Compuware

Displaying 1-39 of 39 results

  • Webcasts // Oct 2012

    Live Webcast: Michigan Voting Apps Scale to Support National Elections

    Date: Wednesday, December 12th, 2012 Time: 9:00 AM PT | 12:00 PM ET You may think this year's election is front-of-mind for most people, but can you imagine being responsible for supporting the voting application infrastructure for an entire state on Election Day? Every four years, Michigan's Department...

    Provided By Compuware

  • White Papers // Oct 2012

    White Paper: Business Transaction Management

    Companies build applications to support their business goals, so it's no wonder that business people expect to know how the applications are performing -- their success depends on it. But business owners need more than just uptime statistics and page views from which to make informed decisions. They need to...

    Provided By Compuware

  • White Papers // Sep 2010

    Cloud Computing: Trends & Business Opportunitiestm

    The importance of having a Cloud Computing strategy is becoming more obvious on a daily basis, as it moves from an interesting to a "Must have" technology for a lot of companies, with significant proportions actively pursuing a Cloud Computing strategy by 2012. According to Gartner, 76% of 106 conference...

    Provided By Compuware

  • Case Studies // Jan 2010

    Dole Teams Up With Compuware for Proactive Problem Resolution

    Dole Food Company is the world's largest producer and marketer of high-quality fresh fruit and produce. A lack of visibility into numerous issues within mission-critical applications and the overall performance of those applications left the Dole Fresh Fruit Division's IT managers flying blind. Because of this, their ability to correctly...

    Provided By Compuware

  • Case Studies // Oct 2009

    Improving Customer Care for Mobile Data Service Providers

    Customer retention is a critical ingredient to successful business growth for mobile data service providers. Mobile service providers have difficulty managing call center operations effectively without data on the day-to-day experience of end users, particular high-volume data users who are an increasing part of the business. Compuware Vantage for Mobile...

    Provided By Compuware

  • Case Studies // May 2009

    Changepoint Helps High-Flying Software House Keep to Timetable

    Datalex is a leading provider of travel distribution software and solutions that enable global travel industry suppliers and distributors to deliver increased content and choice to their customers across multiple sales channels, while enabling record reductions in distribution costs. Datalex is looking to achieve proactive status management: in other words,...

    Provided By Compuware

  • White Papers // Apr 2009

    Improve the Efficiency and Responsiveness of Mission-Critical Java Applications

    Why are so many organizations turning to Java? Because it addresses today's key IT challenge - agility. Java provides the integration and expansion capabilities that existing technologies require meeting dynamic business needs. Java allows organizations to develop new applications in the IBM WebSphere Application Server and leverage legacy applications and...

    Provided By Compuware

  • Case Studies // Mar 2009

    Healthcare Network Achieves Automation Goals With Help of Vantage

    The Detroit Medical Center (DMC) is Southeast Michigan's leading healthcare provider, operating eight facilities with 3,000 credentialed physicians. Detroit Medical Center (DMC) chose to completely modernize and expand its healthcare IT system by implementing an EMR. In order to do that without frustrating physicians or sacrificing patient care, it needed...

    Provided By Compuware

  • Case Studies // Mar 2009

    Pinsent Masons Excels in Application Performance Troubleshooting

    The merger between Pinsent and Masons created a U.K. top ten law firm with more than 240 partners, a legal team of 900 people and over 1,500 staff in total. After a merger, Pinsent Masons was faced with the challenge of bringing together two completely different networks in order to...

    Provided By Compuware

  • Webcasts // Feb 2009

    Isolate Application Faults Quickly: The Advantages of an End-to-End Approach

    An alert to an IT performance issue comes down the pike. There are slowdowns. Bottlenecks. Frustration. And most importantly, loss of revenue. The problem needs to be fixed - and fixed NOW! An all-hands-on-deck meeting is called, but when no clear solution is found, it quickly deteriorates into arguing over...

    Provided By Compuware

  • Webcasts // Jan 2009

    Don't Trust Testing to Get Defects Out: Best Practices for Building Quality In

    Absolute quality isn't absolutely impossible. All it takes is the right approach. The presenter of this webcast reveals ways one can define quality at every stage in the application life cycle. By pinpointing quality issues when they enter the application life cycle, one satisfies both quality and business expectations -...

