Citrix Online

Displaying 1-40 of 213 results

  • Webcasts // Feb 2015

    On-demand Webcast: How to Succeed Under Pressure for High-Performance - Sales Succeeding Under Pressure

    Selling is not easy, especially under pressure. Pressure changes how the brain functions; it diminishes our ability to think, make decisions and connect with others. That’s why the ability to manage pressure is one of the things that sets high-performing sales people and sales leaders apart. And it’s one of...

    Sponsored By Citrix Online

  • Webcasts // Jan 2015

    On-demand Webcast: 5 Soft Skills for Customer Support

    Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people. “Great support requires a blend of technical and soft skills. To be great at it,...

    Sponsored By Citrix Online

  • Webcasts // Jan 2015

    On-Demand Webcast: Leading Innovation: How to Jumpstart Your Organization's Growth Engine

    Productivity is no longer enough. Today, growth means pushing strategic innovation initiatives across the enterprise – to everyone, everywhere, every day. Join Jeff DeGraff, professor of management and organizations at the University of Michigan’s Ross School of Business, as he presents a simple approach for leaders to recognize, develop...

    Sponsored By Citrix Online

  • Webcasts // Dec 2014

    On-Demand Webcast: Social Media Customer Service: How to Deal with It. How to Take Advantage of It.

    Once upon a time, a happy customer would tell six of his friends about your company. And an unhappy customer would tell eight, maybe 12 of his friends about your company. Then, along came social media. With the click of a button, complimentary shout-outs and scathing complaints alike could reach...

    Sponsored By Citrix Online

  • Webcasts // Nov 2014

    On-demand Webcast: Empowering Clinicians with Easy Access to Clinical Workspaces

    Mobile clinicians demand instant, convenient and simple ways to access patient records, prescribe medicine or dictate notes as they roam across locations, devices and networks. How do you address their needs and protect patient data, support ongoing business changes and deliver measurable savings? In this webinar, hear how Franciscan Missionaries...

    Sponsored By Citrix Online

  • Webcasts // Oct 2014

    Live Webcast: 5 Power Skills to Boost Your Personal Influence

    Join us for this LIVE event! Tuesday, October 28, 2014 10 AM (PDT) / 1 PM (EDT) How much influence do you have in your organization? Wish you had more? Leaders need to be able to gain support for their ideas and to push them through their organizations. And...

    Sponsored By Citrix Online

  • Webcasts // Sep 2014

    Live Webcast: Surviving Workplace Zombies

    Join us for this LIVE event! Tuesday, October 7, 2014 10 AM (PDT) / 1 PM (EDT) No doubt you’ve seen them. Office zombies. The mindless, slow, de-motivated, disconnected people who try to drag you down to their level. In some workplaces they are rare while in others they swarm...

    Sponsored By Citrix Online

  • Webcasts // Sep 2014

    Live Webcast: Mastering Difficult Conversations: Tips and Tools from a Former FBI Hostage Negotiation Trainer

    Join us for this LIVE event! Thursday, October 2, 2014 10 AM (PDT) / 1 PM (EDT) Nobody likes to deliver bad news, discuss a sensitive subject or talk about a project or meeting that's gone wrong. The mere thought of these conversations can fill you with anxiety and distract...

    Sponsored By Citrix Online

  • Webcasts // Sep 2014

    On-demand Webcast: Mastering the Virtual Sales Pitch

    Making an online presentation has its unique challenges — but there are also countless opportunities for today’s savvy sales professional. Join Tim Wackel as he shares ideas on how to grow your sales (without growing your frequent flyer account). Attend this on-demand webinar to learn how to: Plan and...

    Sponsored By Citrix Online

  • Webcasts // Jul 2014

    Live Webcast: The Significance of Story in Powerful Presentations

    Join us for this LIVE event! Wednesday, September 10, 2014 11 AM (PDT) / 2 PM (EDT) Speaker:Kelly Loosli, Animation Producer and Co-Creator of the Internationally Recognized Animation Program at Brigham Young University. There’s no denying the power of a good story. Our fascination with storytelling fuels the fire of...

