ClickSoftware

Displaying 1-22 of 22 results

  • Downloads // Nov 2014

    How to maximize the efficiency of your staff

    ShiftExpert by ClickSoftware optimizes the planning, management and execution of your employees' work shifts and timesheets across all departments. Incorporating rules, regulations, absences, demand and company policies to schedule shifts that maximize the efficiency of your staff. As a native Salesforce1 app, ShiftExpert provides employees, shift managers and planners...

    Sponsored By ClickSoftware

  • White Papers // Dec 2012

    Mobile workforce management: Seven key benefits

    Whether looking at the complexities of scheduling or the gaps in mobility, it is apparent that the opportunity exists to deploy a software solution to address the growing needs of your company. The costs in time and wages are too great to ignore, not to mention the impact on our...

    Provided By ClickSoftware

  • Podcasts // Jun 2012

    Portugal Telecom and ClickSoftware: Now Driven by Apps

    With the advancements in smart phone technology CIO's are deploying mobile applications in order to drive efficiency and customer satisfaction. ClickSoftware's customer Portugal Telecom, has over 89 million customers worldwide and have deployed mobile applications to over 4000 technicians who are serving 2.1 million in customer visits per year. This...

    Provided By ClickSoftware

  • Podcasts // Jun 2012

    What is a ClickAppStore?

    Are you looking to empower the people in your organization working outside of the office to do a great job and make sure that the customers get the best service in the industry? ClickSoftware's mobility solution gives you the freedom of seamless mobility to drive your enterprise forward. ClickMobile is...

    Provided By ClickSoftware

  • White Papers // Jun 2012

    Mobile apps for field workers: Five essential questions

    Smartphone adoption in the enterprise (both personal-liable and corporate-liable) reached 162 million units by the end of 2011, according to predictions by VDC Research. By 2014, the research firm predicts, the market for enterprise mobility solutions for field service applications will grow at an average annual rate of 11 percent....

    Provided By ClickSoftware

  • White Papers // Feb 2012

    Finding a service cost and levels balance

    One of the greatest challenges in service optimisation is increasing customer service levels while reducing operational costs. It is often difficult to achieve one without sacrificing the other. This ClickSoftware white paper discusses some of the factors that contribute to operational inefficiencies in field service. It examines traditional approaches to...

    Provided By ClickSoftware

  • White Papers // Feb 2012

    Trends and best practice for service in 2012

    Service revenue has topped the agenda of chief service officers. As businesses seek to wrap themselves around their customers and drive higher value, they are looking to build a foundation that fosters the innovation and collaboration necessary to develop and capitalise on service revenue opportunities. That said, service revenue goals...

    Provided By ClickSoftware

  • Case Studies // May 2011

    Konica Minolta Achieves Significant Cost Savings While Improving Customer Service With ClickSoftware

    Konica Minolta Business Technologies Inc is headquartered in Tokyo, Japan. Konica Minolta Business Solutions provides its clients with digital imaging systems which are then maintained under contract by its skilled mobile workforce. Following the merger between Konica and Minolta in 2003, Konica Minolta, the new company, sought to capitalize on...

    Provided By ClickSoftware

  • Case Studies // Mar 2011

    Vivint Improves Customer Service And Delivers Substantial Operational Savings With Automated Scheduling And Mobility Solution

    Now in its 11th year of operation, Vivint is one of the largest full-service national security companies, providing world-class customer support and services to more than 450,000 customers throughout North America. As the Vivint customer base increased by 60 percent from 2008 to 2010, the company realized it needed to...

    Provided By ClickSoftware

  • Case Studies // Feb 2011

    Diebold Improves Service And Reduces Costs With Real-Time Optimized Scheduling

    Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold needed to bring greater efficiencies to the way work orders were being scheduled. At that time, the company had been assigning work on a purely geographical basis. Diebold selected ClickSoftware's ClickSchedule solution with...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Direct Energy Increase Competitive Advantage With ClickSoftware

    Direct Energy Essential Home Services provides repairs, maintenance, heating and cooling HVAC installation, and energy-related home improvements to 1.3 million customers that are sub-divided into 25 field patches in Ontario, Canada. In October 1999 Direct Energy Essential Home Services was facing the huge challenge of deregulation in Canada. Crucially it...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Bell Canada Optimizes Testing Workflows