    Provided By Compuware

  • Webcasts // Jan 2009

    Proactive Application Performance Management: An End-to-End Approach

    Being proactive is the key to successful Application Performance Management (APM). Yet IT organizations usually don't know about poor user experience until a complaint arrives at the service desk. The presenters show why end-user experience monitoring is critical to APM and how to avoid war-room scenarios and improve the problem-resolution...

    Provided By Compuware

  • Webcasts // Jan 2009

    How Did Your Website Perform?

    How to ensure retail site performs flawlessly? The presenter of this webcast will illustrate practical ways for seeing, finding and fixing problems fast - long before end users ever notice them. The presenter compares past and present stats of retail sites during the holiday season. The attendee will learn about...

    Provided By Compuware

  • Webcasts // Jan 2009

    IT Service Management: Aligning IT With the Business of Healthcare

    After years of heavy investment in clinical information systems, patient care is extremely dependent upon IT. This requires a tighter alignment of IT with the business and patient care requirements of the hospital.

    Provided By Compuware

  • Webcasts // Jan 2009

    Effective PPM - Realistic Steps to Success

    As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity don't match what they're trying to achieve. The presenter of this webcast outlines Gartner's PPM maturity model and the levels of sophistication at each step-as they relate...

    Provided By Compuware

  • Webcasts // Jan 2009

    Solving the Business Value Equation: Balancing Business Demand and IT Supply

    Organizations have long defined their relationship to the market in terms of supply and demand. In more recent years, IT executives and their business peers are beginning to find value in defining their relationship in terms of supply and demand as well. The attendee will discover ways to find a...

    Provided By Compuware

  • Webcasts // Jan 2009

    Driving the Business of IT - Transform IT to Deal With Deficiencies

    While IT is often seen as a cost center that contributes little to the overall business, CIOs are working hard to break down this stigma. Today's savvy IT executives are focusing on how best to deliver greater competitive advantage and operational effectiveness to prove IT's value to the business. However,...

    Provided By Compuware

  • Webcasts // Jan 2009

    Seven Crucial Factors That Will Impact Your Requirements Effectiveness

    With the ever increasing market pressure to deliver more business value with shorter timelines, IT departments and software development organizations are always seeking ways to improve productivity, build applications that are aligned with the customer needs and improve competitive edge. Successful organizations, consistently delivering applications right the first time, know...

    Provided By Compuware

  • Webcasts // Jan 2009

    Requirements-Driven Testing: The Journey From Business Needs to Test and User Acceptance

    Requirements-Driven Testing (RDT) is a sure-fire way to improve project outcomes. With nearly two-thirds of IT projects failing, the pressure is on to strengthen the connection between requirements and the QA and test processes. With an RDT approach, one can improve the quality of the requirements, involve QA earlier in...

    Provided By Compuware

  • Webcasts // Jan 2009

    Requirements in an Agile World - The Collaborative Game and How to Succeed With Optimal Trace

    Explore the key tenets of the Agile Manifesto and learn how People, Co-operation and Communication are the critical success factors of software delivery and see the application of these guiding principals demonstrated - particularly through the usage of Requirements driven projects in Optimal Trace. The presenter of this webcast will...

    Provided By Compuware

  • Webcasts // Jan 2009

    The Key to Great Code: Testing Early, Often and Automatically

    No matter how elegant the algorithm or cool the user interface one creates, it's worthless if it crashes or doesn't properly execute. The presenters of this webcast explain how to make developer-driven testing more efficient and accurate. The webcast covers strategies for scheduling and testing techniques and how to create...

    Provided By Compuware

  • Webcasts // Jan 2009

    Debugging From the Trenches - War Stories From the Real World

    Debugging forces into nooks and crannies of the code and into areas of the operating system or framework that one didn't know existed. Of course, when developers are sitting around at lunch they don't talk about the excitement of UML diagrams, they swap war stories on the nasty bugs they've...

