CDC Software

Displaying 1-4 of 4 results

  • White Papers // Feb 2009

    Profiting From Priceless Customer Complaints

    Common Business wisdom suggests it costs up to ten times as much to attract a new customer as it does to retain an existing one, providing the evidence - if it were needed - of the importance of customer loyalty. Organizations are continually looking at ways to identify, nurture and...

    Provided By CDC Software

  • White Papers // Feb 2009

    Choosing The Right CRM Platform: Smart Client Vs. Thin Client

    Today's IT organizations are under pressure to deliver strong, usable, and efficient business applications that meet the increasing expectations of business users and executives, who need access to data, functionality, and tools that help them stay competitive. These applications must also be flexible enough to enable the company to adapt...

    Provided By CDC Software

  • Case Studies // Feb 2009

    Masters the Four "R"s of Effective Complaint Management

    Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector General (OIG) needed to streamline the complaint management process, ensure timely follow-up of responses and provide information to their investigative community across the...

    Provided By CDC Software

  • Case Studies // Jan 2009

    Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond

    As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor intensive, manual complaint management process. The process of documenting, analyzing, tracking, responding and reporting on patient complaints was consuming employee productivity,...

    Provided By CDC Software

  • White Papers // Feb 2009

    Choosing The Right CRM Platform: Smart Client Vs. Thin Client

    Today's IT organizations are under pressure to deliver strong, usable, and efficient business applications that meet the increasing expectations of business users and executives, who need access to data, functionality, and tools that help them stay competitive. These applications must also be flexible enough to enable the company to adapt...

    Provided By CDC Software

  • White Papers // Feb 2009

    Profiting From Priceless Customer Complaints

    Common Business wisdom suggests it costs up to ten times as much to attract a new customer as it does to retain an existing one, providing the evidence - if it were needed - of the importance of customer loyalty. Organizations are continually looking at ways to identify, nurture and...

    Provided By CDC Software

  • Case Studies // Jan 2009

    Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond

    As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor intensive, manual complaint management process. The process of documenting, analyzing, tracking, responding and reporting on patient complaints was consuming employee productivity,...

    Provided By CDC Software

  • Case Studies // Feb 2009

    Masters the Four "R"s of Effective Complaint Management

    Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector General (OIG) needed to streamline the complaint management process, ensure timely follow-up of responses and provide information to their investigative community across the...

    Provided By CDC Software