    Sponsored By Citrix Online

  • Live Event // Jul 2014

    Live Webcast: The Future of Meetings

    Join us for this LIVE event! Thursday, August 7, 2014 10 AM (PDT) / 1 PM (EDT) Let’s face it -- your meetings have likely gone a bit out of control. With more time allocated for gathering than for actual work, companies of all shapes and sizes are suffering from...

    Sponsored By Citrix Online

  • White Papers // Oct 2014

    How Four Citrix Customers Solved the Enterprise Mobility Challenge

    Organizations must empower people to be productive anywhere, from any device, while fortifying information security. A complete enterprise mobility management (EMM) solution addresses apps and devices and keeps company data safe. Find out how customers across diverse industries put EMM to work.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Best Practices in Choosing, Implementing and Using MDM and EMM.

    Mobility and security specialists are carefully considering enterprise mobility management solutions. In this report Gartner takes a look at best practices for evaluating and selecting an EMM solution.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Enterprise Mobility Management at Your Own Pace: A Three-Phase Approach

    This white paper presents a three-phase plan for mobile empowerment, management and security using the Citrix XenMobile EMM platform. Such a strategy breaks down the process of empowering employees with the benefits of mobility and managing and securing the environment into stages that organizations can tackle at their own pace.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Eight Steps to Fill the Enterprise Mobile Application Gap

    While personal mobile devices are flooding the workplace, equally challenging is the influx of consumer-grade mobile apps, and people expect to use both for business. We call this the “enterprise app gap” and you need to know about the risks it brings to your organization. Download the white paper now.

    Provided By Citrix Online

  • White Papers // Oct 2014

    Move beyond MDM with the leader in EFSS and EMM

    The enterprise mobility landscape has rapidly evolved beyond mobile device management (MDM) to enterprise mobility management (EMM). Now, mobile workspaces and end-user computing are receiving much of the attention as companies explore how a mobile enterprise can take competitive advantage to new levels. During this webinar we’ll discuss what’s next...

    Provided By Citrix Online

  • White Papers // Oct 2014

    10 Essentials for Secure EMM

    With enhanced mobility and work flexibility comes increased information security risk. Explore the security implications and capabilities of the major mobile OS platforms and learn more about best practices to fortify security while supporting new levels of productivity.

    Provided By Citrix Online

  • White Papers // Oct 2014

    The Forrester WaveTM: Enterprise Mobile Management, Q3 2014

    In this Q3-2014 report, Forrester evaluates the 15 most significant EMM providers and details how each vendor fulfills the 27 evaluation criteria points.

    Provided By Citrix Online

  • Webcasts // Oct 2014

    Live Webcast: From Silence to Brilliance: How to Kick Off a Compelling Presentation

    Join us for this LIVE event! Tuesday, November, 11 2014 11 AM (PST) / 2 PM (EST) Grab attention from the get-go. Lights! Camera! Crickets? Don't let the deafening silence of a disengaged audience derail your presentation. Join this webinar with Stanford Graduate School of Business educator and coach...

    Provided By Citrix Online

  • White Papers // Sep 2014

    Comprehensive Enterprise Mobile Management for iOS 8

    The new iOS 8 release includes new features to facilitate device and application management but a third-party enterprise mobility management platform is still necessary for enterprises to gain full control over all their mobile devices and to capitalize on productivity features that enable workflow integration among apps. This white paper...

    Provided By Citrix Online

  • White Papers // Sep 2014

    10 Essential Elements for a Secure Mobility Strategy

    With enhanced mobility and work flexibility comes increased information security risk. Explore the security implications and capabilities of the major mobile OS platforms and learn more about best practices to fortify security while supporting new levels of productivity.

