Citrix Online
Displaying 1-40 of 212 results
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Live Webcast - Communication Matchmaking: Managing Communication Styles, Preferences and Technology
Join us for this LIVE event! Tuesday, October 22nd 9:00 AM PDT / 12:00 PM EDT
The cardinal rule for effective communication is to know your audience. When working with your team, that means you need a firm understanding of their communication styles to be most successful.
Unfortunately,...Sponsored By Citrix Online
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5 techniques for defusing some of the worst customer situations
To defuse almost any customer situation and deliver excellent support, you need to be in the zone -- the zone of supreme confidence and competence. “If you manage a customer contact operation, tough customer situations truly hold the key to delivering excellent service all the time.” This brief which is...
Sponsored By Citrix Online
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Live Webcast: Introducing New Technology to Your Users: A Make or Break Moment
Join us for this LIVE event! Tuesday, October 8th 10:00 AM PDT / 1:00 PM EDT
You only get one chance to make a first impression. You might be delivering brilliant, flawless technology, but if users are confused when they first encounter it, they’ll be disappointed.
And, you...Provided By Citrix Online
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On-demand Webcast: 5 Ways to Foster a Collaborative Company Culture
Shifting a company’s culture towards open collaboration is not done overnight. It’s a process – not a project – that requires realistic, manageable initiatives for each step along the way.
Join Amber Naslund, president of SideraWorks, as she shares 5 sure-fire ways to create and encourage a collaborative culture...Provided By Citrix Online
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Live Webcast- Social Selling: 7 Fresh Strategies for Getting More Business
Join us for this LIVE Event on:
Tuesday, August 27, 2013
Time: 1:00 pm ET | 10:00 am PT
Social media impacts selling – big time. Yet most salespeople have no idea what to do or even how it helps.
To maximize your digital presence for best...Provided By Citrix Online
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On-demand Webcast- What's The Future of Work: Delivering Meaningful Customer Experience
The future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works - in fact, it creates a disjointed customer flow.
Join Brian Solis, principal analyst at Altimeter Group, as he explores how to align internally around a...Provided By Citrix Online
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Live Webcast - TWEAK IT: How to Harness Small Changes for Work-Life Harmony
Join us for this LIVE Event on:
Tuesday, June 18, 2013
Time: 1:00 pm ET | 10:00 am PT
To find the right work-life fit, you don't need the large, disruptive transformations that are so often recommended. With just a few small and consistent tweaks, you can see...Provided By Citrix Online
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How to advance your IT career in one simple step
Want to know the single most important thing you can do to advance your IT career?
This brief, brought to you by Citrix GoToAssist, explores how thinking less about yourself and more about the people around you is the most important thing you can do to advance your IT career....Provided By Citrix Online
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Live Webcast: When Prospects Go Silent: Creating Follow-up Campaigns that Work!
Join us for this LIVE Event on:
Thursday, May 2, 2013
Time: 1:00 pm ET | 10:00 am PT
Many sales professionals have never mastered the art of the follow-up. They either push too hard and become a pest or wait patiently thinking “interested” prospects will respond. To...Provided By Citrix Online
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On-demand Webcast: Keeping the Edge in Business Communications
Organizations are committed to finding the most efficient, effective and engaging tools to share knowledge and inform employees.
This means going beyond newsletters and emails and embracing new technologies that create a stronger and more positive company culture.
Join Jack LeMenager, author of Inside the Organization, as he...Provided By Citrix Online
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Live Webcast: Money Talks - The Real Business Benefits of Effective Communication
Join us for this LIVE Event on:
Thursday, April 11, 2013
Time: 2:00 pm ET | 11:00 am PT
All too often, business suffers because communication is seen as a mere training or HR issue rather than what it is: the essential vehicle we use to turn ideas...Provided By Citrix Online
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7 Secrets of Prospecting Ninjas
When your target customer seems unreachable, it's time to think like a ninja.