    Provided By Compuware

  • Webcasts // Jan 2009

    Coping With Code Complexity in .NET and Java

    All code is NOT created equal. Complex code can be easy to create but is more difficult to test and maintain. Stealth bugs lurk in complex code, and they normally slip through testing only to appear after deployment. Automatically measuring code complexity in development and QA can help to prioritize...

    Provided By Compuware

  • Webcasts // Jan 2009

    A Cure for Code Quality Woes: Find the Pulse of Your Projects

    Developers spending half a workday finding and fixing a troublesome bug, quality analysts frustrated by tracking new failures with each new testing cycle, and managers unable to get a clear status picture of what's really going on. Fortunately, there is a way to get visibility into the health of the...

    Provided By Compuware

  • Webcasts // Jan 2009

    The Application Quality Dilemma: Why Testing Alone Doesn't Guarantee Quality

    Although many companies today are striving toward better quality, they still find it tough to size up their testing efforts. While testing tools allow executing more tests and finding more problems, research has shown that companies that consistently applied a formal QA methodology reported double the improvement in application quality...

    Provided By Compuware

  • Webcasts // Jan 2009

    Protect Yourself Against Internal Threats: Reduce the Risk and Liability of Data Breaches

    The threat of insider data breaches is substantial. Research indicates 70 percent of security incidents incurring actual losses occur internally, so there is need of plan to protect the critical assets. The presenter shows how to protect the organization from internal data breaches. The presenter will also share the results...

    Provided By Compuware

  • Webcasts // Jan 2009

    Rationalize, Optimize, Modernize - Getting the Most From Your Mainframe Assets

    Legacy systems play a vital role within today's IT organizations. They contain critical business knowledge and domain expertise, which companies cannot afford to lose. The presenters of this webcast will explain how best to leverage and modernize legacy systems, enabling organizations to realize benefits more quickly. The presenter will also...

    Provided By Compuware

  • Webcasts // Jan 2009

    IT Service Management: Focusing IT Efforts During Uncertain Times

    More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfaction. However, CFOs struggle to justify the deployment of an IT service management solution during tough economic times. The presenter of this webcast discusses how to gain direct cost savings to...

    Provided By Compuware

  • Case Studies // Jan 2009

    SDWorx Uses Changepoint to Track Consultant Time, Billing and IT Planning

    SDWorx is continually growing, and with a number of business divisions using different time tracking systems, the company was keen to consolidate systems in order to reduce inter-departmental administration. SDWorx needed to consolidate its billing and scheduling processes across its divisions. In the past, time tracking was done either on...

    Provided By Compuware

  • Case Studies // Jan 2009

    E. on IS Uses Compuware Vantage to Ensure Smooth Migration to New Data Centres

    E.ON IS, the IT service provider for the E.ON Group, previously hosted applications from servers at a number of data centres located across the UK and Europe. To combat rising power and maintenance costs, E.ON IS was looking to consolidate all of its servers into group data centres. However, the...

    Provided By Compuware

  • Case Studies // Jan 2009

    Lapointe Rosenstein L.L.P. Provides Better Service With Same Staff

    No matter what size the firm, in order to stay competitive and satisfy clients, IT must support a large number of applications. For a small international law firm, like Lapointe Rosenstein, that is a big task. To maintain a competitive edge, Lapointe Rosenstein needed a solution that delivered a proactive...

    Provided By Compuware

  • Case Studies // Jan 2009

    Network Monitoring Helps Improve Troubleshooting and Performance for New York State

    With 18,000 users and 1,400 sites, one Citrix-based service was critical for the functioning of a major New York state government unit. QoS Networking had to determine the reason for poor application performance and slow response times in a critical application for the New York state government. QoS Networking has...

    Provided By Compuware

  • Webcasts // Jan 2009

    End-to-End SAP Diagnostics: See It, Find It, Fix It

    There are no absolutes in IT system performance today - especially with the multiple layers often associated with implementing emerging technologies. SAP is no exception. However the mere complexity of today's business platforms shouldn't stop the organization from capitalizing on the value claims of SAP Business Solutions. The presenter of...

