Control-M. The presenter of this webcast will explain how to deliver key business functionality that separates them from their competition.

    Provided By BMC Software

  • Webcasts // Dec 2010

    Extend Your Capacity Management to the Cloud

    As virtualization and cloud computing become ever more prevalent, IT organizations must implement a capacity management process across these complex hybrid environments to effectively deliver cost-effective capacity and business service performance. the attendees of this webcast will Learn how one can deliver optimum IT capacity in the cloud with business-aware...

    Provided By BMC Software

  • Webcasts // Dec 2010

    What's Next in Achieving Proactive IT Operations?

    the presenter of this webcast will shows how BMC ProactiveNet Performance Manager (BPPM) helps deliver value today in support of key business drivers (Improve availability, reduce IT costs, accountability to service targets, enable virtualization and cloud computing). By the end of the Webinar, one will: Understand how through a unified...

    Provided By BMC Software

  • Webcasts // Dec 2010

    Save YOUR Energy - Automating NERC CIP Compliance

    Save the energy - automate NERC CIP compliance. The attendees of this webcast will learn more about how one can automate the provisioning, configuration, tracking, and reporting of digital and analog assets to automate key NERC CIP processes.

    Provided By BMC Software

  • Webcasts // Dec 2010

    The Right Cloud for You: Planning and Building Cloud Environments

    One knows one will embrace the cloud, and may have already started planning or building one - but questions still linger. The presenter of this webcast will answers to the cloud challenges in this informative webinar. The presenter will cover topics such as: What are the key design considerations of...

    Provided By BMC Software

  • Webcasts // Dec 2010

    IT Service Management: Reality, Practicality and Evolution

    In IT Service Management, progress is usually driven by changes in technology. However, expectations, business requirements and economics now play a greater role as organizations truly assess where they want to be and what they want to accomplish in the future. IT Service Management is morphing into a new age...

    Provided By BMC Software

  • Webcasts // Dec 2010

    Improve Application Availability: Tracking Transactions Across Subsystems

    As applications become more complex the ability to determine the cause of a slow down in application performance is more elusive than ever. And it has become increasingly difficult to quickly find the root cause behind the slow down (CICS, DB2, IMS, MQ, etc). Learn the best practices around analyzing...

    Provided By BMC Software

  • Webcasts // Dec 2010

    AMIGO Upgrade Service for Control-M

    This webcast will discuss the new Control-M upgrade service called "AMIGO" - Assisting MIGration Operations. The AMIGO service includes a planning checklist, upgrade steps, problems to avoid, and most importantly a chance to review the upgrade plan with the on-call team for the target date.

    Provided By BMC Software

  • Webcasts // Dec 2010

    BMC Service Desk on Force.com

    The presenter of this webcast will explain BMC Service Desk on Force.com delivers cloud-enabled service desk, self-service, and inventory management capabilities hosted on the number one SaaS platform from Salesforce.com.

    Provided By BMC Software

  • Webcasts // Nov 2010

    BMC Remedy OnDemand Webinar

    BMC Remedy OnDemand provides all of the benefits of the industry-leading software - while eliminating the cost of maintenance, administration and infrastructure through a SaaS delivery model.

    Provided By BMC Software

  • Podcasts // Nov 2010

    Simplify, Improve, and Save with Dynamic Workload Management, with John McKenny

    It's no surprise that IT organizations need to simplify and control complex business processes while reducing costs. That's why it's important to identify underperforming management processes within the data center and systematically make these processes more effective by using a combination of best practices and intelligent automation. Join us in...

    Provided By BMC Software

  • Webcasts // Nov 2010

    HALDB Best Practices

    The attendees of this webcast will learn about IMS High Availability Large DataBases (HALDBs) in this informative webcast. The presenter interviewed several users and compiled a comprehensive set of best practices for moving to and maintaining HALDBs.

    Provided By BMC Software

  • Webcasts // Nov 2010

    Regain Middleware Control to Find and Fix Application Problems Fast

    Is any one getting tired of getting calls from the office on the days off? Spending so much time putting out middleware fires not only limits the time one get to spend on high priority projects - it can also limit the time one have to watch the favorite sports...