    Provided By Citrix Online

  • White Papers // Sep 2014

    Best Practices in Choosing, Implementing and Using MDM and EMM

    Mobility and security specialists are carefully considering enterprise mobility management solutions. This Garner report takes a look at best practices for evaluating and selecting an EMM solution.

    Provided By Citrix Online

  • White Papers // Sep 2014

    Mobile Application Management with Citrix XenMobile

    Mobility is a critical IT initiative in companies of all sizes because it is an unprecedented opportunity to increase business efficiency and competitive advantage. Beyond device management, mobile application and data management are key to achieving these benefits.

    Provided By Citrix Online

  • White Papers // Sep 2014

    Managing the BlackBerry Transition

    The BlackBerry enterprise mobile solution always included a powerful management and security platform for its devices. As you transition to multiple mobile platforms, you face a host of security and management challenges Discover how to address those challenges with Citrix XenMobile.

    Provided By Citrix Online

  • Webcasts // Jun 2014

    Webcast: 5 Soft Skills for Customer Support

    Join us for this LIVE event! Wednesday, July 16th 10:00 AM PDT / 1:00 PM EDT Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the...

    Provided By Citrix Online

  • Webcasts // May 2014

    Predictable Revenue: Turn Your Business Into A Sales Machine With The $100 Million Best Practices Of Salesforce.com

    Join us for this LIVE event! Wednesday, June 18th 10:00 AM PDT / 1:00 PM EDT Hosted by Aaron Ross, best-selling author of Predictable Revenue: Turn Your Business Into A Sales Machine With The $100 Million Best Practices Of Salesforce.com. Aaron and his team are helping companies triple their...

    Provided By Citrix Online

  • Webcasts // May 2014

    On-demand Webcast: Internet of Everything: What it is and why it matters to IT

    By 2018, it’s projected that 9 billion devices will be connected to the “Internet of Things.” To top it off, many analysts argue that the web will encompass more than just devices, evolving into an “Internet of Everything". But what are these networks really? And more importantly, what do...

    Provided By Citrix Online

  • White Papers // May 2014

    Living with BYOD in Your Organization

    Explore the benefits and risks of BYODA and how to effectively manage BYODA within your organization. Download the White Paper to learn about the 5 key factors about BYOD and BYOA as well as some essentials steps in effectively managing your device and how to protect your organization.

    Provided By Citrix Online

  • White Papers // May 2014

    Successfully Supporting the Mobile Knowledge Worker

    Learn six tactics for delivering valued services and support to the fast-growing group of mobile knowledge workers. Download to learn how to develop and support policy, how to communicate and collaborate with stakeholders and why you should adopt the "new IT everything" attitude plus much more!

    Provided By Citrix Online

  • White Papers // May 2014

    How to advance your IT career in 1 simple step

    Discover the one strategic thing you need to do to advance your IT career. Download to learn how to become everyone's go to geek, why you should focused on others and 3 suggestions to flat out ignore in your career.

    Provided By Citrix Online

  • Webcasts // Apr 2014

    Live Event: Who’s Holding You Hostage? Tips from a Former FBI Negotiation Trainer on How to Get Through to Anyone

    Join us for this LIVE event! Wednesday, May 21st 11:00 AM PDT / 2:00 PM EDT The first make-or-break step in persuading anyone to do anything is getting them to hear you out. But one of the most effective ways to make that happen is to start listening to...

    Provided By Citrix Online

  • Webcasts // Apr 2014

    Live Webcast: Who’s Holding You Hostage? Tips from a Former FBI Negotiation Trainer on How to Get Through to Anyone

    Join us for this LIVE event! Wednesday, May 21st 11:00 AM PDT / 2:00 PM EDT The first make-or-break step in persuading anyone to do anything is getting them to hear you out. But one of the most effective ways to make that happen is to start listening to...

    Provided By Citrix Online

  • Webcasts // Mar 2014

    Live Webcast: Moments of Magic in Customer Service

    Join us for this LIVE event! Thursday, April 24th 10:00 AM PDT / 1:00 PM EDT There’s a big difference between satisfied customers and loyal customers. Satisfactory is a rating, while loyalty is an emotion. The goal is to deliver a customer service experience that gives people a...