"Their legendary prowess enabled them to get into impenetrable fortresses."
This brief by sales expert Jill Konrath unveils 7 secrets to gaining access to new accounts that will transform you into a prospecting ninja.Provided By Citrix Online
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10 Tips for Keeping Control of Online Meetings
Online meetings are like cars – they are everywhere nowadays, but not everyone knows how to drive them effectively.
"The best way to get better at online meetings is to participate in more of them."
This brief by Gihan Perera, founder of First Step Communications, provides 10 practical...Provided By Citrix Online
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Freemium vs. Desktop Video Conferencing: The Value of Being Built for Business
Business-grade collaboration tools and mobile technologies have opened the door to a whole new way of working – both in and out of offices.
“For many people, work is becoming more about what they do than where they do it.”
This brief explores the productivity value of video...Provided By Citrix Online
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30 Business Practices for Remaining Competitive in a changing Economy
In business, the winds of change are always blowing. Lately, it's been more like a full-blown gale.
"With a rapidly changing economy creating both opportunities and risks for almost every business, it's critical that companies effectively manage this change."
This Focus Research eBook explores 30 best practices designed...Provided By Citrix Online
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The anywhere worker: Essential tools to keep teams connected
In this increasingly mobile world -- where work is outsourced and international partnerships are formed quickly and easily -- workers need to be able to collaborate with colleagues, share information and access programs just as easily from a distant continent as from the cubicle next door.
If you're seeking...Provided By Citrix Online
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On-demand Webcast: Emerging Customer Support Channels - The who, what and why
Join Catriona Wallace, customer service futurist, as she delves into the practical ins and outs of implementing social media and mobile apps as customer service channels.
Join this on-demand, interactive webinar to learn:
- Benefits from social and mobile app channels
- The operational and organizational challenges
- Tips to...
Provided By Citrix Online
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Fix Computer Issues Fast with GoToAssist Remote Support by Citrix
Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based tools that enable IT professionals to easily support people and manage technology; Remote Support, Monitoring, and Service Desk allow you to deliver...
Provided By Citrix Online
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The Secret Formula for Webinar Presentations that Work Every Time
Text-heavy slides and large photos bore your audience and bog down the presentation. It's time to redesign your slide deck with a few simple tricks.
One of the most important factors in your webinar's success is the work you put into designing your deck of slides.
This brief...Provided By Citrix Online
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Are You A Collaborative Leader
With virtual teams now the norm, engaging employees wherever they are located has never been more critical.
Leaders today must be able to harness ideas, people and resources from across boundaries of all kinds.
This Harvard Business white paper examines what it takes to be a collaborative leader...Provided By Citrix Online
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Virtual & Superior: How to Build Teams that Get Things Done Part 1
A project manager's most important priority is building a solid team that delivers results, regardless of location.
The era of virtual teams is here.
This ProjectsAtWork white paper shows you how to select the right people, resources and guidelines to build a virtual team that gets work done anywhere, anytime.Provided By Citrix Online
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Business without Borders: How to Cost Effectively Conduct Global
Enabling people in your organization to collaborate on a global scale has been costly and complicated - until now.
We work in a global workforce where business reaches beyond our borders and over the seas.
This best practices brief shows you how to easily and cost-effectively provide anyone...Provided By Citrix Online
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What IT Directors need to know about Video Conferencing for Business
Video conferencing is changing the way we communicate, collaborate and get work done. That's why choosing the right solution is critical to the entire business.
IT departments are anxious to deploy communications and collaboration solutions that will help grow the business.
This Yankee Group white paper provides IT...Provided By Citrix Online
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6 Steps to Promoting Your Online Events Like a Social Media Maven
Companies large and small are plugging into social media's power to start conversations with customers and prospects.
Nowhere is this method of promotion more applicable than in online events.
This guide provides 6 steps for establishing and leveraging your social media presence to successfully promote an online event.Provided By Citrix Online
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The Power User's Guide To Successful Webinars
Webinars are powerful tools - especially when you know how to create, promote and deliver them like a power user.
