Clarity Consulting

Displaying 1-10 of 10 results

  • White Papers // Sep 2012

    Geo-Distributed Contact Centers With Microsoft Lync

    In today's world, many businesses have operations in multiple locations around the globe. Whether these are the result of acquisitions, international expansion, offshoring, or other factors, they can pose challenges for integration and cost control. One of the areas where integrating geographically dispersed locations can be difficult is in the...

    Provided By Clarity Consulting

  • White Papers // Aug 2012

    Native Vs. Non-Native for Lync Contact Centers

    With the increasing popularity of Microsoft Lync as a next-generation communication platform, many organizations are using it to power business units such as contact centers that depend on complex telephony functions. To meet the specialized business needs of contact centers, these organizations have two categories of products available. Products in...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Planning And Managing Service Levels

    Every company knows when they are receiving good service, but it is often difficult to express what constitutes good service - to define it in quantifiable terms, and to manage it to consistent levels. This Executive Report considers the topic of service from several different angles, and throughout all of...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Maintaining Alignment When Outsourcing

    Do you know what your company's strategies, goals and objectives are? If you do, you are already on the road toward alignment. Do your decisions, actions, and daily efforts promote those goals? If they do, congratulations. You are skilled at maintaining alignment. Within a company with hundreds or thousands of...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Making The Decision To Outsource

    If outsourcing appears to be the best option, an IT organization must take the time to fully understand the ramifications of its choice. Outsourcing is not a simple endeavor. The mere consideration of outsourcing will have an enormous effect on existing staff. Negotiating and inking the deal will require legal...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Outsourcing Development

    Development outsourcing is a viable option depending on the company's situation and the characteristics of its project. Whenever a company considers developing a new system, a predicate question is whether to build the new system from scratch or buy an off-the-shelf solution. Building a system from scratch is accomplished using...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Seize The Day: Opportunity Outsourcing

    Outsourcers learn best practices from working with many different types of clients. Combining these practices with a fresh, outside point of view enables an outsourcer to leverage existing assets in ways that would otherwise be missed. For example, a company may have robust human-resource applications whose life could be extended...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Five Principles For Selecting SLA Metrics

    At the heart of every successful outsourcing engagement is a well-written service level agreement (SLA) that codifies the requirements and expectations of all parties and is supported by a set of objective metrics. These metrics provide a fair means of assessing the ongoing performance of the relationship, thereby serving as...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Creating Service Level Agreements

    Preparing for an outsourcing engagement takes a great deal of time and effort, and a commitment to doing things right. These preparatory activities will culminate in a set of contracts and documents that memorialize the understanding of the parties and the terms of their agreement. These materials will govern the...

    Provided By Clarity Consulting

  • White Papers // Feb 2009

    Performance Coefficients - A Method For Objectively Measuring Outsourcing Vendor Performance

    Is your organization able to compare the relative effectiveness of its sourcing options? When all costs and impacts are considered, how does your offshore outsourcer compare with your internal IT teams? Can you accurately rank your sourcing vendors by performance? An effective method for rating vendor performance has been the...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Planning And Managing Service Levels

    Every company knows when they are receiving good service, but it is often difficult to express what constitutes good service - to define it in quantifiable terms, and to manage it to consistent levels. This Executive Report considers the topic of service from several different angles, and throughout all of...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Maintaining Alignment When Outsourcing

    Do you know what your company's strategies, goals and objectives are? If you do, you are already on the road toward alignment. Do your decisions, actions, and daily efforts promote those goals? If they do, congratulations. You are skilled at maintaining alignment. Within a company with hundreds or thousands of...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Making The Decision To Outsource

    If outsourcing appears to be the best option, an IT organization must take the time to fully understand the ramifications of its choice. Outsourcing is not a simple endeavor. The mere consideration of outsourcing will have an enormous effect on existing staff. Negotiating and inking the deal will require legal...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Outsourcing Development

    Development outsourcing is a viable option depending on the company's situation and the characteristics of its project. Whenever a company considers developing a new system, a predicate question is whether to build the new system from scratch or buy an off-the-shelf solution. Building a system from scratch is accomplished using...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Seize The Day: Opportunity Outsourcing

    Outsourcers learn best practices from working with many different types of clients. Combining these practices with a fresh, outside point of view enables an outsourcer to leverage existing assets in ways that would otherwise be missed. For example, a company may have robust human-resource applications whose life could be extended...

    Provided By Clarity Consulting

  • White Papers // Feb 2009

    Performance Coefficients - A Method For Objectively Measuring Outsourcing Vendor Performance

    Is your organization able to compare the relative effectiveness of its sourcing options? When all costs and impacts are considered, how does your offshore outsourcer compare with your internal IT teams? Can you accurately rank your sourcing vendors by performance? An effective method for rating vendor performance has been the...

    Provided By Clarity Consulting

  • White Papers // Sep 2012

    Geo-Distributed Contact Centers With Microsoft Lync

    In today's world, many businesses have operations in multiple locations around the globe. Whether these are the result of acquisitions, international expansion, offshoring, or other factors, they can pose challenges for integration and cost control. One of the areas where integrating geographically dispersed locations can be difficult is in the...

    Provided By Clarity Consulting

  • White Papers // Aug 2012

    Native Vs. Non-Native for Lync Contact Centers

    With the increasing popularity of Microsoft Lync as a next-generation communication platform, many organizations are using it to power business units such as contact centers that depend on complex telephony functions. To meet the specialized business needs of contact centers, these organizations have two categories of products available. Products in...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Five Principles For Selecting SLA Metrics

    At the heart of every successful outsourcing engagement is a well-written service level agreement (SLA) that codifies the requirements and expectations of all parties and is supported by a set of objective metrics. These metrics provide a fair means of assessing the ongoing performance of the relationship, thereby serving as...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Creating Service Level Agreements

    Preparing for an outsourcing engagement takes a great deal of time and effort, and a commitment to doing things right. These preparatory activities will culminate in a set of contracts and documents that memorialize the understanding of the parties and the terms of their agreement. These materials will govern the...

    Provided By Clarity Consulting