    Provided By Citrix Online

  • Webcasts // Mar 2014

    5 Conversations You Need to Have with Your Employees

    Join us for this LIVE event! Tuesday, April 15th 10:00 AM PDT / 1:00 PM EDT Most employee engagement issues can be solved through better communication between managers and staff. Yet many managers don’t know when to talk, what to talk about or even how to do it right....

    Provided By Citrix Online

  • Webcasts // Jan 2014

    Live Webcast - The Overnight Expert: Mastering the Art of Agile Learning

    Join us for this LIVE event! Tuesday, January 14th 11:00 AM PDT / 2:00 PM EDT Getting up to speed quickly is an imperative today. Whether you’re starting a new job or a new project, you’re expected to reach proficiency in record time. But becoming an overnight expert is...

    Provided By Citrix Online

  • Webcasts // Jan 2014

    Live Webcast - Wakeup Call: A survival guide for the changing face of customer service

    Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than...

    Provided By Citrix Online

  • Webcasts // Jan 2014

    Live Webcast - Guarantee Growth: Leveraging Neuroscience for Predictable Revenue, Passionate Teams & Profitable Growth

    Join us for this LIVE event! Thursday, February 13th 9:00 AM PDT / 12:00 PM EDT Are you consistently growing revenues and profits each year? Are your team members highly efficient, energized and emotionally engaged? Are your salespeople able to accurately predict their performance? In today’s highly competitive...

    Provided By Citrix Online

  • Live Event // Dec 2013

    Live Webcast: This Year's Must-Have Gadgets for Techies

    Join us for this LIVE event! Thursday, Dec 12th 10:00 AM PT / 1:00 PM ET What gadgets are on your wish list for this year’s gift-giving extravaganza? The Xbox One? iPad Air? Nexus 7? With all the stunning new tech toys, it can be tough even for IT...

    Provided By Citrix Online

  • White Papers // Nov 2013

    How to benchmark your service desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Provided By Citrix Online

  • White Papers // Nov 2013

    Benchmarking Your Service Desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Provided By Citrix Online

  • Live Event // Jul 2014

    Live Webcast: The Future of Meetings

    Join us for this LIVE event! Thursday, August 7, 2014 10 AM (PDT) / 1 PM (EDT) Let’s face it -- your meetings have likely gone a bit out of control. With more time allocated for gathering than for actual work, companies of all shapes and sizes are suffering from...

    Sponsored By Citrix Online

  • Webcasts // Jul 2014

    Live Webcast: The Significance of Story in Powerful Presentations

    Join us for this LIVE event! Wednesday, September 10, 2014 11 AM (PDT) / 2 PM (EDT) Speaker:Kelly Loosli, Animation Producer and Co-Creator of the Internationally Recognized Animation Program at Brigham Young University. There’s no denying the power of a good story. Our fascination with storytelling fuels the fire of...

    Sponsored By Citrix Online

  • Webcasts // Sep 2014

    On-demand Webcast: Mastering the Virtual Sales Pitch

    Making an online presentation has its unique challenges — but there are also countless opportunities for today’s savvy sales professional. Join Tim Wackel as he shares ideas on how to grow your sales (without growing your frequent flyer account). Attend this on-demand webinar to learn how to: Plan and...

    Sponsored By Citrix Online

  • Webcasts // Nov 2014

    On-demand Webcast: Empowering Clinicians with Easy Access to Clinical Workspaces

    Mobile clinicians demand instant, convenient and simple ways to access patient records, prescribe medicine or dictate notes as they roam across locations, devices and networks. How do you address their needs and protect patient data, support ongoing business changes and deliver measurable savings? In this webinar, hear how Franciscan Missionaries...