    Provided By Compuware

  • White Papers // Dec 2008

    Best Practices for Establishing SLAs

    There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved quality and performance of business services, demonstrating IT value, improving IT and business accountability, and aligning IT priorities to improve business outcomes. Establishing...

    Provided By Compuware

  • Case Studies // Dec 2008

    The Auto Club Group - AAA Attains Executive-Level Visibility Into Critical Application Performance

    As part of an effort to modernize, The Auto Club Group - AAA sought to convert its core Sales and Service application from a Windows to an AIX environment. AAA needed a systematic and effective method of monitoring the performance of its critical sales and services application, instead of relying...

    Provided By Compuware

  • Case Studies // Dec 2008

    Law Firm Improves Productivity by Minimizing Troubleshooting Time

    Time is money. Especially for tightly run law firms like Ungaretti & Harris. The firm Ungaretti & Harris needed to change its way of handling IT problems. Instead of just reacting to issues as they happened, the firm looked for a way to efficiently identify and troubleshoot problems before they...

    Provided By Compuware

  • White Papers // Dec 2008

    Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution

    Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove the business value of IT, improve communications with their business counterparts and improve the quality of IT...

    Provided By Compuware

  • White Papers // Dec 2008

    Collaborative Portal Decisions That Make "Cents": Reducing Total Cost of Ownership by 50% or More With SaaS Solutions

    Traditionally, large IT organizations have utilized their resources to design, build and launch new applications within their datacenters using Commercial Off-The-Shelf (COTS) software. The objective of this paper is to present the reader with general guidelines for developing a TCO comparison for two types of enterprise implementation: a customized software...

    Provided By Compuware

  • Case Studies // Dec 2008

    Austrian Airlines Takes Project Management to New Heights of Efficiency

    The IT department at Austrian Airlines faced a growing queue of major IT initiatives. The largest of projects involved upgrading the airlines' systems for booking flights and checking in passengers, a system that affects millions of users. Management required a tool that went beyond time-tracking to ensure project success. Austrian...

    Provided By Compuware

  • White Papers // Oct 2012

    White Paper: Business Transaction Management

    Companies build applications to support their business goals, so it's no wonder that business people expect to know how the applications are performing -- their success depends on it. But business owners need more than just uptime statistics and page views from which to make informed decisions. They need to...

    Provided By Compuware

  • Webcasts // Oct 2012

    Live Webcast: Michigan Voting Apps Scale to Support National Elections

    Date: Wednesday, December 12th, 2012 Time: 9:00 AM PT | 12:00 PM ET You may think this year's election is front-of-mind for most people, but can you imagine being responsible for supporting the voting application infrastructure for an entire state on Election Day? Every four years, Michigan's Department...

    Provided By Compuware

  • Webcasts // Jan 2009

    IT Service Management: Aligning IT With the Business of Healthcare

    After years of heavy investment in clinical information systems, patient care is extremely dependent upon IT. This requires a tighter alignment of IT with the business and patient care requirements of the hospital.

    Provided By Compuware

  • Webcasts // Jan 2009

    How Did Your Website Perform?

    How to ensure retail site performs flawlessly? The presenter of this webcast will illustrate practical ways for seeing, finding and fixing problems fast - long before end users ever notice them. The presenter compares past and present stats of retail sites during the holiday season. The attendee will learn about...

    Provided By Compuware

  • Webcasts // Jan 2009

    Effective PPM - Realistic Steps to Success

    As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity don't match what they're trying to achieve. The presenter of this webcast outlines Gartner's PPM maturity model and the levels of sophistication at each step-as they relate...

    Provided By Compuware

  • Webcasts // Jan 2009

    Solving the Business Value Equation: Balancing Business Demand and IT Supply

    Organizations have long defined their relationship to the market in terms of supply and demand. In more recent years, IT executives and their business peers are beginning to find value in defining their relationship in terms of supply and demand as well. The attendee will discover ways to find a...

