British Educational Communications and Technology Agency

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  • White Papers // Mar 2004

    Framework for ICT Technical Support

    ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. The emphasis of FITS is on proactive tasks...

    Provided By British Educational Communications and Technology Agency

  • White Papers // Mar 2004

    Framework for ICT Technical Support

    ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. The emphasis of FITS is on proactive tasks...

    Provided By British Educational Communications and Technology Agency