    Sponsored By Citrix Online

  • Webcasts // Sep 2014

    Live Webcast: Mastering Difficult Conversations: Tips and Tools from a Former FBI Hostage Negotiation Trainer

    Join us for this LIVE event! Thursday, October 2, 2014 10 AM (PDT) / 1 PM (EDT) Nobody likes to deliver bad news, discuss a sensitive subject or talk about a project or meeting that's gone wrong. The mere thought of these conversations can fill you with anxiety and distract...

    Sponsored By Citrix Online

  • Webcasts // Sep 2014

    Live Webcast: Surviving Workplace Zombies

    Join us for this LIVE event! Tuesday, October 7, 2014 10 AM (PDT) / 1 PM (EDT) No doubt you’ve seen them. Office zombies. The mindless, slow, de-motivated, disconnected people who try to drag you down to their level. In some workplaces they are rare while in others they swarm...

    Sponsored By Citrix Online

  • Webcasts // Oct 2014

    Live Webcast: 5 Power Skills to Boost Your Personal Influence

    Join us for this LIVE event! Tuesday, October 28, 2014 10 AM (PDT) / 1 PM (EDT) How much influence do you have in your organization? Wish you had more? Leaders need to be able to gain support for their ideas and to push them through their organizations. And...

    Sponsored By Citrix Online

  • Webcasts // Jan 2015

    On-demand Webcast: 5 Soft Skills for Customer Support

    Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people. “Great support requires a blend of technical and soft skills. To be great at it,...

    Sponsored By Citrix Online

  • Webcasts // Dec 2014

    On-Demand Webcast: Social Media Customer Service: How to Deal with It. How to Take Advantage of It.

    Once upon a time, a happy customer would tell six of his friends about your company. And an unhappy customer would tell eight, maybe 12 of his friends about your company. Then, along came social media. With the click of a button, complimentary shout-outs and scathing complaints alike could reach...

    Sponsored By Citrix Online

  • Webcasts // Feb 2015

    On-demand Webcast: How to Succeed Under Pressure for High-Performance - Sales Succeeding Under Pressure

    Selling is not easy, especially under pressure. Pressure changes how the brain functions; it diminishes our ability to think, make decisions and connect with others. That’s why the ability to manage pressure is one of the things that sets high-performing sales people and sales leaders apart. And it’s one of...

    Sponsored By Citrix Online

  • Webcasts // Jan 2015

    On-Demand Webcast: Leading Innovation: How to Jumpstart Your Organization's Growth Engine

    Productivity is no longer enough. Today, growth means pushing strategic innovation initiatives across the enterprise – to everyone, everywhere, every day. Join Jeff DeGraff, professor of management and organizations at the University of Michigan’s Ross School of Business, as he presents a simple approach for leaders to recognize, develop...

    Sponsored By Citrix Online

  • Downloads // Mar 2010

    Today's Mobile Workforce & What It Means for Your Business

    Listen to this podcast to hear Jim Ware and Charles Grantham, co-founders of The Future of Work program, discuss today's growing mobile workforce and what it means to your business, how to enable greater productivity and keep your company more competitive with flexible working and the technology choices that combine...

    Provided By Citrix Online

  • White Papers // Apr 2010

    How to Promote the Value of Online Training Within Your Organization

    This white paper explores the benefits and ROI of online training and takes an in-depth look at how two innovative companies successfully implemented Web-based training. Online training enables you to: Reduce costs and the need for travel Improve productivity and morale Increase learner engagement and access to information...

    Provided By Citrix Online

  • White Papers // Dec 2009

    How to Move Your Training Program Online

    The pressure is on for trainers to reach more customers and employees quickly - regardless of location - but without increasing headcount. Forget the private jet and unlimited fuel budget ? you're going to need technology to really go the distance. This new research brief explores how an online training...

    Provided By Citrix Online

  • White Papers // Dec 2009

    How to Market Training: Four Principles of Effective Online Learning

    While it's true that online training reaches more people in more places in less time, you've got to do more than just reach trainees - you've got to engage them. That means you need to provide compelling content, choose the right channel and communicate value, just like a marketer would....