    Provided By Compuware

  • Webcasts // Jan 2009

    Driving the Business of IT - Transform IT to Deal With Deficiencies

    While IT is often seen as a cost center that contributes little to the overall business, CIOs are working hard to break down this stigma. Today's savvy IT executives are focusing on how best to deliver greater competitive advantage and operational effectiveness to prove IT's value to the business. However,...

    Provided By Compuware

  • Webcasts // Jan 2009

    Seven Crucial Factors That Will Impact Your Requirements Effectiveness

    With the ever increasing market pressure to deliver more business value with shorter timelines, IT departments and software development organizations are always seeking ways to improve productivity, build applications that are aligned with the customer needs and improve competitive edge. Successful organizations, consistently delivering applications right the first time, know...

    Provided By Compuware

  • Webcasts // Jan 2009

    Requirements-Driven Testing: The Journey From Business Needs to Test and User Acceptance

    Requirements-Driven Testing (RDT) is a sure-fire way to improve project outcomes. With nearly two-thirds of IT projects failing, the pressure is on to strengthen the connection between requirements and the QA and test processes. With an RDT approach, one can improve the quality of the requirements, involve QA earlier in...

    Provided By Compuware

  • Webcasts // Jan 2009

    Requirements in an Agile World - The Collaborative Game and How to Succeed With Optimal Trace

    Explore the key tenets of the Agile Manifesto and learn how People, Co-operation and Communication are the critical success factors of software delivery and see the application of these guiding principals demonstrated - particularly through the usage of Requirements driven projects in Optimal Trace. The presenter of this webcast will...

    Provided By Compuware

  • Webcasts // Jan 2009

    The Key to Great Code: Testing Early, Often and Automatically

    No matter how elegant the algorithm or cool the user interface one creates, it's worthless if it crashes or doesn't properly execute. The presenters of this webcast explain how to make developer-driven testing more efficient and accurate. The webcast covers strategies for scheduling and testing techniques and how to create...

    Provided By Compuware

  • Webcasts // Jan 2009

    Debugging From the Trenches - War Stories From the Real World

    Debugging forces into nooks and crannies of the code and into areas of the operating system or framework that one didn't know existed. Of course, when developers are sitting around at lunch they don't talk about the excitement of UML diagrams, they swap war stories on the nasty bugs they've...

    Provided By Compuware

  • Webcasts // Jan 2009

    Coping With Code Complexity in .NET and Java

    All code is NOT created equal. Complex code can be easy to create but is more difficult to test and maintain. Stealth bugs lurk in complex code, and they normally slip through testing only to appear after deployment. Automatically measuring code complexity in development and QA can help to prioritize...

    Provided By Compuware

  • Webcasts // Jan 2009

    A Cure for Code Quality Woes: Find the Pulse of Your Projects

    Developers spending half a workday finding and fixing a troublesome bug, quality analysts frustrated by tracking new failures with each new testing cycle, and managers unable to get a clear status picture of what's really going on. Fortunately, there is a way to get visibility into the health of the...

    Provided By Compuware

  • Webcasts // Jan 2009

    The Application Quality Dilemma: Why Testing Alone Doesn't Guarantee Quality

    Although many companies today are striving toward better quality, they still find it tough to size up their testing efforts. While testing tools allow executing more tests and finding more problems, research has shown that companies that consistently applied a formal QA methodology reported double the improvement in application quality...

    Provided By Compuware

  • Webcasts // Jan 2009

    Protect Yourself Against Internal Threats: Reduce the Risk and Liability of Data Breaches

    The threat of insider data breaches is substantial. Research indicates 70 percent of security incidents incurring actual losses occur internally, so there is need of plan to protect the critical assets. The presenter shows how to protect the organization from internal data breaches. The presenter will also share the results...

    Provided By Compuware

  • Webcasts // Jan 2009

    Rationalize, Optimize, Modernize - Getting the Most From Your Mainframe Assets

    Legacy systems play a vital role within today's IT organizations. They contain critical business knowledge and domain expertise, which companies cannot afford to lose. The presenters of this webcast will explain how best to leverage and modernize legacy systems, enabling organizations to realize benefits more quickly. The presenter will also...

