Callfinity

Displaying 1-3 of 3 results

  • White Papers // May 2010

    Universal Queuing: A Cookbook for Transforming Your Call Center Into a Contact Center

    Everyday life transforms, technology evolves, communication methods advance, and organizations battle to stay ahead of the competition. Transformation is essential to survival. One has to see one step ahead or fall two steps behind. In the telecommunications world, the way one communicates is shifting and taking on new forms. Customer...

    Provided By Callfinity

  • White Papers // Jan 2010

    Call Recording: The Ultimate Tool for Improving Contact Center Performance

    Maintaining a solid relationship with your customers and ensuring their continued satisfaction will ultimately result in customer loyalty. Poor service and frustrating customer support will eventually send valuable clients scrambling for a new vendor. Effective training that utilizes call recording can dramatically improve customer satisfaction, which will keep your customers...

    Provided By Callfinity

  • White Papers // Nov 2009

    Progressive or Predictive Dialers - They Both Have Their Place

    There are four primary applications for investing in automated dialing devices: sales calls to new customers, pro-active customer care, cross-selling or up-selling to existing customers, and collections. There are three types of dialers: Preview dialers, progressive dialers, and predictive dialers. Progressive dialers monitor agent status then initiates outbound calls only...

    Provided By Callfinity

  • White Papers // Jan 2010

    Call Recording: The Ultimate Tool for Improving Contact Center Performance

    Maintaining a solid relationship with your customers and ensuring their continued satisfaction will ultimately result in customer loyalty. Poor service and frustrating customer support will eventually send valuable clients scrambling for a new vendor. Effective training that utilizes call recording can dramatically improve customer satisfaction, which will keep your customers...

    Provided By Callfinity

  • White Papers // Nov 2009

    Progressive or Predictive Dialers - They Both Have Their Place

    There are four primary applications for investing in automated dialing devices: sales calls to new customers, pro-active customer care, cross-selling or up-selling to existing customers, and collections. There are three types of dialers: Preview dialers, progressive dialers, and predictive dialers. Progressive dialers monitor agent status then initiates outbound calls only...

    Provided By Callfinity

  • White Papers // May 2010

    Universal Queuing: A Cookbook for Transforming Your Call Center Into a Contact Center

    Everyday life transforms, technology evolves, communication methods advance, and organizations battle to stay ahead of the competition. Transformation is essential to survival. One has to see one step ahead or fall two steps behind. In the telecommunications world, the way one communicates is shifting and taking on new forms. Customer...

    Provided By Callfinity