Computer Associates

Displaying 1-6 of 6 results

  • White Papers // Jan 2013

    Frost and Sullivan Report: Cloud Monitoring and Service Management

    Analyst Frost and Sullivan have released the latest results of their Cloud Monitoring and Service Management study: Helping CIOs Maximize their IT Services and Investments: 1/3 of the 600 IT Managers surveyed in Asia Pacific are experiencing significant pressure from executive management to acquire cloud services The Four Key...

    Provided By Computer Associates

  • Case Studies // Nov 2012

    Customer Case Study: Qantas guarantees online availability, improving customer experience and protecting revenue

    Consumerisation of IT continues at a rapid pace, but it's not just about new devices; it's redefining the entire relationship between IT and end users, introducing potential opportunities for businesses to leverage this new model to expand their business, reduce enterprise costs and attract and retain new customers. Read this...

    Provided By Computer Associates

  • White Papers // Nov 2012

    Gartner 2012: IT Operations Wake Up Call

    The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information technologies have presented unprecedented opportunities to create new innovation around customers. New trends have seen it become increasingly commonplace for enterprises to...

    Provided By Computer Associates

  • White Papers // Sep 2012

    Why Your Current Service Desk Is Failing Your Business and What To Do About It

    This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management solution Best practices evaluation criteria Learn the key features required to effectively leverage service management solutions.

    Provided By Computer Associates

  • White Papers // Aug 2012

    The Fourth-generation Service Desk, and Why It's a Mandate Today

    This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the service desk Top challenges for managing legacy platforms 5 Key Features for next generation solutions Learn key insights to...

    Provided By Computer Associates

  • White Papers // Jan 2012

    IT Management-as-a-Service: A White Paper by 451 Research

    Analyst 451 Research have conducted an investigation to evaluate the state of the ITMaaS market and actions to maximise your investments: 50% of ITMaaS market revenue is generated from systems and network monitoring and management investments Key actions to maximise your ITMaaS deployments Real world benefits from interviews with...

    Provided By Computer Associates

  • White Papers // Nov 2012

    Gartner 2012: IT Operations Wake Up Call

    The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information technologies have presented unprecedented opportunities to create new innovation around customers. New trends have seen it become increasingly commonplace for enterprises to...

    Provided By Computer Associates

  • Case Studies // Nov 2012

    Customer Case Study: Qantas guarantees online availability, improving customer experience and protecting revenue

    Consumerisation of IT continues at a rapid pace, but it's not just about new devices; it's redefining the entire relationship between IT and end users, introducing potential opportunities for businesses to leverage this new model to expand their business, reduce enterprise costs and attract and retain new customers. Read this...

    Provided By Computer Associates

  • White Papers // Jan 2012

    IT Management-as-a-Service: A White Paper by 451 Research

    Analyst 451 Research have conducted an investigation to evaluate the state of the ITMaaS market and actions to maximise your investments: 50% of ITMaaS market revenue is generated from systems and network monitoring and management investments Key actions to maximise your ITMaaS deployments Real world benefits from interviews with...

    Provided By Computer Associates

  • White Papers // Aug 2012

    The Fourth-generation Service Desk, and Why It's a Mandate Today

    This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the service desk Top challenges for managing legacy platforms 5 Key Features for next generation solutions Learn key insights to...

    Provided By Computer Associates

  • White Papers // Jan 2013

    Frost and Sullivan Report: Cloud Monitoring and Service Management

    Analyst Frost and Sullivan have released the latest results of their Cloud Monitoring and Service Management study: Helping CIOs Maximize their IT Services and Investments: 1/3 of the 600 IT Managers surveyed in Asia Pacific are experiencing significant pressure from executive management to acquire cloud services The Four Key...

    Provided By Computer Associates

  • White Papers // Sep 2012

    Why Your Current Service Desk Is Failing Your Business and What To Do About It

    This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management solution Best practices evaluation criteria Learn the key features required to effectively leverage service management solutions.

    Provided By Computer Associates