Interactive online webinars have emerged as the gold standard in B2B marketing.
This new eBook provides webinar tips, tactics and techniques from some of the sharpest minds in...Provided By Citrix Online
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The Ultimate Guide to Email Prospecting
In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?)
This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...Provided By Citrix Online
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Selling in a Volatile Economy
The same thing that keeps you awake at night keeps your prospects and customers up, too: A volatile economy.
You need some fresh strategies to make it easier for your prospects to move forward with a change initiative.
This eBook by Jill Konrath, sales strategist and author of...Provided By Citrix Online
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Building Trust in the Modern Workplace
Without trust, relationships fail - and without relationships, businesses fail.
Today's virtual office tools benefit employees and businesses alike - but only if managers can trust their employees to produce results outside the bounds of the traditional workplace.
This brief summarizes 3 big ideas from Stephen M. R....Provided By Citrix Online
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The Truth About Working From Anywhere
With great flexibility comes great responsibility. You need to know how to effectively wield the power of workplace mobility before it can be yours.
Get in the habit of structuring collaboration around action and outcomes.
This ProjectsAtWork brief, the final part in the Thought Leadership Series, delivers over...Provided By Citrix Online
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Leveraging the Power of Video Conferencing for Business: Best Practices for Supporting Collaboration in the 21st Century
As more employees join the ranks of a dispersed workforce, the way we work together is undergoing a significant transformation - a transformation greatly aided by new video conferencing technology.
This Frost & Sullivan white paper explores the business value of video conferencing and provides best practices for implementing...Provided By Citrix Online
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Harvard Business Review: Are You a Collaborative Leader?
When Marc Benioff, CEO of Salesforce.com, virtually opened up the annual management meeting to all 5,000 employees, he gave a voice to the talent hidden inside his company.
Like Salesforce.com's managers and employees, business people today are working more collaboratively than ever before.
This Harvard Business white paper...Provided By Citrix Online
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Webinar Ready: A Step by Step Guide to Hosting Successful Webinars
Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale.
You're creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message.
This...Provided By Citrix Online
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How to manage virtual teams
Collaborating across the miles is common practice today, as more and more companies allow employees to work remotely. Workers will increasingly be asked to connect with others across geographic and organisational boundaries. This ProjectsAtWork article explores how to build a world-class virtual team that will boost productivity and speed project...
Provided By Citrix Online
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What is the business value of video conferencing?
As more employees join the ranks of a dispersed workforce, the way we work together is undergoing a significant transformation - a transformation greatly aided by new video conferencing technology.
This Frost & Sullivan report provides best practices for implementing a virtual collaboration strategy and explores the business value of...Provided By Citrix Online
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Nine steps to success with online meetings
Regain control of your day-to-day business using online meetings. You can not only respond and make decisions faster than the competition, but you can also achieve your goals in a more relaxed manner.
This free guide from Citrix Online will lead you through the jungle that is online meetings in...Provided By Citrix Online
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Master the three stages of video conferencing success
Video conferencing use is growing. An invitation to use video conferencing no longer has to mean 'go to a room with expensive, hard-to-use equipment installed'. In fact, users recently surveyed by 1080 Group expect it to grow by 211% in the next year. Better make sure you're putting your best...
Provided By Citrix Online
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How to Communicate More Effectively at Work
We're constantly being held back by the tools and processes that were supposed to revolutionise our workday. Email inboxes flood. Phone conversations go on long tangents. Meetings cause more issues than they solve. Is there any way to get control over our work lives? Dr. Lothar Seiwert has answers for...
Provided By Citrix Online
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Manage Projects More Efficiently Using Online Meetings
Whether your business is a medium-sized organisation or a large conglomerate, projects are a part of your everyday work. Changing tasks, flexible working groups and the participation of external specialists are simply a fact of life. As a result, project managers increasingly face the challenge of having to motivate and...
