Cherwell Software

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  • Case Studies // Feb 2010

    How a Revitalized Service Desk Increased the Strategic Value of IT at Ent Federal Credit Union

    ENT is Colorado's largest credit union, providing a hill range of financial solutions for over l97OOO members. The IT management and staff faced: inflexible legacy systems that were costly to modify, multiple disparate systems and data repositories, shortage of time to focus on strategic projects and difficulty enforcing newly defined,...

    Provided By Cherwell Software

  • Case Studies // Mar 2009

    Cherwell Software Case Study: Remedy Replacement

    The university's experience with other incident tracking applications, including Remedy, was varied. There were "Inherent Flaws" with the applications - from aesthetics to design and workflow none of which well suited to educational environment. Over time, the university's frustration with limited and cumbersome legacy systems grew so large that the...

    Provided By Cherwell Software

  • Case Studies // Feb 2010

    How a Revitalized Service Desk Increased the Strategic Value of IT at Ent Federal Credit Union

    ENT is Colorado's largest credit union, providing a hill range of financial solutions for over l97OOO members. The IT management and staff faced: inflexible legacy systems that were costly to modify, multiple disparate systems and data repositories, shortage of time to focus on strategic projects and difficulty enforcing newly defined,...

    Provided By Cherwell Software

  • Case Studies // Mar 2009

    Cherwell Software Case Study: Remedy Replacement

    The university's experience with other incident tracking applications, including Remedy, was varied. There were "Inherent Flaws" with the applications - from aesthetics to design and workflow none of which well suited to educational environment. Over time, the university's frustration with limited and cumbersome legacy systems grew so large that the...

    Provided By Cherwell Software