    Provided By BMC Software

  • Webcasts // Nov 2010

    Proactive and Automated IT Operations: 5 Key Success Factors

    Address the primary data center challenges by automating key tasks and processes - and begin to quickly realize the benefits of Business Service Management (BSM). BMC Software's BSM solution provides a comprehensive approach to data center automation, which eliminates manual and isolated tasks across distributed environments and technologies. The speaker...

    Provided By BMC Software

  • Webcasts // Nov 2010

    BMC Control-M for Advanced File Transfer

    File transfers are commonly used in IT to move information between different applications and to process transactions that are time and data sensitive. While many businesses make decisions based on information they receive through files, more often than not failures and delays that occur during file transfers are discovered late....

    Provided By BMC Software

  • Webcasts // Nov 2010

    Cheaper, Faster & Better: Monitoring z/OS in the Age of zEnterprise

    Life would really be great for systems programmers if only the management of z/OS could be done quickly, easily, and cost effectively. Is that just wishful thinking or could that really happen? The answer to that question is yes. The attendees of this webcast will hear how common infrastructure, accurate...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Service Cost Management: Extending the Power and Value of Service Request Management

    Extend the value of automated request fulfillment by adding financial transparency into IT service costs and consumption with Service Cost Management. With Service Cost Management one can effectively communicate and collaborate with the customers regarding IT services and their costs, including how those services are being consumed and by whom,...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Bitten by the 64-Bit Programming Bug?

    This webcast discusses IMS V11 features relating to the use of 64-bit storage. Topics include log buffers backed by 64-bit real storage, Fast Path Buffer Manager, ACBLIB member caching, as well as adaptation to running in a 64-bit environment from a vendor perspective. The attendees of this webcast real world...

    Provided By BMC Software

  • Webcasts // Oct 2010

    Empower Your Middleware Team With Self-Service Administration of WebSphere MQ

    IT and middleware managers, administrators, and application developers need an easy-to-use and secure tool to perform common tasks in WebSphere MQ environments. How do the WebSphere MQ administrators effectively manage multiple platforms securely and remotely? How do the developers test their application integration interfaces today without being a burden to...

    Provided By BMC Software

  • Webcasts // Oct 2010

    BMC MainView Explorer? How You May Reduce CPU Cycles

    The attendees of this webcast will learn how one might be able to reduce CPU cycles with the use of BMC MainView Explorer. One will also learn how to monitor performance with the help of containers, and learn other enhancements one will find useful. BMC MainView Explorer is the GUI...

    Provided By BMC Software

  • Webcasts // Oct 2010

    2010 BMC Control-M Migrations/Upgrade Resources

    The presenter of this webcast will discusses the new Control-M migration service called "AMIGO" - Assisting Migration Operations. The AMIGO service includes: A planning checklist, migration steps and problems to avoid. Most importantly, one will get a chance to review the migration plan with the on-call BMC Customer Support team!

    Provided By BMC Software

  • Case Studies // Jul 2010

    Software-as-a-Service Model (SaaS) Delivers Robust ITSM Functionality, Easy Implementation and Real-Time Upgrades at Half the Cost of On-Premise Solution

    No organization in the United States offers more to dog owners than the American Kennel Club (AKC). Founded in 1884, this "club of clubs" is committed to promoting the sport of purebred dogs and breeding for type and function. The AKC supports 613 member clubs and nearly 5,000 affiliated clubs....

    Provided By BMC Software

  • Case Studies // Oct 2010

    I/o Data Centers

    i/o Data Centers designs, engineers, and delivers data center as a service to the world's largest enterprises. They need solution for rapidly growing customer base required the automation of key processes, mandate from management to have greater visibility into overall customer service response performance and change management processes need to...

    Provided By BMC Software

  • White Papers // Sep 2012

    Workload Automation: Helping Cloud Computing Take Flight

    Businesses are moving workloads out of traditional data centers and into the cloud as they seek to become more agile and cost-effective. Cloud computing provides an alternative model for IT infrastructure and application sourcing and delivery. However, IT organizations that leverage cloud computing may also be overlooking another big opportunity....

    Provided By BMC Software

  • Webcasts // Jun 2010

    Surviving the Middleware Blame Game

    Effective management of composite enterprise applications is imperative to ensure that they meet agreed on levels of availability and performance. Considering the complexity of composite applications, that presents a daunting challenge requiring the close collaboration of composite application owners and owners of the individual components that comprise the applications. BMC...