    Montreal based Bell Canada is now 120 years old and turned in revenues of $14.3 billion last year. In Bell Canada's relentless search to be more efficient and improve their bottom line, the Operations Group needed to address some key 'Points of pain': shifting workloads, across the various technology groups...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Unisys Drives Significant Productivity Improvements While Reducing Costs With Optimized Scheduling

    Unisys is a leading technology company, providing a number of services for its diverse clientele. In the early days of Unisys' service organization, field technicians were mainly supporting mainframe systems. This kind of work often resulted in significant wait time at the job site. Since a complex scheduling system was...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Pacific Gas & Electric Shifts Crew Assignments To Meet Customer Needs With Help From ClickSoftware

    Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. In conjunction with its SAP application for managing project work orders, Pacific Gas & Electric (PG&E) also needs to manage the schedules of its...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Southern California Edison Uses ClickSoftware To Help Deliver A $9 Billion Capital Restructuring Program

    Southern California Edison (SCE) grew out of various small companies that began working with power generation and transmission as early as the 1880s. Today it provides reliable electricity supply to more than 13 million people across a vast service area spanning more than 50,000 square miles in Central, Coastal and...

    Provided By ClickSoftware

  • Case Studies // Jul 2010

    Beeper Improves Call Centre Operations With ClickSoftware

    Beeper Communications Israel, a Motorola affiliated company, has been the leading paging operator in Israel since 1988. The hundreds of Call Centre staff that manage the services that Beeper provides are of course central to an efficient and successful operation. They are the first point of contact with the customer...

    Provided By ClickSoftware

  • Case Studies // Jun 2010

    Telekom Austria Transforms Service Delivery With Optimized Workforce Management

    Telekom Austria, the fixed-line network subsidiary of Telekom Austria Group, focuses primarily on the Austrian market, and with more than 2.3 million residential and business customers, it is Austria's largest telecommunications provider. In order to increase customer satisfaction while simultaneously reducing costs, Telekom Austria required significant improvement of a number...

    Provided By ClickSoftware

  • Case Studies // Jan 2010

    Icelandic Utility Provider Orkuveita Reykjavikur Improves Mobile Workforce Productivity With ClickSoftware

    Orkuveita Reykjavikur (OR) is an Icelandic utilities company that operates in several diverse fields. It produces, distributes and sells electricity, geothermal hot water and cold water. The company is responsible for providing the very highest infrastructure standards to ensure the safe delivery of its services. OR's activities are governed by...

    Provided By ClickSoftware

  • Case Studies // Aug 2009

    Networkfleet Drives Operational Improvement With Mobile Workforce Automation Solution From ClickSoftware

    Fuel, insurance and maintenance costs are a service fleet operation's biggest expense after personnel. San Diego-based Networkfleet, a 10-year old subsidiary of HUGHES Telematics, helps some of the country's largest vehicle fleets to reduce fleet operating expenses. Networkfleet relies on a national network of partners and resellers to install its...

    Provided By ClickSoftware

  • Case Studies // Apr 2009

    KinCare Revolutionizing The Australian Homecare Market With ClickSoftware

    KinCare is one of Australia's leading providers of in-home care and support services and has become one of the fastest growing community care services in Australia. The $2.5 billion in-home care market in Australia is very competitive. Privately run KinCare operates alongside, and competes with, many larger not-for-profit organizations. Existing...

    Provided By ClickSoftware

  • Case Studies // Mar 2009

    Anglian Water Create A Platform For Business Growth With ClickSoftware

    Anglian Water, part of the AWG Group, is located in the east of England and serves the needs of around six million industrial, commercial and domestic customers. Anglian Water is facing some tough regional challenges in both the near and long-term. Whilst its area is low-lying and could be susceptible...

    Provided By ClickSoftware

  • Case Studies // May 2008

    VELUX Uses ClickSchedule To Breakdown Information Barriers And Improve Customer Service

    For more than 60 years, VELUX has improved the living environment for people all over the world through its internationally-known roof windows and skylights. As VELUX operations in Germany switched from decentralized to centralized dispatching, the company realized it would need to automate the dispatching-process of its 125 technicians who...

