CastlePointe

Displaying 1-21 of 21 results

  • White Papers // Sep 2011

    Finding Value In Service Management

    We in the Service Management industry have made a big deal about putting our services in the context of business value. That is the right thing to do, but it is misaligned when we discuss the value of Service Management. You would clearly turn around and walk out the door....

    Provided By CastlePointe

  • White Papers // Jul 2011

    Communications: Building And Maintaining Effective Business Relationships

    The phrase "What we've got here is (a) failure to communicate" is a famous line we've all quoted at one time or another from the 1967 film Cool Hand Luke. Similar to the film, it's not that communications are not taking place between IT and the business; it's just that...

    Provided By CastlePointe

  • White Papers // Jun 2011

    Are You Leveraging Your Vendors For Innovation?

    Your company may be giving IT vendors more help with their innovation than your own innovation. Don't just give away great ideas. Work with your vendors to not only implement innovation in their products and services, leverage your strategic vendors to help your company's innovation and improve the value of...

    Provided By CastlePointe

  • White Papers // Jun 2011

    Creating A Service Portfolio Through Marketing And Customer Segments

    Understanding of the markets one serves and competes in is really the first step in developing a comprehensive Service Portfolio and will help one truly understand his customers and their needs. Each of these markets represents a specific set of broad customer needs. By looking at one's services through this...

    Provided By CastlePointe

  • White Papers // May 2011

    Operational Stability: Helping Good Operational Teams Become Great

    In the paper, "Building Teams for Success," the authors discussed how building an IT team may not be easy, but it can be fun. Whether developed from the ground or inherited, they know they have good operational teams in many of our IT organizations. Teams that are culturally diverse, motivated...

    Provided By CastlePointe

  • White Papers // Mar 2011

    Creating Business Value Through Your IT Culture

    We often tell our clients that if what the IT organization is doing does not provide business value, they should not be doing it. Again, this is a principle that is grounded in a deep-rooted need to reorient the way IT looks at how it delivers services. IT leaders need...

    Provided By CastlePointe

  • White Papers // Mar 2011

    Using Social Network Marketing In An IT Transformation

    Social Networking has always existed in different forms. In the distant past, people communicated face-to-face or wrote letters to each other. With the advent of the electronics age, social networking took different forms: phone calls, emails, texting, IM, etc. So what will be the next evolution in Social Networking? The...

    Provided By CastlePointe

  • White Papers // Feb 2011

    Innovation And The Service Oriented Organization (SOO): Business Value Through IT Innovation (Is It Right Under Your Nose?)

    Innovation is still key to a company having a competitive edge. It is the author's observation that there are still many Information Technology (IT) organizations challenged to figure out how they can be innovative or how they can contribute to a company's innovation. IT Service Management can and should be...

    Provided By CastlePointe

  • White Papers // Jan 2011

    Program Execution

    Execution is the key to delivering tangible business results from any transformation program. CastlePointe's suite of services will help one to develop the vision, structure and launch one's effort, provide leadership support and help one to continually refine one's effort to keep it on track and deliver meaningful results quickly....

    Provided By CastlePointe

  • White Papers // Jan 2011

    Catching Up: Don't Compete With The Cloud. Be The Cloud.

    Cloud services are now so mature and well adopted that surely it is time to start discussions and make plans about how to manage and tune the cloud services that the company may have purchased. If that sounded a bit sarcastic and presumptive, well, it was meant to be. The...

    Provided By CastlePointe

  • White Papers // Nov 2010

    Reframing IT To Unleash Innovation: How To Change Your Mental Model Of IT To Create Disruptive Innovation

    Innovation is something that is rarely in abundance within IT organizations today. The vast majority of resources are spent merely "Keeping the lights on." Even the capital investments and development projects that IT organizations undertake are typically pedestrian, realizing only incremental improvements rather than driving true innovation. There are many...

    Provided By CastlePointe

  • White Papers // Nov 2010

    Why IT Transformations Fail

    But the reasons why IT Transformations fail are as numerous as grains of sands on the beach. This paper will cover some of the more common reasons why IT Transformations fail and also provide some guidance on how to avoid the major pitfalls. In a previous paper (Finding a Transformation...

    Provided By CastlePointe

  • White Papers // Sep 2010

    Creating Organizational Agility: Making SOA, Agile and Service Management Work Together to Speed Service Delivery

    Business is moving faster and faster every day - and demanding that IT move with it. As a result IT organizations are moving toward new development methodologies, approaches and tools such as SOA and Agile to reduce time to delivery of critical business applications. But as these same organizations adopt...

    Provided By CastlePointe

  • White Papers // Sep 2010

    Is Your Enterprise Architecture Stifling Innovation?

    IT organizations are under attack right now. But people don't know it or are afraid to admit it. They probably don't think of the IT organization as having "competition." after all, the sole-source provider of IT services to the business. Isn't it? The reality, however, is very different. The business...

