ClickSoftware

Displaying 1 - 9 of 9 results

  • How to maximize the efficiency of your staff

    Downloads // Nov 2014 // provided by ClickSoftware

    ShiftExpert by ClickSoftware optimizes the planning, management and execution of your employees' work shifts and timesheets across all departments. Incorporating rules, regulations, absences, demand and company policies to schedule shifts that maximize the efficiency of your staff. As a native Salesforce1 app, ShiftExpert provides employees, shift managers and planners ...

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  • Mobile workforce management: Seven key benefits

    White Papers // Dec 2012 // provided by ClickSoftware

    Whether looking at the complexities of scheduling or the gaps in mobility, it is apparent that the opportunity exists to deploy a software solution to address the growing needs of your company. The costs in time and wages are too great to ignore, not to mention the impact on our ...

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  • Portugal Telecom and ClickSoftware: Now Driven by Apps

    Podcasts // Jun 2012 // provided by ClickSoftware

    With the advancements in smart phone technology CIO's are deploying mobile applications in order to drive efficiency and customer satisfaction. ClickSoftware's customer Portugal Telecom, has over 89 million customers worldwide and have deployed mobile applications to over 4000 technicians who are serving 2.1 million in customer visits per year. This ...

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  • What is a ClickAppStore?

    Podcasts // Jun 2012 // provided by ClickSoftware

    Are you looking to empower the people in your organization working outside of the office to do a great job and make sure that the customers get the best service in the industry? ClickSoftware's mobility solution gives you the freedom of seamless mobility to drive your enterprise forward. ClickMobile is ...

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  • Mobile apps for field workers: Five essential questions

    White Papers // Jun 2012 // provided by ClickSoftware

    Smartphone adoption in the enterprise (both personal-liable and corporate-liable) reached 162 million units by the end of 2011, according to predictions by VDC Research. By 2014, the research firm predicts, the market for enterprise mobility solutions for field service applications will grow at an average annual rate of 11 percent. ...

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  • Trends and best practice for service in 2012

    White Papers // Feb 2012 // provided by ClickSoftware

    Service revenue has topped the agenda of chief service officers. As businesses seek to wrap themselves around their customers and drive higher value, they are looking to build a foundation that fosters the innovation and collaboration necessary to develop and capitalise on service revenue opportunities. That said, service revenue goals ...

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  • Finding a service cost and levels balance

    White Papers // Feb 2012 // provided by ClickSoftware

    One of the greatest challenges in service optimisation is increasing customer service levels while reducing operational costs. It is often difficult to achieve one without sacrificing the other. This ClickSoftware white paper discusses some of the factors that contribute to operational inefficiencies in field service. It examines traditional approaches to ...

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  • Beeper Improves Call Centre Operations With ClickSoftware

    Case Studies // Jul 2010 // provided by ClickSoftware

    Beeper Communications Israel, a Motorola affiliated company, has been the leading paging operator in Israel since 1988. The hundreds of Call Centre staff that manage the services that Beeper provides are of course central to an efficient and successful operation. They are the first point of contact with the customer ...

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  • VELUX Uses ClickSchedule To Breakdown Information Barriers And Improve Customer Service

    Case Studies // May 2008 // provided by ClickSoftware

    For more than 60 years, VELUX has improved the living environment for people all over the world through its internationally-known roof windows and skylights. As VELUX operations in Germany switched from decentralized to centralized dispatching, the company realized it would need to automate the dispatching-process of its 125 technicians who ...

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