    Provided By BMC Software

  • Webcasts // Jun 2010

    How to Effectively Migrate From an Older Scheduling Solution

    The implications of using ineffective job scheduling tools are increased cost, poor quality of service and an inability to adapt to the changing needs of today's competitive business environment, yet the decision to embark on a project to replace these tools typically generates concerns of service disruption, high project costs...

    Provided By BMC Software

  • Webcasts // Jun 2010

    The Path to Delivering Meaningful Business Results

    While many IT managers and executives worry about cost, understanding the real value of IT services as they support unique business models is important, yet often overlooked. In this Webinar, Dennis Drogseth, EMA Vice President, discusses how to determine where IT currently stands in relation to aligning with and satisfying...

    Provided By BMC Software

  • Webcasts // May 2010

    Skip IMS Image Copies and Look Like a Genius

    How brilliant would one look if they could save time and resources by automatically taking image copies of only the databases that have changed? How smart would one look if they could improve the protection, performance, and productivity of their backup and recovery processes for full-function databases, HALDBs, and DEDBs?...

    Provided By BMC Software

  • Webcasts // May 2010

    Monitoring the CICS Gateway

    The CICS Transaction Gateway provides a structured way to open up mainframe data and applications to the Java world beyond the mainframe's border. It is in essence a window from Java applications into CICS. This webinar will provide 'Must know' information on what problems one may encounter when leveraging this...

    Provided By BMC Software

  • Webcasts // May 2010

    Advanced SQL Performance Management

    BMC SQL Performance for DB2 helps one tune SQL across the application lifecycle, lowering CPU cost, improving service levels, and helping one do more with less. This session will explore new functionality in BMC SQL Performance for DB2, including the Performance Management Database (PMDB), a repository for DB2 performance metrics....

    Provided By BMC Software

  • Webcasts // May 2010

    Effectively Calculate and Communicate IT Costs to the Business

    Chances are, one has been asked to deliver more services with little to no increase in IT budget. To be successful one really needs to know how to effectively measure the cost of delivering different services and applications to the business. How does one measure that today? Dozens of spreadsheets?...

    Provided By BMC Software

  • Webcasts // May 2010

    BMC ServiceDesk on Force.com Demo

    Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite, one will: Reduce support costs through rapid deployment, automation and process efficiency, provide intuitive browser-based self service for end users and...

    Provided By BMC Software

  • Webcasts // May 2010

    Automation: Without Using or Generating REXX Code

    Automation provides an abundance of positive results including financial savings, improved availability and utilization which enables IT to provide better service to business. 'Fill-in-the-blanks-rules' based automation takes automation to new heights of effectiveness and efficiency. This webinar will provide key information about how one can easily implement rules based automation....

    Provided By BMC Software

  • Webcasts // May 2010

    Mobile BMC Remedy OnDemand - Endless Possibilities

    Imagine a help desk in the clouds that one can access anywhere, anytime. From zero infrastructure hassles to always-on apps, attend this webcast to learn about the endless possibilities BMC Remedy OnDemand - Aeroprise Mobility brings to the organization. With quantifiable analysis, the presenter will show how SaaS and mobility...

    Provided By BMC Software

  • Webcasts // Apr 2010

    Learn How BMC Customers Reduce Data Center Operating Expenses by Up to 20%

    Learn how BMC and nlyte Software enable organizations to automate, predict and control their data centers by effectively planning and managing data center assets and physical infrastructure. In this Webinar, find out how one can reduce the data center operating expenses up to 20% through: Utilization: Consume 10% to 30%...

    Provided By BMC Software

  • White Papers // May 2010

    Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses

    Smaller IT organizations, such as those serving Small-to-Medium Businesses (SMBs) and departments within larger organizations must deliver world-class service on a small company budget. With increasing financial pressures and constraints, an already overworked staff and ever-increasing customer expectations, one know that getting the most out of every minute and dollar...

    Provided By BMC Software

  • White Papers // May 2009

    Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs

    The IT infrastructure for most organizations is rapidly growing in complexity, driven by SOA and virtualization. IT also has to comply with a myriad of strict regulatory requirements and demonstrate this compliance to the satisfaction of auditors. In addition, the business continues to ask IT to add more services. Many...

