Clarity Consulting

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  • Geo-Distributed Contact Centers With Microsoft Lync

    White Papers // Sep 2012 // provided by Clarity Consulting

    In today's world, many businesses have operations in multiple locations around the globe. Whether these are the result of acquisitions, international expansion, offshoring, or other factors, they can pose challenges for integration and cost control. One of the areas where integrating geographically dispersed locations can be difficult is in the ...

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  • Native Vs. Non-Native for Lync Contact Centers

    White Papers // Aug 2012 // provided by Clarity Consulting

    With the increasing popularity of Microsoft Lync as a next-generation communication platform, many organizations are using it to power business units such as contact centers that depend on complex telephony functions. To meet the specialized business needs of contact centers, these organizations have two categories of products available. Products in ...

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