CDC Software

Displaying 1-9 of 9 results

  • White Papers // Feb 2009

    Profiting From Priceless Customer Complaints

    Common Business wisdom suggests it costs up to ten times as much to attract a new customer as it does to retain an existing one, providing the evidence - if it were needed - of the importance of customer loyalty. Organizations are continually looking at ways to identify, nurture and...

    Provided By CDC Software

  • White Papers // Feb 2009

    Choosing The Right CRM Platform: Smart Client Vs. Thin Client

    Today's IT organizations are under pressure to deliver strong, usable, and efficient business applications that meet the increasing expectations of business users and executives, who need access to data, functionality, and tools that help them stay competitive. These applications must also be flexible enough to enable the company to adapt...

    Provided By CDC Software

  • Case Studies // Feb 2009

    Masters the Four "R"s of Effective Complaint Management

    Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector General (OIG) needed to streamline the complaint management process, ensure timely follow-up of responses and provide information to their investigative community across the...

    Provided By CDC Software

  • Case Studies // Jan 2009

    Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond

    As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor intensive, manual complaint management process. The process of documenting, analyzing, tracking, responding and reporting on patient complaints was consuming employee productivity,...

    Provided By CDC Software

  • Case Studies // Jan 2009

    CDC Respond Software Backs Office of Managed Care

    The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the interests of covered persons under MCO health plans in Connecticut. A major responsibility of the office involves educating consumers about...

    Provided By CDC Software

  • White Papers // Jan 2009

    CRM Built For Customer Service: The Executive Guide To Selecting CRM That Meets Service Needs

    Customer service personnel constitute a company's front line in customer retention, satisfaction, and relationship management. Accordingly, as companies embark on their CRM selection process, they must pay special attention to the needs of the customer service department and ensure that sales and marketing objectives don't eclipse service considerations. Nowhere within...

    Provided By CDC Software

  • White Papers // Dec 2008

    3 Reasons Why You Shouldn't Skip Vista and Place Your Bets on Windows 7

    This white paper discusses three things any company weighing the decision to skip migrating to Vista should consider and research that supports why, for some, waiting for Windows 7 could end up costing more and putting your organization at risk.

    Provided By CDC Software

  • White Papers // Nov 2008

    Key Drivers of ERP System Adoption in the Pharmaceutical Industry

    Few industries have as many regulatory agencies dictating how to process and control their product as the pharmaceutical industry. Some pharmaceutical companies may be able to remediate their existing legacy systems to meet compliance mandates. However, most have discovered these existing applications, even if upgraded, simply will not support compliance...

    Provided By CDC Software

  • White Papers // Nov 2008

    Tired of the Same Old Song? Crank Up the ROI of Your Help Desk

    The help desk can be a rich resource for cost savings and ROI on the people, process and technology investments you've already made. Read this document to learn more about how to maximize your investment to drive ROI that will be music to the executives' ears.

    Provided By CDC Software

  • White Papers // Feb 2009

    Choosing The Right CRM Platform: Smart Client Vs. Thin Client

    Today's IT organizations are under pressure to deliver strong, usable, and efficient business applications that meet the increasing expectations of business users and executives, who need access to data, functionality, and tools that help them stay competitive. These applications must also be flexible enough to enable the company to adapt...

    Provided By CDC Software

  • White Papers // Jan 2009

    CRM Built For Customer Service: The Executive Guide To Selecting CRM That Meets Service Needs

    Customer service personnel constitute a company's front line in customer retention, satisfaction, and relationship management. Accordingly, as companies embark on their CRM selection process, they must pay special attention to the needs of the customer service department and ensure that sales and marketing objectives don't eclipse service considerations. Nowhere within...

    Provided By CDC Software

  • White Papers // Nov 2008

    Tired of the Same Old Song? Crank Up the ROI of Your Help Desk

    The help desk can be a rich resource for cost savings and ROI on the people, process and technology investments you've already made. Read this document to learn more about how to maximize your investment to drive ROI that will be music to the executives' ears.

    Provided By CDC Software

  • White Papers // Dec 2008

    3 Reasons Why You Shouldn't Skip Vista and Place Your Bets on Windows 7

    This white paper discusses three things any company weighing the decision to skip migrating to Vista should consider and research that supports why, for some, waiting for Windows 7 could end up costing more and putting your organization at risk.

    Provided By CDC Software

  • White Papers // Feb 2009

    Profiting From Priceless Customer Complaints

    Common Business wisdom suggests it costs up to ten times as much to attract a new customer as it does to retain an existing one, providing the evidence - if it were needed - of the importance of customer loyalty. Organizations are continually looking at ways to identify, nurture and...

    Provided By CDC Software

  • White Papers // Nov 2008

    Key Drivers of ERP System Adoption in the Pharmaceutical Industry

    Few industries have as many regulatory agencies dictating how to process and control their product as the pharmaceutical industry. Some pharmaceutical companies may be able to remediate their existing legacy systems to meet compliance mandates. However, most have discovered these existing applications, even if upgraded, simply will not support compliance...

    Provided By CDC Software

  • Case Studies // Jan 2009

    Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond

    As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor intensive, manual complaint management process. The process of documenting, analyzing, tracking, responding and reporting on patient complaints was consuming employee productivity,...

    Provided By CDC Software

  • Case Studies // Jan 2009

    CDC Respond Software Backs Office of Managed Care

    The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the interests of covered persons under MCO health plans in Connecticut. A major responsibility of the office involves educating consumers about...

    Provided By CDC Software

  • Case Studies // Feb 2009

    Masters the Four "R"s of Effective Complaint Management

    Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector General (OIG) needed to streamline the complaint management process, ensure timely follow-up of responses and provide information to their investigative community across the...

    Provided By CDC Software