    Provided By BMC Software

  • White Papers // Aug 2010

    Relieving the Pressure of Change in the Data Center

    Pressing on both the accelerator and brakes at the same time when driving an automobile certainly sounds self-defeating. Yet an individual's company may seem to be asking him as an IT manager, to run the data center in a similar fashion. On the one hand, the company is pressuring him...

    Provided By BMC Software

  • White Papers // Oct 2008

    Tame the Complexities of Reporting Performance for IBM/AIX Partitioned Power5 Systems

    When IBM introduced partitioning for POWER5 systems running AIX in 2004, they had a lot of experience with this virtualization technology - similar technologies were employed for mainframe systems since 1987. But analysts responsible for Distributed Systems were not so lucky (unless they happened to have mainframe performance experience) -...

    Provided By BMC Software

  • White Papers // Sep 2010

    Aligning Business Service Management To Goals: An Integrated Approach At BMC Software

    BMC Software, Inc., is an international solutions provider of enterprise management software, which facilitate the automation and alignment of both business and technology needs of companies. BMC Software is a pioneer of Business Service Management (BSM). Facing a great challenge to grow revenue and continue innovation in its products and...

    Provided By BMC Software

  • Webcasts // Jan 2011

    BMC MainView for DB2 - Version 9.2 "Refresher" Course

    With the release of BMC Mainview for DB2 v9.2 in November 2008, many improvements were introduced, including: thread accounting history retrieval, conversion of FullScreen functions to Window views, hybrid views and more. Since then, several SPEs have also been released to further improve the usability and functionality of MainView for...

    Provided By BMC Software

  • Webcasts // Jan 2011

    BMC IT Service Desk on RemedyForce

    The attendees of this webcast will learn how BMC IT Service Desk on RemedyForce delivers cloud-enabled service desk, self-service, change, and inventory management capabilities hosted on the number one SaaS platform from Salesforce.com.

    Provided By BMC Software

  • Webcasts // Dec 2010

    Maximizing Business Value With BMC Control-M

    The attendees of this webcast will learn how customers are taking advantage of BMC Control-M. The presenter of this webcast will explain how to deliver key business functionality that separates them from their competition.

    Provided By BMC Software

  • Webcasts // Dec 2010

    Extend Your Capacity Management to the Cloud

    As virtualization and cloud computing become ever more prevalent, IT organizations must implement a capacity management process across these complex hybrid environments to effectively deliver cost-effective capacity and business service performance. the attendees of this webcast will Learn how one can deliver optimum IT capacity in the cloud with business-aware...

    Provided By BMC Software

  • Case Studies // Apr 2009

    BMC Software Case Study: Chicago Board Options Exchange

    CBOE's sophisticated IT infrastructure supports huge volumes. It has handled peak message rates exceeding 255,000 messages per second, with daily message totals approaching two billion. High availability and performance are critical, so careful management of the IT environment is a must. That's where BMC Software comes in. CBOE has used...

    Provided By BMC Software

  • Webcasts // Mar 2010

    The Impact of Cloud Computing on IT Service Management

    For the past 30 years, IT Organizations have been providing IT Service Support to their customers and users?and during this time everyone has witnessed great evolution and maturity in the disciplines, processes, and practices of IT Service Management. Now that Cloud Computing and subscription-based IT Service Management is a viable...

    Provided By BMC Software

  • Webcasts // Feb 2010

    Service Desk Express on Force Demo: Easily Deployed IT Service Management for the Mid-Market

    Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can reduce support costs through rapid deployment, automation and process efficiency.

    Provided By BMC Software

  • Webcasts // Feb 2010

    Service Desk Express: Best Practices for Remote Support With International Beverage Company, Lion Nathan

    Interested in reducing mean time to repair and increasing first call resolution? The attendee of this webcast will learn how technicians can lower the cost of IT Support and improve customer satisfaction with enterprise desktop remote control that's fully integrated with Service Desk Express.

    Provided By BMC Software

  • Webcasts // Feb 2010

    Quit Spending Your Weekends Reorganizing IMS Databases

    BMC MAXM Database Advisor for IMS proactively notifies when a database is reaching user-defined thresholds. It shows which databases need to be reorganized and which ones don't - some customers have been able to eliminate more than 75% of their reorganizations. And with the friendly graphical user interface, even inexperienced...