Provided By Citrix Online
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12 tips for better video conferencing
Travel is expensive in terms of both money and time. Interestingly, however, when 1,188 video conferencing users weighed in on why they're inclined to use video instead of travel, their top response was based on productivity. Whatever benefit your organisation uniquely finds in video conferencing, respondents made one thing clear:...
Provided By Citrix Online
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The virtual presenter's handbook
Research shows that the top fears for people who present online or speak on online meetings are: 'How can I deliver a powerful presentation to an audience I can't see?' and 'How do I compensate for the loss of body language and eye contact'.
The truth is that any medium...Provided By Citrix Online
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Live Webcast - Communication Matchmaking: Managing Communication Styles, Preferences and Technology
Join us for this LIVE event! Tuesday, October 22nd 9:00 AM PDT / 12:00 PM EDT
The cardinal rule for effective communication is to know your audience. When working with your team, that means you need a firm understanding of their communication styles to be most successful.
Unfortunately,...Sponsored By Citrix Online
-
5 techniques for defusing some of the worst customer situations
To defuse almost any customer situation and deliver excellent support, you need to be in the zone -- the zone of supreme confidence and competence. “If you manage a customer contact operation, tough customer situations truly hold the key to delivering excellent service all the time.” This brief which is...
Sponsored By Citrix Online
-
Live Webcast: Introducing New Technology to Your Users: A Make or Break Moment
Join us for this LIVE event! Tuesday, October 8th 10:00 AM PDT / 1:00 PM EDT
You only get one chance to make a first impression. You might be delivering brilliant, flawless technology, but if users are confused when they first encounter it, they’ll be disappointed.
And, you...Provided By Citrix Online
-
On-demand Webcast: 5 Ways to Foster a Collaborative Company Culture
Shifting a company’s culture towards open collaboration is not done overnight. It’s a process – not a project – that requires realistic, manageable initiatives for each step along the way.
Join Amber Naslund, president of SideraWorks, as she shares 5 sure-fire ways to create and encourage a collaborative culture...Provided By Citrix Online
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Worldwide Mobile Worker Population 2009-2013 Forecast
This new IDC white paper provides a 5-year mobile worker population forecast through 2013 and analysis across 3 major worker categories.
Provided By Citrix Online
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On-demand Webcast: Emerging Customer Support Channels - The who, what and why
Join Catriona Wallace, customer service futurist, as she delves into the practical ins and outs of implementing social media and mobile apps as customer service channels.
Join this on-demand, interactive webinar to learn:
- Benefits from social and mobile app channels
- The operational and organizational challenges
- Tips to...
Provided By Citrix Online
-
Live Webcast: When Prospects Go Silent: Creating Follow-up Campaigns that Work!
Join us for this LIVE Event on:
Thursday, May 2, 2013
Time: 1:00 pm ET | 10:00 am PT
Many sales professionals have never mastered the art of the follow-up. They either push too hard and become a pest or wait patiently thinking “interested” prospects will respond. To...Provided By Citrix Online
-
Master the three stages of video conferencing success
Video conferencing use is growing. An invitation to use video conferencing no longer has to mean 'go to a room with expensive, hard-to-use equipment installed'. In fact, users recently surveyed by 1080 Group expect it to grow by 211% in the next year. Better make sure you're putting your best...
Provided By Citrix Online
-
On-demand Webcast: Keeping the Edge in Business Communications
Organizations are committed to finding the most efficient, effective and engaging tools to share knowledge and inform employees.
This means going beyond newsletters and emails and embracing new technologies that create a stronger and more positive company culture.
Join Jack LeMenager, author of Inside the Organization, as he...Provided By Citrix Online
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Developing A True Multi-Channel Contact Center
The multi-channel service center is coming! Everyone in the service and contact center sector knows it.
Customer support organizations have evolved from call centers to contact centers (phone and email) to now being truly multi-channel with up to 15 different customer touch points.