    Provided By CastlePointe

  • White Papers // Aug 2010

    Building a Metrics Correlation Model - Part 1

    The primary focus of any IT Service Management or IT Transformation effort is to improve service delivery and operational efficiency in order to deliver the appropriate level of service in the most cost effective manner as possible. In order to do that, one must be able to measure the performance...

    Provided By CastlePointe

  • White Papers // Jul 2010

    Overcoming Consensus Paralysis

    One of the simplest things is also the one that derails many IT transformation efforts: the ability to make decisions. Whether it's because people are afraid of hurting feelings or that they just want their say, many organizations are now driven by a consensus culture. No decision can get made...

    Provided By CastlePointe

  • White Papers // Jul 2010

    Becoming A Transformational Leader

    Leadership is something that, frankly, isn't in abundance within most IT organizations. If you're reading this paper, you most likely are already part of this exclusive group of leaders - because only a leader is constantly searching out ways to improve. Leading a transformation effort requires all of the leadership...

    Provided By CastlePointe

  • White Papers // Jul 2010

    From Silos To A Shared Vision: How To Bring Your Application And Infrastructure Teams Together At Last

    There's an unspoken law in the world of IT: apps and infrastructure teams don't mix. It's like the movie, "The Outsiders" with the app teams playing the part of the "Socs" - the ones that get all of the attention - and the infrastructure guys playing the "Greasers" - the...

    Provided By CastlePointe

  • White Papers // May 2010

    The DNA Of Effectiveness

    This paper will throw light about the DNA of effectiveness. Today there is so much of discussion about effective organization. Many people confuse that effectiveness is a concept of being good at doing something. Being effective would mean that the activity was done properly as per its intended objective. It...

    Provided By CastlePointe

  • White Papers // May 2010

    Creating Value Through Intimacy

    The objective of this paper is to show the importance of the word intimacy in IT (Information Technology) organizations. Bringing IT and the business is an indispensable step, as technology got tangled in to the fabric of business. Initially, when computers were introduced, there was a big break up between...

    Provided By CastlePointe

  • Webcasts // Jan 2010

    The Art of Cultural Change: Making Change Stick (on Demand Webinar)

    People are naturally resistant to change. One prefers the pain of what they know to the fear of what one doesn't. But overcoming this resistance and driving behavioral change is the key to a successful service management adoption. It is what must occur to transform the organization in a way...

    Provided By CastlePointe

  • White Papers // May 2010

    Creating Value Through Intimacy

    The objective of this paper is to show the importance of the word intimacy in IT (Information Technology) organizations. Bringing IT and the business is an indispensable step, as technology got tangled in to the fabric of business. Initially, when computers were introduced, there was a big break up between...

    Provided By CastlePointe

  • White Papers // May 2010

    The DNA Of Effectiveness

    This paper will throw light about the DNA of effectiveness. Today there is so much of discussion about effective organization. Many people confuse that effectiveness is a concept of being good at doing something. Being effective would mean that the activity was done properly as per its intended objective. It...

    Provided By CastlePointe

  • White Papers // Jul 2010

    From Silos To A Shared Vision: How To Bring Your Application And Infrastructure Teams Together At Last

    There's an unspoken law in the world of IT: apps and infrastructure teams don't mix. It's like the movie, "The Outsiders" with the app teams playing the part of the "Socs" - the ones that get all of the attention - and the infrastructure guys playing the "Greasers" - the...

    Provided By CastlePointe

  • White Papers // Jul 2010

    Becoming A Transformational Leader

    Leadership is something that, frankly, isn't in abundance within most IT organizations. If you're reading this paper, you most likely are already part of this exclusive group of leaders - because only a leader is constantly searching out ways to improve. Leading a transformation effort requires all of the leadership...

    Provided By CastlePointe

  • Webcasts // Jan 2010

    The Art of Cultural Change: Making Change Stick (on Demand Webinar)

    People are naturally resistant to change. One prefers the pain of what they know to the fear of what one doesn't. But overcoming this resistance and driving behavioral change is the key to a successful service management adoption. It is what must occur to transform the organization in a way...

    Provided By CastlePointe

  • White Papers // Aug 2010

    Building a Metrics Correlation Model - Part 1

    The primary focus of any IT Service Management or IT Transformation effort is to improve service delivery and operational efficiency in order to deliver the appropriate level of service in the most cost effective manner as possible. In order to do that, one must be able to measure the performance...

    Provided By CastlePointe

  • White Papers // Jul 2010

    Overcoming Consensus Paralysis

    One of the simplest things is also the one that derails many IT transformation efforts: the ability to make decisions. Whether it's because people are afraid of hurting feelings or that they just want their say, many organizations are now driven by a consensus culture. No decision can get made...