    Provided By ClickSoftware

  • Downloads // Nov 2014

    How to maximize the efficiency of your staff

    ShiftExpert by ClickSoftware optimizes the planning, management and execution of your employees' work shifts and timesheets across all departments. Incorporating rules, regulations, absences, demand and company policies to schedule shifts that maximize the efficiency of your staff. As a native Salesforce1 app, ShiftExpert provides employees, shift managers and planners...

    Sponsored By ClickSoftware

  • White Papers // Dec 2012

    Mobile workforce management: Seven key benefits

    Whether looking at the complexities of scheduling or the gaps in mobility, it is apparent that the opportunity exists to deploy a software solution to address the growing needs of your company. The costs in time and wages are too great to ignore, not to mention the impact on our...

    Provided By ClickSoftware

  • Podcasts // Jun 2012

    Portugal Telecom and ClickSoftware: Now Driven by Apps

    With the advancements in smart phone technology CIO's are deploying mobile applications in order to drive efficiency and customer satisfaction. ClickSoftware's customer Portugal Telecom, has over 89 million customers worldwide and have deployed mobile applications to over 4000 technicians who are serving 2.1 million in customer visits per year. This...

    Provided By ClickSoftware

  • Podcasts // Jun 2012

    What is a ClickAppStore?

    Are you looking to empower the people in your organization working outside of the office to do a great job and make sure that the customers get the best service in the industry? ClickSoftware's mobility solution gives you the freedom of seamless mobility to drive your enterprise forward. ClickMobile is...

    Provided By ClickSoftware

  • Case Studies // Aug 2009

    Networkfleet Drives Operational Improvement With Mobile Workforce Automation Solution From ClickSoftware

    Fuel, insurance and maintenance costs are a service fleet operation's biggest expense after personnel. San Diego-based Networkfleet, a 10-year old subsidiary of HUGHES Telematics, helps some of the country's largest vehicle fleets to reduce fleet operating expenses. Networkfleet relies on a national network of partners and resellers to install its...

    Provided By ClickSoftware

  • Case Studies // Apr 2009

    KinCare Revolutionizing The Australian Homecare Market With ClickSoftware

    KinCare is one of Australia's leading providers of in-home care and support services and has become one of the fastest growing community care services in Australia. The $2.5 billion in-home care market in Australia is very competitive. Privately run KinCare operates alongside, and competes with, many larger not-for-profit organizations. Existing...

    Provided By ClickSoftware

  • Case Studies // May 2011

    Konica Minolta Achieves Significant Cost Savings While Improving Customer Service With ClickSoftware

    Konica Minolta Business Technologies Inc is headquartered in Tokyo, Japan. Konica Minolta Business Solutions provides its clients with digital imaging systems which are then maintained under contract by its skilled mobile workforce. Following the merger between Konica and Minolta in 2003, Konica Minolta, the new company, sought to capitalize on...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Direct Energy Increase Competitive Advantage With ClickSoftware

    Direct Energy Essential Home Services provides repairs, maintenance, heating and cooling HVAC installation, and energy-related home improvements to 1.3 million customers that are sub-divided into 25 field patches in Ontario, Canada. In October 1999 Direct Energy Essential Home Services was facing the huge challenge of deregulation in Canada. Crucially it...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Bell Canada Optimizes Testing Workflows

    Montreal based Bell Canada is now 120 years old and turned in revenues of $14.3 billion last year. In Bell Canada's relentless search to be more efficient and improve their bottom line, the Operations Group needed to address some key 'Points of pain': shifting workloads, across the various technology groups...

    Provided By ClickSoftware

  • Case Studies // Feb 2011

    Diebold Improves Service And Reduces Costs With Real-Time Optimized Scheduling

    Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold needed to bring greater efficiencies to the way work orders were being scheduled. At that time, the company had been assigning work on a purely geographical basis. Diebold selected ClickSoftware's ClickSchedule solution with...

    Provided By ClickSoftware

  • Case Studies // Mar 2009

    Anglian Water Create A Platform For Business Growth With ClickSoftware

    Anglian Water, part of the AWG Group, is located in the east of England and serves the needs of around six million industrial, commercial and domestic customers. Anglian Water is facing some tough regional challenges in both the near and long-term. Whilst its area is low-lying and could be susceptible...