But how do you develop...Provided By Citrix Online
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The Value of Web-Based Audio Conferencing
Companies are on the hunt for ways to increase productivity without much IT investment. So it should come as no surprise that many organizations are choosing Web-based audio conferencing to ratchet up efficiency while reducing costs.
In this new IDC Analyst Connection, Robert Mahowald, IDC research director, explores the...Provided By Citrix Online
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Leveraging A Remote Support Platform to Create a Service Dashboard
Customer support is arguably the most metrics-driven department in most companies. But without a consolidated view - or dashboard - of all critical metrics, there's no clear, quick view of an organization's health nor early detection of problems before customers or profit margins are impacted.
"By having the right...Provided By Citrix Online
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2011 State of the Industry: Six Trends Every Support Organization Must Know
Want to take a look under the hood of today's support organizations? SupportIndustry.com recently surveyed nearly 500 organizations about their support infrastructure and the tools and processes driving their support initiatives.
"2011 is a turning point for cloud architecture in support."
This new white paper explores the results...Provided By Citrix Online
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Six Solutions for What's Keeping Support Executives up at Night
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope.
"By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant...Provided By Citrix Online
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Business Continuity And Disaster Recovery Are Top IT Priorities For 2010 And 2011
This white paper examines the rise in IT's prioritization of business continuity and disaster recovery (BC/DR) planning.
Provided By Citrix Online
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How to Close IT Tickets Faster with Remote Support
With today's growing number of remote and distributed employees, addressing IT tickets in person is no longer a viable option ? especially when your objective is to provide efficient, cost-effective resolution. That's why IT help desks need a remote-support tool that enables fast IT ticket resolution and true team collaboration....
Provided By Citrix Online
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The Rise of Web Commuting
More workers than ever are performing at least part of their jobs outside the traditional office space. The rise of online meeting and collaboration tools has not only enabled workers to meet with colleagues, customers and prospects from virtually anywhere at any time, it has also increased productivity by reducing...
Provided By Citrix Online
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On-demand Webcast- What's The Future of Work: Delivering Meaningful Customer Experience
The future of customer engagement is built upon experiences. Having distributed departments and teams manage different stages of customer engagement no longer works - in fact, it creates a disjointed customer flow.
Join Brian Solis, principal analyst at Altimeter Group, as he explores how to align internally around a...Provided By Citrix Online
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Work Unchained: The Competitive Edge of The Anywhere Office
This eBook by Phil Montero, founder of TheAnywhereOffice.com, explores how you can analyze your organization's workflow and strategically transform an ordinary office into The Anywhere Office?.
Provided By Citrix Online
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Faster Problem Resolution with Efficient Remote Support Capabilities
This three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
Provided By Citrix Online
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2010 Service & Leadership Trends in Customer Support
This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of customer service issues specifically, what the support industry does and how well it does it.
Provided By Citrix Online
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Using Webinars to Engage Employees and Drive Productivity
This eBook explores how the human resources department (HR) can strategically use Webinars to keep everyone on the same page, aligning employees with the company's vision, nurturing greater employee engagement and driving productivity.
Provided By Citrix Online
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Overcoming the Online Trainer's Dilemma
Download this Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers.
Provided By Citrix Online
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Next Level Service Desk Strategies
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of support and increased hours.
Download this eGuide from the Service Desk Institute and learn how your Service Desk can get a...Provided By Citrix Online
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Citrix GoToAssist Corporate Security White Paper
GoToAssist Corporate's intuitive and secure interface and feature set make it the most effective solution for conducting online support sessions. Using GoToAssist Corporate, support, consulting and IT professionals can quickly and easily deliver technical help to customers across the globe. Behind the scenes, Citrix Online's hosted service architecture transparently supports...