    Provided By Citrix Online

  • White Papers // Mar 2010

    Maximizing the Value of Online Learning in Your Organization

    In this eBook, Terrence Gargiulo, president of makingstories.net, explores the fundamentals of online learning, including drivers, benefits and how to create an online learning strategy that maximizes business value.

    Provided By Citrix Online

  • White Papers // Aug 2009

    Engage! How to Avoid the Seven Sins of Live, Online Presentations

    Webinars have become a common business practice. They reduce travel time and costs, increase geographic reach and enable greater efficiency. But to maximize the benefits, you've got to engage attendees. This new 1080 Group white paper explores the 7 critical mistakes made when presenting online and how to avoid them....

    Provided By Citrix Online

  • White Papers // Mar 2010

    Web Conferencing Training Trends 2010: North America

    Organizations are increasingly choosing online training in an effort to optimize efficiency. And it seems to be delivering big payoffs. But what's behind this accelerating trend? This new 1080 Group brief details key research findings on the use of Web conferencing for training, and it explores the opportunities created...

    Provided By Citrix Online

  • Webcasts // Mar 2010

    Marketing for Trainers: How to Promote Your Training Programs

    Trainers are under more pressure than ever to demonstrate results. For many, this begins with a productivity metric like "how many trainees did you reach?" The good news is that you don't have to be a marketer to create compelling communications that improve attendance rates. Join Webinar expert and...

    Provided By Citrix Online

  • Webcasts // Mar 2010

    Up Your EQ (Engagement Quotient!) with 10 Practical Presentation Skills

    Research shows that trainers who can turn passive participants into active participants significantly improve learner retention rates. View this informative one-hour Webinar archive to learn how to accelerate your success with engaging learners in a live webinar. You will learn: How to avoid the worst-ever webinar mistakes...

    Provided By Citrix Online

  • Webcasts // Mar 2010

    Introducing GoToTraining: Online Training Made Easy

    How can you make the most of your training time and budget? Moving at least part of your training efforts online not only saves time, money and other valuable resources, it increases productivity, reach and flexibility by creating new opportunities for expanding your training program. View this Webinar...

    Provided By Citrix Online

  • White Papers // Dec 2009

    The Definitive Webinar Marketing eGuide

    This new Quantum Leap Marketing eGuide provides the definitive roadmap for creating a Webinar marketing plan designed to significantly boost sales for your company. The comprehensive eGuide also includes a Webinar marketing plan outline and Webinar invite to help you get started today. Download the eGuide to learn: ...

    Provided By Citrix Online

  • White Papers // Nov 2009

    Getting the Most from Your Marketing Events: The ROI of IN-Person Seminars, Trade Shows and Webinars

    Do you know your numbers? If getting more high-quality leads from your marketing events spend is a top priority, then it pays to know the return on investment of your marketing events tactics. This new white paper explores which marketing events offer the greatest return on investment for your...

    Provided By Citrix Online

  • White Papers // May 2009

    What's Working in Small Business Marketing and Webinars

    Today small business marketers must make every dollar count by investing in proven effective tactics. Quantum Leap Marketing recently conducted a survey to find out how small business marketers are responding to tough economic times and how they plan to optimize marketing efforts for maximum results. Download the...

    Provided By Citrix Online

  • White Papers // Jan 2010

    B-to-B Lead Generation: 2009 Marketing ROI Performance & Evaluation Study

    Download the second annual Marketing Profs Marketing ROI & Performance Evaluation Study to explore the impact of the economic downturn on lead-generation marketing, current priorities for marketers and best practices used by marketing organizations with proven effectiveness and growth. Download the special report to learn: Why economic pressures...

    Provided By Citrix Online

  • Webcasts // Apr 2010

    The ROI of Marketing Events: How to Get the Most from Your Marketing Budget

    Do you know your numbers? If getting more high-quality leads from your marketing events spend is a top priority, then it pays to know the return on investment of your marketing events tactics. View this on-demand Webinar with Bob Hanson of Quantum Leap Marketing and Michael Osterman of Osterman...

