Business Systems

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  • White Papers // Sep 2009

    Business Systems Bring Customer Experience Analytics To The UK

    Understanding why the customers bail out of the IVR or website and into their contact centre has until now been somewhat akin to asking "Why did the chicken cross the road?" In both cases they don't know! The chicken's motives are unimportant but not knowing the customers' can impact bottom...

    Provided By Business Systems

  • White Papers // Sep 2009

    Business Systems Bring Customer Experience Analytics To The UK

    Understanding why the customers bail out of the IVR or website and into their contact centre has until now been somewhat akin to asking "Why did the chicken cross the road?" In both cases they don't know! The chicken's motives are unimportant but not knowing the customers' can impact bottom...

    Provided By Business Systems