Provided By Citrix Online
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Value of a team: Five pillars to strengthen employee culture
Building a team culture can be challenging -- particularly if members of your team are distributed around the globe. Teamwork ensues when the team feels stable, is focused, able to envision the work required to achieve it and collaborate in an ego-less structure of contribution. This new white paper explores...
Provided By Citrix Online
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How Web Controls Are Changing Audio Conferencing
While the advent of the Web changed the way we do just about everything, audio conferencing kept a steady low profile. Until now.
The next generation of audio conferencing adds Web-based capabilities to the traditional infrastructure, making it easy to manage users and get real-time usage and billing reports;...Provided By Citrix Online
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"Dialing In" Has Changed Forever
Virtually every business needs audio conferencing and it's a great low-cost tool for connecting your team. But the options available today are overwhelming and complicated features, non-intuitive controls, and low audio quality is common. So how do you select a solution that provides just the opposite?
In this webinar,...Provided By Citrix Online
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Controlling the Cost of Audio Conferencing
Audio conferencing is a vital tool for business communication but the fees most services charge for operator-assisted calls can really add up.
This Wainhouse Research application brief explores the costs of audio conferencing - specifically whether organizations consider cost to be a problem and what they're doing to control...Provided By Citrix Online
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3 Strategies for Reducing IT Support Costs in 2009
As companies brace for more bumps in the economic downturn, many organizations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Read this IDC Insight report to see why now is the time to strategically trim and strengthen for...
Provided By Citrix Online
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million.
Provided By Citrix Online
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Recession-Proof Your Service & Support Organization
With revenue growth uncertain, all areas of the enterprise will be asked to cut costs and streamline operations in 2009. Service and support revenues have become an economic engine for both software and hardware companies. But challenging economic times are forcing companies to streamline their operations and reduce costs.
...Provided By Citrix Online
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B-to-B Marketing in 2009: Trends in Strategies and Spending
Want to know how your peers are allocating their marketing budget, which strategies are working and which tactics are performing best? The much anticipated 2009 edition of the MarketingProfs B2B Trends in Strategies and Spending Report is out! Download this survey report to discover critical information you need when making...
Provided By Citrix Online
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Are You A Collaborative Leader
With virtual teams now the norm, engaging employees wherever they are located has never been more critical.
Leaders today must be able to harness ideas, people and resources from across boundaries of all kinds.
This Harvard Business white paper examines what it takes to be a collaborative leader...Provided By Citrix Online
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Virtual & Superior: How to Build Teams that Get Things Done Part 1
A project manager's most important priority is building a solid team that delivers results, regardless of location.
The era of virtual teams is here.
This ProjectsAtWork white paper shows you how to select the right people, resources and guidelines to build a virtual team that gets work done anywhere, anytime.Provided By Citrix Online
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Experience Measurable Gains with Remote Services and Support
IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable utilization.
But how exactly are IT consultants and PS organizations putting remote services and support delivery to work for them? Citrix Online...Provided By Citrix Online
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Business without Borders: How to Cost Effectively Conduct Global
Enabling people in your organization to collaborate on a global scale has been costly and complicated - until now.
We work in a global workforce where business reaches beyond our borders and over the seas.
This best practices brief shows you how to easily and cost-effectively provide anyone...Provided By Citrix Online
-
What IT Directors need to know about Video Conferencing for Business
Video conferencing is changing the way we communicate, collaborate and get work done. That's why choosing the right solution is critical to the entire business.
IT departments are anxious to deploy communications and collaboration solutions that will help grow the business.
This Yankee Group white paper provides IT...Provided By Citrix Online
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How to Deliver Superior Professional Services Cost-Effectively
This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.
Download the Ziff Davis White Paper to...Provided By Citrix Online
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6 Steps to Promoting Your Online Events Like a Social Media Maven
Companies large and small are plugging into social media's power to start conversations with customers and prospects.
Nowhere is this method of promotion more applicable than in online events.
This guide provides 6 steps for establishing and leveraging your social media presence to successfully promote an online event.Provided By Citrix Online