    Provided By BMC Software

  • Webcasts // Feb 2010

    Service Desk Express Demo: Easily Deployed IT Service Management for the Mid-Market

    Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can reduce support costs through rapid deployment, automation and process efficiency.

    Provided By BMC Software

  • Webcasts // Jan 2010

    What's New in BMC BladeLogic Server Automation V8.0

    In addition to a brand-new name, BMC BladeLogic Server Automation includes a wealth of exciting new features. The presenter will throw light on the new and updated compliance and BSM capabilities, including integrations with other BMC solutions.

    Provided By BMC Software

  • Webcasts // Jan 2010

    Why Backout and Recover When You Can Simply Restart DB2, IMS, and VSAM Jobs?

    When a batch application fails, there are only few options: back out the changes and rerun the job from the beginning, or recover the database and rerun the job from the beginning. The attendee will learn how to reduce CPU usage (avoiding excessive checkpoints) and improve availability (restarting failed jobs...

    Provided By BMC Software

  • Webcasts // Dec 2009

    Service Desk Express and Change Management

    The attendee of this webcast will learn how to eliminate these outages with Pink Elephant validated ITIL based change management processes. BMC Service Desk Express Change Management provides the solution that enables to manage change in a controlled, auditable manner. With complete integration to BMC Service Desk Express and the...

    Provided By BMC Software

  • Webcasts // Dec 2009

    Service Desk Express and Self-Service

    The attendee of this webcast will learn how to enable customers to leverage self-service resulting in fewer service desk calls, high customer satisfaction ratings, improved support costs and a greater ability to enforce ITIL best practices. BMC Service Desk Express' Client Services solution enables to expose an web-based, easy to...

    Provided By BMC Software

  • Webcasts // Dec 2009

    What's New in BMC MainView for CICS Version 6.3.0

    The presenter will discuss some of the interesting new features that were implemented with the release of BMC MAINVIEW for CICS Version 6.3.00. MAINVIEW for CICS Version 6.3.00 was a major new release of the product that provided support for the latest release of IBM's CICS Transaction Server Version 4.1...

    Provided By BMC Software

  • Webcasts // Dec 2009

    The Mobile Service Desk: Less Cost, More Success

    For companies looking to reduce support costs and boost customer service, BMC Software and Aeroprise introduce mobile BMC Remedy. Organizations can quickly extend BMC Remedy applications to BlackBerry, Windows Mobile and other smartphones in the field. The attendee will learn how to leverage the investments in BMC Remedy to improve...

    Provided By BMC Software

  • Webcasts // Nov 2009

    Reduce CPU Usage With SMART SQL

    The presenter of this webcast discusses how and why to design SQL that will reduce the number of times calls are made to DB2 on z/OS. The presenter looks at how to write SMART (SQL Made to Accurately Reflect Transactions) SQL rather than writing applications that act like generic I/O...

    Provided By BMC Software

  • Webcasts // Oct 2009

    Why Change Schedulers?

    Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. However, most of the scheduling tools used by IT organizations worldwide were introduced in the seventies, designed to deal with very simple computing challenges that prevailed in the previous century. Today, a competitive business environment sets...

    Provided By BMC Software

  • Webcasts // Sep 2009

    What's New in Control-M 6.4

    The attendee of this webcast will learn "What's New in Control-M 6.4" and what it can do. The attendee will find BMC Control-M 6.4 compelling and powerful, catering to the current and future workload automation requirements.

    Provided By BMC Software

  • Webcasts // Sep 2009

    What's New in IMS From BMC Software

    BMC continue to develop new and exclusive technologies that other vendors attempt to replicate. The attendee will learn about the new functionality that is being implemented in the entire BMC IMS solutions suite, including database and system performance, system administration, and backup and recovery.

    Provided By BMC Software

  • Webcasts // Sep 2009

    What's New With BMC Batch Impact Manager

    The Next Generation of Batch Impact Manager - Growing from Early Notification to Active Resolution directly from the Active Jobs Window! This webcast will visually demonstrate the New Detailed Analysis Tools for prevention of Potential SLA delays Jobs expected run times. The presenter will demonstrate many more capabilities during the...

    Provided By BMC Software