    Provided By Compuware

  • Webcasts // Jan 2009

    Proactive Application Performance Management: An End-to-End Approach

    Being proactive is the key to successful Application Performance Management (APM). Yet IT organizations usually don't know about poor user experience until a complaint arrives at the service desk. The presenters show why end-user experience monitoring is critical to APM and how to avoid war-room scenarios and improve the problem-resolution...

    Provided By Compuware

  • Webcasts // Jan 2009

    IT Service Management: Focusing IT Efforts During Uncertain Times

    More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfaction. However, CFOs struggle to justify the deployment of an IT service management solution during tough economic times. The presenter of this webcast discusses how to gain direct cost savings to...

    Provided By Compuware

  • Case Studies // Jan 2009

    SDWorx Uses Changepoint to Track Consultant Time, Billing and IT Planning

    SDWorx is continually growing, and with a number of business divisions using different time tracking systems, the company was keen to consolidate systems in order to reduce inter-departmental administration. SDWorx needed to consolidate its billing and scheduling processes across its divisions. In the past, time tracking was done either on...

    Provided By Compuware

  • Case Studies // Dec 2008

    The Auto Club Group - AAA Attains Executive-Level Visibility Into Critical Application Performance

    As part of an effort to modernize, The Auto Club Group - AAA sought to convert its core Sales and Service application from a Windows to an AIX environment. AAA needed a systematic and effective method of monitoring the performance of its critical sales and services application, instead of relying...

    Provided By Compuware

  • Case Studies // Dec 2008

    Law Firm Improves Productivity by Minimizing Troubleshooting Time

    Time is money. Especially for tightly run law firms like Ungaretti & Harris. The firm Ungaretti & Harris needed to change its way of handling IT problems. Instead of just reacting to issues as they happened, the firm looked for a way to efficiently identify and troubleshoot problems before they...

    Provided By Compuware

  • White Papers // Apr 2009

    Improve the Efficiency and Responsiveness of Mission-Critical Java Applications

    Why are so many organizations turning to Java? Because it addresses today's key IT challenge - agility. Java provides the integration and expansion capabilities that existing technologies require meeting dynamic business needs. Java allows organizations to develop new applications in the IBM WebSphere Application Server and leverage legacy applications and...

    Provided By Compuware

  • White Papers // Sep 2010

    Cloud Computing: Trends & Business Opportunitiestm

    The importance of having a Cloud Computing strategy is becoming more obvious on a daily basis, as it moves from an interesting to a "Must have" technology for a lot of companies, with significant proportions actively pursuing a Cloud Computing strategy by 2012. According to Gartner, 76% of 106 conference...

    Provided By Compuware

  • White Papers // Dec 2008

    Best Practices for Establishing SLAs

    There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved quality and performance of business services, demonstrating IT value, improving IT and business accountability, and aligning IT priorities to improve business outcomes. Establishing...

    Provided By Compuware

  • White Papers // Dec 2008

    Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution

    Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove the business value of IT, improve communications with their business counterparts and improve the quality of IT...

    Provided By Compuware

  • White Papers // Dec 2008

    Collaborative Portal Decisions That Make "Cents": Reducing Total Cost of Ownership by 50% or More With SaaS Solutions

    Traditionally, large IT organizations have utilized their resources to design, build and launch new applications within their datacenters using Commercial Off-The-Shelf (COTS) software. The objective of this paper is to present the reader with general guidelines for developing a TCO comparison for two types of enterprise implementation: a customized software...

    Provided By Compuware

  • Case Studies // Dec 2008

    Austrian Airlines Takes Project Management to New Heights of Efficiency

    The IT department at Austrian Airlines faced a growing queue of major IT initiatives. The largest of projects involved upgrading the airlines' systems for booking flights and checking in passengers, a system that affects millions of users. Management required a tool that went beyond time-tracking to ensure project success. Austrian...

    Provided By Compuware

  • Case Studies // May 2009

    Changepoint Helps High-Flying Software House Keep to Timetable

    Datalex is a leading provider of travel distribution software and solutions that enable global travel industry suppliers and distributors to deliver increased content and choice to their customers across multiple sales channels, while enabling record reductions in distribution costs. Datalex is looking to achieve proactive status management: in other words,...