    Provided By CastlePointe

  • White Papers // Sep 2010

    Creating Organizational Agility: Making SOA, Agile and Service Management Work Together to Speed Service Delivery

    Business is moving faster and faster every day - and demanding that IT move with it. As a result IT organizations are moving toward new development methodologies, approaches and tools such as SOA and Agile to reduce time to delivery of critical business applications. But as these same organizations adopt...

    Provided By CastlePointe

  • White Papers // Sep 2010

    Is Your Enterprise Architecture Stifling Innovation?

    IT organizations are under attack right now. But people don't know it or are afraid to admit it. They probably don't think of the IT organization as having "competition." after all, the sole-source provider of IT services to the business. Isn't it? The reality, however, is very different. The business...

    Provided By CastlePointe

  • White Papers // Nov 2010

    Why IT Transformations Fail

    But the reasons why IT Transformations fail are as numerous as grains of sands on the beach. This paper will cover some of the more common reasons why IT Transformations fail and also provide some guidance on how to avoid the major pitfalls. In a previous paper (Finding a Transformation...

    Provided By CastlePointe

  • White Papers // Nov 2010

    Reframing IT To Unleash Innovation: How To Change Your Mental Model Of IT To Create Disruptive Innovation

    Innovation is something that is rarely in abundance within IT organizations today. The vast majority of resources are spent merely "Keeping the lights on." Even the capital investments and development projects that IT organizations undertake are typically pedestrian, realizing only incremental improvements rather than driving true innovation. There are many...

    Provided By CastlePointe

  • White Papers // Jan 2011

    Program Execution

    Execution is the key to delivering tangible business results from any transformation program. CastlePointe's suite of services will help one to develop the vision, structure and launch one's effort, provide leadership support and help one to continually refine one's effort to keep it on track and deliver meaningful results quickly....

    Provided By CastlePointe

  • White Papers // Feb 2011

    Innovation And The Service Oriented Organization (SOO): Business Value Through IT Innovation (Is It Right Under Your Nose?)

    Innovation is still key to a company having a competitive edge. It is the author's observation that there are still many Information Technology (IT) organizations challenged to figure out how they can be innovative or how they can contribute to a company's innovation. IT Service Management can and should be...

    Provided By CastlePointe

  • White Papers // Mar 2011

    Using Social Network Marketing In An IT Transformation

    Social Networking has always existed in different forms. In the distant past, people communicated face-to-face or wrote letters to each other. With the advent of the electronics age, social networking took different forms: phone calls, emails, texting, IM, etc. So what will be the next evolution in Social Networking? The...

    Provided By CastlePointe

  • White Papers // Mar 2011

    Creating Business Value Through Your IT Culture

    We often tell our clients that if what the IT organization is doing does not provide business value, they should not be doing it. Again, this is a principle that is grounded in a deep-rooted need to reorient the way IT looks at how it delivers services. IT leaders need...

    Provided By CastlePointe

  • White Papers // Jan 2011

    Catching Up: Don't Compete With The Cloud. Be The Cloud.

    Cloud services are now so mature and well adopted that surely it is time to start discussions and make plans about how to manage and tune the cloud services that the company may have purchased. If that sounded a bit sarcastic and presumptive, well, it was meant to be. The...

    Provided By CastlePointe

  • White Papers // May 2011

    Operational Stability: Helping Good Operational Teams Become Great

    In the paper, "Building Teams for Success," the authors discussed how building an IT team may not be easy, but it can be fun. Whether developed from the ground or inherited, they know they have good operational teams in many of our IT organizations. Teams that are culturally diverse, motivated...

    Provided By CastlePointe

  • White Papers // Jun 2011

    Are You Leveraging Your Vendors For Innovation?

    Your company may be giving IT vendors more help with their innovation than your own innovation. Don't just give away great ideas. Work with your vendors to not only implement innovation in their products and services, leverage your strategic vendors to help your company's innovation and improve the value of...

    Provided By CastlePointe

  • White Papers // Jun 2011

    Creating A Service Portfolio Through Marketing And Customer Segments

    Understanding of the markets one serves and competes in is really the first step in developing a comprehensive Service Portfolio and will help one truly understand his customers and their needs. Each of these markets represents a specific set of broad customer needs. By looking at one's services through this...

    Provided By CastlePointe

  • White Papers // Jul 2011

    Communications: Building And Maintaining Effective Business Relationships

    The phrase "What we've got here is (a) failure to communicate" is a famous line we've all quoted at one time or another from the 1967 film Cool Hand Luke. Similar to the film, it's not that communications are not taking place between IT and the business; it's just that...

    Provided By CastlePointe

  • White Papers // Sep 2011

    Finding Value In Service Management

    We in the Service Management industry have made a big deal about putting our services in the context of business value. That is the right thing to do, but it is misaligned when we discuss the value of Service Management. You would clearly turn around and walk out the door....

    Provided By CastlePointe