    Provided By ClickSoftware

  • Case Studies // Jul 2010

    Beeper Improves Call Centre Operations With ClickSoftware

    Beeper Communications Israel, a Motorola affiliated company, has been the leading paging operator in Israel since 1988. The hundreds of Call Centre staff that manage the services that Beeper provides are of course central to an efficient and successful operation. They are the first point of contact with the customer...

    Provided By ClickSoftware

  • White Papers // Jun 2012

    Mobile apps for field workers: Five essential questions

    Smartphone adoption in the enterprise (both personal-liable and corporate-liable) reached 162 million units by the end of 2011, according to predictions by VDC Research. By 2014, the research firm predicts, the market for enterprise mobility solutions for field service applications will grow at an average annual rate of 11 percent....

    Provided By ClickSoftware

  • White Papers // Feb 2012

    Finding a service cost and levels balance

    One of the greatest challenges in service optimisation is increasing customer service levels while reducing operational costs. It is often difficult to achieve one without sacrificing the other. This ClickSoftware white paper discusses some of the factors that contribute to operational inefficiencies in field service. It examines traditional approaches to...

    Provided By ClickSoftware

  • White Papers // Feb 2012

    Trends and best practice for service in 2012

    Service revenue has topped the agenda of chief service officers. As businesses seek to wrap themselves around their customers and drive higher value, they are looking to build a foundation that fosters the innovation and collaboration necessary to develop and capitalise on service revenue opportunities. That said, service revenue goals...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Unisys Drives Significant Productivity Improvements While Reducing Costs With Optimized Scheduling

    Unisys is a leading technology company, providing a number of services for its diverse clientele. In the early days of Unisys' service organization, field technicians were mainly supporting mainframe systems. This kind of work often resulted in significant wait time at the job site. Since a complex scheduling system was...

    Provided By ClickSoftware

  • Case Studies // May 2008

    VELUX Uses ClickSchedule To Breakdown Information Barriers And Improve Customer Service

    For more than 60 years, VELUX has improved the living environment for people all over the world through its internationally-known roof windows and skylights. As VELUX operations in Germany switched from decentralized to centralized dispatching, the company realized it would need to automate the dispatching-process of its 125 technicians who...

    Provided By ClickSoftware

  • Case Studies // Mar 2011

    Vivint Improves Customer Service And Delivers Substantial Operational Savings With Automated Scheduling And Mobility Solution

    Now in its 11th year of operation, Vivint is one of the largest full-service national security companies, providing world-class customer support and services to more than 450,000 customers throughout North America. As the Vivint customer base increased by 60 percent from 2008 to 2010, the company realized it needed to...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Pacific Gas & Electric Shifts Crew Assignments To Meet Customer Needs With Help From ClickSoftware

    Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. In conjunction with its SAP application for managing project work orders, Pacific Gas & Electric (PG&E) also needs to manage the schedules of its...

    Provided By ClickSoftware

  • Case Studies // Jan 2010

    Icelandic Utility Provider Orkuveita Reykjavikur Improves Mobile Workforce Productivity With ClickSoftware

    Orkuveita Reykjavikur (OR) is an Icelandic utilities company that operates in several diverse fields. It produces, distributes and sells electricity, geothermal hot water and cold water. The company is responsible for providing the very highest infrastructure standards to ensure the safe delivery of its services. OR's activities are governed by...

    Provided By ClickSoftware

  • Case Studies // Nov 2010

    Southern California Edison Uses ClickSoftware To Help Deliver A $9 Billion Capital Restructuring Program

    Southern California Edison (SCE) grew out of various small companies that began working with power generation and transmission as early as the 1880s. Today it provides reliable electricity supply to more than 13 million people across a vast service area spanning more than 50,000 square miles in Central, Coastal and...

    Provided By ClickSoftware

  • Case Studies // Jun 2010

    Telekom Austria Transforms Service Delivery With Optimized Workforce Management

    Telekom Austria, the fixed-line network subsidiary of Telekom Austria Group, focuses primarily on the Austrian market, and with more than 2.3 million residential and business customers, it is Austria's largest telecommunications provider. In order to increase customer satisfaction while simultaneously reducing costs, Telekom Austria required significant improvement of a number...

    Provided By ClickSoftware