    Provided By Citrix Online

  • Webcasts // Apr 2010

    SMB Super Powers - How to Succeed in 2010

    Even as the clouds begin to lift from the U.S. economy, marketing departments find themselves still asked to accomplish more with budgets frozen and headcounts static. In addition to managing traditional channels, marketers face the added pressure of harnessing the powers of new, low-cost, consumer-centered social technologies ? often with...

    Provided By Citrix Online

  • Webcasts // Apr 2010

    Honing Your Webinar Presentation Skills: The Latest in Professional Development

    Presenting has always been a critical business skill. But with Webinars there's an added twist - you can't see your audience members, and they can't see you. So how do you get and keep their attention? During this Webinar Roger Courville, Webinar expert, researcher and author of the new...

    Provided By Citrix Online

  • Webcasts // Jan 2011

    Business Continuity Guaranteed - How to Enable Your Employees to Take the Virtual Road to Work

    Emergencies happen - and the reality is that many organizations and employees will not be prepared when one occurs. So it's essential that organizations set up a business continuity strategy that makes technology resources immediately available to employees in unexpected circumstances. View this BNET Webcast to learn the best...

    Provided By Citrix Online

  • White Papers // Jun 2005

    Forrester Research Report: Thirty-One Best Practices for the Service Desk

    According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point at courtesy of staff as the issue. Not so. Instead, areas such as resolving users' requests in a timely...

    Provided By Citrix Online

  • White Papers // Oct 2011

    Guide to smart working and modernising business practices

    In the current challenging climate, many companies and public sector organisations are looking closely at their work strategies and taking steps to not only survive the present crisis but also plan for the long term. At the heart of these plans are new technologies that enable workers to become more...

    Provided By Citrix Online

  • Webcasts // Mar 2010

    Audio Conferencing That Won't Break the Bank

    Whether you are having an internal meeting, customer meeting or a large Webinar, you rely on audio conferencing to get your work done and decisions made. What if you could partner with a communications service provider offering enterprise scale and reliability, global access numbers and Web-based conference management to...

    Provided By Citrix Online

  • White Papers // Dec 2009

    Controlling the Cost of Audio Conferencing

    Audio conferencing is a vital tool for business communication but the fees most services charge for operator-assisted calls can really add up. This Wainhouse Research application brief explores the costs of audio conferencing - specifically whether organizations consider cost to be a problem and what they're doing to control...

    Provided By Citrix Online

  • White Papers // Oct 2009

    The Help Desk Is on the Critical Path for Pandemic/Disaster Recovery

    When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.

    Provided By Citrix Online

  • White Papers // Dec 2009

    Improving First-Call Resolution with Team Collaboration Technology

    This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.

    Provided By Citrix Online

  • Webcasts // Jan 2010

    2010 Roadmap for Remotely Supporting a Mobile Workforce

    Watch this on-demand webinar to here proven strategies for driving the delivery of reliable and cost-effective remote support for 2010 and beyond.

    Provided By Citrix Online

  • White Papers // Mar 2010

    The Next Frontier for Support Centers

    This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.

    Provided By Citrix Online

  • White Papers // Nov 2009

    Leveraging the Web Collaboration Capabilities within Remote Support

    This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.

    Provided By Citrix Online

  • Webcasts // Mar 2010

    Leveraging Social Media as a Support Channel

    Watch this on-demand webinar to hear John Ragsdale, VP of technology research at Technology Services Industry Association (TSIA), share the advantages and risks of embracing social media for support, as well as data from TSIA's social media survey.

    Provided By Citrix Online

  • White Papers // Jul 2009

    Leveraging GoToMyPC Corporate to Boost Productivity

    In this new white paper, discover how to improve overall corporate productivity by leveraging Web-based remote access such as Citrix? GoToMyPC? Corporate.

    Provided By Citrix Online