    Provided By Compuware

  • Case Studies // Mar 2009

    Healthcare Network Achieves Automation Goals With Help of Vantage

    The Detroit Medical Center (DMC) is Southeast Michigan's leading healthcare provider, operating eight facilities with 3,000 credentialed physicians. Detroit Medical Center (DMC) chose to completely modernize and expand its healthcare IT system by implementing an EMR. In order to do that without frustrating physicians or sacrificing patient care, it needed...

    Provided By Compuware

  • Case Studies // Jan 2010

    Dole Teams Up With Compuware for Proactive Problem Resolution

    Dole Food Company is the world's largest producer and marketer of high-quality fresh fruit and produce. A lack of visibility into numerous issues within mission-critical applications and the overall performance of those applications left the Dole Fresh Fruit Division's IT managers flying blind. Because of this, their ability to correctly...

    Provided By Compuware

  • Case Studies // Jan 2009

    E. on IS Uses Compuware Vantage to Ensure Smooth Migration to New Data Centres

    E.ON IS, the IT service provider for the E.ON Group, previously hosted applications from servers at a number of data centres located across the UK and Europe. To combat rising power and maintenance costs, E.ON IS was looking to consolidate all of its servers into group data centres. However, the...

    Provided By Compuware

  • Case Studies // Oct 2009

    Improving Customer Care for Mobile Data Service Providers

    Customer retention is a critical ingredient to successful business growth for mobile data service providers. Mobile service providers have difficulty managing call center operations effectively without data on the day-to-day experience of end users, particular high-volume data users who are an increasing part of the business. Compuware Vantage for Mobile...

    Provided By Compuware

  • Case Studies // Jan 2009

    Lapointe Rosenstein L.L.P. Provides Better Service With Same Staff

    No matter what size the firm, in order to stay competitive and satisfy clients, IT must support a large number of applications. For a small international law firm, like Lapointe Rosenstein, that is a big task. To maintain a competitive edge, Lapointe Rosenstein needed a solution that delivered a proactive...

    Provided By Compuware

  • Case Studies // Mar 2009

    Pinsent Masons Excels in Application Performance Troubleshooting

    The merger between Pinsent and Masons created a U.K. top ten law firm with more than 240 partners, a legal team of 900 people and over 1,500 staff in total. After a merger, Pinsent Masons was faced with the challenge of bringing together two completely different networks in order to...

    Provided By Compuware

  • Case Studies // Jan 2009

    Network Monitoring Helps Improve Troubleshooting and Performance for New York State

    With 18,000 users and 1,400 sites, one Citrix-based service was critical for the functioning of a major New York state government unit. QoS Networking had to determine the reason for poor application performance and slow response times in a critical application for the New York state government. QoS Networking has...

    Provided By Compuware

  • Webcasts // Jan 2009

    End-to-End SAP Diagnostics: See It, Find It, Fix It

    There are no absolutes in IT system performance today - especially with the multiple layers often associated with implementing emerging technologies. SAP is no exception. However the mere complexity of today's business platforms shouldn't stop the organization from capitalizing on the value claims of SAP Business Solutions. The presenter of...

    Provided By Compuware

  • Webcasts // Jan 2009

    Don't Trust Testing to Get Defects Out: Best Practices for Building Quality In

    Absolute quality isn't absolutely impossible. All it takes is the right approach. The presenter of this webcast reveals ways one can define quality at every stage in the application life cycle. By pinpointing quality issues when they enter the application life cycle, one satisfies both quality and business expectations -...

    Provided By Compuware

  • Webcasts // Feb 2009

    Isolate Application Faults Quickly: The Advantages of an End-to-End Approach

    An alert to an IT performance issue comes down the pike. There are slowdowns. Bottlenecks. Frustration. And most importantly, loss of revenue. The problem needs to be fixed - and fixed NOW! An all-hands-on-deck meeting is called, but when no clear solution is found, it quickly deteriorates into arguing over...

    Provided By Compuware